I wish I could give more than 5 stars! Dr Steve Pelitsky is the nicest optometrist I've ever been to! He is very concerned about you, asks if there are issues or concerns before he even starts the exam. He is very concerned that your contacts are the correct ones for you. I highly recommend him Doug is very friendly and knowledgeable. Lana helped me pick out my glasses and they are light and the most comfortable I've ever owned! Prices are reasonable too. Highly recommend read more

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech look at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer. read more

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I ordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money. read more

Good Dr, nice people working there. My Daughter and I both has an exam and got glasses read more

Dr Steve is the absolute best doctor! He listens to you and takes his time explaining everything. Overall I had an amazing experience from everyone in the office! I highly recommend Dr Steve and this office! read more

On a whim, I decided I needed to look more 'intelligent' for some upcoming interviews... so I stopped by here to check out their collection of black, oversized black plastic frames. 'Sadie' the store manager was VERY helpful and considerate, pulling a lot of things for me... the only pair I liked were these (over-priced) Prada ones, that would have been okay, if a little wider I think... insurance helped them be a little more reasonable, but I still have to think about it... glasses should not cost more than a car payment. Right? She fixed my fave AX aviators too, and stabbed herself in the finger while trying... but was nice and smiling by the end of my visit. If that isn't amazing customer service, I dont't know what is... thanks girl! read more

Brought my 8 year old to see doctor Steve Pelitsky. Extremely skilled and knowledgeable. He helped distract and calm my daughter for the dilation and exam. Highly recommend! read more

I am severely nearsighted and have trouble getting glasses that are attractive and comfortable, due to the thick lenses. Dr Pelitsky is a miracle worker! My prescription is perfect and he worked at length to help me select the right Silhouette frame and then fine tuned the measurements to get the best fit while also giving me progressive lenses that were perfect from the moment I put them on! I just moved out of state, but will return next time I need an updated prescription! Thank you, Dr Pelitsky and team!!! read more

Great service. Staff is friendly and doctor is great. The only place my family goes for vision

I was in desperate need of new glasses!! I had two pairs- one I could not find and the other pair my husband sat on an the arm broke off Within the same week. I will not wear contact lenses and the eye doctor I went to for many years is no longer my neighbor at work due to me starting a new job. I felt like I was driving with one blurry eye crooked. So desperate is an understatement... I reached out on Facebook and to friends on where I can go around my area and those that were suggested had insurance issues or Couldn't get me in. I then looked on Yelp and saw glowing reviews so I decided to give it a try. I called up and got an appointment within two hours. The doc was awesome. Didn't talk my ear off, was informative, funny and thorough. He even let my husband come in the room which was nice so he didn't have to wait by himself in silence. The selection of frames were great and they were priced right. I have never paid so little for glasses in my life which made me so happy!- partly from my new insurance thank goodness! Then I get the best phone call in my life an HOUR LATER that my glasses were ready!!!!!! WHAAT?! Yep, READY! I had no idea that could ever happen. Hello!!! THAT IS SERVICE!! I'm no longer walking blindly amongst the earth thanks to them! What a great experience and so happy to have found them. I highly recommend this place. Thank you for the great and speedy service!!! read more

My first experience with this location was outstanding, and I'll always be a repeat customer! The professional care and service was terrific from my technician, Devyn; and I'll be recommending this store whenever I have the chance! read more

My wife asked me to drive her for eyes exam. We found this office and were completely surprised by the EXTRAORDINARY SERVICE: - fast, - professional, - polite, - knowledgeable - equipped with latest technology and computerized devices. I just gave a ride to my wife but was so impressed that changed my mind and took exam and bought lenses. This is awesome - come and see. Thank you Steve, Doug and Kevin! read more

I agree with the reviews about the professionalism of the staff when ORDERING your glasses. But when you have a problem, not so impressive. I ordered glasses that without insurance would have allegedly cost over $1,000.00. With the help of the salesperson I decided to get the best so I could have exactly what I wanted. Lightweight frameless glasses with transitions lenses. After wearing them 2 months I go to put them on and they literally crack and break right at the bridge. When I went to the store to see what my options were I was very disappointed to find that they were happy to replace them at a 50% replacement cost. Since I used insurance this would be about $350. And that is only because they were going to replace just the lens that broke. The other one had a chip from falling on the ground when they broke but according to them it was "wearable." I went to Costco and spent $800 and got two pair of glasses with high index lenses and transitions plus a pair of prescription sunglasses. I have purchased glasses at Costco and Sam's club. Both have stood by their product. Sam's goes so far as to replace scratched lenses or broken frames free for up to a year. I was hesitant to go to a vision store to begin with because I think their prices are ridiculous. This just makes me more sure of my decision to keep going to Costco for glasses. They can't be beat! I will never go back to Pearle Vision. read more

I've been coming to this Pearle for years (although I'm not good about coming EVERY year) but I came on here to rave about my experience and am not at all surprised to see all these great reviews about Dr. Steve. So, allow me to add my 2 cents! I have really messed up eyes, astigmatisms all over the place, very oddly shaped eyeballs etc (Dr. Steve explained it all much better than I just did) so I require super-specialized contacts, even moreso now that I'm in my 40's. I went to Pearle a couple weeks ago, as I required the whole eye-care package: an exam, new Rx, new contacts, new glasses. Dr. Steve was so concerned about potential discomfort (because apparently my new contacts, bifocal gas-permeables, are difficult lenses all around,) that he wanted to see me a week later after I'd been wearing the contacts long enough to see how they were working (which is a FREE follow-up visit, for MY well-being, at MY convenience) and when I came back today for that appointment, my only complaint was a little fogginess (due to the fact that I'm still using old (not Expired - just not the Latest/Improved) cleaner). So Dr. Steve gave me thorough cleaning instructions as well as a kit for hydrogen peroxide cleaning, and wants to see me again in 2 weeks to make sure the fogging issues are resolved (again - because I saw someone complain that they had to come to Pearle 6 times for their glasses - I am NOT complaining, because these are Free Follow-Up appointments that I could blow off if I wanted to..... I know that Dr. Steve is NOT trying to waste my time (OR his) with unnecessary, free appointments!) So, yes, Pearle IS expensive, at least if you don't have vision insurance AND you require gas-permeable contact lenses, which are not cheap ANYWHERE (and frankly, if I DID find cheap ones, I'd be afraid to wear them!) ***But you definitely get what you pay for. **** (and in this case, that's a Good thing!) Tina, (I believe that is her name - the woman who runs the front desk and from my observations is probably the manager or office manager,) was SO helpful every time I dealt with her. Especially today, when I came in to see the doctor but had my new (one week old) glasses with me, and one of the nose-pads seemed looser than the other. Although it was a lot like when your car makes a noise at home, but is quiet when you take it in to be fixed... I tried to show her my concern, but it didn't seem as obvious when I was at the store, as it did at home... yet she adjusted them and did whatever was required to please me, without making me feel like she was just appeasing some crazy woman :) AND since I've been getting my contacts and glasses at Pearle for the better part of the last decade, I know from personal experience that if your glasses get bent or the alignment is off, even if your glasses are several years old, you can walk in off the street at any time and they will adjust them for free. In fact, the gentleman who helps with the glasses fittings actually adjusted my OLD glasses for me when I picked up my NEW glasses, so I have a working back-up pair, just in case (even though it's the old Rx and I shouldn't wear them, they will be fine in a Temporary Emergency). EVERYONE I have dealt with here, is extremely kind, friendly and PATIENT. I'm on disability and some days my mind just does not wrap itself around some pretty Basic concepts, such as alternating methods of cleaning my contacts to address the fogging issue. But Dr. Steve was SO patient at explaining (and Re-explaining, and re-re-explaining) and didn't appear the least bit frustrated or annoyed at my truly STUPID questions. In sum, for many years I avoided going to the eye doctor unless I broke a contact lens and needed a new one. I once went 8 years with the same pair of lenses because I didn't want to go through the hassle of going to the eye doctor and getting a new Rx and new glasses and contacts. But as long as Dr. Steve and the staff at my local Pearle are around, I'll be taking much better care of my eyes going forward, because it is REALLY a HUGE relief to have an eye doctor you KNOW you can trust. Thank you, Dr. Steve!! read more

These folks were great. Everyone was helpful and friendly, and let me wander the frames alone, but offered help if I needed it. The doctor was attentive to my special needs and made the experience easy and seamless. Besides all the good folks, pricing was very reasonable. I've had my new glasses for a week and still thrilled. read more

They tried to overcharge me for a pair of glasses. When I showed them explanation of benefits from the insurance company confirming how much I was overcharged, the guy got enraged and started yelling at me. Terrible service! Do not come to this place. read more

I take a medication that makes it necessary to get a health exam on my eyes by an ophthalmologist. I did so the other day and he offered to do my vision test at the same time. I declined because I only trust Dr. Pelitsky with that. He is that good! There is nothing that I can add to what the other reviewers have stated but I can reinforce them. He is patient, thorough, caring and will not waste your time. I have been going to him, I believe, it's been 3 years and have never been disappointed with the Dr or his staff. His front desk people are smart, efficient and extremely helpful. Go... you will not be disappointed! read more

I and my husband have been going here for the last five years and absolutely love them! Dr Steve is amazing and is very thorough with his exam. My husband has an eye condition that makes it difficult for most people to get his prescription right. But Dr Steve is very patient and deligent and gets his prescription perfect Everytime. Doug is wonderful with his recommendations for the right glasses and provides a great customer service experience. I highly recommend this place. This place is not in network with our insurance but we would still rather come here than go anywhere else. We have moved further away since we first found them and we still drive almost an hour to go to them. read more

This is the best place in town. Dr Pelitsky is Great at what he does. I've been coming here for five years. Doug at the front desk is always beyond helpful and very fun to deal with. Who knew going to the eye doctor could be fun. read more

This place is amazing! The doctor is so great and he really takes the time to explain everything to you as he's doing it. He has a great sense of humor and I really enjoyed my eye exam. He also told my boyfriend to come and hang out in the room so he wouldn't be bored sitting upfront - and he was very social with us both. The customer service upfront was absolutely incredible as well. They really took the time to help me pick out glasses and gave me their awesome opinions along the way. It was really an overall great experience. I highly recommend that you go to this location if you need glasses. I've already told my family and friends that they need to make the switch! :) read more

Dr. Steven is the ultimate professional! His plethora of knowledge and experience shows in his confidence. He is patient, friendly, and always has a smile on his face. The staff is super friendly as well. This is the 3rd year I have been coming here and I will continue to come & recommend family and friends. If you are looking for a great place to get your glasses and contacts , exams look no further. Signed Happy 4 eyes read more

Followed Dr. Steven Pelitsky from his previous location about 10 miles from my home to Now about 47 miles. Well worth the effort traveling, expense and time to see a Doctor that makes you feel comfortable and takes the time to give you an accurate prescription to fit your daily needs. Thank you Dr. Pelitsky. read more

Dr. Steve and Devin were both great!!! This was my first visit to a new eye doc (I've been going to a different place and needed a new doc) and it was great! Dr Steve is very knowledgeable and explains things so you can easily understand. He helped me get the correct prescription for my glasses, took the time to answer my questions and made me feel confident in choosing Pearle Vision/him as my doctor. Devin was very nice, polite and helpful with the paperwork I had to complete as well as helping me pick new frames! I will definitely be coming back to this location to see these specific people and recommend to anyone!!!! read more

Dr. Steve is extremely knowledgeable and the exam was quick and easy. The staff in the front were also very helpful. I have a hard time finding glasses that fit me, and they were willing to go through the whole store to show me options. I didn't end up finding a fit but the experience was overall very positive. Will definitely return and recommend to my friends and family. read more

I drove 30 min to come here, all based on the yelp reviews for Dr. Steve! Well, turns out the reviews were right! He is awesome. Very kind, laid back, gentle mannered and professional. He was very chill and put me at ease. My appointment was for an annual eye exam. I do not have glasses or contacts so I can't speak for the Pearle Vision products or glasses fittings or anything like that. This review is purely for the doctor! He was easy to talk to and it was a pleasure to meet him and have him check my eyes. He happily answered my questions (and I had a lot of them!) In two years when it is time for another eye exam, I will gladly go and see Dr. Steve again. read more

The optometrist is wonderful, professional, and very informative. My contacts and lenses were easy to order and reasonably priced, and customer service was excellent. Will definitely return for my next eye exam or new glasses! read more

I'm through with all chain eyeglass shops.​ ​What other type of business expects you to spends hundreds of dollars with such consistently inept customer service? Now I like eyeglasses to take two visits: one to choose and order them, and one to pick them up.​ ​This took six. The first frame was defective, they were all twisted up when I picked them up so they adjusted them, I was back the next day for another adjustment. Back again two days later - they just would not stay straight. But at least the lenses​ were correct. Per their guarantee, they replaced them - no problem, very professional. ​The replacement eyeglasses did not have transition lenses but I picked them up after dark so I didn't realize it.​ When I called, the technician cut me off. She was so sure that I did not understand that you have to be OUTSIDE in the SUN for them to turn dark, she wanted me to bring them in so she could check them. Then she informed me (accusingly) that I had not ordered transition lenses. More discussion, explanations, confrontation...by then I'd had it so I asked to speak to the manager. She refused. Honestly, I think she was having fun. Yes, it's true I raised my voice. That was my mistake, speaking more loudly to ​someone so rude doesn't make them suddenly get it. I don't spend over $​7​00 in any store and accept sarcastic, condescending service. I feel a little bad rating them this way because the doctor there is really nice. I'd rate them even lower if someone else didn't make it right in the end. But next time I'll buy eyeglasses at my doctor's office. read more

Bought a new set of Oakley's. Quick exam and a nice price on the frames. Knowledgeable staff and very helpful with frame selection. Picked the up in two days and love them. read more

Dr. Steve has great reviews, and after my visit visit I can see why. I made an appointment because my current glasses hurt -- deep gouges on the bridge of my nose. And these are top-of-the-line $800 glasses. So why didn't I go back to the place of purchase? I did - 4 times in the last two weeks, with no relief. And the doctor I normally see is booked until mid-May. Anyway, I went in hoping to get an eye exam and intended to purchase new glasses. Dr. Steve did a thorough exam, and then he examined my glasses. After a few expert tweaks, they now work fine. No pain. He even showed me what was wrong. Pearl Vision didn't get a sale on new glasses -- but they will down the road. And I have a new eye doctor that I can rave about. Thanks, Dr. Steve! read more

If you are looking for a caring and professional optometrist, Dr Steve Pelitsky is the one! He is very knowledgeable ; with his expertise, my child was given a very precise diagnosis, And, I am perfectly comfortable with my glasses. He is very thorough, detailed and professional. In addition, he is very good with kids- my daughter's exam was accomplished in a very playful and entertaining manner. Aside from being a great Doctor, he is a very nice and understanding person, who is there to help! read more

My experience at Pearle Vision couldn't be better if it wasn't for Doug and Dr.Pelitsky. They truly care about their customers. I felt a little nervous in the beginning, but they made me feel welcome. Dr. Pelitsky makes sure you feel comfortable and walks you through the eye exam. I highly recommend Pearle Vision , I have friends wanting to know where I got my glasses and I recommended Pearle Vision to them because of the great service and care they provide! read more

Dr. Pelitsky is the most knowledgeable, thorough, and compassionate optician I have had since I moved to IL over 15 years ago. His thorough examination caught signs of possible glaucoma and I was very happy that he referred me to a see a specialist who confirmed the diagnosis. If you are looking for a family oriented environment, thorough, trustworthy and exceptional doctor, with the best staff, don't look any further....just make an appointment. You will not be disappointed. His staff is very knowledgable, patient and helpful. Doug is amazing! I always look forward to my appointments. read more

I recently came in to order new contacts and get my yearly exam. I was referred to this location because I heard great things about Dr. Steve and I was definitely not disappointed! Dr. Steve is one of the best eye doctors I've had a chance to work with - he was very thorough at explaining the results after each exam and made me feel very comfortable and at ease throughout the whole process. I have horrible astigmatism and not many options for contact brands but Dr. Steve ordered me a couple samples and made sure I found the perfect pair that worked best before I had to commit to buying a full order. The staff at the store were all very helpful especially Doug who was great at following up to see how the trials were working for me and made sure I was satisfied with my order. I'm due for a new pair of glasses soon and will definitely be back here to get that taken care of! read more

Great Eye Exam done by Dr. Steve. He went out of his way to answer my questions. Felt very happy. Also great customer service by 2 young ladies at front desk. read more

I was very pleased with the expertise and service. Prices were a bit better than specialty shops I had been shopping at. I did bring in my own European frame but their selection was better than expected and I probably could have found something here. Glasses were ready in 4 business days during the holidays which I appreciated. Hours are pretty good. I don't have a very good insurance plan but they worked with me as if I did. This was my first Pearle experience and I will be back. read more

If you want excellent customer service, you'll definitely get it here! This is the best place to get an eye exam and glasses, by far. The doctor explains everything thoroughly and makes it easy to understand. I've never tried contacts, but I had an awesome experience buying a pair of frames! They actually LISTEN to what you're looking for and don't waste your time showing you a bunch of ugly frames just because they cost a fortune. Unfortunately I didn't like any of the frames they had available, but they were awesome enough to help me look online and ordered a pair I liked - with no obligation to buy them if I didn't like them in person. AND, while I was waiting for my frames to be shipped from Italy, they called me because they had just gotten a frame in that they thought I might like. They set them aside for me and I loved them - they ended up being the frames I bought! They don't try to sell you a new pair of frames if you don't need or want them. In fact, Doug fixed my old glasses, which weren't purchased there, just so I'd have a backup pair. He also did the best he could to fix my new frames after my Rottweiler chewed them up... It was definitely an improvement and he did it for free! ALSO... he fixed a pair of one of my student's glasses for free! Why? I can only imagine it's because he's awesome. I have zero complaints and would recommend this place to anyone - I'd give it 5 hundred stars if I could! (I believe each Pearle location is independently owned/operated, so this review is ONLY for the store on Rand Rd near Palatine.) read more

I am grateful to Dr. Pelitsky and the staff for their excellent patient/customer service. I especially want to thank Doug for going "above and beyond" for me. I came to the office to buy a pair of glasses just as he was closing. He could have rightfully asked me to please come back during office hours. But instead he said, "Come on in, let's get you what you want." Thank you all for being so kind! read more

My visit there was fast and easy. I got my eye exam with steve and he is really good at what he does. Very good selection of frames, I came on tuesday and was out in a very short time, all in all great experience. Highly recommended. read more

The doctor was very knowledgeable, skilled and viewed me from a complete understanding of age, heredity and current state of health. I will admit being surprised to find a doctor that good. I highly recommend him. read more

Very helpful! The folks there were happy to help my in my indecisiveness in frame selection. They had some great suggestions. The exam was quick, but thorough. My slight near-sightedness and slight astigmatism were no problem for the doctor there. I'll throw another comment up here when I pick up my frames! I can't wait! read more