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Northwest Ophthalmology

1.0 (5 reviews)
Closed • Closed

Services - Northwest Ophthalmology

Eye exams

Retinal imaging

Eye testing and diagnosis

Northwest Ophthalmology Photos

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Pearle Vision

Pearle Vision

4.3(40 reviews)
3.2 mi
•$$

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.

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Pearle Vision
Pearle Vision
Pearle Vision

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Koziol-Thoms Eye Associates - Koziol-Thoms Eye Associates
 Eye Clinic Arlington Heights

Koziol-Thoms Eye Associates

2.9(24 reviews)
1.1 mi

I saw Dr Thoms for a eye check up. The office staff was very pleasant and my visit was great. Dr…read moreThoms did a thorough eye exam and recommended a better contact for me.

This office was a good office when Dr. Kozial was still there and Dr. Thoms was there full time…read more The departure of Kozial whom has retired and Dr. Thoms now a part-time this practice had gone way down in regarding patient care. In 2023 my husband was having issues with his eyes of redness, watery drainage as well as eye pressure issues starting of glaucoma. They prescribed an eye pressure eye drop with preservatives and also said he had starting of conjunctivitis in his eyes as well. He went for a follow-up in regarding the redness and watery eyes and his vision changing to where he could not see. They ignored his concerns and told him to continue to use the prescribed eye drop which he was allergic to. He called and they send him to a glaucoma specialist. By the time he was able to see the glaucoma specialist both of his eyes the retina became detached at the same time in both eyes. The glaucoma specialist cannot prove it but it is very possible the eye drops he was given for eye pressure was a steroid drop with preservatives caused his eyes to become very soft and caused his retina detachments in both eyes. Now after 2 years of treatment of retina re-attachments he is still blind. Just maybe if they would have listened to the allergic reaction to the eye drops and had him stop them and prescribed something that is preservative free this could have ben avoid his retina's detaching in both eyes? No way to prove for sure it but very disappointed with the Dr. decision to continue to using the drops he was given. Sadly he never going back even though he likes Dr. Thoms very much a very caring Dr. and very highly educated She was not on staff full-time to take of his needs and concerns. This practice went from a 5 star with Dr. Koziol to a 2 since there is not full-time Dr. that is competent with patient care. Now his current glaucoma specialist has him on preservative free eye drops and eye ointments. His specialist has found he is allergic to all steroid eye drops, eye ointments with preservatives and has to stay clear from them all.

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Koziol-Thoms Eye Associates
Koziol-Thoms Eye Associates
Koziol-Thoms Eye Associates - Eye Doctor Arlington Heights | Jeffrey Koziol, MD

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Eye Doctor Arlington Heights | Jeffrey Koziol, MD

Eyecare Of Palatine

Eyecare Of Palatine

3.6(22 reviews)
2.8 mi
•$$
Certified professionals
Offers payment plans

The doctor is great. I am not worried getting my prescription wrong…read more But you order glasses, pick them up with NO case. We were told the person handing out the glasses didn't know which case these went with. If not sure, they should provide any generic case that would hold the glasses in. They shouldn't make others make another trip just for the case. Or they should advise no one is available to hand out a new pair of glasses. So, I am disappointed. I love to go there for an eye exam, but not buying a pair of glasses. When calling back, I was told my insurance didn't cover the case. The total price of the glasses was a bit over $500. A portion of it was paid by insurance, the rest by me. Anyone selling glasses at that price should have a case to go with it, even a generic one. Imagine a kid getting his first pair of glasses and not be given a case with it, but have it wrapped in a foil. The manager was contacted. They apologized. She is shipping the case to us. It makes one wonder how much does one need to spend on a pair of glasses to have the case go with it.

We have been with the practice for over 10 years. Ever since the ownership change this year, the…read morepractice has been very disappointing. Once they took your payment, you would not be able to find out your order status. No order status update, no delivery confirmation. They didn't know if our order has been shipped. They hang up the phone when we asked them to check with the mold manufacturer. Nothing but terrible service.

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Eyecare Of Palatine
Eyecare Of Palatine
Eyecare Of Palatine

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Northwest Ophthalmology - optometrists - Updated May 2026

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