I love their glasses selection. Staff is super helpful too. Easy and quick to get into

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames to choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well. read more

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I wanted to order a different type of contact lens, which I have worn before, and was told I needed to schedule a new contact lens appointment. My contact lens prescription is only 8 months old. This is completely unnecessary. And their glasses I ordered had to be sent back twice within 6 months because the arms kept falling off. Even though it was a design flaw, which they acknowledged, I was told I would be responsible to purchase new frames if it happened again. $700 for glasses, they should be warranted! read more

AccuVISION - Tiffany eyeglasses $700 - Optometrists Near Me - Gurnee, Illinois

Multiple instances of terrible customer service. Staff and managers are unwilling to help and are just looking to get every penny they can out of you. read more

Not good experience each visit. The patient facing staff at the front desk seem so unhappy, they speak to you harshly and appears bothered if you ask a question. I've been going there for many years and the only reason I go back is because it's close to my home and the optometrists who are always very kind. Otherwise, I would never come back. I'll be back to bring my daughter soon and will see if they are better. But each year, I come for an appointment, the staff are rude (they are not over worked, far from it). They often sit in front with drinks but act so bothered when you come for appointments. read more

Initially, I had written an epic review on AccuVISION located in Gurnee, IL complaining about the low levels of customer service that I received by its staff members. However, Dr James Doherty & Associates asked me to give Tanya a call to discuss my concerns and experience with the Gurnee AccuVISION location. Well, I did... I just spoke with Tanya, Store Associate Manager at the AccuVISION in Lindenhurst, IL. Tanya was absolutely brilliant! Specifically, Tanya patiently listened to my concerns; she offered suggestions; she was delightful and she displayed all the characteristics of a great communicator and leader. In closing, Tanya recently implemented several customer service policies with the office staff. I am encouraged and extremely excited that AccuVISION completely supported and embraced my concerns. I was equally delighted that my issues were resolved to my satisfaction. Thank you AccuVISION for making everything right. Annie C. read more

Great experience here! The doctor was very informative! I can't say enough about Jennifer. She was so patient and helpful while I picked out frames and doing all the correct measurements!! Go see Jennifer at AccuVISION in Gurnee on Washington!!! read more

I have been a patient at Accuvision for a few years. I keep coming back because of the great professional service I receive. They give honest recommendations without the upselling you get from other optical shops. read more

I have waited over 1 year for my glasses to be done. I am told that is normal for the insurance that I have. To th his day I still dont have them. Strangely enough, the glasses that I paid cash for are ready within 1 week. When I called about them after 8 months I was told they take about 8 months to be ready. When I called today after 1 year, I was told it usually takes about a year. No calls from them and I would definitely recommend going elsewhere. read more

Suggest you go elsewhere unless you have money to throw away. I got a bad feeling about the place when I first went in for an eye exam, so I did not purchase glasses there and took my script elsewhere. Months later, when my current glasses got a bad scratch, I thought I would give them another try for replacement lenses, considering my prescription was there. Wrong call! Whoa! Are you kidding me?! Dealing with the sales staff, and believe me this was sales, was like buying a used car. Confusing price sheets, upsell tactics and false perceived value They wanted $325 for progressives, after insurance. I politely declined telling that was absurd. I told them I could go elsewhere at a fraction of the cost and was told that Accuvision had higher quality. That is a load of bull - they ALL send lenses out for fabrication, unless made inhouse, and accuvision has no lab. I went to Walmart and got the same carbonate/anti scratch lenses, out the door for $25. (Yes, both locations are in-network for my vision plan) Ladies and gentlemen, that is called an attempted rip off. Don't be fooled. read more

I've been going here for years and they always take good care of me. The staff, especially Kim D., is always patient and exceptionally helpful. I've had trouble with wearing contacts and the doctors there have worked with me to get just the right type of comfortable contact lenses. Recently, I picked out a new set of frames (in a hurry) that didn't look right on me once they were finished. Kim patiently sat with me and gave me honest advice as I tried on different frames until I found the perfect ones! I love the new glasses and Kim too. In the past I would have given it 4 stars since I wasn't crazy about the location inside Gurnee Mills, but the new office is very nice and much more convenient. read more

Great experience, terrific staff. Thank you, Poor Richard read more

Okay so here's the run down.... Dr I is awesome! Front office staff kinda off. What I mean by that is some act bothered by patients... don't explain options well and kind of want to rush you out the door. Now if you are going for glasses, there is a gentleman there who seems very kind and woman who wears glasses who seems really nice too! But the front desk staff needs customer service training! Definitely recommend Dr I Staff needs some work. read more

I was early for my appointment but for some reason was still seen some time after my regular appointment time, but things happen right? Honestly that is my only complaint. The Dr was super nice & got me taken care of quickly. The girls up front were super nice too & once the eye appointment portion was done I was in & out rather quickly. Thanks for taking care if me so well! read more

Excellent vision services in all regards. I am not a big fan of the layout of their new location waiting area, but this is very minor in consideration of AccuVISIONs other patient benefits. read more

Saff is courteous and knowlegable. The manager is always on hand to listen and respond to clients needs. Service is prompt. Dr. is engaging and detail oriented. The selection of eyeware is fashion forward if a bit over priced. I'll be a client for years to come. Thank you AccuVision team :-) read more

I went there with a friend to replace a pair of Oakley sunglasses. The staff immediately showed me the Oakley's in the case and also the Oakley's online available through mail order. They gave me Oakley's lowest price available, and also offered to fit my friend for a pair of sunglasses, they also explained to my friend how certain sunglasses can be fitted to a particular persons nose and face. Everyone was very attentive and professional. I would highly recommend going there in person to "See" for yourself. They also fitted a family I know with glasses and sunglasses and verified the maximum insurance coverage available for eye wear, as well as exam coverage. The exams were quick, efficient, and professional. The environment is very family friendly with a selection of glasses, contacts, and accessories for everyone and every budget! read more

Great place and great service !! Will continue to be a customer for a long time to come !!! Lena S. read more

Bad experience with one of the staff members Short and rude on the phone when I was calling to check the status of my order . She told me it was because of my insurance that my glasses were not available since the place where they send them out to did not have them ready. That did not make sense. Next year I'm going to another provider and I will let my vision insurance know that they may want to think about not recommending them on the provider list. So other people do not have to go through a bad experience read more

I'm very picky about glasses and LIly was the best at helping me find a pair that was the style I wanted and looked great. The process was very fast and I was glad to see the flexible hours especially for the 9 to 5 workers. The lenses she recommended was perfect for my needs and they fit perfectly. Very happy with the experience and service! read more

By far the best optometrist I've ever been to. Dr. Ichishita explains everything, at whatever level of detail I desire, and I have ultimate confidence in his abilities and recommend him and the office to everyone I know, thank you Ana M. for your outstanding customer service you were very helpful and informative :-) read more

I was 5 minutes late for my sons appt at 11. They fit him in at 11:15 -11:30. My daughter had an appt at 11:30. they told me they wouldn't see her because my son was late. It made no sense because it was a different appointment, When I asked why they are turning my daughter away all they said was because I was late. I had my 3 kids with , came all the way from antioch and they said I could come back in an hour. The lady sitting next to us in the waiting room was complaining as well saying they have turned her away a few times but he fosters son insurance send her there and she ha no choice. I said I would not return and the one receptionist stated "affordable Optical is right around the corner." If it was someone else with an appt at 11:30, they would of taken them. Its almost as if they were trying to punish us for being 5 min late. I understand I was late for sons appt but they fit him in. I was a half hour early for daughters and got turned away. The waiting room was empty so I don't understand why they were so rude about taking my daughter at her appointment time. I will never use that place of business again. I will let everyone know as well that they are rude and make up their own rules. read more

Love the staff! I was nervous about getting contacts but Catherine was very kind and patient as I struggled to put them in and take them out. I will definitely return! read more

I broke my glasses beyond repair, brought them in on a thursday and 2 days later i had a new pair. I had the pleasure of dealing with Ivonne who was outstanding, not only did she NOT try to upsell but I felt she was very honest about which frames looked good and which didn't. If you want honest service with a great staff this is the place for you. ron b read more

I love the service and expertise of AccuVISION, especially Kim D. I always get great advice and help in understanding my vision plan benefits. Thank you to Kim and her staff for such a great experience with my vision needs! read more

Called today trying to get an emergency appointment for my son because his lense came off his glasses and broke. The person that answer was checking for an appointment then asked "oh what is his insurance" told her he was switch to straight medicaid. Then thats when she said "oh no the doctor that takes that insurance is fully booked". So then I asked when was the next appointment and she said "oh not till March". Then I told her he does not have another pair and can not see without his glasses, still no help. I asked to speak to a manager she put me on hold. Then someone else got on the phone asked me "is the frame for a male or female" I was like what then she repeated the same question and I told her "I told the lady it was for my son. She then put me on hold. Then I get Kim (I guess she was the manager not sure because all she said was her name) on the line now and explain to her the what's going on with my son's glasses. Still no help then she was like plus he still needs to wait for 6 months for his glasses to arrive. First I'm not sure why it matters if it is a male or female not sure why the second lady asked me that. read more

In contrast to my review on Affordable Optical (please see my review on them!) this place was awesome! After that other place, Accuvision was a breath of fresh air. They patiently helped me pick out a pair of frames, and I tried on like 20. They also have a great selection of designer frames like DKNY, Prada, Coach, Versace, etc. They got everything straight with my insurance and I left only paying the $25 deductible. Definitely happy with the service and will be coming back. read more

This is a great place I'm so glad I found them. Very nice staff, friendly and professional. The doctor I saw, Dr. Brandys was awesome, Rick and Mariel helped me pick out frames and were so nice and helpful. Extensive selection and good prices. fantastic service price and staff!!! read more

I took my son here to get sport goggles for basketball season. When there was an unexpected delay in delivery and my son had a tournament, they went out of their way to find a solution for him (loaner sport goggles for the tournament). I appreciated the excellent service! read more

Kim was phenomenal in assisting us and inviting us to your facility. We are coming back to the Gurnee area after 25 yrs and when talking w/ Kim on the phone, we HAD to come in to your store. She was SO kind & helpful! read more

Great customer service. Was in and out with no waiting. Kim was a huge help explaining my insurance coverage and answering all my questions.

Had nothing but good experiences with AccuVision, both at their Lindenhurst and Gurnee Mills branches.

I had my exam done somewhere else (only because I didn't know Accuvision took my insurance at the time) and they didn't have much of a selection for frames so I went to accuvision looking for a specific frame & when I tried them on I didn't like them. Ana went above & beyond. I think she showed me every pair in the store (some more than once) & was very patient with me. She spent a good amount of time on the phone for me also. Would reccomend them to anyone! read more

This was my first experience with Accuvison at this location. I dealt with both Kim and Tanya, and they are both very professional and knowledgeable. I had lenses changed in two pair of glasses that I already owned. The service was exceptional and when I first tried on the new glasses I was very, very happy. I never had glasses with digital lenses before and while I was a bit skeptical at first, I'm thrilled with how I can see so clearly with both pair. When I picked these up, I left a 3rd pair (my everyday glasses) to receive the new RX and digital lenses. Accuvison is my new home for any needs I may have with my glasses. Great folks. Review from Highland Pk. resident read more

I've been going to Accuvision for years and they always deliver great service. Their new location (Washington & Milwaukee Rd) is larger and has a better selection of frames to choose from. I would highly recommend Accuvision. read more

I was able to make appointments for my three sons within a day of calling. The exams were very thorough and the staff was exceptionally courteous. The Dr. was extremely knowledgeable and took his time explaining the results of the exams and making sure I didn't have any unanswered questions. The prices were exceptionally reasonable and I would definitely go back again. read more

This place is fantastic! The employees are always friendly and helpful. I had just went in last week and got my glasses adjusted by Kim, she did a great job. I'm going to continue to come here and get great service. read more

I drove 45 minutes to get here because their other locations were closed on Sunday. Their website and the posted time on their door state that they are open until 4pm. It was 2:30 in the afternoon and the doors were locked. I called while standing at their front door and left a message. Two days later and they still never even bothered to call me back. Thumbs down to this place. read more

I had glasses made in august. After making the third pair they are still not correct. I've left 4 messages for the manager with no call back. It's Feb and it seems like I have to have a new set of lenses made by someone else. read more

Horrible customer service. My first time here and the little receptionist got smart with me when I asked a few questions in regards to my insurance. She told me I had all day to get my insurance straight, when they had all day to call blue cross blue shield to get information they needed for payment....but I had to do their job for them since little ms pretty was too good to take the initiative to help a new customer. I wouldn't recommend them if my life depended on it. read more