I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and Covid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself! read more

MyEyeDr - Elton John frames! Take a selfie of your own with these! - Optometrists Near Me - Gurnee, Illinois

This has been the worst experience ever! I left a different eye place to come here only because of the extra discount with the insurance, however, I rather pay more for better customer service! This place couldn't get my glasses right in 3 tries and when they offered me a refund, they also acted like it was my fault! The Manager Beth is the rudest person, she was so mean over the phone. When I went to return the glasses, I didn't get a hello or even an apology for their mistakes!! Never again! I knew I had gone somewhere else for a reason but this time around I will not be back! Save your time and energy with this place! If I had the option to give no stars at I would. They are So unprofessional! read more

Ordered glasses with magnetic sunglasses in December 2025 which were to be in before January 1 2026. I was gone January and February so in March I went to pick them up and no magnetic sunglasses. They said they would reorder, a few weeks later I stopped in and still no sunglasses! They ordered them from another store and a few days later they were in but wrong color. Now I am told that frame does not have the color I want even though they were there in December. read more

I had an appointment with Dr. Samantha Davidson, she was great! I hadn't been to the eye doctor in ages and she was very kind and answered all my questions. The woman who helped me pick out new glasses was so helpful and friendly, wish I remembered her name. read more

Great service, knowledgeable staff that is friendly and personable. The doctor diagnosed a retina problem that I had and referred me to a specialist. read more

I have booked an appointment with myeye doctor in Hudson Ohio. two weeks I was swamped by the emails and messages to check in online. day before the appointment when i was about to check in I received an email that doctor is not available at the time of appointment and please reschedule. This really makes me angry. I think it is very unprofessional. I will not use my eye doctor again. read more

I've been going here for a few years and never had any issues - until I ordered glasses for my son for the first time. I usually use Zenni but they were able to get glasses for my son through my insurance so decided to try that. My son got his glasses and they broke within 3 days- the temples were so tight, he was just closing them and one side completely snapped off. I called the store and they refused to do anything this even though it had only been 3 days. I will never buy anything from this store again. read more

I just got home from picking up my new glasses, and as the song says, "I can see clearly now". I waited too long to replace my old pair, which had become scratched and the frames were wobbly, so the difference is striking. Before selecting My Eye Dr, I looked into a few other stores. All these stores have 'deals', but I wasn't really looking for some huge discount, but rather a reliable and highly rated source for my eyeglass needs. The cost for the eye exam was a bit higher than some of the others (11-13%), but their reviews were very good, and they weren't far from my home. I made an appointment online. The eye exam went very well, and soon I was looking at the glasses for sale. The agent I had was very professional and quite helpful. After narrowing it down to 2 selections, I let the agent pick the one looked best on me. I figured since she does this all day long, she would be the best judge. I am very happy with my new glasses, they fit perfectly and the prescription seems dead on. I highly recommend My Eye Dr, as I am a very happy customer. The whole experience was positive, and everyone there is friendly and helpful. Easy 5 stars! read more

Staff was super friendly the 2x I visited this location. Fast, efficient and detailed. I was picking up safety glasses for work. The staff was very patient with my requests and did not let me leave until I was fully satisfied with the guy of the glasses. I might have to switch my regular everyday glasses to them. Highly recommended. read more

MyEyeDr - Optometrists Near Me - Gurnee, Illinois

Office is amazing. The doctors and the rest of the staff are extremely nice and knowledgeable. They treated our entire family like VIPs. I would recommend them to everyone. read more

My Eye Doctor in Gurnee is fabulous! Both me and my husband are patients of Dr. Swafford and love him. Our 5 year old son recently had to have an eye exam and Dr. Galdofini was AWESOME with him. The staff is very nice too, especially Josh who helped us with insurance issues! They were very nice and patient with our son and we ended up having to see a pediatric ophthalmologist, so we got a great recommendation. I would highly recommend it here if you need an eye exam or new glasses! read more

I was in the hotel next door to this location and the screw worked itself out of my glasses and the lens popped out. I stopped in here to see if they had a repair kit (which they didn't) but offered to fix them while I waited. Took longer to walk over than it did to do the actual repair... Long story short, these guys extended their kindness when they really didn't have to so if you need anything eye related, I'm willing to bet this is the place to go! Thanks again for helping in a pinch!!! read more

This was, hands down, the best optometry experience of my adult life. I can't compare it to my childhood because, frankly, that place had a kickass coloring table. I made an appointment here after last week's epic fail with the dollar store of optometry. Scheduling online was easy -- I had a confirmation within 14 hours of my appointment time. When I arrived, the staff greeted me warmly, checked me in to my appointment, and asked me to have a seat. The waiting area is gorgeous. It's impeccably clean, well-organized, and there's a piano in the corner. Fancy schmancy. I was taken back for my pre-tests, which were all explained and administered professionally. I was offered an upgrade test and was explained it was $37 extra. When I declined, there was no pushing of the issue -- I was taken to the next test. When pre-tests were done, I was escorted to a different waiting room with MASSAGE CHAIRS. I was told how long the expected wait was and how many patients were ahead of me, which I appreciated after last week's endless waiting with no explanation. Dr. Swafford was excellent. The exam was quick and also conversational. We chatted casually most of the time, which was a nice change of pace from doctors who don't show any personal interest. He expressed concern about the brand of contact I was wearing, and though I don't need new contacts yet, gave me a trial pair anyway. And I have to admit -- it's a significant difference in comfort. I ordered glasses, and the staff were incredibly helpful in picking out frames. Unlike the other place I went, the frames were all accessible for trying on -- I didn't feel like I needed a police escort. I told the staff what I was looking for and they pulled the ones that met my criteria. When ordering, we ran into an issue with my insurance, and they called on my behalf to sort the issue out. I cannot say enough positive things about this experience. I intend to make this my optometry practice of choice. If I could give them ten stars, I absolutely would. read more

Amazing doctors, great customer service and such a friendly environment. They let you know exactly what you need with no hidden fees, first time being here & it was great. Thank you guys! read more

What a great place! Drs. Jeff Swafford and Brent Gandolfi are kind, knowledgeable, and very professional. The staff is even better! The space is warm, with updated options for frames and lenses. They offer a number of high-end frames like Tiffany, Oakley, Tom Ford. I was so happy that they now take my eye insurance from VSP. It's great to support a local business. I had my eyes checked recently and was amazed with the state of the art measurement and diagnostic equipment. The place is accomodating, they even have relaxation massage chairs in a quiet room while you wait. As I was coming out from my eye exam, one of the helpful employees had selected a number of frames for me to try based on my face. Her selections were spot on! I love this place. The people are great. The selection is great. The doctors know their stuff! Recommended! read more

My first time going to this eye clinic it is soo beautiful and ver high end. Customer service was great! Everyone makes you feel welcome and the eye doctor was kind and professional. I really recommend going here they go above and beyond. Great selection of frames too I usually get only contacts because I don't like to wear glasses but they had such cute frames that I had to get one! read more

Drs. Brent Gandolfi and Jeff Swafford are knowledgeable, kind, and very professional. The office is clean and modern with a comfortable atmosphere, while the staff are attentive, friendly, and helpful. read more

On this visit I give the one star. I have met the end of our relationship with this eye care facility. Making the appointment yesterday was odd to start. Something I had never experienced since our beginning, and that was 2007 with 5 member family. Yesterday I was told that in order to make an appointment I needed to provide a credit card to insure I would be there (never have I had to do this in the past 13 yrs). I gave the number to them with hesitation, but I needed the appointment for the exam. When we arrived I was pleased of the precautions they had in place, call when you are here sign, when they brought us in they took out temp scan, showed us to the restroom to wash our hands, very nice indeed. I was escorted to the first exam room in which I have been many times. The young man in the white coat was kind of standoffish in attitude, a new face I haven't seen. He asked if I was doing the contact exam along with the medical exam and I explained my insurance benefits to him as I had just looked them up. He had my insurance information in front of him and told me what I already new, and this is where it turned into a horrible visit. The young man in the white Dr's coat explains to me that my eyes will be dilated as part of the medical exam and I stopped him there, I have the choice for that and I'm not choosing that option since it was done on my last visit. This person then said to me "if your pupils are not dilated enough then we can go ahead with the medical exam, if not you won't have a choice we will need to do it" I sat for a second, gathered my thoughts and I said no, I will not be having my eyes Dilated, my insurance covers my exam along with the contact fitting as long as they are done in the same visit.I was met with his rebuttal of "your medical exam is $54 for today, it's not fully covered" We argued the point for one or 2 more exchanges, at the end of that point I told him to forget the appointments for my wife and I, we were both there together to get our exams, we are just going to find a new place to do our business. We will not be forced into paying frivolous fees in a now, very posh eyewear store. In no way is this anything against Dr. Brent Gandolfi, but if this is a way he wants to run his business, while running off the customers who helped build his business, so be it. We/our family and all the people I have recommended will know I do not, and will not continue to do business with them due to the interactions today. I left a request for Dr. Gandolfi to call me so we can discuss directly. But in a finite decision, we will discontinue doing business with them, and will recommend others do the same. You can go to literally thousands of eyewear businesses and get exactly what you need and want without a high pressure sales tactic being implemented onto your will as a customer. The undereducated person who puts on a white coat and tells you this is it and there is no other way it's going to happen ruined a previous happy relationship for this business. read more

We have been going to my eye expert for several years now. Location is great and both doctors are wonderful. The staff is very helpful and professional. They have a great selection of frames and takes our insurance. It is nice that they complete most of the information for rebates so all you need to do is submit the forms. They have nice massage chairs in the waiting room. I am always impressed with the high tech equipment they use for the exams. Both doctors are patient and take time to make sure you understand everything. This is a great place for the entire family got eye care. read more

Thank you for going out of your way to help my son figure out how his vision would impact career choices! Very much appreciated!

Really Great!!!!!. The staff always has a smile on their face. Any time there is a concern with eye health, they make you an appointment ASAP. Beautiful facilities, and concerned doctors. The doctors take their time with their patients, and remember them from year to year. read more

Dr. Jeff Swafford and team are beyond amazing! I must say, having family in the eye business, I secretly go behind their backs to Dr. Jeff and the My Eye Doc team and will continue to do so for the rest of my life. Attention to your needs, detailed levels of service, education, humor and fun describe the team at My Eye Doc. From my testing, to my one/one appointment with Dr. Jeff and then the picking out of my kicky Gucci frames, everything was above and beyond. They even turned around my frames quicker than expected!!! Having friends that have went to them way back in their Wal Mart days .. it is SO awesome to see them grow as a small thriving local business. What even amazes me more is even though they're continually growing to meet the demands of the community and the people they serve, they do NOT lose sight of their levels of service. Also, their selection of frames is BEYOND amazing! From name brands (Gucci, Fendi, etc) to entry level designer frames, they've got frames to suit every budget and they wont sell you something you can't afford (I say this because my friend who goes there is on a limited budget buying more entry level frames and they treat her with the same level of service as they treat me buying my new Gucci frames). Having a VSP vision plan, it limits me to how often I can go. Dr. Jeff sent me a personal email letting me know my coverages, offering good rates and discounts etc. I find it quite refreshing to get personalized service like I do.. especially since a lot of doctors offices (ranging from optical to dentistry to specialized services) have gone the route of out-of-office call servicing (where you talk to someone in a call center). Needing detailed caring service? Have fears of doctors appointments? Just needing your annual eye exam? See My Eye Doc! You'll be glad you did! I will forever drive 40 miles out of my way to see everyone at My Eye Doc! Thank you for your awesome service (mom, if you're reading this, please forgive me! I hope you'll understand!!!) SUPPORT YOUR LOCAL SMALL BUSINESSES! read more

Made an appointment last Friday and spoke with a girl who took all my info for my daughters future appointment and I get here and there's no appointment at all. Girl clearly confirmed my appointment for today. Upset that no consideration was taking to at least be seen because it was girls error not booking appointment correctly like it should been not mines. read more

I've been going here for a few years (I need glasses and contacts) and they are awesome!! Dr. Gandolfi is phenomenal. He's thorough and will sit there and answer any and all questions you have. They have a few tests that you can do as "optional" as many vision insurance companies won't cover it but they will explain each test, it's worth, and it's cost before you agree. And the cost isn't that bad so getting them done every couple years is worth it. I've seen them also when I had eye infections so it's not just for contacts and glasses once a year. They will get you in as soon as they can and get you back on track. Their front staff is knowledgeable and friendly. You don't wait long when you arrive for your appointment. Definitely recommend them to go to, especially Dr. Gandolfi, for all your eye care needs. read more

My husband went here for an issue he's had for sometime. Doctor amazing and very kind. Returning and would recommend.

This entire office is simply the best I have ever seen, bar none. The staff is so very friendly and professional. I always enjoy my visits here and that is saying a LOT since I generally absolutely DREAD going to appointments of any sort. Dr. Gandolfi is the best eye doctor I have been to and I've been to a LOT of them, so that's really saying something. He is so very informative and I know I'm getting the straight answers from him. He even shows me the pictures of my eyes, and explains everything so that I can understand. I've been to so many doctors that seem to feel that the details of my own body are their business and not mine. Dr. Gandolfi is simply the best!! The staff is absolutely the friendliest and the most helpful people I've ever seen in a doctor's office. No matter who I've dealt with there, they have always been so warm and approachable, never hurried or bothered! I always get to have the friendliest chats with them! They have state of the art equipment in this office and are always up to date on the latest treatments and knowledge about everything to do with eyes. Extra perks: The MASSAGE CHAIRS!!! Only complaint I could ever possibly come up with for this office is that they are too prompt and I never get the full 20 minute cycle in the magnificent massage chair! They always say I can come back when I'm done with my appointment and sit in the chair longer, but I always forget to do that! The saltwater tank full of fish is wonderful to watch while the chair works its magic. The piano! I have not heard it played when I've been there, but I have heard Dr. Swafford play on a clip on Facebook. I mean, there is a real live piano that gets played in that office!! How wonderful is that?!?! Being a musician I especially love that. I have not met Dr. Swafford, but members of my family have and they tell me he is just as professional and as wonderful as Dr. Gandolfi. I really can't say enough about this place. I recommend it to anyone who is looking for an eye doctor in the area. read more

Dr. Gandolfi is the best! I have been seeing him for what must be over 20 years! I will never go anywhere else. He is the best at his job and I trust him implicitly with my eye care. read more

Their office is wonderful!! The doctors are very caring, knowledgeable and easy to talk to. The staff is also very nice. The office has a beautiful clean modern artsy atmosphere. I recently had a rebate issue for my husband and I. The staff went above and beyond to help us with the rebate issue. We couldn't be happier!!! Their customer service was excellent. We will definitely continue being loyal clients. read more

I have been going to the Eye Xpert for three years now. The first two years I saw Dr. Gandolfi who fit me for conctacts. I am not an easy person to fit for contacts but he did and did a great job! Dr. Gandolfi is very personable. This year I saw Dr. Swafford because he was the one that was available when I called for an appointment. He was very informative regarding an eye situation that I had. The experience with this company was great and I love the message chairs too! read more

I booked an appointment to get contact and glasses prescription update. I was told the price was $70. I showed up and did the first health check part of the appointment with a very friendly gentleman. I was then escorted to a second room for the next part of the exam. This was a different gentleman who told me that it would in fact be $130 for the exam as I wanted my prescription updated for both contacts and glasses. I explained that I had booked for both and was told $70. He said that person must have made a mistake. Needless to say I left and will not be returning. It would be 1 star but the first gentleman was very friendly and thorough. If a business quotes a customer a price and makes a mistake, that's their problem, not the customers. read more

I haven't been to an eye doctor in years. Went to My Eye Xpert for a routine check up and to find a new eye doctor. I was very impressed!!! Very clean and organized establishment. All of the staff were professional, friendly and answered all my questions. Dr. Gandolfi and Luis were excellent! I highly recommend My Eye Xpert!!! read more

After attending Walmart's vision center for many years, I am now a proud My Eye Xpert customer and so are my children and husband. I was taken out of my comfort zone and got an amazing pair of glasses. The staff was excellent with my children. I would recommend this office to anyone. The prices are great. The people are great. We love Dr. Swafford!! -Anna read more

I have very hard time finding eye care because my vision is challenging for docs to get a good script. I tried My Eyexperts because of a friend referral. From the moment you walk in, it's a different experience. Smells good. Nice, comfortable atmosphere and very attentive and friendly staff. Waiting the couple minutes for the doc is very pleasant in the massage chairs! Dr Jeff Is super nice and highly knowledgeable. Did the exam and suggested different brand of contacts then I've been using for years. A week later, I came back and got a different brand as the first weren't "just right". Second pair were perfect! This is the best my vision has been in years! I have full confidence in this practice for anyone who needs eye care. read more

This by far was the experience I've had in an optical! The staff greets you as soon as you walk in with big smiles. I've been wearing glasses almost all of my life and it's nice to be in the chair having the doctor talk to you and discuss what's best for your eyes. He seemed to really care about what's best for me. I must admit that all the technology they have is great. Not having to get air puffed in my eye is such a great relief! (Phew) I seem to always get a minor heart attack when I get that. It's nice to go to an optical and know about your eyes. The way that wonderful young lady explained the scans was just wonderful because I do have plenty of family history leading to cataracts. My eyes sure do feel safe here at my eye xpert! As soon as I was done with the doctor and walking out there was a young woman who was ready with frames that fit my face. And helped me try more things on. She explained what was best for me but also for my hobbies! She was very nice and helped me with every question I had. I Definitely left there very happy and see myself coming here every year to get my eyes checked. I will recommend everyone I know to go there. It's simply the best service and staff. Thank you My Eye Xpert! read more

I've been going here for 10+ years. Great people, friendly service, thorough doctors, clean location, and reasonable prices!

My first experience at My Eye Xpert was beyond exceptional! All the staff was very friendly, patient, knowledgeable, and professional! I was a little nervous because I have not had my eyes checked in years, but the staff and Dr. Brent Gandolfi made it very comfortable. Dr. Gandolfi spent a lot of time with me explaining everything I needed to know and made sure I understood everything prior to leaving his office. What I appreciate the most is that Dr. Gandolfi was very patient and understanding with me after I informed him that I was hearing impaired. Also, I love how this place has a wide selection of name brand frames. The frames are a little pricey, but I'm glad that my insurance was able to cover everything. I appreciate the staff taking the time to give me feedback on glasses that does/does not look good on me - knowing how indecisive I can be sometimes. I want to thank everyone at My Eye Xpert for extraordinary customer service from beginning to end! I would definitely recommend this office to family, friends, and colleagues. read more

If you are in need of eye care and want to find a caring staff and feel like you are truly being taken care of, then i recommend you go to My Eye Xpert. The Docs are great people, extremely talented and use the latest technology in the field of Optometry. When my last prescription was in need of updating I switched to My Eye Xpert as I had heard that Docs were outstanding. Walking in the store you are immediately impressed by the detail the staff has put into the physical set up. It is a warm and friendly atmosphere. The staff is very knowledgeable and helpful and with me, they were VERY patient! That is not easy. I can't make a decision looking at a restaurant menu, so when face with hundreds of eye glass frames, I am a big pain in the (beep). Never once did I feel uncomfortable or rushed, the staff and Doc Gandolfi gave me honest feedback choosing frames as well as thoughtful advice, which I appreciated since the last place I received glasses from (insert big box store name here) gave me NO assistance, just an exam. The glasses I picked are tremendous! They are really comfortable, and have GREAT quality lenses. My last pair easily scratched and the glare at night was unbearable. I couldn't be happier, as I value my glasses like I do my shoes and my bed....I use these things the most often in my life, so they need to be great, not good!! Thank you Doctor Gandolfi, Doctor Swafford, and staff for giving Gurnee a business that is NOT cookie cutter, but rather, unique among the crowd of big box store shopping experiences in this area. read more

I enjoyed my visit. The massage chairs were a great touch. I enjoyed the staff but the only thing is it took way longer than it should've. There is 5-6 people behind the desk and in total it took about 30 more minutes than it should have read more

This is a very professional environment and all the staff and doctors are very professional, considerate and caring. They are practicing social distancing and cleanliness to the highest degree and I felt very safe and protected. read more

I have been visiting My Eye Xpert for about 5 years now. I am always impressed by the Doctors, the state of the art equipment, and the knowledgeable staff. It seems like everyone who works here is truly passionate about eye care and about the latest fashions in eyewear. They have the most beautiful waiting area, way better test equipment that any of the places in the mall that I had visited before,and everyone from the Doctors to the front desk work extremely hard to make sure that I am a satisfied customer. I recommend this place to everyone that I know who asks me about glasses. read more