Several months ago I had Dr. Vitale and staff transform an all black, 25 year old pair of Ray-Ban…read moreWayfarers into prescription sun glasses, and they're AWESOME! I was so happy the way they turned out, I decided to have another pair made into sunglasses. Once again, Dr. Vitale and staff did an amazing job fitting another twenty five year old pair of Ray-Ban Wayfarers (tortoise frames) with prescription "transition" lenses. In the past year, I've had Dr. Vitale's office transform four pairs of regular sunglasses into prescription sunglasses, including an expensive pair of Harley sunglasses, and, another twenty five year old pair of Ray-Ban wraps (tortoise biker frames) All four pairs work great while riding too! In case you're wondering about the twenty five year old Ray-Bans, back then a good friend was the Chicago rep for Ray-Ban, and GAVE samples of whatever I liked. I'd HIGHLY recommend Dr. Vitale and staff for all your eye care needs, they're AWESOME!

I've been coming to see the Vitales since I was a kid. They are a wonderful family business and I…read morewould highly recommend them for anyone looking for an eye doctor.

Got back to me extremely quickly. Broken glasses. Gave me a quote. Went the next day. No frills…read morejust fixed the glasses. Quote was accurate. He fixed them so quickly. Never going anywhere else for eyeglass repair in chicago. He was also very nice.

They don't fix all glasses. They don't recommend any one else either. Instead go to Ricks Eye glass…read moreout of Elgin. Rick's Welding & Eyeglass Repair Professional, fast glasses repairer using welding techniques to fix broken frames and other damage, often while you wait. Address: 1408 Raymond St, South Elgin, IL 60177 Phone: (847) 742-4745 Or you can mail them to him.

Incredibly kind and professional group! They took me in right away for my appointment and did a…read morethorough exam Very happy to have found this place!

2 years ago I called to make an appointment. They took all my information including insurance and…read more said they would get back to me. I am still waiting. Just to see if anything had changed, I called 3 weeks ago and again tried to make an appointment. They gave me the same run around. I don't get it. How does anyone get an appointment here?

I have always had a pleasant experience here. I trust them with my eyesight, what more can I say?read more

I love this eyecare center. They are fantastic, so kind and sweet workers. They have never made me…read morefeel like an inconvenience with my million questions and are kind enough to go over any questions of mine. I call if I have any questions and the kind lady at the front desk always helps me out perfectly. The doctors are also the kindest people, always have great conversation and really care to get to know you. I love this location and I would seriously never change.

Very Unprofessional, not will to extend courtesy to repeat business where the client feels…read moreappreciated, not a lot of options regarding eyewear, We were 5 minutes behind schedule and would not provide our family with a eye exam for my wife, but said I can still provide one for your daughter, not good business!!!

The only reason why it's getting two stars is because when I first went in everybody was courteous…read moreand professional and I thought I was being treated with respect. But, I was told my glasses would arrive in a week to 10 days. When I called after that time was up and I hadn't heard anything. I was very rudely told that they meant to say 7 to 10 business days and that I should have known that. Every time I call and ask where my glasses are I get a different excuse, there was a mistake in the lab, your glasses were lost, and I'm told I have to wait another week. It's been a month and I still don't have my glasses!

I had my eye appointment not quite a year ago and enjoyed my visit immensely. The staff were…read morepolite, professional, and courteous. The physician was very patient and actually took the time to explain things as she worked. As a nurse, that's definitely something I appreciate in any professional. I choose to order my contact lenses elsewhere simply for price and convenience, however this afternoon I ran into a snag when my brand new contact lens ripped. My new box has not yet been delivered since I had just ordered them the other day when I opened my last new pair. The staff at Elk Grove Optical took care of me in an instant and got me going with a replacement pair they were lucky enough to have available. I'm in the process of moving to Rockford but I will happily drive the hour just to remain a customer here. I highly recommend this company!

I was recently at Elk Grove optical and the customer service is always great and friendly people…read more The reason for the stars is the new paper work on the tablet. It's like filling a job application and want to know everything. Also, it would be easier to choose glasses in the men's and women's section not all mixed. I also didn't like that I had to pay for an extended warranty and if they brake I still have to pay a percentage of it. Usually the frame has a one year warranty. Then they show you options for glare, blue light, and transition and there's a great, a good, and a okay one. I just wasn't too happy with this but I have learned and next time check different places and get quotes before choosing a place.

Fantastic doctors and staff. They really helped me and cared. I will be coming back for all my eye…read morecare needs.

Nice place. Good doctors. Great selection of glasses. Convenient hours. Highly recommend.read more

By far the worst experience I've ever had with a "doctor" if that's what he is called. He talked…read moreover me the whole time and barked orders like I was a dog. when I didn't react fast enough to his command. I have mild dementia and his demeanor did not help one bit. He tells me what the medication I'm taking is for and he has no idea what it's for. I almost walked out after 15 minutes and should have. but I lasted Two hours of this torture. I've been seeing doctors regularly for the last 25 years and I've never experienced this incompetence ever. Quite simply the worst experience I ever had! I don't think I'll ever go to an eye doctor again. Do yourself a huge favor and stay far far away from this practice.

This business has 6 one star (now 7) reviews full of complaints and only 1 five star rating. They…read morecharged me $223.00 out of pocket even though they also made a claim with my health insurance. My $223.00 costs were for lens material, UV coating , no glare lens, and lens pattern. I then took their prescription for to Warby Parker to order reading glasses. I found out that all of these extra charges are included at no extra charge at Warby Parker. I could have purchased a new frame with lenses for under $100.00 from them. However, Dr. Perez at Family Eye Care had already submitted a claim for my new lenses and my health care insurance only covers 1 set of new lenses per year. So my order with Warby Parker would all have to be paid out of pocket. Beware of extra miscellaneous out of pocket charges at Family Eye Care in Elk Grove Village!!

Great service by Alex , very professional and polite , can't wait to come back , will recommend to…read moreall my friends

Dr Tseng detected a cataract and recommended surgeons for me to contact. Very professional and…read moreunderstanding