To my pleasant surprise during my trip to this post office today, there is a lady Cindy, who was so…read morenice and pleasant to work with although I had more than 20 boxes to be mailed. She deserves 5 Stars!! My past experience at this location had been horrible for the rude service I received, but Cindy changed it all! However, I can it as the same for her colleague, an asian woman who is loud and intimidating to her guests for not having change for their payment and I even heard her laughing at a guest for asking a question on whether an item they were selling includes postage it not. I hope there will be more Cindys at this location.

The WORST post office location in SF…read more I've never had a single issue sending anything priority. When I need to be extra sure it'll make it to its location I add signature confirmation. Somehow the priority box I sent from this location never even made it to the SF Distribution Center. I wonder if it even made it in the truck from the post office. What an absolute joke. So now I get to spend my time hunting for answers, refunding a buyer, and awaiting a refund (haha) from USPS which won't come for months IF it's approved. UPDATE: USPS confirmed packed is lost. "We regret to inform you that we were unable to locate any delivery information in our records for your item." GO TO THE CLAYTON ST POST OFFICE.

Right now... The business is not open today; Sunday. The…read morelocation is simple, affordable and reliable postal services. I appreciated their services!

The space is not well stocked, the line moved at a glacial pace, and the counter service was…read moreproblematic . Positive is the parking , but I'll use a different USPS location next time.

On most of the visits to this location, the staff has provided great customer service. They deserve…read more5 stars! But the staffing is lacking due to budgetary constraints. On this day, there were two workers and the line was 6 people deep. Granted, the customer being helped was trying to send a package to another country and the length of time working with that one person contributed the backlog. Finally, it was my turn as I brought then a priority express envelope I just filled out. However, the employee tells me they don't overnight priority express anymore and only offer priority mail. I wonder why they had all those priority express envelopes on display. Anyways, I'm glad they let me switch to a priority mail envelope without going back in the line. Parking in the neighborhood can be tough as many meters have no parking indicated :(

I post with a query. Why does the side door (see the photo I also uploaded) have lettering that is…read moreoff brand. My wife remarked the location looks fake. But it is a bona fide US Postal Service location. It's just the door does not look as if it conforms to their style guidelines. It's noticeable.

This has been my neighborhood post office. I moved though. My wife continues to reside in the area…read more So I still come here from time to time. I wonder what will happen to post offices in general. We still receive correspondence written by hand by human beings. My wife's family has instilled in every generation the importance of writing thank you notes. The ratio, however, of junk mail to personal letters/postcards must be 100:1. And we would be among those outliers likely receiving more genuine material intended for us as individuals. I happen to like visiting the post office as well, like libraries. They are civic institutions. The efficiency here is about average; the line moves along. But the friendliness of the staff is exceptional. I see various reviewers have commented on the clerk named Darcy. She is chatty in the best sense -- USPS hires many employees ("there's always work at the post office"), and they ought to be encouraged either to look for other prospects like her or train them. The others also are cheery. I have a post office I rely on where I live most of the time, and the folks there are, to be honest, not engaged at best and sullen at worst.

No problems with personnel at this location. Problem is with Distribution Center for boxes left…read moreoff at P.O. at 821 Irving Street. Boxes usually sit in distribution center in S.F. for 2 or 3 days without moving regardless of what day they are posted on. Expensive, clearly addressed packages sent via priority mail to Silver City, New Mexico, 2 states away, are being routinely routed to Indianapolis, Indiana, where they sit for a minimum of 3 days. Customers cannot call or text or message postal personnel anymore, they are just sent around in circles and referred to endless, useless on-line articles. Problems are not acknowledged or documented or resolved. So nothing changes. Ground Advantage boxes take l.5 to 2 weeks to arrive in Silver City, NM, and most have been misrouted to Colorado, Alburquerque, and other locations, or made to go through 3 or 4 locations in Texas despite having legible, printed address labels. Talking to employees at the local P.O. doesn't help, even when they are presented with the receipts/postal slips from which they can see the tracking problems. If anything customers are handed a slip of paper listing postal contact phone numbers and internet links that nobody answers or whose links don't work. Customers have been totally locked out. And problems cannot be reported to postal inspectors, the links don't work and the site isn't currently being manned allegedly due to government shutdown. Customers have to just wait for several weeks to see if the packages get delivered. I just posted a priority mail box that cost almost $26.00 and was supposed to have arrived Saturday, 10/25/25 - but didn't because as with others it was misrouted and is sitting half-way across the country. So priority boxes that should arrive in 4 or 5 days are taking 8 days or more to arrive at destinations just two states away! Bottom line: Customers are being routinely ripped off and mislead and shut out by the postal service. USPS cannot fix problems they don't acknowledge!

A relative in Taiwan passed away, and we had to send notarized power of attorney docs to our family…read morethere so they can start processing his estate. Needless to say, it's important, and the ordeal involved us running to the consulate a couple of times to get those papers notarized. To ensure the papers arrive ASAP, I paid for the more expensive shipping option ($75). USPS lost the mail. Somehow it got sent to Bosnia. Crazy, right? The mail literally went in the opposite direction. Worse yet, since it's been returned to the US, it's treated as an import item so it's been stuck in NY customs for the past MONTH. It's been 1.5 MONTHS since I mailed it out, and it's still stuck in customs ON ITS WAY BACK TO ME. During this time, we actually went back to the consulate and re-notarized the exact same docs. Sending it out this time with Fedex or DHL. I went to the Bayview USPS at 1300 Evans, and they were actually a bit more helpful. They looked at the receipt and said the West Portal office missed some things I was supposed to fill out. For example, I needed to put a dollar value, even if it's $1. Also, I can't just write "documents" in the item description - it needed to be a lot more specific (what the docs are, how many pages, etc). The 1300 Evans office explained that it was on the agent to double check and make sure I filled out the forms correctly. Yeah, no one here did that. I'm not sure if I can trust USPS again. I've been hearing from people about their own horror stories with USPS. Someone's package got sent to SF, then went to Oakland and San Jose, before coming back to SF again... it literally went on a joyride around the Bay Area! But if I MUST use USPS again, I'd probably go to the 1300 Evans branch - they're bigger and way more knowledgeable.

This usps office was closed for several years after damages from a fire that broke out in a nearby…read morebuilding. I'm sure everyone in the area was glad to see it reopen but the old staff are all gone. The new dude who seems to work alone at the counter is the rudest, grump who has ever worked there. There used to be a grumpy woman over 30 yrs ago and I was so glad when she retired. This office doesn't carry any 4 cents or lower denomination stamps that I can use with older stamps to add up to the current 78 cents first class fee. You go in and ask a question and he's lecturing you. Doesn't greet you back after you say "good morning " and doesn't thank you. Why is he even in the front office dealing with customers? They need to screen and hire nice people.

I will rate usps a 3.9 but I need to round down for now because its may 2026 my parcels are…read moredelayed. My parcels are not supposed to be delayed so to usps. Do the following scan my parcels / dont smash my parcels bubble wrap them/ read the apt and address carefully/ do not lose my parcel. To the the mailmans: be sure ur mail vans are securely secured / and as a woman get the mailman new mail carrier bags. New bags so the mail and parcels are not lost. Tip the mailman its appreciated. I use usps all the time they can do a better job and put effort into getting my mail. The usps location is decent can be a bit busy the ladies are nice.

Hoping this location gets investigated for mail fraud like the other comments have been reporting…read more They constantly lose packages, can't find them in the back, no one knows what to do except cancel your mail and make decisions that aren't based on USPS guidelines. I wouldn't be shocked if employees were returning packages back to avoid shipping them or just dropping them at random houses. There is endless junk mail from USPS as well. 95% of the mail is citywide run marketing ads and junk coupons that I do not wish to receive. When I was there last the person in front of me asked why the mail carrier stated they couldn't deliver to his house and where his package is. Something that seems to be common and part of living in Marin is losing your mail. Then when you go to find it they tell you it's not our problem wait for an update that never happens. Or they call you to make you feel bad and blame you as if you could deliver yourself. I have come here multiple times. It's completely hit or miss, and most of the time right now a miss. The post office manager blames the lack of organization on the employees and day shift supervisors. How many supervisors and managers need to work at a location where only 1-2 people ever work the front desk? Where would mail go if it's not on a truck/plane/boat or in a usps facility?

I would give zero stars if that were an option…read more I arrived at 5:10 PM with a prepaid, labeled package, but was told the location was already closed--even though it should have remained open for about 20 more minutes. Two other customers, also with ready-to-ship packages, asked if they could simply leave their items at the counter, but were refused without any explanation. What made this more frustrating was that there were still packages on the counter and a drop hamper right next to it. Despite staff still being present, they wouldn't allow us to leave our packages inside and instead told us to leave them outside. This was extremely poor customer service and a very disappointing experience.

Never had a issue with this post office or employees. They are just like a lot of other post…read moreoffices. It's nice that this location has a few limited time parking meters (they take coins, credit card, or use pay by phone app) right outside. Or if you want to park up the street there are free neighborhood spots, but it might be a trek downhill/uphill. Remember to check the street sweeping schedule to avoid a parking ticket. The customer service agents aren't super cheerful, but they are usually nice and have never been mean to me. There's an automated machine inside you can use to pay and print out certain postage/package postage if you want, but I find the counter people to be faster. If you have a pre-paid label/package then you can skip the line and just place the package on the counter where all the other dropped off packages are if you don't need a receipt. The flat rate/no weight limit priority boxes are helpful. I like that they have a rack of greeting cards for sale. I just wish they were fully stocked all the time with the different holidays/celebrations. I missed out on Christmas cards this year because I went too early in December, but their prices for Christmas cards were pretty reasonable in the past. They also sell most packaging materials you would need including boxes, envelopes, padded envelopes and tape. I don't even care whether the USPS as a whole is super profitiable or not. It should be regarded as a service for all of us. People get their medications and important documents through the mail. I avoid using Fedex or UPS because they often damage my packages on their way to the recipient. It's better that we have more competing services overall. I find the USPS website the easiest to use especially if you have a scale at home. I don't think mailpeople should have to deliver mail on Saturdays. Let them rest. Do delivery mailpeople have to pay for their own uniforms? Their uniforms look pretty ragged from what I've seen. Anyways, thank you to our local post office and mailpeople.