Speed of service at McMaster is unmatched. It's so refreshing to see how everything moves quickly for them. Even the website is speedy.

I actually really don't like this place and I'll tell you why.... I cannot just come in and buy something or hand an item over that I got there before and tell them "i need this". Customer service is amazing including the people over the phone but it sucks when I'm right there and I have to call in a phone order and wait 20 to 60 Minutes to receive it when they have it right in the back...anyway they got a lot of stuff to choose from. read more

I've been in the manufacturing industry for over 35 years. McMaster Carr doesnt just set the bar for quality, service and availability, they are the bar!! No other industrial supplier can even come close. They are the amazon to the industrial world, in fact even better as with 35 plus years of using them they have never missed a beat. read more

Great service , always have what I need. Great selection and variety and good value. Definitely the customer service is the stand out.

These guys are amazing! I ordered a hard-to-find part last night after hours online, and the part got delivered to my driveway by 11:30 this morning. Amazing and appreciated. Thank you! read more

If you know exactly what you want then this is the place for you. Any questions or concerns then you're better off at a store front. .

I cannot live without McMaster Carr. My coworkers always need some obscure thing to keep production moving and we are running out of lead time, and I am panicking because I think I'm never going to find it, but the first place I look is McMaster Carr's website and they have exactly what I need in stock. read more

Incredible customer service, lightning fast delivery and great communication! I was so impressed with the fact they had what I was looking for and that it came so quickly! I would highly recommend them! read more

I ordered the Threaded-Hole-Mount Round Pull Handle, Dull 304 Stainless Steel, 10" Wide Center-To-Center 1435A29. I received it next business day. Quality is exceptional. read more

I am BLOWN AWAY by this company! I ordered a part from them a day prior and not only did they promise the part the next day by 5pm, I got it well before noon the next day. That was well before 24 hrs. Amazing!!! read more

Helpful sales and plenty of items in stock. My orders are always filled quickly. Staff at will-call is efficient and courteous. This is the place we always check for our industrial supply needs. read more

This review is for the middle aged brown hair lady who is like talking to a brick wall. If she doesn't like that you want to say anything more than hello, she knows what not to do, so you won't get your return. Just be careful not to deal with her and to ask for someone else; and worst case, document with video your returns. She may refuse your packing slip, so the hard workers in the back don't get you the return. I'll update this review when I go back to get her name. Customer service over the phone is great, and I do appreciate their patience and attitudes. I'm sure there's plenty of other nice representatives at this location, I've just been unfortunate to have to deal with this lady multiple occasions. read more

McMaster-Carr - Missing returned item. - Hardware Stores Near Me - Santa Fe Springs, California

The best selection of parts and the best organized website! I look here for everything I need.

Not interested in the customer if the customer RENTS SPACE from another commercial business. It's like talking to a brick wall. Freight charges are astronomical. Don't use McMaster-Carr, there are better places to get the same items cheaper. read more

Amazing customer service. They're very knowledgeable and usually have what I need ready for willcall, which is a major bonus.

The availability and quality of parts is always impressive! My last-minute orders have consistently arrived the next day. They really go above and beyond with customer service too - my questions have been answered quickly over the phone. Highly recommend. read more

I've been using McMaster for more than 20 years. I have never had a bad experience. Fast shipping, good customer service, and solid website. I'm not sure a company could reasonably perform better. Great job. You guys rock. read more

You can spend hours looking at every part on the planet but I was able to find a couple precision hex drivers (kits are nice but sometimes you don't need the other dozen tools) and some 4-40 x 3/16" set screws. Ordered online two days ago, got the email notification and package arrived at my location. They go the extra mile and label the bags with product and the corresponding line number on your invoice. Fantastic. read more

Came here on a busy Monday morning to pick up some urgently needed raw material for our company's test lab. McMaster-Carr always delivers! Placed the order online at around 7:50am, and the order was ready for pickup by 9! I had to make the drive to Norwalk to pick it up, but the signs around the building to the WILL CALL are were very clear and the staff at the pickup area made my experience a breeze! I received the correct part and was on my way within minutes... would definitely order from McMaster-Carr again for any structural testing needs (especially if you're in a crunch for time!) read more

The best source for hard to find hardware and great customer service and support! I highly recommend!

I walked in and gulped. I did not do my research, also known as, read any reviews.This was not a brick and mortar store. I should've done my shopping online when I had the chance. The problem was I did not know what my part was called. I brought it in to multiple hardware stores and none seemed to have it. This 'knob-screw-thingy-majig' was annoying me, but it was something I needed to put my project together. I came here on the recommendation of Roy B. I walked up to the cashier, Rosa, thinking she could just find it for me in their massive warehouse. She directed me to the area of placing orders with a massive book full of possibly Greek and Aramaic numbers. I told her I honestly did not know what i was looking for. She then even proceeded to tell me that their competition Grainger accepts tools all the time (or girls like me) and I could just go there and "dump my items on the counter". The look on my face must've been sheer distraught. It was pouring rain outside, and it was close to 4 PM. I would not have any luck at all today. Rosa changed her mind before my thoughts turned into anger and frustration. She then accompanied me to read their massive buyer's bible, and checked my item's screw measurements. She could not find the item herself, so she called upon the manager, Tammy, who then took her time in looking up something that would fit the bill. They did not have my exact knob-screw-thing-majig, but she found me something that would fit my needs. Tammy proceeded to give me the item number, so I could then call and order myself. I felt like a real grown-up, or err.. like a real man. Twenty minutes later, my name was called, and Rosa checked the items in the package. I also learned of their great return policy. I almost gave this store a one star. I'm glad for employees like Tammy and Rosa to help a girl out! read more

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This place was referred to me by a local hardware store. McMaster carr sells all types of products including hardware. I placed an order over the phone. The guys name was Richard. After giving him my card information he placed the order. An hour later there was a text message from my bank saying my credit card was being used to buy food at several chain restaurants in L.A. county. My bank account was charged hundreds of dollars. I had to cancel my card. And it will take ten days to receive the replacement. The only person who had my card information was Richard at McMaster-Carr in Santa fe springs. The manager said this type of fraud has happened before and it is hard to control. He was going to investigate the situation and let me know what he finds out. He called me and was covering up legal issues. But did not resolve the problem. Buyer Beware ! read more

Over 480,000 products? I believe it!!! McMaster-Carr is probably my favorite tool place to pick up. It's the toys r us of tool stores. You look at their catalog, which by the way has all of the products they carry, and even some special order ones. But don't worry if you need something special orderered it seems they always get it within a few days. For the most part, they have it all. We seem to always need some weird shaped or sized brackets, some strange size sockets, or odd casters. They have them all. Customer service is always top notch, and if you forget something, just walk in to will call and their is a phone and catalogs there to order whatever you need. They are always friendly, helpful, and if you can describe it, they can tell you what page to find it on. The people working at the Will Call desk are always funny, and courteous, even on a cold and rainy day when you know they don't want to be there. I love coming here not only for the product and service, I love the fact they have parking for big trucks. Just remember: the entrance is on Bell Ranch, right before the main entrance to the building, but if you miss it, they have signs everywhere sending you back to Bell Ranch. Sorry orange guys and sorry Lowe's, McMaster-Carr will always be #1 in my book... read more

McMaster-Carr - Hardware Stores Near Me - Santa Fe Springs, California

I can easily understand all the 5 star reviews from my fellow yelpers before me as well as thier rave over customer service. McMaster-Carr Supply Co is like Grainger, Home Depot, Uline, Ace and the like in that they sell various operation supplies for industrial use in building, recycling, maintenance and engineering. I give them 4-1/2 stars instead of 5 due to pricing. There are other places which have better pricing on certain items. Thier shipping charges are good, not too expensive. Thier purchase to invoice process is solid. The customer service will help you get quotes, identify products, make substitutions, provide lead time and place orders for you over the phone. They will not leave you hanging for those who have experienced that before. read more

This is my first review. I was so impressed with McMaster Carr I had to write one. What other hardware stores don't have, they probably will. I needed a countersunk, Phillips head, anodized steel, size 8, inch and a quarter long screw and they had 3 kinds. I needed nylon male to female 2 inch long 4-40 US and 30mm M3 long metric spacers and they had it. They have bearings, chains, sprockets, bushings, the list goes on. Their catalog is incredibly varied and specific. The building doesn't say "McMaster Carr" anywhere on the outside, but there are "Will Call" signs everywhere so look for those when you're trying to find the place. Be sure to order online because it's not a normal store where you can walk in and browse. It's more like a large warehouse with a cashier's desk. They also have catalogs and phones there you can order from. It takes about half an hour to gather everything you order, so I'd suggest ordering at home and driving there to pick it up. read more

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This place is the best. The people, the service and the products. I have purchased from them for over 45 years and they have always exceeded my expectations. Yea their website, ordering and shipping costs info. are a little dated. If you have a problem just one phone call will clear things up. A human with knowledge and authority actually answers the phone promptly and will help resolve any issue or question without a delay and red tape. Product wise you are going to get good high quality hardware, not cheap imitation stuff that have no specs. This is old school product that you can count on to be top quality. These people really know the meaning of customer satisfaction. A well managed company. read more

I've been dealing with Mc Master for over 30 years. I am here to say this company goes , far and beyond in service, I worked for a major manufacturer in field service, and 4 years ago, I started on my own, I was working on a job 200 miles away and order some parts, they arrived the next day like promised, but one of 3ft lengths of all thread had the wrong thread pitch, I called they gladly emailed me a return label and placed a order for the correct one to be delivered the next day, The next day came I checked on the status and it was shipped but UPS said it was going to be delayed another day, Which I had a strict time frame to repair this piece of equipment and I was already running behind. And I was in the middle of nowhere, so I couldn't get from anyplace else. I called McMaster, and they couldn't tell me why there was a delay but said they would see what they could do, I received a call stating they were shipping another piece out on a separate courier and I would have it in 4hrs I spoke with them a 4 to 4.30pm the part arrived at 9pm, and I was able to complete the repair on time. This is SERVICE, and you will never get it from their competitor. They have always had what I need, and if they don't, they outsource and get it, Thank you to all the customer service personnel at McMaster Carr read more

I have ordered from McMaster-Carr for a long time, in different jobs and positions. I have never been inside location. However, I will tell you that the customer service is the best. At a time where human kindness and courtesy is rare, it is not lost on me. Lenny was my "person" today and absolutely made my day with just being helpful and kind. This is what keeps people coming back. Thank you! read more

Expedient deliveries, good quality tools, and outstanding customer service! Can always rely on Mcmaster-Carr when we need to order tools read more

They are awesome always have what I need in stock and extremely fast shipping usually same day shipping

This is my first time ordering on their website and I would like to thank your staffs for being very professional especially with one problem I had with shipping. I ordered 4 flange nuts and had it shipped to Hawaii. Just FYI, when you order online, you don't get the shipping calculation on it. I ordered my item on 11/27/2020 and when I woke up today, December 1, I noticed on the invoice that the shipping was super expensive. I do realize that it was a priority mail service so your package do come sooner. When I emailed the customer service, they immediately responded back professionally and went their way out of satisfying me. They even gave me a future reference so that can help with having less problems for my next order. As I did my best to stay calm but message them honestly, I just want to say you guys did very good. Big ups to you guys! read more

Superior Customer Service! Ordered some first aid supplies and received it the next day. Thank you so much!

Hands-down the best customer service online experience I have ever had. They take such great care of their customers with instant communication, immediate attention to Questions and solving challenges that we're unsolvable by other companies. I tried seven different hardware companies before I got to them and I'm so grateful that someone recommended them. read more

Whatever possible nut, bolt, roller, connector, gizmo, coffee pot, industrial tool, hardware or anything you can imagine this place has it. The catalog known as the industrial bible weighs more than a newborn and has thousands of pages of stuff. Customer service is great, returns are easy and I've never had an issue with quality or service. read more

Industrial Supplies Galore... I'm a bit too girly to really be in awe of it all but I understand it all. Side note: no cash accepted here read more

Need any hard to find hardware or industrial stuff? McMaster-Carr has you covered! This place is the epitome of both efficient order filling, and amazing customer service. All of the employees are super happy to have their job and try their best to be good at it. This is something you can't hide...totally unfakeable! Literally 99.99% of items are in stock and ready to be picked up within a couple hours. How's that for A-M-A-Z-I-N-G-!-?-!-? Pricing is always fair, and is sometimes the best out there on many items. The location is a little odd since it's not really close to any freeways, but I can live with it. If you really need something in a pinch they have same day courier service as well for a reasonable extra fee. Can't beat that!! * * * * * * * * * * I'll even ignore the one time I dealt with a complete and absolute jackass counter guy and fake Saturday manager. The idiot wouldn't check on my order that was obviously lost and not being processed. This somehow became my fault (even though I ordered online). Then he powertripped and made me step aside for over half an hour and helped other customers until he felt like he should take the time to find out where my order was. When I asked to speak to a supervisor, a fake one came out and blew me off because he didn't want to hear me. @#%@%!!! read more

I adore McMaster-Carr. This place carries everything you can imagine. Screws, bolts, industrial cleaning supplies, bottles for all purposes, adhesive for all purposes, o rings, washers in all sizes etc. Even if you need something that you can't find, just call the 1800 number. A friendly member of the customer service staff will assist you. But it's not a store like Lowe's or Home Depot. McMaster-Carr prides itself as an online hardware vendor. They have locations all over the US. And they accept will-calls at this location, even on Saturday. The will call counter is extremely busy on weekdays, so try to avoid that. For will-calls, order the parts 1 hour in advance. Show up at the will call counter an hour later and your package will be ready to be picked up. No fuss on returns either. Even if you lose your receipts. If you like to DIY around the house, check out this place: www.mcmaster.com read more

There's something about seeing a box at your door (even if it's for work). :: If you need an allen head socket with a ball end---they'll have it (at lengths of 1.5", 4" & 6.25"). :: If you need (100) 1/4-20 x 2" Holo-Krome socket head cap screws---not a problem. :: If you need a 12" x 12" sheet of 0.010" thick teflon---the roll will be at the ready. :: If you need a 6' tall multi-shelf rack---they'll have 4 options for you. They'll have all of this and tons more....and it'll be delivered to you virtually the next day. Yeah, for work, I never know when I'll be in a bind and in need of something pronto, but I do know that McMaster is my go-to business for supplies. Their website is efficient and super-user-friendly. I can find what I need in seconds, and have my order done in no time. Customer service is great, and if you have to return anything it isn't a problem. McMaster-Carr is an essential for any business. read more

This is my "Go-To" hardware for work. They have saved my day on many occasions. I use them almost daily and with few exceptions I get my stuff the SAME DAY or the next day. And if by chance they don't have it in stock (very very rare) I get an email or a call with options like alternatives or ETA of avalibility. They dont sell junk like Harbor Freight or take days like Grainger or MSC to deliver. They got everything you can think of A to Z. Allen Wrenches to Zerk Fittings. They are also great with non-catalog items, just give them a call and ask. 5 solid stars! read more

O McMaster Carr, your awesome delivery times 2x a day save my a$$ when the going gets rough. Your large selection, ingenious web page, and in-stock parts are heavenly.. let me count the ways that I love thee. 1 star 2 stars, 3 stars, 4 stars, 5 stars! read more