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    McMaster-Carr

    4.3 (107 reviews)
    ModerateHardware Stores
    Closed 7:00 am - 3:30 pm
    Updated 1 month ago

    McMaster-Carr Photos

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    Missing returned item.

    This review is for the middle aged brown hair lady who is like talking to a brick wall. If she doesn't like that you want to say anything more than hello, she knows what not to do, so you won't get your return. Just be careful not to deal with her and to ask for someone else; and worst case, document with video your returns. She may refuse your packing slip, so the hard workers in the back don't get you the return. I'll update this review when I go back to get her name. Customer service over the phone is great, and I do appreciate their patience and attitudes. I'm sure there's plenty of other nice representatives at this location, I've just been unfortunate to have to deal with this lady multiple occasions.

    View from Waiting area
    Gizelle M.

    I walked in and gulped. I did not do my research, also known as, read any reviews.This was not a brick and mortar store. I should've done my shopping online when I had the chance. The problem was I did not know what my part was called. I brought it in to multiple hardware stores and none seemed to have it. This 'knob-screw-thingy-majig' was annoying me, but it was something I needed to put my project together. I came here on the recommendation of Roy B. I walked up to the cashier, Rosa, thinking she could just find it for me in their massive warehouse. She directed me to the area of placing orders with a massive book full of possibly Greek and Aramaic numbers. I told her I honestly did not know what i was looking for. She then even proceeded to tell me that their competition Grainger accepts tools all the time (or girls like me) and I could just go there and "dump my items on the counter". The look on my face must've been sheer distraught. It was pouring rain outside, and it was close to 4 PM. I would not have any luck at all today. Rosa changed her mind before my thoughts turned into anger and frustration. She then accompanied me to read their massive buyer's bible, and checked my item's screw measurements. She could not find the item herself, so she called upon the manager, Tammy, who then took her time in looking up something that would fit the bill. They did not have my exact knob-screw-thing-majig, but she found me something that would fit my needs. Tammy proceeded to give me the item number, so I could then call and order myself. I felt like a real grown-up, or err.. like a real man. Twenty minutes later, my name was called, and Rosa checked the items in the package. I also learned of their great return policy. I almost gave this store a one star. I'm glad for employees like Tammy and Rosa to help a girl out!

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    2 months ago

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    6 months ago

    Great service , always have what I need. Great selection and variety and good value. Definitely the customer service is the stand out.

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    9 months ago

    If you know exactly what you want then this is the place for you. Any questions or concerns then you're better off at a store front. .

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    1 year ago

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    8 months ago

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    8 months ago

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    9 months ago

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    1 year ago

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    2 years ago

    The best selection of parts and the best organized website! I look here for everything I need.

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    Amazing customer service. They're very knowledgeable and usually have what I need ready for willcall, which is a major bonus.

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    2 years ago

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    6 years ago

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    7 years ago

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    3 years ago

    The best source for hard to find hardware and great customer service and support! I highly recommend!

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    3 years ago

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    11 years ago

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    12 years ago

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    15 years ago

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    7 years ago

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    2 years ago

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    4 years ago

    They are awesome always have what I need in stock and extremely fast shipping usually same day shipping

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    10 years ago

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    6 years ago

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    6 years ago

    Superior Customer Service! Ordered some first aid supplies and received it the next day. Thank you so much!

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    9 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    19 years ago

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    14 years ago

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    6 years ago

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    14 years ago

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    15 years ago

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    7 years ago

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    16 years ago

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    Page 1 of 3

    Ask the Community - McMaster-Carr

    Review Highlights - McMaster-Carr

    All companies should require that their customer service trainees spend time at McMaster-Carr as interns.

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    Lb Johnson Hardware

    3.8(24 reviews)
    0.4 mi
    $$

    Went to go pick up A tool for a job luckily they had one…read moreleft saved the day..floor guy lead me right to it..Great Customer Service

    Yep, read all the negative reviews before I posted mine and there spot on. Went there twice on 2…read moredifferent days and first time whoever works in the morning was just rude. No emotion didn't say hello. Barely want to even help me but whatever I ordered apart online so I was just picking it up. Went back the next day, online it says the close at 6:30 I got there at 6:03. As soon as I walk in a man and a lady are just standing there talking and laughing and they instantly look at me and say "oh we're closed" even though the door is wide open and then they're just sitting there kicking the shit. I just stand there with a blank face cuz I'm like...really.. it's damn near 30min till close time and yall are literally doing nothing. Lady says.. "well do you know what you need?" Cuz she knew I was like wtf.. so that was her attempt to help me, but I was returning something.. I knew it was gana be an issue so I just turn around and walked out.. they literally walked right behind me and closed the door n locked it. Stood there n watch me go to my car. You think they would help me when there's still 30 minutes to the store closes and there's nobody in there. It's not like they're busy. I'm the only customer in there. Pathetic il never step foot in there again.

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    Mission Hardware

    Mission Hardware

    4.2(206 reviews)
    9.1 mi
    $$

    Everything you need! This store feels like a mom and pop store in a small town. Service is…read moreexcellent, and the selection is better than what you might find in larger Ace stores. Plus they sell pies! I went to this store spcifically because they have a selection of wall-mount kitchen faucets, which are hard to find. Even though it's a little farther than my closest Ace store, I choose to drive to this one.

    I visited this location 11/05/25 at 12:40 p.m for a brown patio chair and was met by an associate…read morewho immediately told me there was none. Then when I questioned further, she told me that she only had white, while still standing in the same place not even checking the back house inventory. I even showed her a picture and she repeated "only in white". I asked her if I could order it online and she told me to go on the app. To no know is one thing, but to be lazy and not even check for items is another. While I was getting ready to leave with no help a wonderful associate by the name of Destiny asked to see my picture. After I showed her she immediately went to go check the back and guess what she found? The brown patio chair I was looking for. She rang me with a smile on her face and asked if I needed anything else while the first associate ignored our whole interaction. The difference between the first associate and Destiny is what keeps businesses afloat or lets them sink with terrible customer service. Destiny made my experience a breeze, while the other ladies laziness and rude attitude almost made me not want to come back.

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    Outside

    McMaster-Carr - hardware - Updated May 2026

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