Yep, read all the negative reviews before I posted mine and there spot on. Went there twice on 2…read moredifferent days and first time whoever works in the morning was just rude. No emotion didn't say hello. Barely want to even help me but whatever I ordered apart online so I was just picking it up. Went back the next day, online it says the close at 6:30 I got there at 6:03. As soon as I walk in a man and a lady are just standing there talking and laughing and they instantly look at me and say "oh we're closed" even though the door is wide open and then they're just sitting there kicking the shit. I just stand there with a blank face cuz I'm like...really.. it's damn near 30min till close time and yall are literally doing nothing. Lady says.. "well do you know what you need?" Cuz she knew I was like wtf.. so that was her attempt to help me, but I was returning something.. I knew it was gana be an issue so I just turn around and walked out.. they literally walked right behind me and closed the door n locked it. Stood there n watch me go to my car. You think they would help me when there's still 30 minutes to the store closes and there's nobody in there. It's not like they're busy. I'm the only customer in there. Pathetic il never step foot in there again.

Bought a tool bag here yesterday younger guy help me out nice guy. . I went to return the item…read moretoday and an older gentleman told me there was no returns on "TOOLS" Never was that mentioned to me , and secondly a tool bag isn't a "TOOL". lastly some middle aged lady gave me attitude swearing she sold me the bag not sure if she was racial profiling or what but the employee that sold me the item was a guy. I'll be sure to take my companies business elsewhere

Been coming here all my life, whether it's for my garden or picking up plumbing supplies for my…read morefish tanks. MW never fails to impress me! The workers here are always approachable, friendly, and genuinely helpful. They'll give you good advice, offer their honest opinions, and even help you figure out ways to save money depending on the project you're tackling. Always a great experience and definitely one of those places I can rely on!

Ever since moving to San Gabriel over 30 years ago, this has been my hardware store for home…read moremaintenance. They always have what I need and now it's plumbing. The shower is leaking and the lawn needs watering, so I jumped into the car to get what I need. Although this is an Ace store, coupons are site specific and are not shared among the hardware stores. Oh well, I'll need to be more careful reading that fine print, but got what I needed and not wasting time looking for the right hardware. Although not the cheapest, it is the most convenient to my home, so I'll be shopping here for a little longer...

Sometimes it's nice to skip the big box stores and support a true neighborhood hardware store…read more I stopped in to grab a few items and, as always, found myself spending extra time checking out their incredible BBQ selection. If you're into grilling or smoking, this place is a hidden gem. They have an impressive assortment of BBQ rubs, sauces, accessories, and a great selection of Traeger pellets. It's easy to get lost browsing all the options. Of course, it's still a fully stocked hardware store, so you'll find everything you'd expect for your home improvement and repair projects too. What really keeps me coming back is the atmosphere. It reminds me of the neighborhood hardware stores I grew up with. The staff genuinely welcomes you when you walk in, they're knowledgeable, happy to answer questions, and offer advice you can actually trust. On top of that, their prices are very competitive. Shopping here just feels more personal, and it feels good supporting a local business that truly values its customers. Great people, great prices, and great vibes. Highly recommended!

Bought a weber 22" original black grill for father's day only to find out I was charged extra $140…read more I visited my father this week and found out its not even the correct model. I called the store and they mentioned they'll "relay" the message to their district manager. Store refused to provide an email so I can attach the pictures so here's the receipt and pictures. I'll update the review after I received what I paid for or store credit. I'm not asking for a refund.

Beware of the store Manager here is why ! I visited…read moreMerritt's Ace Hardware on Hacienda Blvd with my e-bike because there is no secure bicycle parking outside. Before bringing it in, I asked the cashier if it was okay since I was only going to be inside for a few minutes to purchase a few items. The cashier said it was fine. A few minutes later, the store manager, who I believe is named Evan, came through the store yelling, "Whose e-bike is that?" in front of other customers. Instead of speaking to me professionally, she immediately became confrontational. I calmly explained that I only needed a few minutes to finish my purchase, but she responded by insulting me and using profanity. I'm an adult, a paying customer, and a regular shopper at this location. There was no reason for the situation to be handled with shouting and disrespect. If there was a store policy, it could have been explained politely instead of creating a scene. I reported the incident to corporate, but because this location is independently franchised, they were unable to resolve the issue. Based on my experience, I cannot recommend this store while this manager is in charge. Customers deserve professionalism and respect, not public embarrassment over a situation that could have been handled with a simple conversation. Ty

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

Great service! Came here to get my keys copied and service was super quick. Key copy is also…read morereasonably priced. 10/10 recommend!

Great selection. Great location so you don't have to go all the way to Home Depot or Lowes. Had…read moreexactly what I needed and at a fair price. Customer service was great too.

Have visited this hardware store many times when we're in Seal Beach. Super nice people, great…read morestore to walk around & shop in. This last visit I needed some help finding a product that would help me with a project I was working on in my RV trailer. The gentleman in the store led me right to the exact and perfect product I needed. When I got back and used the product, it was perfect and did exactly what I needed it to do and what exactly what he said it would do. This is the best hardware store ever! Love these guys!

I had a possessed bolt that broke off and wouldn't come out of a handlebar stem. I think the…read moregentleman's name is J R who helped me, the one who is working the back counter by the wood. He went above and beyond to get this thing out, with drill bits and wd40 he went to town even breaking one of the drill bits.. sorry! No way I was getting that out in my garage myself so hats off to you sir. Lastly he helped me in locating the longer replacement bolts I needed. My daughter's Razor SX500 is now rideable once again!