I don't do Yelp reviews unless someone earns 5 stars. Got another goodie today! McLay Services!!! This is my third time hiring them. They did my Carrier AC years back, and something else that slips my sextagenarian mind. Anyways, upon reflecting on today's work by the awesome "Good Sir Paul" here's what came to mind: Timely -- Check Speedy -- Check Clean -- Check Knowledgeable -- Check Professional -- Check Safe -- Check Reassuring -- Check No Pressure Sales -- Check Worth the Price -- Check, Check, Check! THANKS, PAUL! YOU'RE THE *SECOND* BEST (AFTER ARCHIE, OF COURSE...)! read more

Bryan was a great technician and allowed my 2 and 4 year old to watch and ask questions. He was super sweet answering all of them and explaining in detail what he was doing. Very professional, fast, and clean service. Highly recommend! read more

On June 30, a McClay technician quoted me $1,200 for a clean out. I asked what it would cost to do the clean out plus install a water softening system (if I purchased one from Home Depot), and he quoted $2,400 for both. After scoping my line, he said the clean out wasn't necessary and could install the water system for $1,200-$1,400. That honesty made me want to work with McClay, so I purchased the system and sent the details to both the technician and his supervisor. When the technician returned to plan the job, he spent about an hour walking me through the tie-in points and confirmed the original price range. He said he would write up the quote. That's when things changed. After calling his supervisor, the same job was now quoted at $4,500. I contacted the office three times before the supervisor, Chad, called back about a week and a half later. He explained that it was a two-man job at $175/hour and that materials plus markup were around $1,000. My own research shows the main materials cost closer to $230. He also compared it to a $5,000 job they did for another customer that required breaking concrete, digging trenches, and other extensive work -- none of which applies to my home. My house has a crawl space, the underside is spacious, and I was hiring my own electrician for the electrical portion. After two more weeks of trying, I reached the owner, Archie. He stood by his team's pricing. While I respect a company's right to set its rates, the difference between the initial and final quotes in my case was significant, and it came only after we had agreed to proceed. While McClay may deliver quality work, my advice is to get multiple quotes and confirm the final price before committing. read more

I called to request a plumber to check a leak in our kitchen ceiling. They scheduled Bryan to come the next morning. He was extremely professional, knowledgeable & quick to evaluate & fix the problem. He listened to my dad's explanation & confirmed what the issue was. He communicated his plan of action then executed immediately. My dad was pleased with his work, his friendly kind demeanor & knowledge. We would highly recommend Bryan & McLay Services for their reliability, quality & overall good communication from the initial phone call through entire process ​ read more

I paid close to $200.00 for a plumber to come out as it looked as if my new washer was leaking. I had moisture on the floor in front of of my dryer. 1st visit, from plummer, couldn't find anything wrong. Turned on my washer and then dryer after he left and again moisture. Called for him to return. He then discovered the dryer vent was off. He taped the vent together and apparently to the wall. About a week later I washed again and had the same problem. My son came over and found that the moisture and the dryer heat had released the silver tape and the plastic hose was again laying on the floor. Poor job from this Plummer. My son is not a Plummer, but he has done a wonderful job of fixing this for me and it didn't cost a thing. read more

Tech Aaron did a great job fixing my HVAC heating issue. He was on time, polite and quickly pin pointed the issue, and also did regular maintenance checks as well. read more

On 12 -3 I called McLay Plumbing hoping to schedule a next day toilet installation. Nellie answered the call , was very pleasant and was able to fit me in for the following day. :-) Technician Bryan arrived, determined the problem and took care of the installation. He was very professional, had all needed supplies in his truck and was very careful with my newly installed floors and painted walls. Thank You, Bryan !! I have used McLay's previously and have always been pleased with their services. read more

Hello! I wanted to give Mclay Services a shout out to tech Bryan for a great and informative service visit. I always have great response time and knowledgeable techs to resolve my plumbing issues. Thanks again! read more

Had to have a new pressure valve and faucet. I got a quote and they came out the next day. I waited a month to post this review to make sure everything worked well ( with water you never know). The technician did a very good job and I am quite satisfied. read more

We have utilized McLay's services for many years and they are always wonderful to work with. The owner and technicians provide great service and the crew in the office are a wonderful to work with on scheduling and billing. Prices are always fair and the team members are timely to the the job. They have always completed been able to service our needs whether with HVAC and/or plumbing. read more

Be aware they charge $175 just to come to your home to diagnose your problem, when other companies charge $65-$85, but if they feel like it McLay will waive or apply that to the cost of their overpriced service. I had a loud furnace that stopped working just as we were getting into the cold season. Our draft inducer was making a loud noise so I called McLay and they came and told me I need a new draft inducer and charged me $175, their service fee which no one from McLay inform me about. The service guy didn't know how much a new one would cost or how much it would cost to install a new one. That just did not sit right with me. After a few weeks of back and forth calls, McLay got back to me with a quote of $850+ but after a few calls they agreed to waive the $175, bringing down the total to approx $675. I asked for a breakdown for the cost of the part and labor but that caused more back and forth. McLay gave me a handful of excuses why they don't provide invoices or breakdowns of what they charge and why they charge more... Fed up with McLay's nonsense and bc I didn't want my two toddlers to suffer the cold any longer especially during the holidays, I ordered the part myself for $200 with free shipping (McLay told me their guy had to go pick up the part. One of their reasons to inflate their costs). I then YouTubed how to do it myself. I unscrewed a few screws and hooked it together myself bc it required very little skill since the replacement part was basically plug and play, which took maybe 10 minutes. My furnace works wonderfully again for $200. Two stars because McLay gave me back $100 that I asked for. I should have asked for the full $175 but I'm not a crook. So basically I paid $75 for their service guy to come to my house to tell me what I already knew. If I didn't feel like I was getting sandbagged by McLay, I probably would have paid $675. Good luck everyone. read more

Rick from McLay plumbing came out for a service call. He fixed my toilet, added a hose bib and replaced a broken valve in our backyard. He was professional, put covers over his shoes when he walked in the house. Made sure his work was up to our satisfaction. Excellent service read more

McLay Services is a gift from heaven! Super nice and informative administrative staff and incredibly effective service staff. We have used their plumbing and AC services for 10+ years and wouldn't use anyone else! Mark Panatier read more

My 1st time with McLay and everything represented on their website was true! My tech James was professional, timely, customer oriented, knowledgeable, considerate and efficient. I couldn't ask for more! read more

Our family has been using McLay Services for almost ten years and they have always been wonderful! The McLay Services family invests in staff who genuinely care about their craft. When our water heater had issues back in winter 2014 we tried a few different companies. Some of them tried to scare us into buying a new unit. When we called McLay, the receptionist Nellie was very accommodating and managed to squeeze us in the next day. Chad the senior technician was affable and professional. He quickly identified the problem just needed thorough draining and cleaning. He also gave us instructions on how to maintain our heater optimally. All we paid was labor instead of thousands for a replacement to a perfectly good unit. That same heater is still working to this day. Since then Chad has fixed faulty valves in our drainage pipes, leaks from our laundry room, replaced our sink and faucet pipes, and many issues throughout the years. Every time he arrives punctually, always maintaining his affable and professional nature, explains what each work involves with transparency and clarity, and shared helpful advice on maintaining optimal conditions before leaving. Yesterday we just had our HVAC unit fixed through McLay as well. Their HVAC technician Josh is a very knowledgeable young gentleman. He quickly narrowed down the problem down to wiring issues in the thermostat, which resulted in a blown fuse in our HVAC circuit board. A new thermostat and a replacement fuse later, our AC was humming that sweet cool air again. Throughout the fix Josh has been very patient and diligent, explaining what each component does with clarity and giving tips on proper maintenance. Every service we've had from McLay for the past years reaffirms their reliability. We'll be relying on them for more decades to come. read more

My wife and I are State Farm Agents in Baldwin Park, CA. Our office AC went out so we called a customer that had retired from AC Service. He recommended McClay for our AC problem. The service person for the initial appointment was not able to solve our problem so he called the owner Archie. Archie came out within a couple of hours and went to work diagnosing our problem. After doing a lot of work Archie determined that the problem was not the AC Unit but a fuse may have been failing in our main electrical panel. Archie called an electrician, they both returned the next morning and got our AC up and running. I am grateful for Archie. He was honest and more than fair considering the problem was not AC after all. He is our AC Guy from here on. If any other State Farm Agents need AC service please call if you want more info. Patricia Arrocha State Farm Insurance. Thank you Archie! read more

Cesar & Rick Found the gas leak and rerouted, repaired it, according to code a professional job. Their work was clean and replaced all they had to move. read more

A quick shoutout to the one and only Aaron from McLay's! Expedient, quality & fair work. Very pleasant, professional, communicative and honest dealings. Highly recommend. Thanks again Aaron for getting the heat back on!! Oh and the cost was a fraction of the initial quote from a separate company. All around win read more

Caesar came out and snaked our laundry drain. He didn't get it with the first tool so went back and got a different one. After about 10 minutes he was able to clear the blockage and our drains are draining. Caesar even cleaned up after himself before he left and made sure there was no black sewage residue. Unlike other companies we've hired. Thank you Caesar and McLay Services. read more

I am taking this time to let everyone know about a great air, heat and plumbing company in La Verne. McClay air, heat and plumbing is a family business that is a shining star as a business. We used Archie and his crew to install a complete air and heat system a few years back and just recently to repair a sewer issue. On both of these occasions they were exceptional.Chad and Mike along with the team were great. If you want a honest, caring, and professional group of of people to take care of your needs you won't regret it. Give them a call. Joe & Doreen Smith. read more

The reviews don't lie, I got a recommendation when I ordered my home water filters and it was a smooth and pleasant experience. Chad was super helpful and knowledgeable about the set up and informing me about the process. Fast response times and glad it all worked out. read more

McLay Services - Aquasana water filter with the McLay decal lol. - Heating & Air Conditioning/HVAC Near Me - Covina, California

My heater went out and McClay and theirs techs saved the day. Its been cold and they got me back going to a warm house in no time. Price was reasonable and service was prompt read more

Great follow-up. Great service. Great attention to detail. Good people. Great company to put in your Rolodex for speedy resolution of your air conditioning needs. Experienced well trained technicians. read more

Happy with their services: quick, professional, courteous interactions with receptionist and tech. Went in blindly with both heater and a/c not working at my new place. Tech got heater fixed, and tried for a while on a/c, but it was just dead. The heater now working buys me some more time to save up and think over my options. I was quoted cost of entire new system, which I figure is inevitable, but for now I got exactly what I needed, in getting as much out of the current systems. read more

We had McLay Services come to look at and work on a project that seemed to leave anybody that looked at it speechless. We had a root crushing the sewer line from the house to the city line. It wasn't a regular root intrusion issue, but the root was running alongside the sewer line. It was raining cats and dogs the day that I called, but they still came out to look at the situation that was in our backyard. Chad gave me a quote that was significantly less than the plumbing contractor that came days before. They were also upfront about their schedule and that it would be about a week before they could put me on the schedule. After the initial visit, i was able to schedule everything and complete the appropriate paperwork with their front office. On repair day, their techs came on time, were very professional, and began their work. Chad originally thought it might be a two day job, but they were able to complete the job in one day. They had to clear some misc lines to get to the problem, but they replaced what they cleared. I didn't originally call McLay. The issue sprung up and I tried to contact a few plumbers via Yelp. A well-reviewed plumbing company responded to my initial asks for quotes from yelp and came out. As this first company began to assess the issue, they quoted me an amount that just seemed an exorbitant amount. At that point is when I decided to get a 2nd opinion and that's where McLay came in. I am so very thankful for Chad and his team that came to repair my issue! read more

Chad was great! No BS sales pitch with him. Gives you a good price for the work to be done if you give him the proper information needed. So glad he was able to come on a Sat. He wasn't sure if he would make it, because he was trying to fit me in the schedule but he did and I couldn't be happier. read more

The McLay technician Joshua serviced my AC today and was able to diagnose the problem and quickly fix it. A faulty capacitor on the 17 year old condenser needed to be replaced. I ask a lot of questions and Joshua patiently answered them all. My AC was restored without costing a fortune and I can now face the coming days with cool air. Thanks for the positive experience. read more

I have been using MCLay Services for decades. They always get the job done right, and prices are reasonable.

I'm very disappointed in the lack of service. They did work for me last year and the exact problem is back. I called them and they told me that someone would come the next day. No one showed up. I never got a call or anything. I called back and Nellie was very rude and dismissive and told me Chad would call me. It's been over a week and I haven't received a call. The saddest part of this ordeal is that we have over a 30 year history. They repiped my home and installed new vents. And now, not even the courtesy of a return phone call. Very bad service!! I will never use them again and I will never recommend them!!! read more

I scheduled a McLay Services technician visit for my very expensive Carrier Infinity system. My unit was throwing error codes, one of which was "Clean or replace your air filter" which I had done a few months earlier and the code would not clear. So, naturally I reached out to Carrier and they referred me to a few local Authorized Carrier experts. McLay was on the list. After spending time checking my system and my thermostat, the technician told me, "the next time you replace your filter replace it with a less efficient filter and replace it more frequently". He also recommended I replace my thermostat. Today McLay replaced my stat and everything seems to be running much better The tech was helpful and polite and walked me through the setup of my new, smart thermostat. As it turns out, most of the problems I was having were a result of a faulty old, not so smart thermostat. Thank you for your help. read more

McLay Services - Our new thermostat. - Heating & Air Conditioning/HVAC Near Me - Covina, California

Thank you to McLay Services for coming out and finding my problem. You arrived on time and were very professional. Nellie was very professional and respectful. Chad is the best!! read more

Had a small plumbing problem at my home. Mclay services was friendly, professional, efficient, accurate, quick response. It was great to do business with a quality company like Mclay. read more

A little backstory - a week ago, another HVAC company had come out as the AC would not turn on, and after many long hours, the tech got it working. However, after he left the airflow was minimal and the thermostat wouldn't go below 77. Josh from McLay came out today and was amazing. Not only was he patient, kind and professional and answered all 500 of my questions, he also got my AC working properly, as well as setting up follow up to check for leaks. I am so pleased with the service that I plan to use their services again for some plumbing issues. read more

Prompt and thorough. I'm so happy that they did my tankless water heater. Great service and easy to work with.

I have used McLays Services on a number of occasions and have found them to be the best plumbing company around. They have replaced my water softener, installed a tank less water heater, repaired a broken drain line under my living rooms concrete slab and on a few occasions cleared pipes that were slow. Each time I called them they were professional and responsive. Arrival times were prompt and accurate. The quotes were competitive and inclusive of all itemized repairs. The company operates clean vehicles and use updated equipment, the techs are well trained and I can tell that McLays only hires the best and most knowledgeable people that they employ. Chad has been amazing with his knowledge and attention to detail. Truly a top notch organization that will not disappoint if you decide to utilize their services! read more

They are very easy to work with and stand behind their work. Always get good service. Not overly expensive. Professional.

I rarely bother giving reviews anymore unless a company goes above and beyond. McLay has done that for me not once -- but TWICE. First time around, it was my pleasure to meet Archie, Mike and a lot of the gang. Archie tasked Mike with constructing everything up to city code -- which Mike, of course, nailed" ('scuse the pun). This time around was a much smaller job which Mike again pulled off with aplomb. Well done again, McKay & Crew! read more

Great service. These guys came out and did a great job on a plugged shower, that another well known plumbing company could not seem to resolve . The service tech was really professional and courteous. Thanks again read more

They are very nice and helpful. Always get good service. Not overly expensive. Professional.

We had McLay services come to our home and complete a routine service on our Carrier heating system and replace the sink pop ups on three bathroom sinks. The service tech, Mike was on time and very friendly. He was extremely careful and respectful while in out home. That was very important to us. He had his shoe covers and mask on while performing service. Overall, Mike did a great job and we'd be happy to have him back. We are thankful to have found a company that delivers what it promises and for a fair price. That's rare these days. If you are in need of service on your heating and/or cooling system or need plumbing of any kind completed, you should give McLay Services a call. You'll be glad you did. read more