I called Marvel Air at 4:00 on Friday afternoon of Memorial Day weekend. They sent someone out, determined the problem - a broken circuit breaker, delivered the part and had our A/C up and running well before 6:00 PM!! The technician was professional, courteous and responsive! I highly recommend this company! read more

Quick, responsive, and honest. Had us back up and running in no time. Definitely recommend!

After a decade of working together, Marvel's AC continues to be my go-to. They are reliable, accountable, and have shown complete integrity across all my properties. read more

Top service available anywhere！Great products at reasonable price, almost all my places exclusively use their service.

Gerry runs a nice operation. Reached out to him years back for an honest assessment of my air/heating system. He told me that despite my system being 40 years old it still was working well. Years later it was time to replace system, and Gerry and his team performed the install with product line of American Standard system. Both technicians Oscar and Oscar were professional from start to finish. As a small biz owner myself, I understand the complexities of running a service biz and appreciated the way Gerry took care of "Biz". 5 + Stars read more

I considered not writing a review, but felt with so many options out there for air conditioning and heating, it would be irresponsible not to. Marvel Air was hired to add an entire new system to our home, complete with new ducting. They gave us a competitive bid, and the work was done in a timely manner. The work crew was good. They were respectful and knowledgeable. The new system itself was louder than I anticipated and I called the company out several times to tweak it. They were responsive and helped me out. Then the condenser outside (American Standard) started making a horrible noise after a few days. I complained to Gerry, the owner, and he basically told me I was exaggerating and would never be happy. We decided to move the condenser to the other side of the house and paid for that, mainly because of how loud it was. After it was moved and turned back on, the loud noise started again and Gerry came out to investigate. He said something to the effect of, wow the fan is going backwards, that must have been loud. I felt like my previous complaint of the loud noise was dismissed but here he was validating that it was loud. No offer to discount the condenser move. They installed a new unit under warranty. While I was frustrated getting a quiet and working AC was taking longer than I wanted, I was happy to get a replacement. Fast forward 6 months later after I had a renovation done on my home, we turned the system back on and it did not cool the house. Called out Marvel again and Luis the technician came out to try to fix. He diagnosed a possible faulty valve and that was replaced by the end of the week. Still the system did not cool, and we were told by our contractor that there was most likely a leak. The contractor insisted they did not touch the system, however I knew with all the work we had done that the renovation company probably had something to do with the problem. Luis agreed there may be a leak inside the wall and said the company would be calling me to schedule a reroute of the Freon piping since my renovation had made locating any leak inside the walls impossible to access. I fully planned to pay for the rerouting. I understood that the renovation most likely messed the Freon piping up. Luis even called me on Saturday to check in and asked if the office had called me. I said no. Then this morning after I left a message asking when they could come out to repipe, I received a long, inaccurate, slandering email from the owner, Gerry. Honestly, I was not surprised. I had had good communication and rapport with the office (Shawna was great) and technicians and installation crew. But my communication with Gerry, while cordial, felt chauvinistic and condescending. I also read another review here about an inappropriate email. So this appears to be a pattern. The email was unprofessional, childish, and inaccurate. It chronicled every interaction I had with the company in a tone that indicated I was being unreasonable that my system was really loud or not working properly. It said I was "nasty" to the office staff which is laughable as I said thank you and I appreciate you several times on every single call. Again, as this is the second review about a disrespectful email from the owner, I suggest you choose a different company for your AC/Heating needs. I would like to add that I have had a lot of work done on several properties, and have dealt with many companies. I have had no issues with any of them and have given them five star reviews. Oh, and btw Gerry will work hard to get this review removed, as he told me during a story about another customer. You've been warned. read more

A very professional company, I had my whole HVAC system replaced by them one year ago and I just called for my check up before the one year is due. They did an excellent job on the install on the follow ups on my yearly check up. This is a great company. I wish everybody was like this. Luis was very professional as well and Shawna is helpful to on the phone and the owner. Gerry is very nice guy. read more

When my gas utility bill for January 2023 came to $560, I decided that we needed to change our natural gas powered furnace for something more economical and environmentally friendly. My wife and I interviewed six heating and air conditioning companies, Marvel had an approach and that we liked, and was able to clearly explain the process of change over to a heat pump system clearly. Their price for a high quality American Standard system was among the lower cost estimates we received. They acquired the equipment promptly and completed the installation in two+ days with workers who were clean, courteous and efficient. Three months later our gas bills (for water heating) have all been under $50. One was under $15. Our electrical bills have not gone up, thanks to the solar panels we installed several years ago. read more

Marvel AC are totally professional , reliable and extremely competent. I recommend the whole heartedly. William R. Crouch AIA Architect read more

Guy came out to look at full replacement of entire system. Company went unresponsive on us after I attempted a few follow ups. Waste of time. read more

Awesome people, family owned. Very knowledgeable. Definitely recommend for all your a/c and heating needs!

I didn't get to use Marvel but what I will say is they responded to me quickly and also gave a recommendation for another AC company. They weren't able to schedule the work for my special time request. I will definitely be calling them first in the future for any AC/Heating needs. Thanks Marvel! Great customer service! read more

I can't say enough good things about Marvel. They installed my ac unit 9 years ago and have maintained it since then. I even recommended my brother and they installed his unit. As for today, I called them in the morning and they were able to squeeze me in. My unit was not blowing cold. Luis came by with his mask on and started to troubleshoot. He found the compressor working but not the fan. Within minutes he saw that the capacitor was blown and replaced it. My ac is now working. He checked everything including the supply and return with a thermometer (which is important). Very friendly and professional. Thank you to Luis and Marvel for taking care of my family all these years. read more

They are great! They assessed my problem and made suggestions that worked. The price was more than reasonable and my system hasn't worked better. Do you how rare it is for a contractor to show up on time and meet expectations? They did it all! Thank you Gerry and crew! read more

Our a/c went out during this terrible heatwave. The temp in the house was 92 for several days. We are caring for my 94 year old mother and really needed help. We called Marvel Air and was treated wonderfully from the first phone call on. Not only did the owner Gerry show up the very next day, he was able to help us and get the air running again. We will definitely use this company in the future and recommend it highly. Thank you Gerry, Mel and Marvel Air, you saved us! read more

Absolutely amazing ! Would recommend to anybody in need of Air Conditioning repairs or work. Gerry is a very talented, professional an dedicated person. He deserve 10 stars read more

Excellent customer service and repairs. This company is licensed and insured which is a must for me. They are exceptional at communication and making sure estimates are accurate. Work was performed timely and high quality. My family has used their services for several years and they are always fantastic. They are also very kind and thoughtful. Just want to say - it's such a relief and a pleasure to have a positive experience with a company. read more

Jerry and his team were very easy to work with. They were very accommodating with my needs. Luckily my old system was still working and they left it up and running until they had the new system ready to go. The installers were very courteous and very neat. Everything was completed in a timely manner. Jerry himself came out to instruct me on the new thermostat and paired it up with my phone and iPad. This Grammy is going hi-tech! read more

Once upon a time in the beautiful city of Pomona, there lived a family that refused to use their HVAC unit for over forty years. The daunting routine was the same even when the son finally had the home to himself: 1. First, open all 18 windows at night to cool the house down 2. Also, plug in 8 window fans to hasten the cooling process 3. In addition, wake up before sunset, remove the window fans and close all 18 windows 4. Finally, close 11 doors to trap the coolness inside With great discipline and determination, the son who finally had the house to himself for 18 years, decided to save his money and invest in a new HVAC system. As he began to begin the process, he sought Wisdom from His Lord and Savior to lead him in the right direction because he was tired of suffering.....So began the journey to locate a reputable company that would meet his needs It started and ended after calling Marvel Air Conditioning & Heating. Ms. Shawna, and yes Ms. Shawna you are Truly Amazing. Ms. Shawna's personality was welcoming, nurturing, knowledgeable and really comfortable to talk to because she knew that I was not familiar with this process and like a little boy learning to swim for the first time, she took me by the hand and reassured me as she walked me through the process. She wanted me to put my trust in her and I did and will be forever grateful... Gerry is by far the coolest cat I've every met because upon his arrival, I knew he was about building a lasting relationship because we talked about careers, tailgates, society and host of other things while conducting business and that's why he's a cool cat. He listened and gave advice that saved me. He was building a relationship and not trying to take advantage of me and I will never forget and I Thank You, Mr. Gerry. And the icing on the cake was when I asked him about a rival company, He had NOTHING negative to say about them and really gave them great RESPECT. At that moment, I had made up my mind, to partner with this amazing COMPANY....and he's a CHEVY guy so I gotta stay loyal... Technicians Mr. Oscar and Mr. Oscar are Oscar De La Hoya and Canelo Alvarez. Not knowing I was watching from my window, like boxers going through their prefight workouts before entering the ring you could see them hydrating, checking, rechecking of equipment and final discussions of responsibility because it was fight time and the ring walk was next. Oscar, was on point because he could see that I was tired (up all night) and said, Mr. Shiver all I need to know is where the units and the breaker box are at and you just find a place to rest because we got from here on out. This reassurance allowed me to let them do their job without any interruption from me, so I went to the garage and slept while they got into the ring and began to battle. I can tell you that Oscar and Oscar are perfectionist that value craftmanship because when I saw the revealing, I'm not going to lie to you, it bought tears to my eyes. Thank you Oscar and Oscar!! This is truly a Marvelous Company and I will forever be indebted to them. First cool summer in 40 years.... read more

Marvel made a repair call to replace fuse - 5 minutes to do. Paid $125 service call. Technician noted that fan unit was starting to fail because of noise it was making. Likely it was blower fan and motor out of balance or bad bearings. Technician failed to take down make, model or serial number. Three days later on Monday, noise was significantly worse. I called and they sent technician 2 days later to come AGAIN for model/serial/measurements. They failed to call back. I called again. They replied that repair was $732, then called again to amend that to $1200 for fan and motor. ALSO it would be 5 days until they could return to repair. Seem to be nice people --but too disorganized, excessive time to repair, and too expensive. I have 5 houses locally - so that business lost for them. read more

Gerry and his crew are amazing. Gerry came out gave me an estimate that was very reasonable. The installers were very courteous and kept everything clean and tidy. Everything ran on schedule. There were a couple of times I reached out to the office for questions and the receptionist Sheila was always so helpful, and if she didn't have an answer she would get back to me right away with one. I highly recommend Marvel Air. read more

Found this company through reviews and we were not disappointed with the outcome. The information provided to us was detailed and informative. When the services began, we were impressed with how the process began and ended. Oscar S, Oscar R and Luis were all great and did an excellent job. - Larry read more

Gerry and his team provided a great AC. After the initial issues with the AC, the unit has been running great. It also saved us a bit of money having a very efficient system during the month of Sept. I have been working with Jerry for over 8 years and I can't say anything but good things about him, his company, and his technicians. Best thing about Gerry is he will treat you like family. My son loved chatting with Gerry about his truck :) read more

Wish I knew about these guys earlier, I got their name on a recommendation. Their bid was actually lower than some of the "Big Names," but damn they did a fantastic job!!! I live in an older house that I had AC put into years ago. Over the years you can tell something was just not right. These guys came in and put in a new system. It has never worked so well. It took them 3 days to completely rip out the old system and install a new one, prompt, courteous and the crew was always working. 5 stars is not good enough for these guys. Give them a try and you surely won't be disappointed. read more

Great service, a real person answers the phone, listens carefully, and quickly address is the problem. Outstanding communication, reasonable price. I would recommend this company Homie. read more

From the first phone call to the install was a pleasure. Mel was my first contact with this company and she was marvelous! She is friendly, knowledgeable and business savvy. When Jerry' came out to look things over and give us an estimate, we were even more comfortable. The workers that came to install The Oscars) were helpful, and efficient. The system works beautifully. We couldn't be happier. This company is an A+ in our book and we would recommend them highly ‼ Thank you Mel, Shawna, Jerry and the Oscars for this whole experience. read more

Gerry, Mel and the whole crew rock. They replaced the HVAC system at my In Laws house. It was old and finally became to expensive to maintain. Gerry has the skill and integrity to know what is needed, no pressure/up sell attempt, and then they have the skill to promptly install the new system. Great job!!! I have used them for years on residential preventive maintenance and commercial, complete upgrades. Would not think of going anywhere else for HVAC service. read more

Placed an emergency request on Saturday morning 09/03/22 at 6:45 am and they just now got back to me 3 days later, 09/06/22 at 3:45 pm.... Must not want the work... read more

I highly recommend Marvel Air-conditioning, Inc. from initial encounter with Gerry, who was pleasant, respectful, professional & knowledgeable. After his assessment of my AC/Heating needs, he presented me with scenarios & pros/cons of each. As promised, a few days later, he emailed me 3 different option proposals for my review & consideration based on my needs/budget. His pricing I would say was very competitive, with all things considered (I had a total of 6 contractor proposals with each contractor provided 2 or 3 options; Gerry's is not the cheapest but definitely not the most expensive). After a decision was made, I called the office & a very enthusiastic Mel scheduled the install date on July 10-12, 2018 (3 days), not bad for removal of old & install of new AC outdoor condenser, new indoor furnace, new grills, new thermostat & new air ducts housewide. Installation day was when I met Luis & Enrique who eventually did the whole project. I must admit, I was impressed with how these guys were almost like Gerry, pleasant, respectful, professional & knowledgeable. They answered all my questions even in the middle of what they're doing. This conveys respect to their customers. And as the day goes along, Luis updated me of how things are going, without being asked. Same thing on the 2nd & 3rd/final day of the project. I believe budget is one of the biggest factors in deciding which contractor to go with, with such a big home investment purchase. But I would say TRUST is something that can't be bought, thus, my ultimate deciding factor in my selection of Marvel. Definitely Marvel earned my trust, from Gerry, Mel, Luis & Enrique, all of whom showed top-notch customer service. Don't decide somewhere without first checking Marvel out. I rate Marvel the maximum 5-STARS!!! Ritchie L./07-13-18 read more

Marvel folks are awesome! We scheduled an appointment to get AC and a new furnace replaced and Gerry from Marvel came out to inspect everything. Gerry explained to us everything that would be done. The walk-through was so thorough that he generated the quote right on the spot. No hidden fees. All options are there for us to see. The total price for new AC, furnace, replacing the old ducts and all grills was extremely competitive price and they give a 10 year warranty on parts and 5 or 10 year warranty on labor depending on the options selected. With the attention to detail, honesty, the competitive price and excellent warranty, we chose to go with Marvel over other 4 quotes. Also, there is no interest if pay in full within 12 months through Wells Fargo Bank. All the work was done in 3 days as promised. Extremely fast job and the workmanship were topnotch. We went up the attic to inspect their work and we found that it just was so neat, clean and flawless. Trane AC unit is so quiet, powerful with high energy efficiency. We have seen Carrier and Lennox brand at our friends' houses and they are just too loud. Overall, Marvel made our experience very easy and did an outstanding job at a terrific price. Highly recommended and would recommend to anyone. read more

Marvel folks are awesome! We scheduled an appointment to get AC and a new furnace replaced and Gerry from Marvel came out to inspect everything. Gerry explained to us everything that would be done. The walk-through was so thorough that he generated the quote right on the spot. No hidden fees. All options are there for us to see. The total price for new AC, furnace, replacing the old ducts and all grills was extremely competitive price and they give a 10 year warranty on parts and 5 or 10 year warranty on labor depending on the options selected. With the attention to detail, honesty, the competitive price and excellent warranty, we chose to go with Marvel over other 4 quotes. Also, there is no interest if pay in full within 12 months through Wells Fargo Bank. All the work was done in 3 days as promised. Extremely fast job and the workmanship were topnotch. We went up the attic to inspect their work and we found that it just was so neat, clean and flawless. Trane AC unit is so quiet, powerful with high energy efficiency. We have seen Carrier and Lennox brand at our friends' houses and they are just too loud. Overall, Marvel made our experience very easy and did an outstanding job at a terrific price. Highly recommended and would recommend to anyone. read more

This is the third time I have called Marvel air conditioning, I was blessed to have Gerry come to our rescue again. I watched him perform his checks on the problem I was having and he told me that he likes when a customer watches him, he said that way they can see exactly what work is being done. He is always prompt and very kind each time he has blessed us with fixing our problem. He was extremely inexpensive for all the time he took to find and fix the problem, This is the type of person he is, as he was leaving my 85 yr old female neighbor asked him to look at an electrical problem she was having. He said sure why not I'm here, He fixed her problem in no time, What a blessing Gerry and Marvel air is to the community of La Verne. read more

Gerry, Mel, Gwen and installation team, Thanks again for the wonderful experience with my AC/furnace change out during the week before New Year's weekend. Chris and Geraldo came on-time as promised. They took the time to explain the phases of the work and were very helpful in providing answers to my questions along the way. As an added bonus, I believe their supervisor dropped also to check up on the work. Overall, they completed the work with no issues. They cleaned up all the work areas nicely too. I'm very satisfied so far with the unit. The size seems very appropriate with my home's square footage. The price was excellent. I loved the fact that the coupon price included everything listed with no hidden costs. Lastly, I'm so pleased with the marked improvement of how much air this unit moves over my previous undersized system. I believe we are ready for the next heat wave! I have a colleague here at work is also in the market for a change out. He lives in the city of Encino. I have no problem in referring Marvel Air to him. Please let me know if you service this area. read more

I would give this company 10 stars! Had a tough situation to diagnose and Gerry was able to do it. He came to fix our A/C in short notice, was so professional, explained everything and fixed it with minimal cost and in record time. I will only use them from now on. Very honest and trustworthy. Extremely satisfied customer here!! read more

Marvel Air has installed 2 residential units and 1 commercial unit for us over the years. The units are excellent, energy efficient, great maintenance plan, etc. And, their customer service is unsurpassed...this company really stands for their product, which is hard to find these days! I highly recommend Marvel Air!!! read more

I had a complete A/C and Heating system installed in my house, which involved a complete removal of my old system and ducting. Gerry personally came out to assess my needs along with some valuable recommendations on relocating all of my new equipment from their original locations. The demolition and installation went very smooth with Gerry's professional, friendly and polite crew. I feel confident that I will receive great customer service from Marvel in the future. A job well done! Thank you Gerry, and your crew, Adrian, Albert and Roy. read more

We bought a new AC and Heating system to upgrade our old one on 2016 from Marvel. Recently noticed that it was not cooling as good as it had and called for a service call. The technician arrived and checked out everything and we found an issue with a cooling coil. The coil had a factory defect and the tech said it needs to be replaced and he had to order a new one. He charged our system and said soon we would get a call to replace the coil. No Charge for anything. This was a new Trane system and their service was quick and honest read more

Gerry came out to our house to fix our air-conditioning and he did a great job. We are so happy that we went with Marvel. Great customer care and service. read more

Gerry is awesome. Gave us a great price to change our connector for the ac. Feels like the North Pole now :) Our go to when we need an AC fix. Second time with Marvel. A good man! read more

Gerry was extremely kind and helpful. He was able to check out our AC and tell us the issue with it. Definitely will contact again for future services! read more