Went there with my father today. Nobody acknowledged us as we walked in nor did they asked if we needed help after looking around the showroom. There was only one or two other customers there. Just a bunch of salesmen pretending to be busy on their cellphones. One star for the nice waiting area for service. read more

If I could give negative stars I would. Start to finish what a terrible experience. I bought my car from this place, which is a whole other story. this place and Honda in general is such a scam. Brought my 16 Civic in for an a/c check because it's not working. Was told 9/10 times this is covered under warranty, but there is that one time it won't be. The only good part of this experience was getting a loaner vehicle- although after this review I'm sure they will charge my credit card I gave them for some asinine charges. Got a call that it would not be covered under warranty due to it being a different part of the air conditioner that was "damaged", but the part that was covered under warranty was also damaged and leaking per the paperwork. What a loophole. I was told when I picked my car up "the condenser isn't damaged, it's just leaking" what!!? I was also completely rushed through the beginning paperwork that I signed because they were "so busy" so they never told me that the a/c inspection was $300. I never got a number. I think that is disgusting. I looked at my paperwork and in the corner in the tiniest writing is "estimate- $300." On me for not looking more closely, but you think they would tell me that.. everything they told me on the phone and on the written estimate were completely different. Such a scam. What a horrible way to run a business. I will tell everyone to run far away from McGrath. Awful awful awful. I will probably update this when I'm less upset and can remember more details, but for now I'm seeing red . read more

Michael was a fantastic salesman went above & beyond to make us happy. Nice selection of new crvs. Jim in the finance dept was also very knowledgeable & extremely efficient when finishing paper work. Great experience. read more

Very Deceptive people. I got a coupon for $45 for the works (oil change, tire rotations, top fluids) and decided to take in my 2015 CRV. When my invoice came it was twice that amount. When i asked why, they said because my car uses synthetic oil. As far as I know all the Hondas use synthetic oil. I own a 2011 Accord and it uses synthetic oil. Additionally, the lady that charges was ignoring me when i was waiting to pay. she had her back to me and i was standing there for a good 5 minutes. read more

I had a great experience here at Mcgrath Honda in elgin. Josh helped me find the perfect car that I was looking for. After being at many other dealerships I highly recommend this Honda dealership and salesman Josh! read more

April 8, 2018 Just purchased a 2018 Honda CR-V at McGrath Honda in elgin. Best experience I've had purchasing a new car thanks to Ken Ugo, the salesman. Ken did a great job showing me several modules and help me get just what my wife wanted. Ken was great from the start to finish. He worked very hard to get me the right car at a vey good price. Chuck Straka read more

Recently purchased a 2016 Honda Pilot from McGrath Honda in Elgin. I have many issues with interior noises and a possible transmission issue. It took a few visits, but McGrath Honda in Elgin, eventually found the issues with the interior noises. Also, the transmission issues is considered normal. ( It's better to inquire about it than to find out later it is an issue). McGrath Honda also provided a courtesy car for the 2 days they had my vehicle. I think this experience also forged a better relationship with the service department. read more

The staff here were welcoming and very pleasant to work with. Before arriving at McGrath I had visited probably 7-8 dealers in my car search. I dread dealing with salespeople...especially car sales people, but Anthony Juliano is a bit different than most I've dealt with. Different in a good way. He treated me with respect and tried to make the car buying experience as pleasant as possible. I ended up purchasing my new Honda FIT here because I feel Anthony genuinely enjoys his job and enjoys helping people and it shows. I had a great experience here. So far so good... Thanks again guys. read more

McGrath is overpriced and service is awful. Reason I sold my 2 Hondas and will never buy again. Only dealer near my house, and a miserable experience everytime I went in. Couldn't even do an oil change right, and then tried to charge me a second time when I returned to get it fixed? The Service Manager Lauren Shirley was a complete jerk and wouldn't even listen to my complaints. Told me he'd talk to me when my car was done. Sat in the waiting room forever and then he walked right by me later and never even stopped ? Will never do business with McGrath again and done with Honda Bought 2 new Toyotas instead and very happy now Good Riddance read more

Stopped in to checkout a used car they had in the lot. Was bombarded pretty quick which i get they got to make money. The guy was really cool who i spoke with. Inside of place is really cool. Was just looking so no hagling or test drive today read more

Horrible experience and they sent me an email begging for high ratings in a survey, asked me why I wouldn't give them an excellent rating, and never responded to my email! Don't ask for my feedback if you don't want it. This is what I sent them... I made an appointment and brought my CRV in yesterday due to the brake and traction light coming on and was told it would be a $75 diagnostic test.  I waited in the lobby for the results, and after about 1.5 hours was told by Dennis that I needed to replace the front and rear pads and rotors, brake flush, repair a nail in my tire, and power steering and rear difference fluid exchange.  He continued to say that I was "told" two appointments ago to fix my brakes and didn't do it. When I asked how much that would be, he didn't have a total or itemized statement, and I offered to add it up for him.  Once we added it up, it came to over $1600.  I explained to him that the tire was under warranty through Discount Tires so not to do that (where he continued to say that they may already be working on it).  I told him I did not authorize that, and he said he was going to "try" to stop them.  He then offered to do it for free, if I did the other work, which didn't help me considering I can already get that for free somewhere else.  I told him I didn't feel comfortable making a $1600 decision right now, and I wanted to do some price comparison.  He then said my car was not safe to drive due to the back brakes, and I could get a loaner and if I gave him a couple of days he would try to do it cheaper.  At this point, I said no because I felt like I was no longer being offered what I needed done on my car, but was negotiating prices for things that didn't even matter.  I began to question if he was trying to take advantage of a pregnant woman by saying it was an "unsafe vehicle" or if he really had my best interest in mind.  I no longer trusted anything about the situation.  I declined all services. He left to go stop them from fixing my tire, and didn't come back for another 25 minutes.  When he did, he again told me it wasn't safe to be driving my car and that I needed to pay the $75 AND, if I was to get a survey, to make sure I gave him all 5s - it's his personal report card.  He explained that they weren't doing car washes due to the cold and my car was parked in the service center.  I again explained that I would be leaving with my car and he walked away.  I paid the $75. When I walked out of the service office, I couldn't locate my car in any of the spots outside the doors.  I continued to walk down and found my car not in a parking spot, but parked past an empty office space between some machinery at the other end of the building where no one else was even being helped.  Is this the treatment people receive when they decline services? At no time did I say that I wouldn't consider coming back; only that I wanted to do some price comparison.  I bought my car at your dealership and have gone there for most services needed over the last 5 years.  After his behavior and the treatment at that location, I will not be coming back for any additional services or future car purchases.  I brought my car to Firestone today and was quoted almost half to perform the same services, so I'm not sure if it was Honda or Dennis trying to take advantage of the situation. read more

I suggest working with any other Honda dealership in Chicago land. Only after the fact i asked around and find others have had a variety of troubles with this dealership. There are Honda dealers all over. Just drive past this one. read more

After purchasing 10 Honda's from McGrath Honda over 40 years, I thought I had worked out a sale via email with a salesman, George Orton. Only to have a lesser model pulled up for a test drive, the salesman show up late to a scheduled appointment, and several phone calls asking for me to bring more $$ for the down payment. Despite my better judgement, I agreed to proceed with the sale, only for the salesman tell me, "it's ok with Honda if we don't make the deal." Apparently, McGrath doesn't want our business anymore. I was able to make the deal at another Honda dealer and saved almost $1000, as well. Seems McGrath thinks they're entitled to push devoted customers away instead of doing the right thing by treating existing customers with respect, gratitude, and fairness. So long, McGrath Honda. read more

Terrible customer service from service advisors Ray and Nathan. No proper followup with customer on vehicle status. Car was in dealerership for 2+ days & counting to replace a starter motor ( 2004 Honda Accord). No effort to provide a loaner vehicle by Ray and service advisor Nathan could not provide status of vehicle and spoke very rudely and deferred me to call the next day with no help on a status update. I will never set foot again at this dealership. I am still waiting for a call to provide a status update and can't wait to get my car back. I have given a lot of service business to this dealership but not anymore. Never take your car to this delaership for service. I have had better customer servive at Crsytal Lake Honda. read more

What an awesome experience in the service center today. Temperature was minus 11 and as I pulled up the doors automatically opened and I was greeted by Jerry. Pretty straight forward computer check on what service was needed/recommended. Had oil change and a reminder for mid year for the other items that may need to be addressed then. No pressures, no worries, and I felt like I was treated like a neighbor coming in for the maintenance. Jerry is top notch on customer service for sure!! read more

I dealt with these shysters/a-holes for a few days in a row and all I can tell you is, DON'T GO THERE!!! They're shady, rude, and will set fire to your time, patience, and sanity. They act like they're doing you a favor when you're the customer. Nauseatingly stereotypical car salesmen to the 200th degree. I found a used Acura RDX posted by them for a reasonable price and called to inquire about it. The listing indicated that it had a backup camera but in the pictures you could see the LED panel in the dash which was monochrome and didn't look like it would function for that feature. So after asking the individual on the phone they confirmed it was listed in error. I should have known right there and cut the idea off. But, instead, I asked if a backup camera could be installed. They said they could for under $800 which sounded at least in the ball park but any other attempts over the phone to get details on how they would accomplish it ran into a dead end. So after going out to view and test drive the SUV, we began to discuss the addition of the backup camera. The option that was at the price they stated was not through the dash LED, but they would put in a new rearview mirror that the display would illuminate on. They gave me their "cost" price of about $725. Funny how that changed as soon as I told them I didn't want it by over $100. It was a comedy of errors after that. Said they had the floor mats for it that were missing when I looked at it. Show up to pick up the car and they have their shitty dealer brand mats. At that point I told them to either order me factory mats or the deal is off. They buckled. There's a lot more but I hope you get the gist. Screw these guys and this place. P.S. Aldo was my "salesman". Scumbag, shady P.o.S. The sales manager is a rude a-hole as well. read more

I do want to start out by stating that we are happy with our vehicle purchased! (2009 Honda Pilot.) The car was in great condition upon purchase (used) and has treated us great. The sales process, however, was mediocre. The salesman was new and it was apparent. He told my wife she looked like Julia Roberts, which is one of their 'lines' to tell customers they look like celebrities, but she looks nothing like Julia Roberts...nothing! Anyways, the real problem comes in when they told us the car had remote start and was a selling point of theirs. We even got a key fob for it that has an LED outline of the car on it. Well, the remote start didn't work and they told us during the sale "the fob's battery must just be dead." Well, upon replacing it, the remote start still didn't work. I mentioned this when I was back at the dealer for a separate problem and they again told me "The battery is just dead, unfortunately we don't have key fob batteries in stock." I finally took it to my mechanic and was informed that the remote start was removed prior to us purchasing it and THAT'S why it doesn't work. SO, with this new info, I went back to the dealer, but they said I needed to speak with their manager, Bryan Anderson. Well, about a dozen calls to him over the span of a few months, as well as 2 stops at the dealer, he has still not returned my calls...not a one. Basically, it seems they will tell you anything to get a sale, but as soon as you leave their lot, the liability is out of their hands and they will not take care of you anymore. If it wasn't for the free car washes, I would not return to this dealer. read more

bought a 2016 Honda Pilot with 32k miles on it...immediately had issues with key fob that then extended to keyless ignition. When I brought it in for service they informed me I needed a front end alignment, new front and back brakes and a new battery....guess Honda certification 182 point check is a joke.... read more

Terrible response after car purchase follow up questions. No response. Go to Brilliance, have worked with them before. Mistake learned.

Do not buy drivers plus! They do not send the supposed coupons. They also try to not use it when you even have the receipt. Also runs out before you can use it more than twice. Although they are still giving my oil change for free because I was getting ready to walk, I walked away without getting all my proper inspections done. read more

I went to McGrath looking to compare the Honda Odyssey to the Dodge Caravan. Kevin was very helpful and knowledgeable about the Odyssey and what it offers. We were not pushed into buying the car. Kevin gave us a lot of options to go with in purchasing the van. He gave us great value on our trade of 2003 Honda Element. Highly Recommend dealing with Kevin in the future. read more

Not worth it! We bought a used car and they only had one key! I had to negotiate the second key and was a hassel! The manager promised a second key in 7 days. I called and left several messages never heard back. Finally day 15 got a hold of him starts to argue with me that he never got a message! Seriously?? Finally got a key had to pay extra to get is synced to the car. Not happy, I should have gone elsewhere. read more

Trying to buy a car here is like stepping back in time to when car dealers were at their sleaziest. I was dealing with the Internet Sales Manager but was physically in the store. I looked at a new Ridgeline and a Honda Passport. Both vehicles had additional stickers with close to $1500.00 of additional accessories and services. The Passport had $3000.00 of "Market Adjustment" and about $10,000 of added equipment in addition to the $1500. He told me that the Passports were so rare that all dealers were marking them up. He did show me one passport that did not have all the added equipment added yet that I could buy but would still need to pay the "Market Adjustment" and the $1500 over the basic MSRP. I continued the process to the point where he evaluated my trade. He low balled me by about $1500 to $2000 less than what I was offered by other dealers. Next he came up with a payment for both the Ridgeline and the Passport. When I asked what interest rate he was using he told be 7%. I have a credit score well over 800. Needless to say I laughed at his proposal and left. I also checked with other dealers and found that Passports were not "rare" and that they were being sold at a substantial discount to MSRP. Do not buy a car here, they will attempt to take advantage of you if you are not a savvy car buyer. read more

we have always come here because Schaumburg Honda has always been terrible in all aspects. it seems that McGrath Honda in Elgin is also following in their footsteps. never before have they rejected a competitors coupon for any service. brought in a coupon from another Honda dealership in the area and was rejected even though I was planning add alignment work onto the work order. if you can't be competitive, then we will take our business elsewhere. I'm already driving out of my way to avoid schaumburg, so I'll also avoid driving to this terrible dealership. read more

I won't mention the salesman's name here, since I am not entirely sure that this is all his fault. However, I think this is a systemic issue, as you will see. My wife and I went to McGrath Honda about a week and a half ago, to look at buying a CR-V. It is the closest dealer, and McGrath has locations all over the place. In fact, she bought her last car from McGrath Nissan in Elgin. She has been happy with them since the purchase. The initial test drive/check it all out deal was fine. We were honestly in the exploration stage, and made that clear. The talk after the test drive seemed kind of curt, but I attribute that to the fact we stated we were not buying anything that day. We did get the inevitable "what will it take to get you to drive away today" question. Go forward a couple of days. We arrived at McGrath, approved financing and the down payment in hand, ready to go. We asked for the salesman that we spoke to earlier, and started to talk. The price of the vehicle jumped $599 for the 'Pro Accessory Pack' - or something like that. It might have been $699, but I'll give them the benefit of the doubt. When I asked what that was, I was told it was the mud flaps and wheel locks. I suspect that it included the 'McGrath Advantage' - free car washes (for life), 2 free oil changes, dent repair, etc for the first year. It was never made clear that if it was part of that extra cost. We asked for a lower price on the car and were not happy with the 'Pro Pack'. We asked that it include remote start, since the price ($600) seemed like a lot for splash guards ($110) and wheel locks ($55). That was all that we were told it covered. They matched our vehicle price request, but lowered the 'Pro Pack' by $125 or $175 and added $5-600 for the remote start. That is not really a deal, as it increased the price. That started my annoyance here. Ultimately, after several rounds of back-and-forth (with the salesman attending to other customers in the middle of it), we asked for no additional costs, other than the vehicle itself. The last price sheet didn't mention all of the 'perks' of the 'McGrath Advantage'. That is when I suspected that those 'free' services are rolled into that extra cost. We agreed on the price, and moved forward. I was then asked for my SSN, and the salesman filled out a computer form. I inquired as to why, since we brought financing. He fumbled for words and said something to the effect that it was required to be certain that i could legally buy the vehicle. He admitted that he normally doesn't take part in this process. I was getting frustrated at this point. The garbage with the 'Pro Pack' was not pleasant, and this made things worse. I finally relented with the SSN (my wife liked the vehicle), and we moved on. I was assured that they were not running my credit when I asked about that. I was still fed a line about legal somethingoranother. Anyway, the next screen started to ask about my employment history and I again balked. This was a credit app. I refused to give any more information. The salesman retreated to the back room to get someone else to talk to me. I will admit that I was visibly upset at this point. Every time that he walked away, we contemplated walking out by now. The finance manager for the evening came to us at this point. He stated that the questions on the form were to run my credit and that he apologizes for any misunderstanding. I am not sure how you get a misunderstanding when I state that I want no credit check, and they try it anyway. We asked for some time to talk and then walked out. He followed us out and tried to coax us back. I've forgotten what was said, since I really had no interest to return. To their credit, the salesman called that night to apologize. The finance guy called the next day to state that he would 'make it right'. At that point, the bridge was burned. McGrath will never see a single dollar from my family. We bought exactly what we were looking for at Motor Werks. None of the McGrath BS occurred there. The process was smooth and friendly. No stress, no garbage, no $600 extras at the first offer. Just an overall great experience. read more

There service department is ridiculous!!! I had my brakes done elsewhere 7 months ago so I know they're fine! They were trying to tell my husband I needed rear brakes. Are you kidding me? They're brand new! The brakes I have on there have about 5k miles in them and you're going to try and tell me I need new ones? What a bunch of untrustworthy liars. If you're going to tell me I need something, don't tell me I need something I just replaced. I know they need to up sell and pad the bill, but that's uncalled for. Don't believe anything this place says in service! read more

First time buyer at McGrath. My sisters have both purchased cars here and after a long day of visiting two other dealerships (Hyundai and Toyota) I was a little leery of having to deal with yet another sales person at McGrath. Neither of those two dealers took the time to explain the car and all the features like Kevin at McGrath did. He made the whole thing a little more bearable by being patient with us throughout the whole sale. Although I was a little frustrated when I came in, he managed to turn my mood around and was very professional and pleasant to work with. He even went above and beyond and helped us get the car home that night. Thank you Kevin for all of your help. You made purchasing a new car a little less strenuous. read more

Dennis is awesome! He showed me exactly what I requested. He even showed me some additional options that I didn't know the car offered(like interior lighting- so cool!) He was personal and had a great sense of humor, which made buying a car from him a great experience! read more

Walked away smiling, first time leaser. I wasn't sure when I walked in, however, I got what I asked for no more no less! Clean, friendly, and understanding. read more

Very bad experience. We didn't even buy a car. Salesman ignored my wife in the process and ignored her all the time. He drove to take it out from parking lot and almost front crashed the car against another salesman. Rude with comments. He even indirectly mentioned in the school lunchrooms teachers spend time you know what doing...how rude! just because we are both teachers and we dont even work in the same district and met in a state convention. Do not go there! We called to complained and it was a waste of time. Thinking about bringing this to the manager and going to a different dealer to get a car. read more

Horrible customer service and the salesmen are too busy to care, the internet sales BDC department is a joke as they promise quotes they don't deliver on especially when they don't have the cars they claim they do. read more

I received a coupon in the mail for a 47.00 full synthetic oil change. Even after reminding my "service/sales" agent, he still tried to charge me 86.00 for an oil, service inspection, tire rotation. He stated it was for the tire rotation. I showed him the Honda coupon that stated the tire rotation was included. Also, the sevice guy put an "x" next to as line allowing their sales department to call me about a lease. I'm sorry but I can't help but feel that everyone is a sales person at that dealership. Yes it is nice that they have cookies but I don't it is nice to try to get out of honoring the coupon. read more

WORST DEALERSHIP EVER! Manager treats people awful, see my experience below: Coming to the dealership I was excited at the possibility of getting a new car. Alan was one of the kindest, most accommodating people I have ever met. He made sure that everything was okay with my boyfriend and I. He was willing to work with us to try and meet our needs. Then I found out the car I originally inquired about was sold right before I had entered the dealership. I was never told by anyone and considering I drove from an hour away to find out about this car it would have been common courtesy to let the person who was wondering about that car know. Then Alan wanted to show me another car, he went and got it then came in and said, "I am pretty sure you will not like this car as it smells like cigarettes and is very dirty on the inside". That was very off putting and kind of a waste of my time and his. Finally, we go and look at another car WAY out of my price range and test drive it. When we came back, we started to look at the finances and filled out all of the forms. We had some further questions about the financial aspect so Alan went to get Enis and that is when things got interesting. He came out of the gate with such a snarky tone and with such a nasty demeanor to your voice saying, "So I heard you have some questions". My boyfriend then takes over the conversation by asking our proposed questions and he avoided answers like no other. He then directed the conversation to me and tell me that I do not make enough money to ever afford one of their cars. That comment alone was downright rude and unprofessional. Then Enis began to explain to me all of the reasons why I would NEVER be able to buy a car from any dealership, let alone his. He kept repeating what he was saying about my income saying how I would never be able to afford any car even if I looked at cars that were lower in price and higher in miles. Enis was one of the nastiest, unkind, awful people I have ever met in my life. It is honestly a miracle that he is able to succeed in such a customer based profession. It was honestly a waste of time coming in, since it was made very clear that I do not make enough money. Mcgrath Honda Elgin not only lost my respect, but more importantly my business. I will not be buying a car from this dealership EVER and I will advise everyone and anyone I know to not even step foot on the lot because Enis was so unbelievably nasty. read more

While the service employees are very nice, I have had issues when it comes to the repair department. Earlier this year I brought my car in for a recall of the fuel pump. Long story short my car had problems starting after they fixed it. Took it back there 3 times before the problem was fixed. Each time there was a different excuse. This past Tuesday I brought my car in to have my air conditioner checked as it wasn't blowing cold air. We received an email stating it was going to be fixed. The following day we get another phone call stating it was the compressor which would be covered (I lease my car and it is only 2 years old). Today we received another phone call accusing us of messing with the freon because it's been contaminated, so all this other stuff will have to be done to fix that and it will cost $3000. We aren't dumb when it comes to car problems and have only ever taken this car into this dealership for service because it's under warranty. I haven't had had any other issues with this car and this the 3rd time in the 2 years I have had my car it's even been in for anything major. Once for a nail in the tire and another for the recall. I don't like bad reviews but I also don't like when a big dealer tries to scam you and this 100% sounds like that. The car has only ever been to McGrath for service as stated so if it's been contaminated then it was done by your repair department. While I love Hondas, we won't be leasing through McGrath again. It's very unfortunate. We have also been in contact with our lawyer. read more

Nice dealership , dealt with professional sales Michael Malik. But when t comes to the service dept , and standing behind theirvptodthat is where they rank very low. They talk a good game but are unhelpful , the service manager brushes you off to Honda North America instead of taking care of the warranty issue. I made an appointment because my paint is peeling., to find out they have no paint shop there. They are no 1 at saying sorry, but give you absolutely no help. They totally do not value your time. I tell them paint is peeling , they write paint is chipping. The Service Manager tries to throw in your face" we gave you a loaner" Hello..that's promised when you purchase car from this dealership . I feel they are very deceitful,definitely would not go back . They do not respect the customer. Kelly Service manager keep your arms folded , as you push off your problems to Honda North America, not very nice. Family owned doesn't mean you should treat customers poorly because you are related to the owner. Bad service, Do not be fooled by the cookies and water the offer. When you need their help with service they brush you off to corporate. The people at North America Corp are just as bad , they apologize and no help. Even though I have gone to Two reputable collision shop and they have written paint is peeling, Honda refuses to stand by their product, and the dealership who could do in house, for customer satisfaction sake has turned blind eye. Although the service manager Kelly clearly left a message that she could not imagine this not to be covered. Then went back on her word and asked to move forward. I am so sorry I purchased from this dealership. I would stay away from this dealership. A few weeks after my negative review , I have realized: FYI those who looking at reviews Notice Mcgrath responds to only those who write good reviews and ignore poor reviews. That should forewarn the prospective buyer how they do business. They ignore and do not take care of you .... brag about be the largest dealer . Best service would be more impressive! read more

I've mostly had some service and detailing done here (not a vehicle purchase) and especially appreciate JERRY. His customer service is truly excellent. Thank you! read more

$120 for an oil change. Seriously! I'll let my car fall apart before getting ripped off by these guys. Same service in Naperville = $40 read more

Went to purchase a car and they had an advertised price on their website. Basically went there to go buy the car in cash and they would not honor the advertised price. What is the point of putting prices on the Internet if you are not going to honor them? read more

I stopped in here during the week of 3/7/2010. My experience was, well, less than stellar. The new facility is great. Its very nice, and if you buy a car from them you can use their car was bays which is nice. The sales manager was friendly, and straight forward. Was not pushy at all and tried to remain competitive in price in the class of cars I was looking at (mid sizes sedans) However, the saleswoman i (we) were working with was not enthusiastic about working with us, not exactly sure why - maybe because I am only in my 20s'. She was very presumptuous that we were going to buy the car right then and there even though both myself and the other person looking at the car made it clear were were only there to look at and test drive cars and would not be purchasing anything the night we were there. Overall, I would start my search somewhere else, McGrath's employees could use some better people skills. read more

Went in for a test drive of a honda fit. My 2010 Scion XD had been rear ended, and I wasn't sure if it was going to be totalled or not, but didn't want to wait until the last minute to shop for a car if it was since you lose your free rental the moment they cut you a check. Really liked the honda fit, both the salesman and manager seemed nice, but I felt very pressured. I didn't even know yet what the status of my claim was yet, but the sales manager was hot to sell me a car that day.. he tried to convince me for sure my car was going to be totalled based on the photo I showed him (which it could very well be). He said even if it doesn't get totalled, he'll offer me $3k because it'll never be the same if I say yes right now. I said I wanted to wait. Long story short, my car had NO frame damage, $5500 later to replace the rear hatch and bumper and my car is in better condition than it started with (If my car's value was only $3k, and anything above 80% damage is considered totalled, why would state farm opt to fix it?). Maybe because my private party value is $7k, and trade-in value is between $5-$6k. The salesman also really talked up the service package (which you pay for in the price of the car), and the free car washes (nearly every dealer does that). After reading the horror stories of both buying experiences and service experiences on yelp after the fact (seriously, wheels falling off on 2 separate customers?) I would never do business with this dealer, period. Keep calling my number salesman, I have you blocked on my phone now after calling me 10 times in the last 2 months. read more