Came here recently to get a recall done. Got here and parked. Walked inside and I was greeted, which was nice. But since I was not following process (um no sign), I was asked to go back to my car and drive into the service bay and get a work order from the guys in the service bay and back into the Service Desk area to get registered for the work. You know by law customer is not allow in Service bay area. Anyways, got registered and they offer a ride, which is good, but I was all set. The recall repair work was exactly the same time I was qouted for, so which is good. Came back and got my car, all seems good except that my backdoor was not closed completely according to the ight indicator and a cover to the area that was worked on was not entirely locked it, I tap it in. Not sure why an console work inside car requires the backdoor to be opened, interesting....and I left. read more

We bought a car at this place last week, and it was a horrible experience. (You can read about it you're interested in my other review in the Sales section.) It was so bad I posted a one-star review, something I hardly ever do. Here's what happened: A little while after I posted that review, I got a call from one of the owners, apologizing and asking if there was anything he could do for me. I said I needed the inspection re-done to make sure the emissions were now OK. He said sure thing, and I should call him the day before I came in for the inspection. I did call him, and the next day I went there. I had made an inspection appointment for 11 AM, but I was quite early; got there around 10:45, when they weren't expecting me yet. Pulled my car up into the service bay. For about five minutes everyone ignored me as I stood by my car. I said, "Hello" to one guy and he sort of waved towards me while walking away. Finally a service worker came up to me and said he needed to see the registration. And I thought, oh crap, we never put the registration in the car. I said, "I'm really sorry, I don't have the registration with me." The guy said, "Well, you'll have to go back home and get it and then come back." I said, "I live twenty miles away so that will take a lot of time." And then I name-dropped. I said, "I've been talking with [one of the owners] about this inspection. Let me call him up." Just as I was dialing, the service manager came up to my car and said, "Oh, I know all about you! You don't need your registration. I'll take care of everything, you'll be done in twenty minutes." And he shooed the other guy away. I went to the waiting area. There were maybe 10-12 other people there waiting for their cars to be fixed. In the half hour I waited, not one of them was called. I, the last one to get there, was the first to leave. How much did THAT suck for all those people who were waiting when they got shunted aside so they could finish MY car quickly, because I had written a bad review? In short: Apparently if you complain loudly enough, you get treated like royalty, but if you're just Joe Customer, you get lousy service. I find that disgusting. I'll never go back there. read more

My husband and I recently worked with Keith Dogherty to purchase a certified pre-owned 2012 Honda Civic. I had an excellent experience and did not feel pressured at any time. The process was clear and BS-free and we are extremely happy with both the car and the deal we got. I highly recommend Honda Cars of Boston if you are in the market for a new or used Honda. read more

Great service!! I was helped by Aatan and Oscar who were such great guys. They helped me get my very first car. I was satisfied with the customer service both had answered all my questions and helped through the whole process and made it easy. Definitely recommend this place. read more

Do not bother making an appointment for a service as simple as an oil change. They will keep you waiting 2+ hours. The customer service was rude beyond words read more

1. Experience Sales and Service: I brought my new Honda Odyssey from Honda cars of Boston, Initially I was not Happy with the way sales person and service person handled it. It was a new car and I had some issue which service department was not able to resolve completely, and I got no help from the sales person. 2. Experience Customer Service: I raised my concerns to the supervisors, Next day I got a call from a person Steve Whalen from customer service department. and I shared my concern and my experience with him. He was so focused on the issue and set up a day to fix it. I got my car back same day and no issue. There were annoying time and frustrating experience initially at sales and service. However, I was pleased with how smoothly Steve handled the matter. The quality of customer experience is completely dependent on the people your are dealing with. Special thanks to Steve for outstanding customer service, you re-define the customer service/experience. I would recommend Honda Cars of Boston to my friends. read more

Mark and his manager Joe at Honda Cars of Boston have helped me buy my last three cars. I guess I'm hooked on this Honda Accord Coupe because I haven't steered away from it yet. I just like trading mine in for the newer model every so often to get more bells and whistles. When I first came to this dealership 5 years ago, I was worried I was going to get conned into buying some car I didn't want simply because I was in need of something right away. That was the furthest thing from the truth. Joe and I talked for a while about how I'd be using the car to determine whether I should lease or buy, used or new. He pegged me for a car owner not a car leaser, and so we started looking at his array of coupes, as I knew this was the model I wanted. A two door car is perfect for getting into tight parking spaces around the city where I like to go out. So we looked at some of his brand new EXL Coupes, and then he searched other dealerships for what I wanted until he found the perfect car for me! Black on black, low miles, one previous owner, in mint condition. I fell in love as soon as he showed it to me. Mark took care of transferring everything over to my new ride, so all I had to do was sign and I was good to drive away! Seriously, the whole process could not have been easier or less stressful. These guys are the best! This last time I wanted a brand new V6 model. He found it in one day. Done. And it's beautiful, with Apple play and everything! If you need to get into a new vehicle you'd be crazy not to go see Joe at Honda Cars of Boston. read more

McGovern Honda - My black beauty! - Auto Repair Near Me - Everett, Massachusetts

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The other day, I found a coupon on their website for $80 engine coolant change, so I printed it out and went in with my 2007 Civic. Every employee I interacted with was friendly and professional and was even willing to discuss some technical aspects of the work they performed (rather than brushing me off like some other service techs do). I waited between one or two hours for the work to be done (I didn't time it) which seemed reasonable. There were two reasons I wanted the engine coolant to be changed. First was because I don't think it had ever been done before (previous owner lacked most service records...and it looked dirty when I inspected the fluid in the coolant reservoir), and second because over the past few weeks I had been experiencing a noise from the right side of the dashboard, under the glove box, sounding like water sloshing around. After doing some "research" online, I *thought* I had determined that changing the engine coolant (and thus getting air bubbles out of the coolant system) may help fix the problem. (Note that I did not mention to this to the service technicians when I dropped off my car, as I probably should have. I simply asked for a coolant change). So anyway, I got the car back with the new coolant, paid the $80, and the water sloshing noise was still there. So I went back again on Thursday and explained the problem. They told me their diagnostic fee was $110 but that if I chose to have them do the work, they would apply that fee to the balance of the work. I agreed, and they offered to drive me home in their courtesy shuttle, which they did right away (awesome). I received a phone call a short while later saying that my car was ready and that they were NOT going to charge me since it only took them 5-10 minutes to unclog the A/C drain and fix the problem. They offered to replace my cabin air filter but I declined since I know how to do that myself. They could have charged me the $110 and waited longer to make it look like it was some big involved process, but instead they were honest and nice enough not to charge me. True, it was a very simple fix for them to do, but as a "dumb consumer" who knows little about clogged A/C drains, I was at least expecting to be charged a nominal fee. Based on my experience here I would definitely recommend this place, and I'll be going back for oil changes and whatever else. (About the actual facility: they have a large parking lot with a lot of selection (lots of LX and EX-L's) and even some Civic Si models. They also sell CPO here. They have free coffee while you wait, as well as a soda vending machine ($0.75 per can). There is also a TV and some periodicals in the waiting area. Bathrooms were clean, the climate controlled showroom was clean and comfortable, etc. I did not get bombarded by 100 salespeople when I was meandering around the showroom (which is a plus). read more

Experienced great customer service on 2 recalls and a brake job. After reading bad reviews about Herb Chambersin Burlington, I made the drive out to Everett. So glad that I did! read more

Great people. I worked for them years ago and continue all my service with them. And I have also Purchased 5 vehicles with them. I worked for lots of dealerships in my 17 years in the business and this is the only one I go back to. Awesome dealership. read more

This was my first visit to honda cars of Boston and I was disappointed after I receive my pilot. If you check that it has oil change, tire rotation and car cleaning. I dropped the car a day before so that I get enough time for the job done. However when I received the car it was not cleaned. I told the person who gave me the key that car clearly seen not cleaned, it had all mud marks on the body. He replied me that the car cleaning was closed at 5 PM therefore it was missed. I was surprised by that comment because I left with enough time to do that stuff and before coming to office I made sure by calling the office that the job is done. Since I was in hurry I took my car and came out from the service station. After reaching home I saw that my right rear tire has parallel parking marks which can only come on rear tire. I am not very certain because I didn't mark the tire but I doubt if people can miss 1 item then they can also easily miss the 2 items what can't be easily identified. I am sorry to say but this type of service I was not expecting from Honda dealer where you have doubt of the job. read more

I've been coming to this location to have work done on my car for years. They're very fairly priced when it comes to oil changes and brakes. But what gets me is the amazing customer service. Highly recommended! read more

Bottom Line: I was impressed with these guys and leased my car from them. I leased a car from this dealership after extensive research. I like to deal with sales people who will give me the numbers and not play games: MSRP, negotiated price, residual value, term, money factor. These guys (unlike other unsavory dealerships like Honda Gallery in Reading - boooooo) did not play games. They gave me all the numbers as soon as I sat down. No tricks, no confusion. I started my investigation with them via their Internet sales group -- these guys are great. They actually know what they are talking about. Here's a tip to car dealerships: Put your brightest people in the Internet group, because your losing sales if you don't. No one wants to deal with someone who doesn't know car details, basic pricing, options, etc. Anyway, I got the car I wanted for the price I wanted. They were honest, pleasant, accommodating, quick, detail-oriented and delivered my car in a day. Car orientation was thorough. It's not the fanciest showroom in the area, but they have the best people and they'll treat you right. read more

I've taken my Civic here for routine maintenance twice since I've moved to the area and each time I've had great experiences. The first time I just had a simple oil change performed and they washed my car for me for free! The second time I had some more work done and the employee assisting me took the time to explain everything in great detail and didn't pressure me to fix everything that day and actually saved me a good chunk of money! I've been to other Honda service departments in the past that weren't as genuine as I've experienced at this location. read more

I had a very positive experience buying a car from Honda Cars of Boston. Ataan was fabulous to work. I had been shopping for many months however it was Ataan's excellent customer service and unusual ability to help two of us think through our options and make the best choice, that gave me finally the confidence to make the purchase. He has excellent knowledge in cars, is an excellent listener and very patient. I looked first online for a pre-owned and called ahead to be sure the vehicle was still on the lot for sale. I am happy Ataan was assigned to assist me with this process. At the dealership I looked also at another pre-owned and a new car before deciding what to buy. I will go back to see Ataan for my next car purchase. read more

Updated: Sending a huge shout out to Mike, Samantha and Taylor here for their AMAZING efforts in winning me back as a customer. After purchasing my car here in 2014, I had been going back periodically but now will be going back for everything! Samantha reached out to me as I had a less than fantastic experience and asked me if I'd be okay coming in for a complete detail to give them a second chance. I am SO happy I did! Not only did they give me an AMAZING interior/exterior detail but they changed my oil as I'd mentioned needing it, topped off my fluids and Taylor even called me to tell me they found a nail in my tire and patched it for me for no charge!! WAIT GUYS. That's not even the best part. I'd been all sad because someone had rear ended me, but they touched up my paint so well and made my car so shiny that it looked like I'd never had the accident and just drove it off the lot!! It's clear to see they have a great team here. Mike has clearly invested in great training for his staff, Samantha is an absolute sweetheart that really cares about customers and Taylor just went above and beyond to make sure I was taken care of (I might have hugged her). The staff there does a great job!! read more

Too much turn over in the service department as well as misleading information about appts, service and awful attitudes when requesting service. Why when I'm paying dealer labor costs why do they act like they don't want to help of give a hoot. Managers don't help with issues at all. Went to another dealer and got service right away no questions asked. Time for some serious training for these writers. I'm done after 12 years of dishing my money over to them. Beware. read more

HORRIBLE CUSTOMER SERVICE!! I am writing this review since I had a horrible experience ALL around with Honda of Boston! I have a 2008 Honda Civic that I purchased two years ago, it has 136,000 miles and is an excellent car! Well my car started overheating so I brought it in to my mechanic. He informed me that my engine was cracked and that it was roughly a $5,000 job. I decided to called Honda of Boston to find out how much a brand new engine was to see how much he was charging me for labor. When I called and starting asking the Rep. asked me for my vin number stating that they had a feeling it was a recall. They came back to say that it indeed was a recall and that I could bring my car in the day after memorial day at 8:30 am to be repaired! AMAZING right?!? Well don't go getting too excited! I go to Honda in Everett drop of my car so happy and relieved! Then it happens, I get a call saying that even though my car is a 2008 that it has a "delivery date" of 2007 meaning that the recall expired in November 2017! They told me it would cost me $4,800 to repair my car that I still owe $3,000 on!!! The car is only valued between $4,000 and $5,000 now.... and the BIGGEST issue is had HONDA NOT put a FAULTY engine in my car to begin with I WOULDN'T be in this situation!!!! Since having my car I have ALWAYS taken the best care of it doing oil changes on time, I have done the tune up changed all the fluids literally EVERYTHING I was supposed to do to maintain my car. I told the Rep all of this and even provided all my repair documents to prove this as well. They then told me the best they could do was cover 15%!!?! What is 15% going to do??? So I went over them and called corporate Honda of America after providing vin numbers to 8 hondas that I have owned in my lifetime to prove that I am "loyal to the brand" ( since apparently that's the only way they will help in these type of situations) and the service documents I was told I would be contacted in no more than a week after everything was reviewed in my case. A week later my case manager Tina ( Who was truly amazing!!) called me back to say that she did the best she could and got all of her higher Managers involved but that they could cover half the cost ( $2,400). She said she was really sorry that I was going through this and wished there was more that she could do but that unfortunately the Dealerships are independently owned and that they can't make them help more. She did mention that she couldn't give me advice but said why don't you ask another dealership for the heck of it. Here comes the AMAZING part!!!! I called Honda Kelley of Lynn, MA on Friday 6/8/18. I spoke with the service manager there Ariel.I told him my story and everything that happened, he was very thoughtful and understanding while at the same time upset and frustrated that Honda of Boston treated me this way and couldn't believe that one of their service techs had recorded my mileage incorrectly! He said give me five minutes and let me go to bat for you, I will call you back and let you know what we can do for you. Less than five minutes later Ariel called me back to ask if I could get my car to him tomorrow morning ( Saturday 6/9/18) I said of course! So he says great, If you can get me your car by 3pm we will go ahead and take care of the engine and place a new one and for all the troubles you have gone through we will provide you a courtesy car while we have your car!!! I started crying!!! He had literally just saved my life and my future with Honda!!! He said all I would be responsible for was $250!!!!!!!!!!! I had my car taken there Saturday morning at 8am and he put me into a BRAND NEW 2018 Honda Civic!!! The thing is a BEAST such an incredible vehicle!! I had the most AMAZING week cruising around in this beauty! Ariel called me Thursday 6/14/18 that my car was all set! The cost would be $250 and I could pick it up Friday 6/15/18 after work. I CANNOT EXPRESS ENOUGH HOW AMAZING ARIEL FROM HONDA IN LYNN, MA HAS BEEN!!! I WILL NEVER DEAL WITH HONDA EVERETT AGAIN!!! IF YOU EVER HAVE ANY HONDA NEEDS I AM TELLING YOU GO TO HONDA KELLEY IN LYNN!!! read more

If you're looking for a car this is the place to shop! Look for Chad Green he is the most honest and transparent salesperson and really finds the right deal for you. I had a wonderful experience. The whole team here is wonderful. read more

I do not know why they got such low reviews on Yelp. My purchase experience with them was great. This is the first brand new car I ever buy. So I did some homework and made an inquiry on truecar.com. Honda cars of Boston called me and offered a price which was even lower than the lowest on truecar.com. I have heard all kinds of horrible stories about dealers so at first I thought they were just trying to coax me to the dealership and I ignored them. It was until the other dealership's rude attitude pissed me off that I decided to give Honda cars of Boston a try. The low price is real and I got extra 500 off besides low APR. It feels great to have everything goes as expected and better. I talked to Johnny Flynn on the phone and Peter Nannery helped me with the actual purchase. Both of them are super nice and explained the car price real clearly. read more

Probably the worst honda dealership. I have lived in 3 countries prior and have been to more than 10 dealerships in this short span. But I have never seen such lousy service and rude salesmanship. "How would I know?" "are you sure that is what you want?" These are few examples of many. read more

I always bring my car here. Most of the time when I bring my car in, I am helped by Steven P. Hes really nice and in past always has explained any work that has to be done before the work is started. He has great customer service. Today, I had brought my car in for an oil change and was out in less than an hr. Definitely a place I recommend for service. read more

I had a great buying experience with Sopath for the sale and Oliver for the financing. All my questions, wants and needs were addressed and answered. Everything was taken car of when I picked up my car a couple days later. New plates, new registration, full gas tank, accessories put on. I couldn't ask for anything more! read more

My lease was coming to an end and with some patience and great service Francisco Diaz was able to get me into a new lease with a reasonable price. He was excellent at explaining me the different options for cars and had me experience the drive for 2 different cars. He was very professional, corteous and very patient since it took us about 4 hours to reach a decision. Thank you Francisco and I hope you can help more people like you helped us. We loved the experience! read more

I went in here looking for a trade in for my '03 Mazda 6 which had a bit of wear and tear. I got amazing service from Donald Camillo and Joe. They walked me through my options honestly (my credit isn't that great.). I ended up getting a 2010 Accord and they promised to fix the little kinks it has. I went back to get the car inspected and checked and they were really fast. I am waiting to see how their service department will perform in the future but on the sales side they did a great job. read more

I went with my mother to buy her new car on Saturday, and we both thought it was a really good experience. Alex was the salesperson helping us - my mom asked for him specifically because he sold my sister and brother-in-law a car about a month ago and they liked him. Alex is really friendly and not a pushy salesman at all. Granted, he didn't really have to sell very hard because my mom walked in knowing she was going to buy, she just had to decide between a Fit and a Civic. We test drove both cars, and Alex was great about answering all our questions but didn't try to push for the more expensive car. Once the decision was made (she went with the Civic), there was a lot of waiting around for paperwork to be done. That was the biggest downside of the day, was how long the process took. We were at the dealership for just over 4 hours. I have no idea if that's normal, since I've never bought a car myself. A couple older reviews here mentioned the building/waiting area being shabby, but apparently they recently renovated. The building was really nice and the waiting area by the service center looked like it had plenty of comfy seating and at least 1 or 2 vending machines. It looks different from the pics posted here. I can't comment on the service center (which seems to be the source of most of the bad reviews here), but the shopping/buying experience was good. I would definitely recommend dealing with Alex if you can. read more

Hi. I am not sure why there are low ratings here, but we have had great experiences with Honda Cars of Boston. In the first case, we bought a minivan in 2004 (yes that is the right date). The buying process was easy. We showed them our research on both the new car and our trade-in, told them the price and got to a deal relatively quickly. Nice guys and it was very easy. After owning the car for 7+ years, we decided last year to look for a new one (the car was still great, but we wanted the side airbags). This time, I did lots of research again and then e-mailed every Honda dealer in the area telling them the car I wanted (minivan with leather and DVD) and asked on the availability and price for two different colors. I spoke with 4 places and ended up going to two (Commonwealth - do not go there as they pulled a bait and switch!!) and Honda Cars of Boston. With Honda Cars of Boston, I showed him my research and he even provided me with his information. We ended up negotiating the price for the car by e-mail and even narrowed the trade-in value to a small range (in the end, they gave me the top of my trade-in range after seeing the car) before I went in. A really respectful process. Once there, we sat down with John Fitzpatrick (a great guy by the way), who showed us the car, wrote up the papers and we were done. They kept their word on the price of the car and on the trade-in. We joked the whole time. It was the easiest car buying process by far and we got a great price. Since then, I have had lots of interactions with them and they are all positive. These guys have it down. read more

I had a wonderful experience recently at Honda Cars of Boston. I had just come from Burlington Herb Chambers where my experience was not so pleasant. I shared some details of this with one of the staff and was introduced to Pete in sales. He was pleasant, friendly, professional, and anything but pushy. I was able to test drive the 2014 Accord alone which I appreciate. There is nothing worse than test driving a car and having a sales person trying to sell you on all of it's features while you are driving. I was able to take my time driving the car to make sure it was what I wanted. After I returned from the test drive I was given some rates on a lease which were much lower than what Herb Chambers had quoted me (and not to mention I wasn't asked to put anything down!) I was able to get into a 2014 Accord for only $230 per month with just a little $$ down. I was thrilled by the news and was ready to move forward with the process. One issue though was the the car I wanted was white and although they didn't have one in stock they arranged for a white one to be delivered by the end of the week. In addition, the day I came to pick up the car there was an issue with my insurance company being closed so I wasn't able to drive the car home that day. Pete stepped up to the plate and offered to drive me home so I didn't have to call for a ride. He went above and beyond what was necessary and I really appreciated that. When I was ready to buy and sign the paperwork, Oscar assisted me with the lease process and explained everything to me in simple terms. I told him this was the first time I had ever leased a car and he put my mind at ease. Like Pete, he was friendly, pleasant and very professional. All in all, my experience at Honda Cars of Boston was incredible. If you are in the market for a Honda this is the only place you should go! read more

This is the best place to purchase or lease a vehicle. The best sales administrator Mr. Frank Diaz And from finance Oscar. The best of the best. Thank you so much for helping us find the car of my dreams you people are the best. . May GOD BLESS all of you. read more

I have to give a shoutout to Sao, Joe and AJ for being so helpful when I went in on Black Friday. I was able to upgrade my leased civic to a crv at a reasonable new price. They were efficient, funny, and very helpful. Highly recommend talking to any of these guys over at Honda. read more

I feel compelled to write a review of my used car purchase experience at Honda Cars of Boston because they have so many negative reviews here on Yelp that I almost did not come in. Yes, at the end of the day they are a car dealership and they want to sell you a car. However, after having a really bad experience at the Other Car Dealership in Boston (you know who I'm talking about), I was relieved at the minimal pressure I received from the sales team at Honda Cars. The guys who worked with me seemed honest, patient, and listened to what I wanted and did not try to up-sell. I was offered a fair price on the Certified Honda Fit I came to see (based on the KBB research I did). I was not willing to make a decision without taking the night to think about it, and they did not push me. They even put the car on hold for me until the next day without demanding a deposit so that I could take the time to make sure it was the right decision. I came in the next afternoon to seal the deal. The paperwork process took a bit of time, but the finance guy who handled the deal was friendly and transparent with the sales, loan and warranty process. Overall I had a positive experience. Based on other reviews it seems to be a mixed bag here, but I recommend going and checking it out for yourself if they have the car in stock that you're looking for. read more

Received a lot of help from Donald Camilo!! He helped get me a great deal on my new Honda Fit! He knows his stuff and was very patient with me through the process! read more

Had a really good experience buying my new Honda Odyssey with Honda Cars of Boston and our Sales Rep Justin Chin was really helpful and patient to guide us through the process! read more

After visiting a few other Boston area dealerships, I can to HC of B and I am really glad I did. The sales associate Ataan was fantastic, knowledgable and provided great customer service. The dealership worked hard to get me in the car I wanted for a price I could pay. The sales manager and business/finance staff were great as well. I highly recommend this dealership and encourage anyone looking for a new or pre-owned car to ask for Ataan. read more

if there is an option less than one star I will give it to this guys!! this place is joke ... they invest millions of dollars on their building and inventory... but I think they forget the most important element of business, is their associates, people who will take care of business and deliver their philosophy and vision to their clients!! I visit this place few weeks ago, I was greeted by one of the sales guys named "Sim" !! this guy could do any job in life, except something has to do with customer service, very arrogant rude ... I don't mean just to pick o the guy but he was really unprofessional and not knowing what the h.. his doing. I was very strict with him, I knew the car I want I drove it I sat down to talk numbers .. I gave him an offer .. 500$ bellow the asking price, the guy got very upset an offensive .. his manager show up trying to fix the situation but he couldn't, I was already at door 100% sure I shouldn't be doing business with those guys .............it was very bad !! next day I drove 15mn north of Boston, I find real car dealership, they were very happy to help with my new Honda 2017 with no problem. read more

Watch out for the attendents at the service department at Honda Car Of Boston in Everett, they will invent reasons and excuses that you will need for your car and they will not even break down the labor and parts to you. So you will end up with a bill for parts like $260.00 and Labor $650.00 and the greedy attendants will be doing cartwheels that they ripped you off, made money for themselves and not even care if you are a loyal customer. After writing this I am a disloyal customer read more

My experiences at HCOB have been somewhat positive until I had to turn in my lease and get another lease. They strung us along for a whole week and then on the day that my lease was up, they call to tell me that the lease that I wanted couldn't happen that it would be an additional $100 per month!!! When I said that I would buy my current lease they told me that I would then have to pay for it to get serviced!! When I had just spent $900 3 months earlier to get it serviced! So now this service will jack up the price some more! When we went in to look at another lease they told us that we didn't have any equity in the current lease! When I just went onto Kelley Blue Book and the current value of our leased vehicle is $8k more than what they are saying, how can we not have equity??? This dealership is a joke! They keep you in the showroom for hours and then play games with you! They told me that the lease contract says that I have to pay for the service before I buy it, how about that contract that we signed saying that they would lease me the new vehicle for the $350/month not the $450/month that they just quoted me?? I wonder if that would hold up in a court of law? Not only are they not giving me the car that they promised me but they also have over $3k of my money! If anyone out there is looking to lease or buy a Honda, don't go to these guys! They are crooks. Every last one of them. I will be disinfecting myself and my children when I go in today to buy my current lease. The only reason I have to that is that I have already invested so much money into this current car. Their parts and service department are also lacking in customer service skills. Just beware when you come in here, you will definitely be robbed! read more

I recently bought a certified pre-owned car from Honda Cars of Boston. I had been putting off trading in my old car because I was dreading the whole car purchase process having run into some very unscrupulous dealerships in the past. I dealt with Frankie and Juan - they were professional and knowledgeable. It was an overall great experience. From the initial phone contact to the test drive, negotiation and finance process they made it clear that they wanted my business w/out making me uncomfortable. Everyone I encountered at Honda Cars of Boston was pleasant and helpful. I had done my research first and knew what I wanted, what I was willing to pay and what I wanted for my trade. I also had several pre-approved finance offers so I knew what my interest rate should be (they beat the other offers). The final deal was very close to what I expected and I'm very happy w/ it. The car is great and exactly what I wanted. I would recommend this place to friends and family. I'll give them a try for service when the time comes and will post a review at that time. read more

Stay away Bait and switch I saw a 2011 Honda Accord EXL on line for 18,900 I drove 45 minuets to see it and when I got there I asked what the best price for the car would be. They had me sit and wait 20 minuets and the salesperson comes back with 20,300. and says to me well how much did you want to pay. I did not go there for games this is a bad way to do business.. read more

My girlfriend purchased a Honda Pilot there and after a few months we decide to refinance the car thru our credit union, but before that we needed to cancel a few warranties she added to her car. That was when the everything started, after wait for almost 40 mi s for a finance manager who is the only one who can cancel that kind of things we spoke to A.J. RANA, i told him why we were there and he started giving us attitude, he was so rude in every second of our conversation and he told us that we can not cancel those warranties, but he told her that she can cancel it at any time when she purchased them, so i called HONDA directly and they told me that the dealer is the one who can do it. After he listened to my conversation with HONDA Financial Services he told me that he can doit "how is that ?" So he told me in the rudest posible way "Go get the miles in your car" and i ask him don't you have to verify that to make sure is correct, and he told me that's not my job, if you want to cancel it, you have to do it. We will never do busines there anymore and we won't recomend that place to any body we know Cuz their Customer service is horrible read more