I went there just to stop to get a quick thing of fries and nuggets and the place was nice and warming but once they gave me the food the fries had a peace of hair in it and praying that my nuggets are ok, but when I look they were burnt and didn't taste pleasant. read more

Horrible I was eating and I look down and this was under the paper. How can they not Atleast wipe that off. read more

McDonald's - I ordered some food for lunch and this is how they brought it to my table. I ate all my food to just look and see this under the paper. - Burgers Near Me - Worcester, Massachusetts

Normally don't have too many complaints but tonight I've waited 15 minutes for a mcchicken and counting read more

McDonald's - Waiting forever - Burgers Near Me - Worcester, Massachusetts

if i could give 0 stars i would. i have gone a couple times and they are always rude and mess up my order. i decided to try again simply for ease and they cancelled my order without telling me. read more

It's hard to be this bad at customer service - it takes a special kind of effort. Look at the other reviews. Could this be the worst location on the East Coast? It's clear the owner doesn't care as long as money flows in the doors. But how on earth is Corporate so unaware? Or does the money rule apply to that as well? Anyway, I'd rather lick the road than give them my money. read more

Brian the guy on drive through was very welcoming and nice definitely go here he was so nice to me and my friends and he was epic he was so sweet and needs a raise! read more

This business makes iconic hamburgers. The staff has no obligation to provide outstanding service because, well, the hamburgers are just so d*mned good! read more

McDonald's - A McDonald's customer enjoying a quiet moment with the maitre d. - Burgers Near Me - Worcester, Massachusetts

This place is NOT welcoming I went to the window after I ordered my food to ask how you doing and I got a stank look and got "fine" then the manger and the employee both look at me like I'm a weirdo for asking how you doing and I didn't even care for the attitude at the speaker when I was Ordering just not welcoming there the Gomez family needs to change the the workers there read more

Service is slow and unpleasant. The kiosk didn't seem to work, and none of the employees seemed overly interested in working either.

If I could give them zero stars I would, please pick a different mcdonalds nearby and don't go here. I ordered online along with my grandmother who also ordered on the mobile app (I did it for her so I know there was no user error) and when we got to the window they let us to the second window to get our food. The window person served the items on her screen too early and had to wait for a manager to come help her see that yes we did order two different orders and we told her exactly what it was but she did not believe us and had to wait for the manager to show it before we got our food. We then pull out and notice after eating that we were charged full price instead of the price we were shown to be charged on the mobile app meaning she somehow took off our coupons and then charged us full price....... Not only is that bad enough but the food was cold and my quarter pounder had a hair in it.... Again I will not be coming back here and I advise you to not go back either. read more

McDonald's - Quarter Pounder with Cheese - Burgers Near Me - Worcester, Massachusetts

Absolutley awful McDonald's. Waited 20 +minutes for my order. While waiting observed one of the workers with dreadlocks have her long disgusting hair literally slip into machines that serve shakes and scooped fries! Disgusting and unsanitary read more

I don't even think it deserves the one star. waited in the drive through line for over half an hour, line was almost down to the street. (I wish this was the first time). Multiple cars left impatiently, staff is talking to eachother and struggled to make a coke??? I thought using a soda machine would be common knowledge for a mcdonald's worker... i guess not. It seemed like every workers first day or they were never trained. I recommend taking the extra 5 minutes to go to another mcdonald's because you will probably be waiting for 30 minutes to get your FAST FOOD. additionally they never fail at forgetting something or getting the order wrong. something should be done i recommend FULLY RESTAFFING. read more

Staff all milling around talking to each other. Drive thru person is running back and forth between window and counter, but yet everyone else is standing around. Sitting and watching them for 5 min. Then I said come on guys, lets go. They handed me order. Was not mine. Asked for additional item, pure mess. They were all over the place, not once asking to confirm what we ordered. Nightmare!!! Waiting there for 15 minutes. Left without all of our order and wrong order. Worse Mc'D's in Worcester. read more

I'm a regular in the Tatnuck area and rarely stop here but was in desperate need of a quick coffee and stopped one early afternoon. At 12:45 PM, with one car in front of me and one behind me, I ordered a black coffee and two double cheeseburgers. I paid, received my coffee and was asked to pull forward to the white line. I watched the 4-5 cars behind me receive food and leave. Some were also asked to park. The attendant kept asking if I was whom ordered the happy meals, quarter pounders, etc. Then a pause in drive-thru customers, two more cars served, and one more asked to park. That's when, at 12:58 I asked for my money back. The exact same thing happened the last time I stopped weeks ago. I won't be back. Other local options: Bushel & Peck (breakfast and lunch) read more

McDonald's - the receipt for the restaurant - Burgers Near Me - Worcester, Massachusetts

The service was horrible they didn't have anyone on register so I went on the kiosk to order . That didn't work either went back in line no one wanted to take my order they weren't even busy and had a hard time getting food out to people in the drive through horrible experience customer service lack on service . Never coming back read more

Generally, I have no interest in patronizing McDonalds. A rare occasion, as a absolute last resort,, is about the only reason i'd ever consume such crap. Specific to the Mill St location - WORST OF THE WORST. Just plain awful. From sliding on the greasy floor, to over hearing an obnoxious, self entitled employee rant (in broken english) about a picky patron (patrons bring the cash in!) that had the audacity to return their improperly prepared food order... Had my last visit long ago and will never return. WORST OF THE WORST. read more

Stopped in here to grab a quick bite for the kids. Staff was friendly. The dining room was a disaster. There was many a table with garbage strewn about. Though the weather wasn't cooperating when we were there, the outdoor seating was a nice touch. read more

McDonald's - the front of a mcdonald's restaurant - Burgers Near Me - Worcester, Massachusetts

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My order was missing four items. Absolutely ridiculous. This is not the first time this has happened. Recommend going to a different location where imbeciles don't work. read more

One of the cashiers will take your cash and walk away for 10 minutes in the hopes you will forget about your change... then he lies about it. read more

I occasionally stop by this McDonald's after class (usually around noon) to get something quick and cheap to eat and it's usually pleasant with the older crew working. They take accurate orders and hand the bag out with the correct items right as you drive up to the second window. That would give this McDonald's five stars, however... I also occasionally stop by this McDonald's late at night after a long day when I'm too tired to make my own food at home. At this time, the older crew have gone home and the teenagers are now the ones "working". The guy at the speaker mumbles in an almost inaudible tone so I either have to assume what he's trying to say or ask him over and over to repeat himself. When asked to pull up to the second window, we were greeted with the creepiest guy who attempted to hit on both me and my sister. He wouldn't stop staring and it made us extremely uncomfortable. Inside the restaurant there was an awful lot of screaming and yelling from employees who were having too much of a "good time". One of the female employee's boyfriend hopped the counter and proceeded to "party" with the rest of the gang. The food we ordered (a simple McDouble) took 15 minutes to make for some reason. I know for a fact that it does not take that long to cook two patties and to put them together. There was no one in the lobby ordering food and no one else in the drive through, so what gives? When we were finally handed our bag, the guy refused to give it to us unless we said please. What the hell? All we wanted was our food, not to be talked to like that. I suppose he sensed how irritated we were getting and gave us the bag. The burger was sloppily put together and after all that time, cold. This McDonalds is a decent place to go to in the morning, but proceed with caution and a hungry stomach if you choose to go here at night. read more

So a few months back I came here and was very upset with how long my drive thru wait time was - well over 10 minutes maybe even 15 minutes ... But have stopped in many times before that and always a ping wait time - just got a coffee anyways write a complaint because quite frankly got sick of it ... Well owner responded and was pleased about that ... Well I have not come back in a few months ... Visited this am got a #8 it's 830 am - no one in line ( inside) I stood for a few minutes before someone came to the counter but some guy decided to jump in and get a refill on his coffee - had to wait ok whatever so I get waited on she was very nice BUT AGAIN The quality of the food stinks hash brown luke warm and the sausage burritos were hard and nasty .. Threw one out only could eat 1/2 of the other .. Yet more money wasted on this sh*tty place . Not sure why they can't get there stuff together I have given this place countless "redos" but you can't win food stinks or staff stinks long wait times ... Not sure how he stays in business to be honest . Maybe his Corp should really look into this store you can't tell me by chance I'm the only one NEVER AGAIN WILL I COME THIS WAS THE LAST CHANCE I WILL GIVE I'm sure they don't care I'm just a coffee customer more often than not but every customer matters and every dollar matters read more

I orderd a value meal triple stack quarter pounder and french fries that was suppose to come with a large Drink. Which I hate Soda so I replaced my drink with a milk shake. The fries were half full and crunchy and dried out and cold. Now I remembered why I don't like McDonald's over priced and food sucks. That is all I can say here. Bub bye losers I will never eat there again. Id rather eat a dead Rat probably taste better. read more

Just ordered and my order came incorrect, no burgers only fries and pies. I ordered a Favorites for 6 and a Double Quarter pounder meal... waited over an hour and all I got was fries and pies. Sad. Never again. Just go home at this point, why are ya reporting for work? read more

Extremely clean. Courteous employees and a large customer base. The managers are always available. One of the best. It is what it is. Fast food served hot. Give it another shot. If you still find it sub par then let the Owners know. Gomez enterprises, they own 68 locations. So the business model must be working. read more

I think its good Sushs Ok food quality isnt equal to pricesjhshs Kinda pricey for the quality Not to good Its okk Could be better Maybe theybl like it that way Fishlay chiken barbacue maybe better Good but read more

Waited in drive through for 10 minutes and I asked for extra sweet and sour sauce and did not get any. Typical for this location.

For fast food, it's okay. The fries are average and their meats are average. My biggest gripe is the fact that there are constant errors. I order a McChicken with no mayo, that should not be messed up! It's less work for them, so they should just do it. It's fast food so I get it, but relative to other places with 4+ stars this is obviously way below. read more

Went through the drive through and it was a disaster. Waited for one item and they brought it out but didn't bring out the rest of the orders! They went back a total of 5 times and this was 2 employees bringing out the orders. When we finally came home the French fries were disgusting as they were under the heating lamp for to long and the Sprite was so disgusting when I tasted it I couldn't drink it. Also received wrong burger. Will never go back there again!!! read more

Had to clean my own table and floors were dirty. Almost broke my ankle from the puddle of water on the ground and asked for it to be cleaned up and all that was done was a lady putting a sign on the puddle. All tables were mostly dirty and had numbers left on them. read more

HORRIBLE!!!! Found a long hair in my sandwich. Called the manager to let him know and he offered a free sandwich, but I told him that I would never go back there, but to make sure his employees were wearing their hairnets read more

This place is terrible. They are very rude. They rushed me while I was ordering and didn't get to finish. They don't use gloves with the food and they will treat their customers like they're dirt. AVOID THIS MCDONALDS read more

Three strikes - I'm out. Can never get my order correct and I don't have any special requests ever. Today it was a Diet Coke instead of a regular and a juice instead of milk for the happy meal. Wicked long wait time in drive thru always. read more

So we stopped in this morning for breakfast, what a monumentally bad decision. You wouldn't think this would be so hard, but here's what happened and to quickly sum it up, I'm still starving.... We go in, on the way to work, my friend orders her food first, she ordered 2 round eggs and 2 sausages (basically a sausage mcmuffin with no bun and no cheese). Then I order mine, 2 round eggs with cheese (basically an egg mcmuffin no bun no ham). Go over to wait for food, my friend (thankfully) got hers with in 2 minutes. Then about 10 people order after me, one who was 2 people behind me was an employee at that location and everyone working had to drop what they were doing so they could joke around and talk to her (but lucky her she was the next person to get her food after my friend even though she was TWO people behind me). Then I stood there continuing to wait...and watched literally everyone in line behind me get their food, and who knows how many people in the drive through. I watched the little timer on the order screen as I had nothing to do while I stood there and waited, and once it hit 10 minutes I just was mad and sick of waiting (and my friend I was with was already nearly done waiting and surprise we had things to do that didn't include waiting forever for food or we would've gone to a real restaurant with real food). So I called the lady over who was handing out the orders to everyone and said you can just go ahead and cancel this order, she said oh I can have them make it next (next AFTER the 10 people behind me?) I said no my friend already finished eating and we have things to do. So she said fine and walked away, so I did as well because I'm really pissed off at this point (as they didn't even TRY to offer an apology!) went over to watch my friend finish her meal. Told her what happened, she said, did you get your money back, I said no they didn't seem to give a crap, and she made me go back up to get a refund (again no apology nothing, the person didn't even speak just handed me the money and walked away). The fellow employee who was 2 people behind me had already finished HER food and was walking out at this point, must be nice, I'm now stuck being hungry all day! Now, I could possibly entertain the idea that in fast food when you order something "off menu" it confuses the workers and this is the problem, except for the fact that my friend who was with me, did exactly that and got her food right away. There was literally no excuse for this except pure incompetence (and to be fair I did hear the lady who was handing out orders ask at least 5 times for 2 round eggs with cheese to the -I guess- "assembly" staff who just flat out ignored her each time) but really unprofessional, and a really horrific experience (as I said I'm now hungry for the day because we only allotted enough time to stop quickly and grab McD's bfast before work). This is actually my first visit to McDonalds in a few years, I actively avoided them for a really long time because of instances like this. Clearly not long enough. If you really like McDonalds and have to have it, I would at least suggest going to a different location because this one is just tremendously bad. The service is bad, many people had to come BACK up to the counter to ask for things like ice for their drink, ketchup, sweet tea etc because nothing was stocked, but honestly 10 people after me get served first? Not really sure what that's about my money was just as good as the rest of theirs to take! read more

Worst one, the drive thru takes forever, they care more about being on their phones then making the line go quick

Used the drive thru 4/25/16, wasn't a long wait, drove the 5 mins home and the food was cold, (as in sat on a cold metal shelf for a while cold). Complete waste of money!! Never again. read more

They are absolutely awful. There is always a wait on the window to place the order. The staff focus more on talking to each other rather then serving the customers. 90% of the time don't get the entire order. I hope the management steps in because they are in a horrible shape. Very disappointment!! read more

This McDonalds could be better in service, the few whom serve are good, however there are more negative visits than positive for my time's going to this location. 70% of the time they screw up my order. But this is not to say all employees whom served me are horrible, in fact I had an order that was screwed up massively and when I called to complain, a female Manager was kind enough to Comp my next visit of the same order I originally made. So my final assessment is that if you visit this location, just be sure (EXTREMELY Sure) that you have the right order before walking out the door or driving away from the "Drive-thru". Other than the mess up in my order, these employees are very friendly and willing to correct the mistakes they made. read more

As far as the food, it's McDonalds. The accuracy at the drive through leaves MUCH to be desired. Be sure to check your order on the screen and verify what's in the bag, otherwise you are likely to be disappointed. read more

I ordered through the drive thru, they made and gave me the wrong drink.. and when I took my bag and got home, missing a sandwich and fries were gross as if they were cooked in dirty old. read more

Really outstanding work from the employees, they try there best to pleasure you. Honestly amazing, Anthony the employee is funny as well