Steak and cheese pizza with no steak. Sauce was Basically katsup. Called and told to take it up with door dash. read more

Listened to my gf speak to the manager on the phone about our order not being delivered but they didn't bother to tell us till about 1 hour after the order was placed. We understand that the weather is bad but if your business says it's open/delivery is available... how about a call back when you know the order placed was for delivery. So it doesn't sit there with you knowing it won't be delivered. Never going to this place again. Do not recommend, terrible customer service. read more

Customer service was great was concerned about previous reviews but when I went in they said they are under new management got my pizza in 10 minutes! read more

The delivery fee seems to be 22% of the value of the pizza, paying that and being expected to tip the delivery driver is just unreasonable. Either remove the delivery fee, or tip the driver yourself. read more

Papa Johns Pizza - The delivery fee seem to be about 22% of the value - Pizza Near Me - Worcester, Massachusetts

I myself am a huge fan of the medium cheese breadsticks but all in all I have more positive on their food than negative but like any place you get food run it's not always 100% I don't give up good things take time try Papa John's read more

This location delivers the worse pizza of ALL pizzas I've ever had. In addition, when ordering on the Papa John's app, it reports that the pizza is delivered when it doesn't arrive for another 45 minutes. When the pizza does arrive it is complete trash. The dough is barely cooked and soggy. If you want a horrible experience just stab yourself in the eye instead of ordering from this yuck spot. read more

Papa Johns Pizza - Undercooked: The Works Pizza - Pizza Near Me - Worcester, Massachusetts

If I could give this place a 0 I would, but unfortunately that's not possible so I give you 1. There's no other way to say this but this place is absolute garbage. The workers are some of the most disrespectful people I have ever met in my life. The cashier gave me and my friend the stankiest side eyes even though we didn't do nothing. When I was taking my order she was rude, disrespectful and impolite. AS FOR THE BOSS, he needs to get checked out immediately. The man is stomping and jumping all over the place, slamming things down and yelling at people. Can't tell if he's joking or not but seriously, he is not okay. PLEASE IF YOU ARE READING THIS DO NOT GO HERE PLEASE I AM BEGGING!!!! If you get overstimulated easily, you're going to hate this place and I promise you that! I hated every second of being there and they took a whole hour with my food and didn't start til 40 minutes in of waiting. I rarely write reviews but when it's bad, it's genuinely bad and I need to warn you all. PLEASE DO NOT GO HERE I CANNOT STRESS THIS ENOUGH! Go anywhere else like literally anywhere !! Thank you and make sure to leave a like :p read more

Pizza was cold. Customer service was terrible. Had to wait 5 minutes for someone to greet me at the front. I had to call the business number to alert workers I was there. Way overpriced for quality. read more

No delivery service...and when you pick it up, they forget half your order...not much else positive to say about it...love Papa Johns stuffed crust, but not this location/franchise read more

Because of the freezing rain and sleet, I wanted to order delivery tonight. Grubhub was down (likely because of the weather, must be a corporate policy or something), so I decided to order from Papa Johns thinking - it's a national chain, it's usually ok, what could go wrong? Oh my. After ordering, within about 15 mins, the app indicated that the pizza was on its way. I live 3 miles from the shop. After an hour of waiting I called the store and the woman who answered told me her driver was "a few minutes away". Another 30 minutes later, the driver arrives, pizza in hand, but without the cheesy breadsticks I had also ordered. I asked him where they were and he said he had to go back to the store to get them. I told him to cancel that part of the order, not wanting to go grey waiting. When I finally got inside, the pizza was not only cold, but arguably not pizza at all. I'd call it more of a week pizza slop. It was also the WRONG pizza. I couldn't get 4 of the slices out of the box without half of the slimy crust and all of the toppings falling off. The other 4 slices I attempted to resuscitate in the oven, to no avail. When I pulled them out the same thing happened. See the picture. Buyer beware. There are more one star reviews for this particular shop location for a reason. I hope they get a visit from a regional manager or something soon, because they clearly have no idea what they are doing . read more

Papa Johns Pizza - Pizza purée? Deconstructed pizza? That's being generous ..... barf - Pizza Near Me - Worcester, Massachusetts

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Even with today's circumstances where business try to reassure customers of service and great food I am humbly stating that I was not thrilled by the Chicken Bacon Papadilla that my wife ordered , and I had the duty of picking up and eventually try. I only eat chicken , this was gummy like chicken kinda like undercooked and ruined my appetite and my wallet. I give much respect to the workers , although I saw face masks I did not see gloves . Sorry, I'm good . I will stick to mom and pop shops around June St. read more

Man...don't bother with this rude, unprofessional ownership. Long story made short, they told me I could use part of my gift certificate to buy a soda, then charged me for it. When I got my receipt and questioned why I was charged cash for my soda, the owner got very indignant. I said forget the soda and asked for my cash back. They wouldn't do it at first and the argument got heated. Rather than admit she made a small error in math and apologize, she got ruder and ruder. I finally got my cash back. Great customer experience, right? These owners are rude and unprofessional - it bleeds into their business. It's a shame. Maybe they'll close soon and we can get a better business in there. read more

Tried calling in a simple order, one pizza, one papadia, that's it...phone call #1 routed me to an overseas call center where I spoke to someone who was so wholly incompetent and incomprehensible that I had to hang up. Tried calling a second time, got someone equally as baffled by the concept of ordering a pizza. Put me on hold to speak to a manager because they didn't know how to accept payment with a gift card. Eventually had to hang up again and order elsewhere. Can't we just call directly old school style and simply place an order with the restaurant? Entire thing took 20 mins with no resolution. Never again, I'll give the mom & pop shops the business instead. Gift card is going in the trash. Better ingredients, better pizza, dogshit customer service, Papa John's. read more

First time ever going here and was pleasantly surprised by the friendliness of the workers and the food was awesome!! Just wanted to let them know I appreciated their greeting and fast service. read more

Very disappointing. Steak n cheese wasn't good, had to throw half of it away. Pizza was mediocre. I won't go back.

Made a pick up order, I arrived a bit earlier than my pizza was ready. The cashier told me to wait so I did. I watched them make my pizza and they weren't using any kind of gloves when they were rolling, throwing the dough to make the pizza. Won't be coming here to buy pizza for my family again. read more

Definitely something new. Not the normal pizza place, I especially liked the variety of toppings. So many choices, check them out give them a try. read more

Food was gross! We wanted to try the Shaq-a-roni pizza! Such a disappointment. Thought I was going to be loaded with pepperoni NOPE! Cheese sticks were over cooked. Will NOT be going back. Could have gotten better pizza at dominos or from crack shack in main south read more

See my review under not recommended. It is an excellent and honest review. Screw yelp! Pizza not very good; but at half-price, okay. read more

I order from here almost everyday ,2 hours ago i ordered a pizza,plain chicken wings w ranch,Honey chipotle poppers ,hero sub . When the driver came i received my four boxes but soon realized they sent 2 orders of plain instead of one of them honeychipotle ,i called the store and told them and one of the employee said they were putting my poppers in the oven and would send them out with the driver , over an hour later i called after waiting in my window for them ,they were rude and tried to claim i got all my food (which i did but not the right food ) so i clearly stated that and they transferred me to their manager who was very rude and spoke to me with disrespectful tone , never again this is ridiculous there was no need for the attitude because they can't get a simple order right ( not mention my 6 dollar delivery tip ) read more

I don't know what's going on there, but, someone better fix it. My sister ordered two pizzas through door dash with four bottles of soda and a brownie last week. Well the pizza came only, but, it was only one pizza, one bottle of soda, and the brownie. She called and told them that we were missing one pizza and three bottles of soda, then Papa John's also called us. we told them that we got one of the pizzas, but, not the other or the sodas. Today we ordered from the same Papa John's two pizzas ( had a coupon bogo free ) and four bottles of soda and a chocolate chip cookie. First the guy called ( I think he wanted me to come down to get the stuff ), I told him the door was open, he came up, but, only had the two pizzas and cookie. I asked were was the sodas, he said he left it down in the car and it was only one bottle, I showed him that it said four. He said he had to go to the store to get the other three, I even told him were to get it on sale. After about ten minutes he came back with the other sodas and he asked for a tip. I say I'm sorry but I'm on a fixed income and it's the end of the month so I'm short. He stood there and asked again for a tip, asked for two or three bucks. I'm sorry but that's the rudest thing ever to do. I did call the store and report it, when I was a pizza guy I never asked for a tip no matter how big the order was or where I had to bring it. read more

Don't ever order from here. I submitted an order last night through grubhub at 11:35pm and waited up an hour and a half for my food to arrive. It never arrived. No calls, no knocks on the door, nothing. I called this morning after the store opened to request a refund. I spoke to the manager on duty and as I stated my reason for calling she interrupted me, telling me that the driver knocked on the door, called several times and the store called several times. I have phone records that explicitly show otherwise, that I was never contacted and the store made no effort to deliver the product it promised. I am happy to provide those records, but the manager was uninterested. I even asked what times the store called me, a simple thing to look up on a modern phone system, but she was unwilling or unable to give me that information. I explained that I've been a delivery guy, i understand things happen, I just wanted my money back. She only offered to get me an explanation, but refused to give me my money back. When it became clear that the store was attempting to steal my money (by not delivering the product that they are contractually obligated to deliver), I became upset and was told that I was being rude, and they would no longer talk to me. I absolutely was rude. Because my money has been stolen. It is really awe-inspiring to witness the level of base incompetence put on display by the staff at this store. The raw inability to transport a 16" pizza from one location to another in and of itself is difficult to comprehend but the sheer lack of cranial real estate to even engage in base level customer service best practices rivals the small rodential mammals found in the nethers of my apartment walls. Then take into perspective that given the respective positions of the people involved the issue appears to be systemic, a tumour of jaw-dropping incapability. If a business can be likened to a living thing this store would be truly a diseased beast, disfigured and deformed, parasitic to the ecosystem at large, eating whatever can be shoveled by it's mutated hands into its gaping maw, vacuous eyes barely registering the nature of it's own existence while providing no value to anyone, anywhere. Don't ever order from here. This store is more than willing to breach their contractually obligated duty to deliver their product and steal your money you have worked hard for. They adhere to the pirate code, "take what you can, give nothing back." Which is funny in a hollywood movie, but a poor business model. read more

This is my spot and definitely the best PJs in the city always good service and fast. Manager is great and takes care of any issue to make sure everything is always awesome! read more

This papa smurfs is the greatest one there is!! They say it's 100 feet across and smells like what you would think it would. We got a cheese pizza but my brother said I didn't deserve any so I just ate the spicy pickle that came with it. Overall this is the best papa Shawns I ever did eat at and maybe is even the best day I ever had! read more