This location has really gone downhill...& using cheaper smaller burgers is the main reason. This is a Big Mac? There's more bun than burger & the fries tasted old & cold. I rarely eat fast food & really wanted a good burger. Never again! read more

McDonald's - Sad Big (small) Mac. Hardly anything on it & the beef patties were thin & overcooked. - Fast Food Near Me - West Point, Virginia

They got a new manager not only is he helpful he's a cutie this place has turned around with him working.

The staff there is SO rude. DO NOT order the French Fries as I watched an employee with NO GLOVES touch & pick up the french fries & put them into the cartons while I was standing at the counter waiting on my order. 1 of the drink machines in the lobby wasn't working & I was told they can't put an OUT OF ORDER sign on it. The floor & tables were nasty as if they hadn't been cleaned in IDK when. The bathroom was just as nasty. It's clear that this McDonalds needs to be shut down or have an all-new staff & management staff come in & take over. Needless to say I will never stop here again on my way thru West Point. read more

Absolutely hit or miss place. I've had very good service here but normally substandard at best. I pass through about every week and this is my stop rest point headed for Reedville, last Sunday my card was over charged and I didn't get my coffee after asking 3 times. $41.00 for two hot apple pies. Didn't see overcharge until the next day. Yes I called and was hung up on.. read more

3:29 pm Friday April 24th. Pulled up to drive thru after a while saud hello, person said we are temporarily closed .I saud excuse me she repeated what she said and then asked what do you want. Poor customer service. read more

I do not recommend this McDonalds. Our food took a long time to be served and when it was served it wasn't nice and hot- not even warm. Instead of bringing it to the table the shouted out my name to come get. I don't mind it's just that if you aren't going to use the table numbers then don't offer. I personally think they were more inclined to work the drive through than serve the sit down customers. I believe our food sat for a while before shouting for me to come get it. Wish I read yelp before hand. read more

This was the worst McDonalds experience I have ever had. It took us 45 minutes to get our food and people who ordered after us were receiving their food. The women working even acknowledged that our order was taking too long at the 25 minute mark but did nothing. And then when we finally got our food they were missing some items. Thank god we were just passing through and never have to visit this establishment ever again. read more

This is by far the worst McDonald's in the 804.You are better off going to Burger King where you pay a little more but it's fast and reliable. This place closes a hour early than advertised and never opens on time. Don't waste your time, a sit down restaurant is faster than this shit hole. read more

If I could give less stars or negative I would... Worst McDonald's I've ever encountered on more than one occasion you would think that I had learned my lesson. Waited five minutes for someone to come on the drive-through and when they didn't, I pulled around to place my order thinking something was broken and they tried to make me go back around and get in line again when there were only three cars behind me and it took me almost a full 10 minutes to get to the window for the two cars in front of me. I should've paid attention to the low star rating, save yourself and go to the Hardee's across the street read more

The French fries were hot and good BUT THEY FORGOT MY MCCHICKEN and threw the fries in the bag sideways and no KETCHUP when I asked for a lot of ketchup .. and the tea TASTE OLD read more

i have several times at the west point virginia . i had to go to hardees. they are out of orange juisce and tea. brekfast foods i like the pan cakes people where getting out of line to go some where else. i went on a friday night and the had closed the front of the building. someone needs to come and check on this medonalds one star horrible service read more

Walked up at 730 on a Saturday night and a worker ran up to the door and locked it. Why is the lobby still closed?

Were there a 1/2 before close and employees were messing around in the parking lot and had already closed the restaurant. Absolute trash.

Firstly, they took forever in the drive thru. Secondly, they proceeded to put tartar sauce on my sandwich after i said no tartar. Then and not only then, I went inside to tell them, and it took them 15 minutes just to acknowledge me. I had to say "excuse me?" and then the lady was like "i'll be with you in a moment" after i had been standing there for a solid 15 minutes. Another one of the workers kept looking at me but never acknowledged me. Never going back there again. read more

Thanks for the "large" fries. $4.00 we'll spent. So West Point McDonalds charges about 50 cents for each fry. Very nice! read more

McDonald's - A "Large" fry - Fast Food Near Me - West Point, Virginia

We we in at 1030 and no one was near the register employees were just bs ING with each other and nobody came to take our order for 5 min so we left. Will avoid west pt mcdonalds forever. read more

This was quite possibly the worst McDonald's I have ever been in. We were actually reluctant to dine inside after placing our order at the kiosk and having a seat. Every table was dirty, with crumbs and such. The floors were just dirty and also had crumbs, trash, and food on them. This was a pit stop heading back to Richmond from Port Haywood and we spent some time there, and not 1 person attended to the cleanup in the "dining room ". It wasn't that busy inside, maybe the locals know better. All I can say is that it is clear that this location has had a recent renovation but no one is caring for it. I also greatly dislike ordering from a machine. Put people back in your store so that you can have some upkeep, or get a robot that can clean. read more

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I live in west point with two kids this is by far the worst MCDs I have ever been to I have been here for three years and in that tike they have gotten my order correct. And I do not make special orders just simple request. The food is most if time over cooked and cold. By far the worst expierence at any fast food Restraunt. They are slow and still with the time it takes they cannot .manage to get order correct. 0 out 10 read more

Stopped for breakfast, and they had no orange juice, no lattes of any flavor, so I went out on a limb for Dr. Pepper. Out of Dr. Pepper too. I was surprised they had mcmuffins! read more

Rude general manager. Did not want to wait on us. Waited 10 min while employees ignored us. Drink machine didn't work dining room is nasty. Avoid this place. read more

Consistantly wrong orders, cold food, short chain ge, slow service, and food is just plain garbage. Got ripped off for the last time today. read more

McDonald's - Big mac? No garbage. You ripped us off for the last time. - Fast Food Near Me - West Point, Virginia

5 November 2023 @ 501 AM. Sign on the door says they open at 5 AM. Walked in the lobby, menus lit up, no food available. Clearly a management issue. read more

If I could give 0 stars I would. Drive through worker eating ice cream while giving people their food and very rude.

Very dirty. Staff isn't friendly at all. Food all over the floor and tables. I don't plan on going back.

There food is nasty and they also always mess up your order. There food is also always stale. The employees look dirty and the place is also dirty. read more

I waited for over 5 minutes, at the speaker before someone came on the speaker and was given an attitude. The store opens at 0500 is was the only person in line at 0535. read more

Beautiful modern facilities, but tremendously disorganized service. No one at counter to take order when we arrived. More than ten minutes between ordering and getting food. They were out of both sweet and unsweetened ice tea. Oh, and we realized after we left that we did not get our beverages. And my daughter didn't finish her McNuggets stating that they were gross ... a McDonalds first. Will avoid in the future - you probably should too. read more

Brian the manager is doing a great job. He has made this place so much better. The lady behind the counter is so cheerful it makes a huge difference . Things have been rough at this Macdonalds over the years but I have seen a big improvement over that last three months. Let's hope it continues. read more

I generally avoid McD's because of the counter personnel. Most of them don't make you feel very welcome and are more interested in anything other than customer service. This McD's was thankfully a different experience. I ordered the steak & egg McMuffin for breakfast, and asked if it came with onions. The counter person immediately knew that it did, and when I requested no onions she with a smile said it would be no problem. She continued her pleasant smile when I picked up and order and pleasantly said that she hoped I enjoyed it. Had never heard of the steak & egg McMuffin before, but I enjoyed the taste. With it I had the hash browns and sweet tea. Glad to see a McD's that is pleasant towards its customers. read more

a simple biscuit took forever to get because they messed my order up worst McDonald I have been to

Got a hot fudge sundae with added caramel. Very good. Staff was quick and helpful. I wish they still carried the peanuts but overall a 5 outta 5. read more

Food is consistently cold and orders are wrong more than often. Bring a tent and a canteen if you plan on going through the Drive Thru because you are going to be there for a while. read more

I have never gone to this McDonalds drive in where they got my order correct. By the time you get place your order and get your food from the window, its almost never worth the time to go back through the drive in and get it corrected--you end up going inside to correct your order, which totatlly defeats the purpose of a drive in. Some recent screw ups: I ordered two McRibs with no onions. What I got was one McRib with onions and another McRib where the employee tried to pick off the onions but didn't get them all. Another example: I ordered two unsweet teas. What I got was one sweet tea and one soda. Another example: I ordered a large fry and got enough fries to maybe make up a small fry order. My example just today: I ordered a Big Mac with no onions and extra pickles. What I got was bread, a slice of cheese and two patties--no lettuce, no pickles, no special sauce. My advice is don't go to this McDonalds unless you have time to order at the counter and sit down and check your food. read more

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The customer service here has always been lacking but I believe it's getting worse. Today I ordered and I thought a dmv teller was working the drive through. She made it very clear I was an imposition and took her sweet time in even acknowledging I was sitting right there at the pay window. Both at the order and pay window it was just awkward. On the plus side my order was right this time. Last three times he have been they either forgot an item or something was just plain wrong. read more

I get breakfast once a week here and it's always a delightful experience. Not only are they friendly and polite, but man they are lightning FAST! And the food is always hot. I really look forward to stopping here each week. read more

So f'ing slow!!! This place gets hammered with tourist traffic so they don't give cap crap about customer service or speed.

This drive-thru makes absolutely no sense. I am asked to order at the first speaker, but there is no way to actually read the menu from that location. We don't eat here very often so it's not like I have this menu memorized or anything. The staff in the drive-thru is incredibly rude and to top it all off they put the shortest girl in America at the window who couldn't even give me my order because she can't reach the window. read more

Most of the time they are great but recently they keep mixing up my order . And I got to get better at checking before I get home .

Way to long to get my food. Very disappointed. I just hit add a review and it already knew what I was gonna say. Says a lot. read more

Today, I had a raw quarter pounder deluxe. Yum! please, please!! Give me the number of the owner!!