Customer service is very poor. The manager waited on me I think her name is Cynthia

My sister ordered a quarter pounder went home ate a few bites only to realize, it was raw! I came back myself because she was so exhausted from school to show them and they had me waiting outside. I ended up going through the drive thru after being ignored for 10 minutes. We will never go back to this location read more

PARENTS NOTICE- the indoor play structure room is closed and under construction until March'ish 2019. What a bummer. Hope they don't tear it out like Hercules McDs.. we wont go to that one any more in protest. The last time we came here we drove up and paid toll to come let the kids play, and the employees were so desperate to go home they tried to close the indoor playground to clean it up like 1 to 1 5 hours before the posted hours sign said it closed. We were about to leave and I went back and fought with them, they relented and let us and another family play. I know how it feels to want to get off work but man it was just not cool. read more

Mcdonald's more busy than i'm used to. surprised to see big at $4ish now. seldom buy foods here anyways. brew: (m. coffee, 1) -brew ok, above average. drips: -service ok, as usual, just one cashier..... everyone else is backup.getting orders ready -got coffee in mnutes......... read more

Very poor quality for a chain fast food place. 95% of my orders here have been incorrect with items left off the ticket or completely missing in the bag. This is especially true of getting it delivered. Every time I order multiple sweet and sour sauces (which dont even get me started on charging me for them, when i usually buy 4 burgers) they will consistently put just 1 in the bag or straight up forget. Very bad quality control here, I would recommend going to a different McDonalds if you are able to. read more

I ordered filet o fish and this is what I got 1/4th of a piece of cheese. Very disappointed and they skimped me on my fries read more

McDonald's - two pizzas in a box - Fast Food Near Me - Vallejo, California

Got my order wrong and forgot my drink. Then when I tell the young man who gave me my food, he just stares blankly as if he was lost. Bro offered no help. I tell him to inform his manager and he continues working like he has to make his quota of getting folks through the window within whatever number of minutes. Trifling. read more

Abysmal service, rude management who tell you you're wrong about their mistakes, and cold food. When you call to complain about the problems, they hang up and stop answering the phone. Voice mail is always full so you can't leave a complaint or ask for a refund. read more

I order via Doordash often and this time they canceled my order after the app said it had been picked up. The cancelation reason was bc the store was closed. I called and they were open. So they played me and stole my food or the dasher did. Either way, this location was involved. I can't leave my home easily at all and depend on this service. They are usually so fast and dependable but now I'm furious and may never order from here again. Straight up lying about why they canceled and now I'm without food and will have to order from somewhere else and wait longer. THANKS, YOU SERIOUSLY BUMMED ME OUT read more

Horrible service! So bad, I had to leave before even getting my Latte order. Long story. Suffice it to say; BEWARE of this "non-caring" place. read more

Today September 21, I had an elderly Family person with me that needs to use a wheelchair. I thought he may be simple to go to McDonald's and get some breakfast in between our doctors appointments. That was a huge mistake.!! For myself being a corporate manager of one of the biggest corporations in United States with over 7000 locations and personally I managed over 75 Customer service is essential to any business. The walk-up register has a VeriFone with a blue screen, which is the payment terminal and the payment terminal is corrupt instead of switching it with the other registers they left that on the main register so all transactions needed to be cash!! The gentleman working the register was doing the best he could to assist everybody. His customer service skills were excellent. after we got our meals, I asked for my English muffin to be extra toasted because they come out like a sponge on a Egg McMuffin. The food is thrown together, loosely, inappropriately, and half cooked. We had three meals and pancakes. They didn't bother to give us any utensils they didn't bother to give us any butter. They didn't bother to give us any syrup. my food was not cooked to order to my liking or the way that I asked for it it was terrible. When I went upfront to talk to the manager, she was a smart ass. She was probably about 28 years old had tattoos up both sides of your arms when I asked her about the utensils and everything she pointed at a sign that is posted on the glass stating that you have to ask for everything so I asked for pepper, butter, syrup, napkins, and utensils. I can only imagine the people that are getting their order. DoorDash good luck!!! She made every excuse in the world to me about the food. When I told her that I asked for the English muffins to be toasted rather than like a sponge she just kind of lift her shoulders her Customer service I give her an F if I was the district manager I would write her up.! The food was the worst that I've ever had at any McDonald's in my life the customer service when I ask the other girl for items they never bother to say how can I help you? It was like you were bothering them they never acted like they were ever taught any manners in the restaurant business they never said thank you you're welcome or anything. I will never eat here, or at McDonald's again under any circumstances the food was cold, unprepared not cooked. It was simple way that we asked to have the muffins toasted. We had no utensils no compassion by the customer service team and the manager. If I was the regional manager which I used to be or the district manager, I would have a training session read these reviews. There's nothing on here to be proud about. Everything looks to me like this location has failed they all need to be run through customer service training and taught how to assist in a professional, helpful, kind courteous, respectful way with mannerism! The end result you failed you get an F.!! I would give you no stars if it is possible because you do not deserve it ... ZERO read more

I got there ordered and waited 15 mins to move less than a yard into the drive threw. I was lucky their was no one behind me. Furthermore, i opened an account for BOFA with a local health inspector and they informed me that this mcdonalds has rats& roaches. read more

Showed up at lunch on a Monday. Found a large, clean dining area and a busy drive-through window. The drive-through traffic did not delay my order at all. When I reported their ketchup dispenser out, they promptly gave me a supply of ketchup. Wifi connected effortlessly. read more

Horrible service! Horrible. Confirmed my order 3 times! Some of it is still wrong. Then I left, and they forgot the fries. 15 minutes later I got the fries. Horrible! Horrible! Horrible! Two months ago they messed up the salad dressing and it took 4 people to figure out how to fix the problem. There is a reason why people make minimum wage, this is why. This is also why people are being replaced by machines. Glad these workers are not in medical school. Will never come back again. I'm hating it! read more

This morning I took my special education students to this location. We arrived at 9:45 and were told the started serving fries at 10 am. They were also out ice cream That was no problem we waited. At 10 am we were told 10:30 was when they started their lunch service. I explained we were told 10am but they didn't budge so we left. Thank you Mc Donald's we walked to Wendy's and were able to order fries and frosted at 10:22. They were delicious read more

I wish I could give negative 100 stars..... So I go into McDonalds by my house before work, I knew I should have turned around when I seen all the flies swarming around the register but I ordered anyway. I ordered two breakfast burritos and a medium iced coffee. When I get to work I opened my burrito and there on the side was the biggest green BOOGER!! I am soooo disgusted I am shaking! This Mcdonalds need to be shut DOWN...IMMEDIATELY!! MC NASTY ASF! read more

McDonald's - MCNASTY - Fast Food Near Me - Vallejo, California

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I went here for breakfast because I was in a hurry and I needed to get to work. horrible horrible customer service I just wanted a pancake meal with no sausage they insisted on giving me the sausage anyway and charging me extra for a hash brown. I don't go to McDonald's I was just in a rush and super hungry but I'm not going to pay $12 for a tiny fruit and yogurt parfait, orange juice and a pancake meal with pork sausage that I can't eat and a $2 hash brown they won't traid out the sausage for from McDonald's so this just reiterates the fact that McDonald's is a piss poor place to eat it's all GMO trash and they pay their employees mere pence, that is why they are never happy and spit in everyone's food. They don't have vegetarian options for people they aren't vegetarian friendly McDonalds is bad for Everybody's Health,. Honestly McDonald's has been trash since the McDonald's brothers sold out and sold it in the 1960s I don't know why I even tried, I'll never go to another McDonald's again. read more

Spent over 30 minutes in short line, got to the payment window and the wrong order was repeated. The cashier must've been in training, they had no idea how to fix this issue. Instead of sitting there waiting I decided to cancel my order and leave, after 30+ minutes and still hungry. read more

This McDonald's have a bunch of retards working here... (no offense) First the employee's need to learn customer service, second need a hearing aid, and third comprehend it all. came by yesterday, (may 21, 2012) through the drive through. The greeting came on, the order taker said hello, started ordering, the lady then says how can i help you? repeats order "WHAT?" repeats order. seriously? it was just a fudge sundae. How do you not understand and hear this?????? read more

November 22/18 Thanksgiving Day 6:25pm. A very rude drive thru employee (picture attach)ruin my bonding time with my daughter. He gave me a wrong order which can actually be corrected, coz its no big deal. But he choose to be arrogant and rude. The two women managers were so apologetic, and handled the situation in a well mannered approach. Thank you to the managers. read more

McDonald's - Fast Food Near Me - Vallejo, California

This is the worst place I've ever been they have attitude are rude and can never get your order right I wouldn't recommend it to anybody

This Mickey D's is always busy. It's super close to where I live so I see the huge rushes often. The few times I've gone there I've had the worst service in the world.That is the prime reason I stopped going. The kids working there literally hold conversations amongst themselves as they are taking your order. They say things like"oh giirrlll you so lucky you leaving. I still got 3 hours.." um OKay? just take my order... Then immediately after they slide your card they say "CAn I help the next person?" with zero enthusiasm and no thank you. Now the food..it comes out lukewarm. When you say extra pickles..you will get literally...one... extra..... pickle! When you order fries, you get three packages no matter what size you get. When you ask for more, they give you the death stare. did I not get the memo? Is Ketchup now a rare commodity? Can I NOT get more than 3 with my medium fry? oh okay..and the water...comes in the little sundae cups. I have to ask for three in order to finish my meal without getting parched. No..there's nowhere to fill your water cups either! This mickey D's is SO STINGY and the customer service is in the shitter. Mickey D needs to fire these grumpy, attitude-latent kids that pout and treat your customers like crap. Maybe they could hired people who have to pay bills and who have better attitude. Maybe..just maybe then I'll come back. read more

Went there for a friend's birthday party the kids had a great time on their play equipment the staff was very helpful had a wonderful time. My granddaughter enjoy her happy meal I was glad to see there was healthy choices read more

McDonald's - Fast Food Near Me - Vallejo, California

I do not think that the cashier knows how to calculate. The sausage burritos were $1.19 for 2. That's just the burritos. I made 6 orders of these. Which would mean 12 burritos in total. STILL for $1.19 for 2. The lady there charged me $14.28. That's $2.38 each. NOT $1.19. Then...she proceeded to charge me $2.38 for 2 hash browns. That would mean $1.19 for each hash brown... Please....get away from the register lady. read more

Quick service. Friendly stafff. Wi-Fi available. read more

McDonald's - Fast Food Near Me - Vallejo, California

The drive thru is absolutely horrible. 15 minutes sitting in one spot is unacceptable. No apologies or nothing. The time is 6:40.. I just placed my order at 6:54. No telling what time I'll actually receive my food. Management definitely needs to find out what the problem is. read more

I am thinking about posting a video on Utube or Facebook of a incident I witnessed today from this McDonald', it involved a elderly handicapped man. its starts off with the restaurant not opening on time and having the customers waiting outside, the elderly man rings the door bell to get the staffs attention, which I can assume that upset the management, because they made him wait even longer. Once the female manager unlocked the door she did not open it for the handicapped gentleman. Long story short once in restaurant the management didn't take any ownership of the rude behavior. Basically if you read some of the prior post for this McDonald's the behavior are consistent with the rude management staff at this location. If the owner or management does not respond to this posting. I will post the video. read more

This place always has plenty of issues 24hrs but closed at 2am the ice cream hasn't worked in 6-7 years

It a McDonalds....what can I say. Food is the same as any other. No long waits, ever. Kids will really enjoy this one...it features an indoor playgroound read more

McDonald's - Fast Food Near Me - Vallejo, California

Picked up lunch to bring back to the hospital and both fries and burger were cold!

Usually I wouldn't go on yelp for fast food .. BUT KEVIN AND JENNESA JENISA WHOEVER . Are RUDE like deservingly ass beat rude .. she hands me my bag of food and there is a hair clear as day on top . I hand the bag back ask for it to be remade and i get the NASTIEST attitude .. like at least make my fries because thats what was out. They act like they don't understand but then when i ask again she yells i know rolls her eyes and walks away .. GIRL .. at that point i want my money back.. i work as a sever so I KNOW CUSTOMER SERVICE . Idc how much you hate your job if you dont like it get another one but how dare you be rude .. im calling corporate. I don't care .. read more

This place is lame. They never have their lobby open. Their drive-thru takes forever. I mean who closes the lobby at 8 p.m.? You look at the staff and they look like people that don't give a bleep. I'm an UberEats driver. Please pass along this review. read more

The McDonald's at 3289 Sonoma blvd sucks! I ordered 2 Big Macs & they were both very salty. I called to complain about the excess salt & the manager had the nerve to tell me they don't have salt in the kitchen! What do they put on the fries? Anyway, I'm done will not go back to that McDonald's again. Go at your own risk!!! read more

This McDonald's is bigger than I thought it would be and it's also nicer than expected. I came here on Friday for Filet-O-Fish (aka Catholic for Lent) LOL. Standard McDonald's food that is cheap and will fill you up! read more

Terrible customer service. So I go through the drive thru & pull off & realize I got the wrong drink. I get back in the drive thru because I don't want to take my children out of the car just for them to fix my drink. So I wait in the drive thru. Get to the window and the manager says I should have checked my drink before I pulled off & she refused to give me the right drink. The manager's attitude is horrible. read more

Sausage McGriddle is $3.39 for one sandwich? It is the size of an infant's palm. Not worth the money, just buy the meal for $2 more. they even raised the price on their dollar menus for sandwiches, should not be in their dollar menu's list. I will complete their survey and get me fifty percent off of their quarter pounder or egg mcmuffin. read more

I just went here on my lunch break because I needed a pick me up. I ordered a regular iced coffee and the guy literally handed me a cup full of black coffee with some ice in it. I'm so pissed off I didn't even have time to have them re make it because I spent most of my 30 minutes waiting in the drive through line! read more

Dude, does anyone else remember when McDonalds used to cook their fries in animal lard!? That was delicious. They should do that again. On the "pros" side, I like that one thing that still costs more than a gallon of gas is a large french fry from McDonalds. God bless America! read more

Wish I could put 0 stars. I get it... You work at McDonald's and your job sucks... Quit if you don't like it!!! These employees are LAZY. fucking lazy. They don't care when they have messed your order. This time around, All I did was come for some damn chocolate shakes for my kids... She hands them to me and there was like one drop of chocolate syrup at the bottom. I try to hand them back and say it needs more chocolate because these are clearly vanilla. A vanilla shake with one drop of chocolate syrup does not make it chocolate. She responds with, " naw. Thems is chocolate" I said these barely have any chocolate in them... They are vanilla. Again... "Thems is chocolate" uuhh come again... Where did you learn how to speak? You can't make a simple chocolate shake... Do you know how to blow your nose? Wipe your ass? My goodness. read more

So extra ghetto. The employees and food was fine. But the restaurant was full of homeless and drunks. Loud and stinky. Grab my food to go instead of eating in. read more