Where to start....bottom line, this restaurant needs help. It's not as fast as other McDonald's; be prepared to wait . It desperately needs improvement and more staff. They are hiring, a window displayed they are paying $20 with flexible schedule, free meals, scholarships and training. We ordered inside as the line was long at the drive thru. Upon entering there was a paper hand printed sign that stated they are only taking orders via the kiosk. The kiosk was out of paper and so was the hand sanitizer. Someone need to maintain that area regularly. From watching the staff kitchen process line; while waiting for my order. It appears they cater to the drive thru customers first then the dining room. Hence, why there were so many customers inside the the dining room and kiosk area waiting for their food. There's a monitor that is above the counter to display your order number--that wasn't working, so you don't know how many customers are before you to estimate your wait time. The restroom also needs regular up keeping as some supplies were out or running low. The food, tasted like McDonald's so we were happy. read more

McDonald's - Inside counter where no one takes your order. - Fast Food Near Me - Truckee, California

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Good customer service, bought a Diet Coke. Comparable prices. Clean, self serve kiosks, dining area. Clean restroom read more

McDonald's - Fast Food Near Me - Truckee, California

Since when does your phone have to be present for a pickup order?!!?! ALSO....they never get the order right. They won't answer the phone. Worst McDonalds in America!! read more

So slow waited 20 minutes for my food, which was a drink and fries. No line either. Completely insane

beware- dont go here. i got my card swipe frauded on 9/17 in the morning around 10 buying food for homeless people.

I'm cold. Not because IT's cold. But. Because my food cold. Cold food made me cold. And sad. I'm very sad because of my cold, cold food. I don't think too much. That's the key. My friends say, anyhow. The cold, it creeps further. Even when I don't think. It scares me. The food. The cold. One time I got stuck on a mountain hike during the winter. I'll never forget that cold, unforgiving night. I learned a lot about myself that night, but I also saw a side of me that I never want to see again. My McHandler tried to pull me through to the other side. His icy grip almost shoved me into the depths of the friers. The employees were nice and attentive. read more

McDonald's - Jeffrey :) - Fast Food Near Me - Truckee, California

Coca cola tastes like bleach, phone number disconnected, cannot call to complain. Inside was ok.

This is the slowest McDonald's in the history of McDonald's, and in a location where it needs to be fast. I've gotten food faster at inn-n-out with 40 cars in front of me than I got it with 6 or 7 cars. 40min. Yes, 40min to get through the line. Insane. read more

I live near this mcdonalds and it has always been amazing, great staff great vibes etc. The food is always on point, always flavorful and amazing read more

McDonald's - My cousin enjoying the mcdonalds - Fast Food Near Me - Truckee, California

Food tastes great. The sprite dispenser had and issue because the syrup was way too strong but I got coke which tastes great. Service was nice. read more

Do better mc Donald's I ordered a #9 and asked for a bottle of water for the drink you said you didn't have it and still charged me full price seriously you need to train your staff better to make price adjustments if you don't have the drink requested and you tell the cashier no drink for 20 dollars a hour your employees should do better simple math should be a requirement read more

I stopped here on the way home from Apple hill for a quick dinner. We went inside for the restrooms and to order but left and went to the drive thru because the employees don't take your orders anymore you must use kiosks and they were very laggy and hard to use. After going through the drive thru the young man taking our order was kind but messed up my order a few times so it took a bit longer otherwise, the location is nice since there isn't too many fast food places in the area. read more

I ordered Two Happy meals, but several items listed in the description were missing, including the chicken nuggets. The box was half empty, which was very disappointing and not what was paid for." "The service I received at McDonald's was extremely disappointing. The staff was rude and dismissive from the start. When assistance was requested with a cup holder the employee acted as though they were inconvenienced. I felt ignored and disrespected throughout the visit. This behavior is unacceptable, and the business is not recommended to anyone seeking a positive customer experience." read more

McDonald's - Order detailed - Fast Food Near Me - Truckee, California

This is literally the worst McDonald's ever, these employees need to be retrained, the fries tasted and looked like they had been sitting there for hours and even the chicken nuggets tasted stale, the wait time for drive through was ridiculous And we pre ordered through the app. The smoothie we ordered tasted very different than every other McDonald's and not in a good way I guess when you are the only McDonalds in town you're allowed to do Whatever you want read more

This is the dirtiest McDonald's that I've ever been to. Women's toilet was clogged and overflowing no toilet paper in the one operational restroom. No lids. Dirty tables. Keep going....hit the next one. read more

I ordered fries and they have absolutely no salt.. so confused how you mess that up? Very disappointing

Listen, we know that McDonald food is about average. But the employees at this location, especially Juan! are what make this a nice stop on my commute. Juan always greets me with a smile and asks me how I am or what I'm up to. It's obvious that he goes above and beyond to make sure my order is correct the first time & that I get fresh food. Juan deserves a raise for his outstanding customer service! read more

FYI NOT 24/7 as it says on YELP. Save the trip late at night. Drove 10 mins and it was closed. I understand it may be a slow night but who knows read more

What the hell!! I got a 4a with no tomatoes!! And got a mcrsipy with pickles!! Not happy 3rd time going there and and wrong order!!?? And I'm a 44 year local!! read more

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The attitude directed from the employees of this establishment towards my friends and I felt rather hostile and aggressive the service was terrible and it ruined my dining experience read more

This is insane, I ordered thru Uber Eats ice cream n the store after 1 hour and 45 minutes contact me saying they dont have ice cream. so why on ur app its saying u offer it. worst service ever and they charge me twice read more

Narrow driveway and only one curbside spot. No real direction on how to find the drive-through. Not much shade. Only seven minutes from placing my mobile order to getting it at the curbside spot. Not bad during lunch rush. The fries were a little pale, but seemed like they were cooked. OK and tasted fine. The soft drink was mostly carbonation not very much syrup. The nuggets were fine and the Mcdouble was delicious. The young lady who came out to bring me my food was very pleasant and brought an assortment of sauces for me to choose from. read more

McDonald's Drive through this holiday morning. This is still my favorite Mickey D's . Using the app is the best value. Buy one egg McMuffin get another for $1. Also, the system for ordering coffee, with the ability to choose a specific # of sugar and cream (mine is 4 creams, 9 sugar) makes it the same every time. Great friendly service, good prices. Definitely will be back. read more

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How a mf forgot the bacon on a bacon quarter pounder. Order 262 11/29 .

Ordered for a family of 4 and every single item was wrong. They gave us three strips when we ordered four, my hot coffee that they charge extra for a hot cup, was ice cold, ordered a big Mac with no cheese and it came with cheese, they remade it and gave me a mcdouble instead, no drinks that we ordered. And we ordered through the kiosk, it was written down for them, how did they screw it all up so bad? read more

Went to order food for a few coworkers. Went inside to order as I'm standing at the counter the girl put up a knocked over sign .. saying order at Kiosk only. Seriously I can't order with you.. no. I would have personally left & gone somewhere else, but I was ordering for others .. cash in hand. Had to struggle to figure out the kiosk & than could only pay with card .. no paper in the machine to print my receipt..so don't have any information on order number except the sticker on the bag has my order #712 9/17/25 Completely unbelievably.. zero customer service at all. Calling order by order # which I figured would be on my the receipt that didn't print! read more

Wishing we could do negative stars, awful location has gone down hill in the last few years! Food always super inconsistent, taste like food been sitting there all rubbery. Staff isn't super friendly or engaging either, charging for extra sauce is ridiculous and staff acts like it comes out of their checks. Ice cream machine is most of time not working either. Overall dirty place, don't even bother using the bathrooms either they're disgusting. Also orders always comes wrong and bacon always doesn't get added in our burgers?... read more

Stopped in at the McDonald's in Truckee right off the freeway during a hoppin weekend lunchtime and boy it was busy. The parking lot was packed and there was trash on the ground and spills and messes on the sidewalks and concrete. The kiosks take your order here and then they call your number. Seating was plentiful but nearly filled. The bathroom was a mess though and no paper towels. The sign reminds you to turn off the water manually. Service is pretty fast here despite the crowds. They are starting the day with a lot of missing items no bottled water & no lemonade. The drink machine was out of ice on one side. Lots of people trying to get their beverages. The cheeseburgers/hamburgers were good but the fries were underdone. Not uncooked but not their usual crispy. The food is hot which is a welcome thing at McDonalds. They have one curbside/ delivery parking spot and two handicapped spots. Ask for fries well done, extra napkins and ketchup. ( we were given none ) If you want something sweet there is a fruit vendor cart across the street. All in all it is an ok fast food spot. read more

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Managers! Look at the amount of ketchup your employees gave me with one order of medium fries! (Drive through, so didn't see till later) Thank you, of course, for a month supply. But do you want your money be wasted that way? read more

McDonald's - 17 servings. Seriously?! - Fast Food Near Me - Truckee, California

Good Lord! I haven't been in a McDonald's for years and I won't do it again. Outside on the window help wanted advertised for $20 per hour. Inside...7 employees leaning on counters. You had to place your own order on a kiosk. Every single empty table was filthy. The burgers did not match the photos shown. We left hungry. What kind of work ethic are we teaching young workers? read more

McDonald's - Front window - Fast Food Near Me - Truckee, California

They start to clean their ice cream machines 3 hours before close, while i'm glad they are cleaning it- they then said it would be ready at noon the next day. no late night ice cream runs here. just confused as to why it takes so long. i called ahead of time to ask & ask why out of curiosity and got hung up on. read more

out of every mcdonalds i ever ate it, this is the #1 spot to eat mcdonalds hands down. my food was never cold or felt like a brick to throw against a wall. the team here is top notch, good workers and area is nicely maintaned. when its busy, oh this shit busy. ill miss this place when i move next month read more

McDonald's - a hand holding a piece of food - Fast Food Near Me - Truckee, California

This McDonald's is not a 24/7 despite the description on Yelp. This needs to be updated.

So the inside was closed but we used the drive thru today and it was pretty clean outside and we are glad we did. Our order was taken promptly and with great service. But the highlight of our day was the window server Joel. This is the second time i see Joel this week and he had a great genuine smile, with great and fast service, and my coffee and food was fresh hot and delicious both timed and he was happy to get me an extra sugar packet. He made my day. Talk about putting your aces in their places. Sincerely an ex McDonalds employee from 2007-2017 :) read more

Terrible. Usually you can count on McDonald's to be edible, but not this one. I ordered a spicy, crispy chicken sandwich in the drive thru. It must have been hours old. It was so dry, I could barely swallow it. Just awful! I thought I could at least eat the fries. Also, old, dry and cold. $12.00 down the drain. Fed the chicken to my dogs and through the rest straight into the garbage. Never again. read more

Terrible service. I'm also pretty sure these guys were stealing customers monopoly tickets.

Worst McDonald's ever! Tons of workers, but no one cleaning the tables. We order e at the kiosk but didn't get a receipt and also wanted a cup for water and literally NO ONE who worked there would even talk to us. We have come here for years but will not returns and do not recommend you do either. The staff needs some serious training on how to be helpful, clean tables and be decent. read more

Do not come to this location. Bad service. Bought a cup of large coffee. Charged fees for the cup‍‍ Coffee is hot but no cup sleeve!! Go ahead just burn my hand. read more

Passing through on 4/26 at about 11am and stopped to get a coffee and a Mocha Latte. Went through drive through to place order and we were told the machine was down and opted for another cup of coffee instead of Mocha. When we got our drinks the coffee was super cold. I had to walk in for refund and as I was standing there waiting I witnessed employees on their cell phones, drinking soda, and eating food. I know for a fact this is not acceptable in the areas where food is being handled! Who knows is they use proper hand washing requirements after touching cell phones. I hope management does something about this! read more

I am new to the area and tried to come in to have lunch one day around 2 o'clock. Nobody was working the front. They just had the kiosks open, which is fine given that they are busy and cleaning during that time I'm a restaurant person so I understand. However, I only had cash which presents an issue with the kiosk. Someone did come over and offered to take my order at the front desk. Great. I got the food. They called my name twice I went and got the food the first time and my burger was deplorable. That's all I can say I've eaten McDonald's my whole life and I am 55 years old and that was the worst burger I've ever had from McDonald's. I got fries and a drink. Fries were Cold. Upon being at home and wanting to order some food again being new to the area and not knowing much and working a lot of hours I ordered McDonald's to be delivered. I could not use my app at certain offers with this particular McDonald's, which was frustrating. I finally ended up only ordering a cheeseburger plain and a small fry. It took over an hour, and then some for the order to even be "on its way" And in my head, I knew that it would be horrible and cold by the time it got here, even though I was giving them a second chance to redeem themselves. I canceled the order because after an hour and 15 minutes I no longer wanted it. It had been in the person's car for at least 45 minutes. I never got reimbursed. They took the points off of my app and I am hideously disappointed I will not be back do better. read more