We stopped at the Starbucks on the way back from Sacramento and Truckee. I'm a little surprised they don't keep it updated for as many tourists that come through here. My tea was great, the tea and lemonade was great. The bathroom is left a little bit to your imagination. The bathrooms need to be updated. There was no toilet paper in there so I had to tell the girl up at the counter. There were boxes stacked all over in front of the bathrooms. It's very dated. The girls were friendly and the service was quick. It just could use an update on the decor. read more

As a Truckee local, I can confidently say this Starbucks is hands-down the best one around! They always get my chai tea latte exactly right--extra hot, no water, and with two shots of espresso. I recently learned from the friendly barista that this is actually called a "dirty chai," and it made my day! I love that I pick up something fun like this every time I stop by. The baristas here are fantastic--friendly, fast, and always paying attention to the smallest details. Whether it's morning or afternoon, I know I'm getting my drink made perfectly, with a smile. The consistency and quality at this Starbucks are unmatched, and it's clear the team truly cares about their craft. Ambiance is 100, if you need a place to work, if needed. It's more than just grabbing coffee here; it's always an all-around good time. Whether I'm stopping in for my usual or just passing through, this Starbucks has become my favorite spot for the best service and expertly crafted drinks. Highly recommend! read more

Don't come here. Omgshhh it's conveniently located on my route to and from Tahoe, and after a long drive, all I want is a decent drink and a quick pick-me-up. Unfortunately, this place disappoints every single time. First off: the drinks are consistently made wrong. Not once or twice every time (5 years and counting). I'll order something simple, and somehow it still comes out wrong. I was handed a drink that I could immediately tell wasn't what I ordered. I said, "This wasn't made right," and the barista just shut the window in my face. No apology, no remake, nothing. Just... the window shut.. To top it off, the coffee itself is just bad -- bitter, burnt, and totally overpriced. When you're paying $8 + for something that's supposed to be a treat, it shouldn't feel like a chore. Add rude service on top of that and it's a total waste of time and money. read more

Very cozy. Quick and friendly. Only Starbucks around on the drive to Sacramento. A lot of the reviews about this place on here are unfair-- if you read them they have nothing to do with the service? read more

Starbucks - Coffee & Tea Near Me - Truckee, California

My grande sf vanilla today was, I swear, missing the coffee. Was well on our way, otherwise would have returned it for a re/ do or refund. The restroom was also trashed. read more

Great coffee, but now only giving sleeves on certain drinks and sizes. I ordered an extra hot drink and had to ask for the sleeve. Sorry, but that should be a no brainer to put a little extra insulation on a lava hot drink. read more

This Starbucks does not have enough employees to operate. Today they are only taking orders over the Starbucks app and through the drive-thru. If you wish to sit inside the Starbucks, you must order through the Starbucks app, then stand there and wait for your order. There's no one at work that's able to ring you up in the store. I'm not sure why they chose to use the drive-thru instead of the walk up if there aren't enough employees. After all, everyone that drives here can walk in, but only the people in cars can drive through. They do have signs up saying that they're hiring. read more

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The service of this shop and the food here is terrible. We would never come back here again because we order English Breakfast tea and we even shows the picture of what we want but she give us a warm water with bunch of tea leaves in it and she then added caramel on the top it. Also she is very disrespectful with the attitude of discrimination. read more

Clean good location, beautiful with all the snow! Excellent customer service, polite, sincere, and absolutely ensure good customer service. Food was made right following requests of no cheese! Just overall good Starbucks read more

I stopped in at this Starbucks located right off the 80 in a shopping center in Truckee. Freeway access is good, so if you're traveling, this is a good stop. Parking was no prob, even with all the piles of snow around. I just wanted a pick me up and some traveling caffeine for my trip down off the mountain back to the flats of California, plus to use the WiFi and get out some reviews on the laptop! This is a decent location, the wifi worked fine and the chairs are fine. But now it's back on the road ... at least it's not snowing for a change! read more

Should have read the reviews. Understaffed. Not enough equipment. Complete inability to handle a reasonable flow of orders. I'm now 30 mins into waiting for 2 drinks. Total failure of local mgmt and corporate. Just awful read more

Slowest service ever, waited for 30 minutes. They are under staffed and couldn't even handle mobile orders.

The people at Starbucks make your coffee, heat your breakfast sandwiches, feed your hungover selves and ask so little in return - a smile, a thank you, a measly tip? Give it to them people! Have folks been rude half of the time that I've been there? Yes. But do I still want coffee? Also yes. This Starbucks is consistently under staffed so I'll save us all a few minutes with these hot tips: 1 - Either order via the app or go through the drive-thru. There's no one staffing the registers inside. 2 - Self-pickup your own order inside. 3 - Be prepared for volume and busy people inside the 'bucks. 4 - Be prepared for slightly harried voices coming through the drive thru because the place is always slammed Appreciate that you don't have to make your own coffee and go have a drink or two. read more

So grateful this location opened back up. Drive thru is always fast and friendly staff.

I've tried this Starbucks twice. The first time the barista didn't understand an order that I have placed several times a week at other locations. That's totally fine- I figured he was new. He grabbed his manager and asked her and she was extremely rude and condescending when she spoke with me and explained that she's worked at Starbucks for a long time and had never heard of someone ordering a "half caff" without stating "americano" after it. I told her I always just say "half caff" and they usually know it's americano but it's fine. She kept going on and on to the guy she was training to tell him that what I was saying isn't true. It was so odd. If she wanted me to say "Americano" afterward I have no problem specifying that. I was just letting her know I usually just say "half caff" and she said again "I've been with Starbucks for a long time and the other Starbucks you go to must be giving you something else!" Ummm no. My husband and I were dumbfounded. What does it matter? You asked me to specify and I specified. I only let her know as a matter of conversation that I usually just say "half caff." The whole exchange was weird and awkward and when I came up to the window three of the employees were standing there talking about us and laughing. What in the world? The manager has an issue. Today we tried it out again because we were passing through. They had a long line at the drive thru so we went inside and found signage that their inside registers were closed (it was 10 a.m.) we had to go through the drive thru or place a mobile order and pick it up in the drive thru. This location is a mess. We drove down the street to the Starbucks in Safeway and they were so kind and understood my order exactly. This manager is a problem. They can't seem to keep employees. Corporate should take a look at the manager and they'll probably see why there is such a high turnover rate here. read more

Starbucks - Coffee & Tea Near Me - Truckee, California

Super friendly staff but this place is filthy the floors look they mopped with dirty water. None of the food items were displayed because they were "too busy and understaffed". I really hope the health inspector doesn't show up today read more

This location has improved so much since re-opening. The staff is incredibly friendly and they work quickly and efficiently and they make delicious drinks. Thank you so much Starbucks for bringing this location back and for hiring such friendly people. read more

I've had good experiences with a couple of people at this location, but one of their employees (named Chris) should be giving a Master Class in customer service. Sometimes a single person can color your attitude for the entire day. Usually it's because they are such an inconsiderate a-hole. That's definitely not the case at this Starbucks (the one across from Save Mart, in Truckee). Chris has a way of connecting with customers such that you go to this Starbucks to interact with him as much as to buy coffee and breakfast sandwiches. I know lots of reviews have focused on irregular hours for this store. Because of labor issues, that problem is common to ALL businesses right now. I try to be understanding because the people who are actually coming to work are the ones getting bad reviews and bad attitudes from customers. THEY are the ones coming in at 5:00am and working long hours to make up for the extra workload. Love this place, and Chris's awesome attitude and sense of humor are good part of the reason why. read more

They are never open. I have tried to go on my morning walks with my children before 1 PM and have never actually made it inside. It is now 12:45 PM and they are closed and the doors are locked. Don't waste your time read more

Starbucks - Coffee & Tea Near Me - Truckee, California

Don't bother with this Starbucks on the weekends nearly every person inside was mad at how long the wait was for drinks. Personally, this was the longest wait I've ever had at a Starbucks: 27 MINUTES! I won't be going inside this Starbucks anytime soon. read more

Sometimes you need coffee even camping. My friend and I went to Starbucks for a hot coco and a brown sugar shaken espresso with oat milk. My friend can't have coffee. She received a white chocolate mocha and I couldn't tell you what I received. We went to the coffee bar after to get drinks we wanted. Glad we we're allergic to anything. read more

Mobile orders only or the drive through? This place is a joke. Why they don't take counter orders is a mystery. They let you in for mobile order pickup and have a QR code to make a mobile order from inside. read more

I honestly believe that this might be the best Starbucks I have been to! The service is not slow as other fellow customers have complained about, as a first time visit, I recommend to every Starbucks lover! read more

I'm very distraught with this Starbucks. This particular location happens to be one of my favorite places to go to when I'm in town. I am a visitor to Truckee, camping, and I need a place to connect to electricity and Wi-Fi. This Starbucks is always my go to place because the interior of the store is gorgeous and unique. Sadly they would not allow me to sit because of "staffing shortages". I'm not exactly sure what that means, it's not like someone has to seat me or wait on me. Give me a wet cloth, and I will bus my own table. I love this location and, much to my surprise, it is now the only Starbucks in Truckee. Can you please stop closing your store off to those who want to sit and enjoy the beautiful and comforting interior? read more

Went in before it even closed and they wouldn't let us get the bogo. So disappointing lost a customer.

I'm bummed this location has such bad reviews; the only reason I didn't 5 stars is the weird policies they have now (have to buy on either the app or drive thru and, no, you have to have a vehicle, no walk through). But omg the employees were sooo nice and cheerful! And beyond helpful, not annoyed with my questions. I know it's weird not being able to order inside, yet be able to hangout inside, but it's not the employees choice! Compared to most places in Truckee, the service was a refreshing surprise. read more

I ordered a Carmel macchiato with extra Carmel. They gave me all milk. I tasted the slightest hint of espresso. I'm traveling and already in the road or I would turn around and demand my money back. That's horrible. 2 stars just because the drive thru people were nice. read more

This is my favorite I'm really addicted to the caramel frapp fr starbucks anywhere I go but this is worse taste I have ever drink, this branch it's taste like nothing i already pay for extra Caramels but still tasteless. I been working here around truckee 3 months ago now, maybe 3x i came here still the same taste no changes. read more

Starbucks - This is always i buy in around downtown - Coffee & Tea Near Me - Truckee, California

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Store full of employees standing around. They can't open a register or accept cash. Huge disappointment. Why bother having a location at all. Should just have drones deliver my coffee wherever I am at, then it would be worth the cost of this over rated coffee. Good thing I'm not a Starbucks addict like most of this country. Oh yeah and 15 minutes to make a plain cappuccino with no line is unacceptable. read more

Starbucks - Closed registers for no reason. - Coffee & Tea Near Me - Truckee, California

We were welcomed when we walked in (7:45 am) and the order process was smooth. It's a lovely space with plentiful seating and great vibes. It took us less than 5 minutes to get our food/drinks (3 of each). Shocked by the other reviews here - either they've improved since prior reviews or others came on a bad day because our experience truly was 5 stars as far as Starbucks goes. read more

This location is a big waste of space. Employees cant read, drink are made wrong all day long and i only order a sandwich with no eggs but they manage to put eggs take the cheese out then went inside to have them correct it!! Took them forever so I left without anything and don't really care about a refund!! Thanks for nothing to the crew here!! read more

I went to drive thru on 3/26/23, I order a grande caramel frappe. When I arrived to my destination two minutes after I try the frappe and it was just liquid "not iced blend". I went back to get it redone and still was all liquid, I ask for a refund but employee was frustrated and rolled the eyes at me. I hope they can get more training on drinks and customer service. Arguing it's not my specialty but I think everyone wants a good drink specially at Starbucks. read more

Starbucks - Receipt - Coffee & Tea Near Me - Truckee, California

Amanda is so so so sweet! Very friendly and cheerful at 9:40 in the morning. Kevin is also so sweet as well. They are a dream team here, I wish they worked near where I lived!!!! read more

Starbucks - They got my order right! - Coffee & Tea Near Me - Truckee, California

We were in line in the drive through for 45 minutes... for 2 drinks. And 4 workers in the store working... The slowest Starbucks I've ever been to. read more

The staff was super friendly and funny and went out of their way to be kind. Drinks were made perfectly!

Want drive through? You might be left with silence. Terrible experience here unfortunately. Came at 5:40am to get coffee, thinking they would be ready and open. Website and google maps says they open 5am on Saturday. Saw workers inside but no one talked to us at the ordering spot. Other cars were circling too, confused why no one was answering. Decided to go in and order but doors were locked. No signs saying anything about a later opening time. Strange.. waited around for 30 minutes then decided to go somewhere else. read more

My frap tasted horrible and was not mixed well. They also added whipped cream after my friend told them not to and when they "made another one" they just took it off and it still had some cream in it, giving my friend an allergic reaction. Maybe put some effort in when you're getting paid $24 an hour. read more

100% skip. Mobile ordering only, no sitting inside the huge empty space allowed, and 6 or 7 rude "short staffed" employees. Go to Zuri Coffee Co., it's amazing! read more

It might not be winter outside but it always winter inside this place. Bring a winter jacket to wear inside even if it's 100 degrees outside. Not for sure the autonomy given to Starbucks locations to pick there music but the selection here SUCKS. Great fireplace that's never on. I guess that would maybe make it warmer inside which is avoided at all costs at this location. Crap internet speed. Had to hotspot my computer from phone. When is this location going out of business? I guess it's a good thing there are so many Starbucks. Literally will go to the 1/2 mile away with working WiFi. read more

Starbucks - Regular phone network speed - Coffee & Tea Near Me - Truckee, California

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The wait is way too long for simply back coffee. The lounge is crowded with people. Every table is temporarily closed. We over heard someone say they have been waiting an hour for their coffee. Go somewhere else! read more