I came on a Friday night with the kiddo. He wanted to go to "Old McDonalds's" for dinner. Not my favorite place to get a burger but sure, whatever. Wait time was short. Front cashier dude was friendly and patient. Fries came out hot and perfectly salted. Burger came out hot, well put together, and yummy. For THIS visit alone, I'd give my experience four stars. Minus one because the play area felt grody and because apparently this is where all the hormonal teenage employees of McDonalds hang out in this small ass town. read more

Slow for the fast variety but I had just finished watching the equalizer 2 with Denzel Washington earlier in the morning, You know the one where he makes everything equal. I guess he had to double check his math because it wasn't all the way equal the first time read more

Worst customer service I have ever received at any McDonald's location. Which is pretty bad. My family came to eat here after being in traffic for 10 hours. We order our food and the cashier and an other employee were literally yelling at each other. It was pretty horrible. We then get our food and my order was incorrect. When I go up to ask for a replacement the cashier guy says to me "what do you want" like what? Who says that to a customer. He realized his mistake at least and said "I mean, what do you need. I might have sounded rude" I said yes that's very rude. He goes on saying he's having a stressful day. Like buddy, you're working. Even if it's McDonald's, you must be professional. I'm extremely happy I don't live in the area so I don't have to see this place again read more

I never go to McDonald's and I certainly don't have high expectations for fast food by any means. But out of every bad experience, this takes the cake. I ordered a 20 piece nuggets and small fries along with a sweet tea. The fries were cold, hard as rocks and tasted like they had been left out for quite some time. The nuggets were cold and had a literal card-board like texture and were dry and tough. My drink had black sediment frozen into the ice and at the bottom of the drink. Absolutely disgusting. I threw everything away, I won't be back. read more

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!! Went through the drive thru on 2/9/19: After waiting behind the car in front of me for about 30 minutes, The individual taking drive thru orders so rudely says, " We are understaffed, I cannot take your order, I do not know how long it will be until I can take your order" After requesting to speak to the manager MULTIPLE times my order (FOR ICE CREAM) was finally taken. As I waited ANOTHER 30 minutes, there were two cars in front of me. The truck at the window finally drives off and the car behind that truck followed....unbelievable!!!!!!! They waited this entire time to NOT be served!!!!!!!!!!!!!!! When I pull up to the window there was NO apology, just a rude jerk who doesn't like his job! I DONT GIVE A F*$% that I just ordered Ice Cream. This NOT how you treat paying customers, this is NOT how your run a business, and NO!!!!! YOU DID NOT MAKE ME SMILE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I bet the McDonalds President/CCO - Steve Eaterbrook would LOVE to hear about this!!!!!!!!!!!!!!!!!!! read more

Rude customer service!!!! Waited in line and didn't get my order taken while another customer comes in behind me, knew the store manager, started talking to her and got his order taken! She (the manager) didn't even acknowledge that there was a customer who has been waiting in line, smdfh! I told her I've been waiting in line and your going to take his order and left! Smdfh!!!! McD you need to check your employees, especially that store manager! I hope this doesn't happen to another customer! read more

This is the worst McDonaldsI have ever been to hands down. I am so angry after countless wrong orders and bad food at this location I finally decided to post a review. I live east of here and driving down there to get this is a trek in itself. More of a waste of gas. The order today....my husband's double quarter lb-er with cheese came with only one burger and nothing else. The fries were inedible (I would not even give them to my dog) and there were no sodas. Also, there were 5 cars ahead of me including the two already at the order menu....a 40 minute wait only to get crappy food that wasn't even edible. This has happened so many times here (pre covid and now) that this is the last straw. Never will I come here again. Ever. So now I am going to go fix something for us to eat. read more

Their ice cream tastes like bleach. I told them and the denied they clean their machine with bleach. Then I said you need to try the ice cream and no one that worked there wanted to. I fed this to my kids and my kids after one night said it tastes like bleach. They finally gave a refund but no apology or anything. I told another patron to try his kid's shake and he said the same thing and went and told them. read more

Not that I expect a whole lot from Mc Donald's especially when ur comes to quality of the food but when I order a quarter pounder and a double cheese burger and the double cheese burger is way bigger and looks 100 times better it's a little disappointing. The fries were also super cold and limp which sucks because they usually have the best fries. I honestly feel like it's the employees lack of pride in their job. A hob is a job and no matter what it is take pride in it and push out a decent product!!!! read more

Never opens on time. It's suppose to open at 5am but never does. Usually it's closer to 6am.

We regularly stop here early in the morning on our way to ski in Tahoe. Service is pretty standard and regular. However, last time right as we got to Placerville my daughter started throwing up in the car, which we learned later was the flu. After driving 2.5 hours and knowing we'd now have to drive all the way back with a puke smelling car, we were not excited. The staff was super nice and helpful. They gave us trash bags to put the smelly stuff in and seal it up. I am forever grateful for their help. read more

Very rude management, screwed up and took forever for our order, then got combative when we tried telling her that she forgot our drink. This lady is a mean bad person and has no business working around people... read more

Horrible customer service. Over priced and yet they burned my fries. Never coming back again

We went on March 29 this year. It was very filthy. The guy would come into the play area to empty the far ashes and left them wide open for over an hour with little kids running around. Somebody opened the door and let my 2yo out without me knowing. Pics from the day. The clothes were new and perfect from Gymboree. The stains from the play area never came out all the way. read more

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Staff was super nice when my son barfed and went out of their way to help us. Barfing has nothing to do with their food - just with the drive down the mountain. Didn't eat there. But again thanks!!!! read more

Came to this McDs on our way home from Tahoe. And oh my goodness, so many things wrong: bathrooms destroyed with dirty sludge and loitered paper--pee all over the place. Ordering stations littered as well. Finally it's my time in line, order a quick "Butter Milk Chicken Sandwich Meal"...attendant not so "attentive". She never even looked at me or acknowledge my presence--or gave me my cup for my meal deal. This place was NOT busy. It was, however, over grown with homeless people. There was NO HEAT in the building. Our car was warmer than the interior of the establishment. So I ordered my "meal" and had to point out to the checker I need a cup--she literally fussed and gave me the cup with her fingers (without gloves) handing over. And now my biggest gripe. The iced tea (no sugar added) tasted like metal. Guys, you have to changed the tea every once in a while. Further, your Coke machine needs a new bag of soda. I actually walked back in to throw away my soda (no trash receptacle were outside)... You guys need to have a meeting soon. There are a few bullet points to work on. Lastly, I know in the customer service business "we see so many faces"...START looking at them and greeting them. Eye contact. Eventually the job can be replaced with a robot. But here's the thing. A "robot" would have had a cleaned bathroom, dinning room, and perfect execution of an order. Just saying... read more

I would just like to say that when you go into McDonald's the service isn't usually very spectacular, but the same could not be said for my visit today to this location!! I walked in greeted by nothing but smiling faces. I had a coupon they let me take advantage of without any question and the gentleman wished me a good weekend when I was leaving. It felt great to go in and be treated so Well. I have other locations closer to me, but on behalf of this visit I'll be returning here instead. Thank you for your great service. Put me in an awesome mood. (: read more

Sometimes when traveling with kids you must compromise on food...our daughter loves McDonald's and we liked that this place had a large and clean play place. She's not quite 2 and we were a little worried she might get lost in the big equipment, but one time through she figured out where the slides were. The employees here were just fine and our food was ready quickly. The bathrooms were clean. We'll be back. read more

I agree with Norm. The people here are absolutely unmotivated and really don't want to be there. Myself and my family were greated by a teenie bopper who promptly took our order. She didn't give us our drinks, so no big deal, I'll wait. The manager, a large blonde haired woman yelled my # and walked away. I saw no cups for drinks. I got her attention and asked for my drinks. She said "they're right there" rudely and pointed to my tray. I looked at my tray, no drinks, maybe she was high. I said "where". She said, "oh" here you go, and put the cups on the counter and walked away. This "manager" needs to go find a real job where she doesn't have to deal with people, because she SUCKS at customer service. I wish I could've given 0 stars just because of her. read more

Oh wow where do I begin. This place is an absolute mess. Terrible service and just as terrible management. Went there for a quick (yet 20 minute wait) bite after work and still got nothing to eat. Employees not wearing head sets so don't know people are actually waiting in the drive thru to place an order. At least 5 cars backed out and went elsewhere. They made the best choice of the night. When the problem was brought to their attention all was said was lies and bs. They told us to go back through again to take our order. Not happening when I have already been waiting over 20 minutes. They should have taken our order but used the shit the window and ignore us tactic. Manager in shift ignored us too. Now I live in town and would rather go to the McDonald's by Walmart than even go back to this one. Too bad since I have a little one that loves to go there to play and eat about once a week. I would think of going back only if they get rid of the employees at night who obviously see this as there playground and not their place of work. read more

okay, it's just fast food so what do you expect. Well, friendly service would be nice. I arrived at 5 minutes before 11 am and wanted lunch. NO way. They would not take an order, in fact they said it would be 15 minutes before they even started cooking lunch!!! How rude! When I ordered a drink only, (I was stuck in the drive threw) and went to the pay window, they ignored me for about 3 minutes while the gal took more orders jamming up the line. Finally I knocked on the window and she looked startled and when asked why she was ignoring me, she had no good answer. Said she was just busy. Just incompetent I guess. Her taking more orders without letting me go threw, caused a big jam up. Don't wast your time or your money. read more

The worst service and the workers are stupid. Very dirty, flys were everywhere! One of the lady's restrooms sink and hand dryer was broken. The young lady who took our order was dyslexic. We ordered a medium drink an a large fries but they gave us a large drink and a medium fries. Ok? And trying to be a good person I seen a purse that was unattended from the time I entered to leaving and when trying to let the employee know she just said, "Oh, I don't know?" And she walked away. She did nothing. So please make sure you don't forget anything in this Mc Donald's because the employees obviously do not care. read more

This place is just dirty. Bathrooms, tables, parking lot and the people. Also if you spend more then 24 dollars you have to pay in cash.

What a terrible experience. I order a combo, and they forgot to give me my drink and ketchup for my fries. It was 11:30 pm and I was in a rush to get back on freeway. Thanks for nothing. read more

One of the worst service experiences at a McDonald's, ever. Cashier never said thank you, never smiled, and kept looking at me as if we spoke different language. There were dozen of flies in the play area. I will not come back here. read more

It's the closest McDonald's to the freeway for miles, so almost always busy. However, staff seem unorganized and unhappy so be prepared to wait to order, wait for your food, and make sure it is correct. read more

Very rude this morning in the drive through, not even busy so I don't see the need for the rude attitude right off the bat. Dirty overflowing trash can at end of drive. read more

I needed to use the restroom hence we picked McD's. Restroom was clean, we got a Big Mac (tasted pretty good) since it's been awhile since we had one of those. In and out of there fairly quickly and continued on our way to Lake Tahoe. read more

This is about the worst Macdonald's that I have ever been to. They always get the order wrong. This last time, Sept 11, the manager even refused to make the order right after we drove 20 min to go back to the store. The management of this store is unbelievably incompetent, and could give a dam about their customers. The manager claimed that all the errors are due to the lack of training of their staff, and there is nothing that she could do about it. Advice: if you want what you order, eat somewhere else. read more

On your way to Tahoe, choose somewhere else. The entire lobby is under construction and it forces everyone to the drive thru. There is no organization and no access to restroom facilities (the have trailer restrooms behind an inaccessible fence. Go to the Starbucks instead read more

This place sucks and I like Mc Donalds. The food was cold and the service was bad. This was the night shift.

Few years ago, my mother got in trouble with the local McDonald's at Broadway in Placerville. However, at the time I was not there. I left the car to go be somewhere for personal reasons. That night, my mom was informed by an officer that she can not go into that McDonald's. Which was okay by her, and she always have me walk in to grab something if we were in a hurry and we near by this. Tonight, on 9/4/17 around 9:30pm, I walk into the McDonald's. I ordered my large fries and I got curious about the "right to refuse service" sign and how long it was there. I ask the cashier about it, since it's been a while I have been in this McDonald's and wondered if it was new. I was informed that: "Technically, you are not supposed to be in here because of what happened few years ago with ( ex employee name)." I was told this by the night manager, a lady with blonde hair and looks to be early 40's. I was appalled by how harsh and rude the tone and wording here. "Do you wish for me to leave, if I am causing an issue to be here?" I wanted to know my place in the McDonald's and make a note of it. This was after I payed for my Large Fries. " Oh no, you can stay!" She mention to me with the same tone as before. At this point, I just shrug my shoulders and went to lean against something to wait. I felt it was no point to cause an issue for it was late at night. So, I took note the same night manager gave a look to the cashier. I felt it was little odd, but nothing I can do. So, I apologize to the Night Manager as I walk out in case I added some stress and I was taught to own up my actions. I got no word from her, just a dirty look. Once, I was home in my pjs and ready to rest from my day. I open my bag. Cold. Wet. Fries. I got my food spit in for something I wasn't't apart of. I only know, because my mother inform me of that night's events. I would not eat here if you or someone you know works in the location. If they dislike you or you are with someone they dislike, you get your food spit in. read more

We ordered 7 meals. Everyone likes ranch so I asked for ranch but got only one. "One ranch pet order" she said. I don't go often to Macdonald. After that I won't go anymore, so the rest of that crowd read more

Just a quick stop to get breakfast before we hit the slopes.

slowest drive through service EVER, 30 minutes pay to delivery!!! going to Tahoe put us 1hr 24mins behind traffic. ended up going inside to check on food, got little/no attention from staff or manager. four staff standing around clueless. was about to feel sorry for the cook unitl got food... QPC had no bottom bun, slice of cheese fused to box with past-well-done patty and remaining ingredients piled atop. what a Cluster, stay away!!!!! read more

Worst cup of coffee I've ever had. Worse than day old microwaved coffee. Worse than stale vending machine coffee. The coffee was old and burnt and the cream was sour. The color wasn't unlike baby poop and tasted about the same. Avoid this place like the plague. read more

I never have high expectations going into any fast food establishment, but this particular McDonalds is one of the worst. There are very few fast food options for those of us who live in Placerville, so admittedly, I've given this location more chances than I normally would. One thing that is consistent about this place is that they ALWAYS forget something in my order. I should probably know better to check the bag before I leave but I guess my hope is that my order will be complete without me having to double check. Despite the constant mistakes and the famous "our shake machine is broken", tonight's incident was one of the worst. Included in my somewhat large order was a quarter pounder that looked as though it was only seared. To say this burger was undercooked is an understatement; it was more pink than brown. I chose to pick up a quick dinner tonight so had it not been after 9pm on Sunday night I would have absolutely taken it back. However, i have to get ready for my work week and don't feel like arguing with the staff over something in their control. That's another thing you can count on at this location...the staff are more often rude than they are kind. I have encountered a handful of great employees but they are the minority. I get that it's fast food but You should take pride in the work you do...no matter what the job. I'm not sure I'll be able to bring myself to visit this McDonald's again...no matter how very few options I have in town. Given the average review on yelp it doesn't seem as though my review will do much to change the tide at this McDonald's, but maybe management will see fit to start making some serious changes in the near future. read more

Worst McDonalds! Super slow service. After 20 minutes, we asked about our order and they said "we served it out" Unable to get a clear explanation on what that meant. We were at the closest table possible and never heard the number called. It took another 10 minutes to get the order and when we got everyone in the car and buckled in- realized there were parts of our order missing. Added an hour onto our trip home (moved us into traffic time). I wish we had stopped at a sit down restaurant. This place defeats the purpose of fast food - FAST. read more

Just like every other mcdonalds, but this place was just dirty. Please clean up your facility.

Stopped here once on our way to Tahoe very clean and service very polite.