I ordered a sausage biscuit, a hash brown and a large coffee from kiosk. Its showed $4.55 but when I ordered from the counter, the cashier charged me $4.99. I asked the cashier why and demanding a 44 cents refund, instead of giving me the explanation, she yelled at me and asked me to leave premises and called the police on me. The cashier identified herself as store manager. I think the owner losses his mind to hire such a rude and uneducated latino lady to ruin his business and reputation. Be aware the price differences between kiosk and counter. The worst customer service I have ever experienced in my entire life! I'm going to file complaint to the Better Business Bureau. I'll give the location zero star! read more

Sucking it today. Way long wait time at 3pm on a weekday. Long line of pissed off customers. Drove away only to realize that they did not ANY sauce (asked for bbq) for 10 nuggets. Threw them away, I ain't eating dry nuggets. Severely disappointed. read more

The owner of this McDonald's raised the price on a lot of items here. There's no paper napkins in the restroom, often out of soap and very dirty. Also like many McDonald's now are no longer getting styrofoam cups. We're in Arizona. Drinks get hot and watered down within minutes. read more

This store is worthless. They have screwed up my drive thru order every way possible. Wrong drink, wrong dessert, single burger instead of double burger. Pickles and ketchup I didn't order. The people working there are stupid and careless. It's worse than terrible. Owner should fire everyone. read more

I don't have any complaints regarding the staff themselves, but this McDonald's is super slow, frequently mess up orders, and the food isn't the best. read more

If you're drive thru is open until midnight, you should probably tell the employees. Came here at 11:30 pm and was told "I'll take your order in a couple of minutes." HELLO?? aren't you a FAST food place? read more

The experience at this location was always terrible. Bad food and bad service. Within the month they have made some major changes, new employees with better attitude and welcoming smiles. Service is much faster and quality of food is getting better. This is a nice clean location and I enjoy relaxing here, I am so glad they have stepped their game. THANKS read more

Don was working when I visited this McDonalds on Monday, April 27. He was extremely kind and courteous, despite it being right before closing. I have seen him working on many occasions and he always has a positive attitude, and always has a smile on his face and has a way of putting smiles on others faces as well. I will continue coming to this location just to see Don, as he always brightens my day. read more

Good service, excellent team, treated me appropriately and got me food to me in excellent time!

Went in with my mom and son to get some lunch. I ordered a sweet chili chicken wrap. They gave me a 10 piece nugget... With.. Then my son orders a mighty kids meal double cheese burger only ketchup. They give him a cheeseburger.. The tea was so weak it tasted like water. I will never go back to that McDonalds..... read more

McDonald's - Suppose to be a sweet chili chicken wrap... - Fast Food Near Me - Phoenix, Arizona

This mcdonalds consistently has old fries and cold burgers. Tonight my order was barely warm and the cheeseburgers tasted really off. I couldnt eat more than a bite of each. If possible avoid this mcdonalds read more

This McDonald's is terrible. Manager (today around 2pm) blamed his employees for food not being prepared properly (twice) and being cold. Suggested he as manager might want to train them better. We ended up getting money back. Drive a few more miles to a good McDonald's as this one sucks. read more

January 8th 10 pm. Asked manager for a couple sauces and the guy forgot. Couldn't even remember 2 sauces. That is the quality of the management at this McDonald's. Don't go to this location you will leave unhappy. read more

I always enjoyed this place prior to its remodel. The staff was always nice,Now I must say its the worst McDonald's EVER! They never seen to get my order right, food is always cold and never fresh. For all who want to complain I finally was able to get a correct phone number. (602-404-9785) Spoke to the so called manager Mariciela, while I was explaining the situation she was not even paying attention just giggling while I was speaking. Didn't seem to even care. NEVER AGAIN WILL I GO HERE FOR ANYTHING, EVEN IF ITS FREE. Just wish I could give a negative stars. read more

Sucks, don't bother weekday morning breakfast..you'll be stuck in line 20 min! I have tested this several times. Done

This has to be the worst McDonalds I've been to in 20 years... and I've eaten at many bad Micky D's. Food is always cold and old. Orders are correct about 50% of the time. Employees are always rude. Such a shame. I've just moved to the neighborhood and unfortunately this is "my McDonalds". But it's not completely hopeless. My previous McDonalds in Fort Lauderdale was a poorly managed franchise too. A couple of complaints to corporate headquarters fixed that place in a jiffy! Don't bother calling the franchise, look for the corporate complaint number on your bag and call. Franchisees HATE when you call corporate headquarters and they will be forced to improve or risk losing their franchise. read more

This McDonald's it's the WORST. I asked for their special 2 sausage biscuits for 3.33. I proceeded to the second window.. They told me it's a special order and I'd have to wait a few min. Okay special order??? How do?! You are advertising it!!!!a few min turned into 10 minutes! They should have told me at the order box that it would take longer. I would have gotten something else or gone elsewhere. Slowest shittiest service read more

Worst McDonald's ever. It's not the fact that they can never seem to get my order right, but trying to get it corrected is more hassle than its worth. Food is usually cold anyway. But it's their management that's the worst. They treat you like the idiot, when it's their fault to begin with. If you call the posted customer service number, don't bother it's a recording and still have not received a callback. Avoid at all costs. read more

Stay away at all costs. The last couple of trips thru the drive thru, everytume the order has been wrong. Of course you dont find this out till you get home. Diet Coke given instead of regular coke(which was ordered) and they are very stingy with the fries. Always 1/2 filled. Drive up to Burger King right up the street. read more

Horrible. Worst McDonald's ever. I don't understand how the "machines" can always be broken. I stop for a hot chocolate, but no the machine is broken. I stop for a smoothie, but no the machine is broken. I stop for a cookie, but no the machine is broken. I stop for a sundae, but no the machine is broken. I wonder if the machines are really always broken or if these people are just idiots. Officially done with this place. read more

The worst McDonald's ever. They never get the order right. They are slow. And speak horrible English!

Worst McDonald's I have ever been. Unfortunately is close to my house and if I want something quick when I'm in a rush I stop there. Every time there is something missing from my order. They are extremely slow and are constantly out of products such as dressing for the salads. I give this place 2 thumbs down and hope management fixes the laziness of its employees and the quality of food even for a fast food chains standards. Just horrible! read more

You cant use other McDonalds receipt coupons here. I have always been able to buy one and get one with the receipt coupon at various stores/ locations. Judging my your reviews on yelp, you should really address the issues that make your business not a success. Stop nickel and doming everybody. Listen to your customers! read more

Ordered a sausage egg mcmuffin this morning. Got home. No egg. On a friggin egg mcmuffin. Mctarded.

This is got to be the worst mc Donald's in the world. Never is the order correct and the service is terrible. I'd rather go hungry then give them a penny of my money!! Terrible read more

I usually don't take the time to review fast food restaurants this one deserve it customer service is awful the food is awful the drinks as well are awful how can you mess with a drink I don't know ask them. They are always busy but yet Lack customer service I don't think I've ever gone to McDonalds that is as horrible as this one enough said will not return read more

This is probably the worst McDonald's I've ever been to in my life. 30 minute wait in the drive-through line orders are never right and the phone number on the receipt doesn't even work. This place either needs new management or just needs to be torn down and made into a Taco Bell or Jack-in-the-Box. read more

Worst Run McDonald's I have been too. They cannot get orders right most of the time. The fries (the reason you go to McDonald's) are fried too long and in bad oil. They have a sour taste and are soggy and limp. The burgers are sloppily thrown together and the patty is served cold. The managers are uninvolved and let these young employees stand around and gossip instead of assisting you or preparing the orders. I have witnessed customers complain in person to no avail. The drive through is even worse! To get your order showing correctly on the screen usually take no less than three re-dos. Paying is ok but definitely count your change. The drinks are stuck out the window at you and no words are uttered. Then the glass window is shut as you wait 5-7 minutes for your order. You get excited thinking wow my food is all going to be hot and fresh. NOT! When you get it you realize that you were dreaming. I waited two months before writing this so I would not complain or rant over just one experience. But tonight was the sixth time in a little over two months now that I have gone there and hated the entire experience. The real crime is that I have lived in the area over 40 years and for most of that time it was a great McDonalds to eat in or pick up from. Keep driving North there is another one at Greenway on the North East corner. read more

Ridiculous. I cant go to this location anymore. I had to call to ensure someone knows I am upset. Four out of five times the wife and I have been disappointed. We have received burgers with no cheese, no pickles, the wife and I ordered a quarter pounder with extra cheese and instead it was meat between two buns... no ketchup, no pickle, just meat and bread. Another time ordered $20 of food asked for some buffalo sauce and was declined because we had not bought chicken nuggets... that was a hoot. Tonight we recieved no pickles on two quarter pounder. So we will not be back to this establishment for sometime. Hope they correct their lack of attention to detail soon. This location is close to home and we would love to continue to stuff our faces with their food. When you don't get what you ordered, you wasted tou money. read more

The closest McDonald's to this location is under construction to where I was forced to come here. Arrive at 11pm which was an hour before closing just to find it you idiots decided to shut down at 11 or even earlier for all I know. I mean 15min is one thing, but 1 hour before closing? Really? Y'all don't even deserve a single f'ing 1 star rating read more

Standard McDonalds. Clean, friendly staff. Quick drive through service. Yummy smoothies & hot fudge sundaes

Worst service ever. Waited 15 minutes drive thru . No sign at all staring broke. Pull up to window ordered 2 10 piece meals, cashier States 8.00 I explain are you sure you have my order correct. I went over again! She said yes, we received 2 kids meals . Manager has no customer service and not competent read more

Worst service ever but the still are busy. Clearly they are understaffed and management is lacking. Nice kids work here not their fault. The building has been remodeled and has a nice look and feel. BUT the service sucks. read more

Slowest McDonalds in the valley running on 4 years. Other than that satisfactory experiences.

The cashier messed up our order but Elijah came to the rescue and fixed everything. I really like his attitude and his work ethic. Please make sure he knows he's doing a great job. :) read more

Terrible customer service. Tonight I wanted to treat my kids to a small ice cream cone after an event. The line wasn't too bad. Ordered, they told us their machine was down. Great. We couldn't get out of the drive through line at that point and we had to wait for 25 MINUTES to finally get to the front of the line. I asked them if they would like to do anything to justify our wait. The manager, Maricela, was so rude. I suggested they might want to give us some coupons for an ice cream next time and she said they have no coupons. This McDonalds obviously knows nothing about customer service. We won't return. read more

just got a two mcflurries from there and the worker was swearing and only filled them half way...

Seriously bad McDonalds fries. I live in the neighborhood and no matter when I go, the fries are old and cold. Took my niece there and asked her about the fries, she said "yeah, these are the worst fries I have ever had at McDonalds". I don't see how the owner keeps the franchise. read more

I waited in line for about 15 minutes to be told they no longer have something their advertising on their window their family mail and they try to tell me you owe will just get the smaller one but I'm trying to feed two kids I showed him the picture they said sorry nothing we could do and they have a humongous advertisement on their window saying they still have the family McNugget meal I am so pissed off don't ever go here 32nd Street and Greenway McDonalds in Phoenix Arizona very pissed off read more

9 out of 10 times the order is NOT complete. fries are re-fried and cold to boot. Order hamburger with NO pickes. They take the time to add the 'special order sticker' and put them pickles on anyway. Ask the person at the window if if everything is in the bag.. they smile and shake their head yes. Get home and missing items. Call the number listed and they invite you back for your item for free. (free? I PAID for it) This happens ALL the time. Lots of workers, but still slower than a snail and they get it wrong. no pride in their work I guess read more