Was driving through with my girlfriend for a late snack and happened to order a McFlurry as well. There was a problem with the Ice Cream machine. BUT- for the first time in my life, I didn't simply get turned away with a refund. Brian (I think, may have been Ryan) went out of his way to let us know they were having trouble, and asked us to wait, albeit very apologetically. A few minutes later, somebody emerged from the restaurant with our food and the McFlurry. Fries hot, McFlurry secured. I'm not sure if he is a manager, but if he's not, he's certainly cut out to be one. Think about it this way- his service was so outstanding that I paused my evening to write this review. read more

I walked into McDonald's at 10230 N 32nd St. in Phoenix (32nd Street and Shea) to order lunch. To my surprise, there is no menu board or cashier in the store! Instead, I see cardboard signs covering what had once been a menu, reading, "Download the app now," "You Faves Faster," and "Let's Get Digital." There was no one in front, and no indication that anyone cared I was there. My phone was in the car, so I could not even call the store to find someone to help from the back. Eventually, a woman came out front to clean and said I must use the kiosk. Kiosks are a nice option sometimes when one is in a hurry, the store is busy, and the cashiers have a long line, but demanding that I use one because McDonald's refuses to provide customer service is unacceptable! If I cannot pay cash or modify my order, I am stuck using the damn thing with no options, and must have a credit card on me! Well, I am not returning to this McDonald's! I realize I am only one person, and my opinion means little to McDonald's, but I refuse to be treated with disrespect and poor customer service just so they can save a buck on labor costs! I imagine there are other customers who feel the same. read more

McDonald's - Humans replaced by Kiosks. No customer service! - Fast Food Near Me - Phoenix, Arizona

Hungry? Keep driving. Do not stop, do not pass Go, do not collect $200. I stopped here with my daughter on our way home on Friday and waited in line. Clearly under staffed as they didn't have the 1st window open. I ordered a 4 piece chicken nuggets Happy Meal, a combo 2A, and milkshake. The "customer service" person was anything but. She appeared VERY grumpy, not social, did not greet us, and, was wearing her American flag mask UNDER her chin. I declined a receipt, you know, trying to save the planet. We get home to discover we didn't even get the chicken nuggets!!! My fries were also cold. So, I called to let them know. This woman said without a receipt, they can't do anything about it! I advised I was there 5 minutes ago, but she still said no. Apparently, direction from the General Manager. Not even an apology either. read more

McDonald's - Sad looking burger (yes, I ordered it plain). Warm, but not hot. - Fast Food Near Me - Phoenix, Arizona

Probably the best McDonalds I have been to! Great service by this one cashier, we had asked for ice cream and obviously it was broken BUT he gave us a free frappe and 3 large drinks. And it was clean read more

McDonald's - Free drinks - Fast Food Near Me - Phoenix, Arizona

filled my large fry halfway paid 20 bucks to be pissed off didn't even give me the option to get sauce but i'm not paying for some bullshit. nearly 4 bucks for a medium shake that is microscopic. thanks mcdonald's for the major nothing burger read more

Went to this place a week ago with two friends. Going through the drive thru, staff was so rude. We all got extremely painful food poisoning after. We had come from the airport and had eaten nothing until this. Worst experience ever at McDonald!!! read more

Close to the house we often go here. Typically folks are speedy in the drive through, however check your bag as items are often missed. Inside usually has dirty tables and a messy drink station. These little attention to detail items make it hard to enjoy your experience. Food is usually fine once you get it. It is McDonalds and well while not a 5 star dining experience should be hitting the basics. read more

I stop here frequently to pick up snacks for my mother. She loves their cokes, etc. I am absolutely done with the awful quality of their fries every time. I think they give drive thru customers the old fries and sometime even try to refry them to heat them back up. Truly a disappointment every time. Two stars since the chicken is usually edible, but not near as good as the McDonald's near my home. I wish someone would help this location, I use to stop a few times a week won't pay the price for inedible food. I usually post about positives, but this has been bugging me for 1+ year. Pic of fries won't upload - interesting. read more

Worst Manager I've ever experienced. Completely rude and unaccommodating, they will make you feel bad for even bothering to come there. And they never get the order right, check your bag every time!! read more

Horrible. I placed a curbside order and waited 20 mins before finally walking inside. They don't give a crap how long they take. After 10 more minutes of waiting, I asked them to cancel my order and I left. I reported it to corporate and even corporate wouldn't refund me and directed me to the store location. A location that never answers the phone and doesn't care if you get your order or not. I will have to report fraud to my bank as my only recourse to get refunded for food never received. The kicker is this is not the first time this has happened, but it IS the longest I waited before giving up. I will never go here again and I don't think anyone should waste their time and money. Jack in the Box and Burger are also nearby and will get my fast food business moving forward. read more

This was the most terrible food we've ever ordered thru drive through . The fries were hard-- no crispy but hard and we ordered extra onions on the burgers and even through the wrappers were tagged for extra o ions we got no onions at all. Barely any ketchup or mustard and only one pickle. When the started kiosk ordered inside it seems like their service and food quality has deteriorated. Never going back to this location. read more

Kiosk only ordering if you go inside- not even a menu posted, all covered up. also this location is more expensive than going just south to 16th st and Glendale for the same healthy food! read more

McDonald's - Fast Food Near Me - Phoenix, Arizona

Unprofessional employees especially Chris and Perla , . Do not give a shit , imagine what how they are treating your food

Went to this location, craving ice cream, come to find out the machine is not working.

There are a lot of bad reviews for this McDs but I was happy with it overall. I had a craving for a Q pounder with cheese and fries. Both tasted great and the manager was nice about putting in more fries after I said it didn't look filled up. I also had a delicious vanilla ice cream in a cup(I asked for it in a cup not a cone and the Manager obliged). I did takeout and the placed looked clean and well located on 32nd st off the 51 freeway. I subtract one star for high prices for fast food. Recommended. read more

No stars needs to be an option for this place. Drive-thru maintenance is non-existent, the staff is rude, and the "fast" part of fast food is completely lost. There's absolutely no reason why it should take ten minutes sitting AT the order menu, for someone to take an order, while the other line moves and skips everyone else. I'm honestly shocked my food came out warm. read more

Horrible Service!! I had to drive 25 minutes back to replace a burger they messed up after confirming with me twice, and they refused to give fresh fries even though I offered to give the old ones back. They will happily let you eat cold food due to their mistake. The Manager is a total Scrooge. read more

Quite disappointed. This business has gone to only kiosk ordering. It is slow and not one person talks to you. I watched a customer walk in, learn there was no counter service, and walk right back out. Clearly McDonald's did not think about non English speakers or the elderly with this move. Also, the food was packaged very poorly and sloppy. They are truly now only in it for money, not service, not friendliness or reputation. What a shame. Who thought McDonald's would go downhill. I won't go back. read more

This is the worsed McDonalds,one of the worse. People and staff don't care at all. Ordered on app, went to pick up,waited an hr. Brought it to my friends house everything was cold, sodas were dark syrup. Called them, and no one was available,manager never there. Called corporate everyday, still nothing, want my $$$ back. read more

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Terrible service asked the guy for ketchup he closes the window then hands me my food without ketchup also asked for no lettuce and there was lettuce on the burger, I mean cmon how hard is it to do your job read more

I came here for a Big Mac meal. The employee was amiable and helpful and the food was pretty good. They followed my instructions of no onions and gave me a good helping of both ketchup and BBQ sauce like I asked. read more

This is a great restaurant. One of the classic neighborhood joints. You can come enjoy some tasty treats and burgers. The coffee is delicious. I would recommend the hot cakes. Ron has done it again. read more

Kiosk not working. Help button not working. Not register to order at. Only online and registered users need to walk in for food. Drive through is only option if you want order from a person. Never will be a McDonald's customer again. read more

Eduardo was doing an excellent job tonight! McDonald's seemed to be a bit understaffed for as busy as it was. I ordered a happy meal last min. at the window that is for payments. Instead of being frustrated or annoyed- Eduardo was happy to add and, took the time to smile. It's important to shout out the people in place that make the experience great! read more

The fries are NEVER fresh, and they only fill them about 3 quarters of the way. So basically you're paying for a large and getting a medium. Workers refuse to take your order and make you use the kiosk.. This is the closest location to our house, otherwise I wouldn't go to this location at all. read more

At the 10230 N 32nd St Phoenix, AZ McDonalds Drive thru, while placing an order for a Happy meal and a Chicken Nugget meal the cashier was oddly abrupt in cutting off my sentences twice to prompt me for both the Happy Meal beverage choice and the meal size details - zero cars in front or behind me. I requested extra pickles for my daughters happy meal hamburger, and didnt receive a response at which point I realized this was a behavioral issue or poor attitude with the order taker. I was then asked to drive to 1st window. The cashier was polite enough with payment. I proceeded to the 2nd window. I waited for 4-5minutes before the drive thru attendant opened the window. She handed me our food and informed me there was no Coca-Cola this afternoon. She asked if Id like something else. I was now frustrated - the equivalent of being out of fries at McDonalds in my opinion. I asked if the happy meal burger had extra pickles. She checked the monitor and told me most likely not as it wasnt noted. I then asked to speak with the manager. A few minutes later I hear - Whats the Problem? Shouted from the drive thru window - I was being confronted! The manager Jessica was visibly upset with me. I asked her for a refund. I also asked her if the McDonald training standard advises her to confront customers with Whats the Problem? . She informed me the regional manager trains them to deliver 12 second drive thru ticket times and thats their priority. I didnt want to further engage a pointless conversation, I received my refund and drove my daughter to the next closest McDonalds on 4505 E Cactus road where they had Coca-Cola were polite, repeated the extra pickles order with an emphatic confirmation and delivers all in less than 2 minutes. Simple business if you get 1 thing right - a cared for customer is a forgiving customer. It always starts at the top. read more

Don't order a free quarter pounder with cheese because it will take 20 minutes to get it and once you get it, it is all bad!!

We visited this McDonald's for a restrooms stop and ice cream cone. Service was very good and the restrooms were immaculate. Staff were friendly and welcoming. I would visit this McDonald's again. read more

This is truly the worst McDonald's in that area, which is surprising because there are a few McDonald's close to it that are a LOT better. Essentially any and every time you come here either you get treated rudely, have to wait a ridiculously long time, and all the other trashy restaurant norms. I have come here multiple times with a code on the app, the code won't work for whatever reason, instead of being respectful or offering to do something about the problem they just shoo you off. Which is hilarious because the location on Tatum and Bell will always help you out if a code isn't working. Sad to say I live less than a mile away from here and prefer driving 5-15 minutes away just to go to a different McDonald's. Avoid this one if you value your time. read more

Just got done eating a 25 doller order from this location and i have a few things to say. 1. Amazing staff and communication between staff and customers and kept me in contact how long my order will be and ask bout if i needed sause. 2. I ask for everything to be fresh and i knew it would take a bit to make everything and I'm ok with that. 10 min it took and i wanna shout out to the crew thanking them for time management. Now for the cons: Everything was good besides the double cheeseburgers. I specifically ask for everything to be fresh. They gave me old fries and old burgers. The spicy chickens were very hot and the MCRIB was okay. They need help at night . I watch 4 staff struggle to get orders out but they held it down. I definitely will come back and eat more!!! read more

Zero stars. How can they even call this a cheeseburger?! Tried coming here several times and the quality and service are always the same. Sad excuse for a McDonalds. read more

McDonald's - How can you even call this a cheeseburger? - Fast Food Near Me - Phoenix, Arizona

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They didn't stir my McFlurry. I had to rawdog my Oreos into my ice cream with my bare hands

When I could order from the app...my order was always wrong. Bathroom always smells bad. App no longer works at this location so they will no longer get my service. And the app corrupted my phone. read more

I've been going to this McDonalds since I was a kid, so it pains me to write this. I know prices have gone up recently, and I get it, everyone has to make ends meet, but this is straight up stealing- I order my usual #1 with a large Dr Pepper, and I was also feeling the new Grandma McFlurry too. I get my order at the drive thru window and didn't really think into it, I'm not one that checks the bag to ensure it's correct, I figure they have a pretty good system down so why hold everything up. I get the McFlurry and it's only 2/3 full (seen in the picture), I was a little bit put off by this so I took a picture. But the real kicker was when I got home and opened up the bag. The fries were less than half full, and no, they weren't all at the bottom of the bag- I straight up got stolen from (when you're given less than the advertised amount, it's stealing from the consumer). I found this highly unethical and just wrong on a personal level so I also took a picture of it. Had I checked the bag in the drive thru I would have said something- but I hope this McDonalds ups their quality control because this is just poor business. read more

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Was told today that unless I entered my order on their in-store kiosk or on their app, that my order would not be processed. I'm used to speaking to an employee when ordering, and I'm sick and tired of doing more and more of every retail employee's job. I will not be back to this location ever again. read more

My son father and I went here tonight when I got home I took two bites out of my sandwich when it didn't taste right and looked at the meat it was raw. Called the McDonald's and manager apologized and asked me come back and get a free meal. To think a free meal would make this right. Smh read more

McDonald's - Crispy Chicken Sandwich - Fast Food Near Me - Phoenix, Arizona

I'm still in line, surprised by how rude their service is, it's 12:46 pm on friday march 8th 2024, check on those workers bc they need a map

Disgusting!!!! I stopped by today to get a quick bite for my family. Burgers and sandwiches were fine but my bad review is about the fries and happy meal. Fries were so old we tasted the cold nasty oil, you would expect good fries after paying almost $4 dlls for a large size. My biggest complaint is the happy meal, I ordered for my toddler, specifically I said chicken nuggets with apple slices. When I got home I gave my kid the whole box since it was the first time he was going to have a happy meal. Next thing I see is he taking a bite of a cheese burger!! He is very allergic to dairy. No apple slices on the vodka either, only those nasty fries. I called to complain and they couldn't do nothing about it since I didn't have a receipt witch they didn't didn't give to me at the first place. We had to call his pediatrician for him to send something to the pharmacy for the read more

McDonald's - Nasty fries - Fast Food Near Me - Phoenix, Arizona

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Crap service. 22 minutes for a Diet Coke in drive thru. Mofo Mgmt and franchise Mgmt. No wonder MickyD's is struggling.....drive thru is now called park thru! read more

I am the only person in the store, regardless of why I am here, I was told it will be awhile before he can get to my order. So like every one in the drive thru will get service but not the person standing for service in the lobby. Odd read more