The manager Olga is horrible, when she made my families sundaes incorrectly, I said something. So, instead of setting them to the side, I watched her take the lid off and use it to scoop the sundae into another cup and then add to it what was missing, because she was irritated, she dropped one and then had to make a new one anyways to which she still made it wrong! The customer service was horrible, I don't even eat McDonald's but went there for desserts for my family. I don't understand how she can be a manager. If I pay for a service then I expect it to be correct! Get a new manager y'all! Oh and Danielle (Olga's boss) I hope you read this and explain To your staff that it isn't ok for them to tell me "what do you expect, we can't just waste it". Hmmm, funny, considering I am the customer and my order was not right that I PAID FOR!! read more

Waited 15 minutes in the drive through line. They got my order wrong and then had me pull into the parking space to correct and bring out my order to the car..waited another ten minutes for horrible food and horrible service. Time wasted and $30 later! Never again McDonalds read more

Absolutely the worst McDonald's in the valley. Like others have said, this place has yet to get my order right in the times I've been there. Literally not one single time have they not messed up my order. Only go to this place if you don't want to get what you paid for. For example: I ordered a double quarter pounder with bacon, no cheese or onion. What I received was literally one single patty with ketchup/mustard smeared on it between a bun. For $12? I think the fuck not read more

This McDonalds is definitely one of the worst branch ever! I ordered a Happy Meal for my daughter with cheese burger. I specially asked that on the cheese burger, I only want the meat, cheese and bun. As soon as I got home, guess what I got. Cheese and a bun. I went back to the store and explained to the supervisor the error. The order was placed again, this time I got a cheese burger with ketchup, pickle and everything else that goes with a regular cheese burger. This time I ended up throwing it away. I am never going back to this place. read more

Nastiest McDonald's ever I rarely come to McDonald's but was in need of breakfast before work. I ordered a coffee (ridiculous that they charge $0.35/pump of liquid sweetener) and a sausage mcgriddle. One bite into my mcgriddle and there was a powerdy chalky substance that make me choke because it shot into my throat when I bit into it. It was part of the mcgriddle not even mixed well ! I ripped that part off and continued to eat, thinking the rest would be ok.. nope ! I had the same thing happen 2x more yuckk. And the coffee tasted like coffee bea flavored WATER! my coffee came out to $3.25 which could've been used at Starbucks for wayyyy better quality. I went back to tell a worker and they gave me attitude. Never coming back here and definitely telling all my coworkers not to either . Also, inside when I went to show my food, it was filthy and the floor was super sticky. read more

McDonald's - Sausage McGriddle with chunks of UNMIXED & UNCOOKED powered batter. It was all throughout my sandwich smh - Fast Food Near Me - Napa, California

Don't ever come to this McDonalds! Worst service ever! I don't eat McDonald's but every once in a while my kids want some. Not only do they get our orders wrong, but when you go back they are rude because they need to re-do something that was so simple to begin with! Frustrating read more

I ordered an iced latte the kid on speaker says" do you want that hot or cold " SMH but maybe he is new. They park us over ten minutes, the man brought our drink I said I asked for eight sugars he stood there shaking his head and said "fuck you" while walking away. I went inside to talk to a Mgr I waited fifteen minutes and this woman in a grey shirt told this young employee to tell me they have no Mgr I heard everything meanwhile the said who cussed at us his standing there making fun of me. Terrible service read more

the staff was ver kind and the service was efficient; they gave me plenty of sauces; i had a good experience

Didn't ask us for a receipt, didn't ask us if we wanted sauces, and got our order wrong, above all the service was bad. But it's a Mc Donald's so read more

I made a DoorDash order I ordered a double quarter pound or and I only got one patty and before that I had a previous order and I got literally my fries were uncooked I worked at McDonald's and I just so you know what whatever I don't really like the fries anyways but I paid $13 almost $20 for a freaking burger to be made correctly and I'm low-key really disappointed because I called they don't wanna do anything about it and it's just unacceptable as a business and I used to work at McDonald's so I know how it rides and how many years and this is just really out for it to be even running and I'm really disappointed I expect the orders to be done correctly read more

What happened? They used to be pretty good. Went there about a week and a half ago, the fries were cold and not very good. Burgers were just ok. I thought it was probably just a fluke. Went there today, (should not have). Fries were cold and had no taste. Ditto on the burgers. Nothing was very good. Again I say, "WHAT HAPPENED"? Why the lines, (even though they are starting to dwindle)? The really terrible thing is you pay a hefty price for crap! Sorry to see this place going downhill. read more

Friendly staff, consistent McDonald's style and flavors, rapid with quality service. It is McDonalds, for over 50 years that can be counted on delivering. read more

McDonald's is a surprisingly good place. It's superior to the Subway next door. The remodeling now makes it look bistro style. Its photos of the Napa Valley had been replaced with abstract art... now it has resumed its Napa Valley look. The breakfasts are great, as is the coffee. One can no longer help one's self to coffee refills, but a helpful kind employee does that. Great place! read more

Stopped in for a diet coke on my way home from a weekend of wine tasting. I used the bathroom and I have to say, it was the first time I've used a restroom without a mirror - no mirror. .. odd. The restaurant was clean, diet coke was good - love quenching my thirst w/ unlimited refills- all for a buck and some change. read more

The staff hates life and you can tell. My order is always missing something. Even when I ask to make sure it's in there I go to look and no it not! read more

Fries and ice cream. Mc griddle and hash browns. AAAAAAHHHHHH YEAH!! We be tearin it up!!! And that orange juice though. THAT ORANGE JUICE THOUGH!!!! read more

So I ordered 2 sausage egg muffins on Monday morning they gave me a sausage muffin and a muffin with only a round egg I noticed when I was already at work so I came back Wednesday morning before work and the same person that served me Monday was at the window I ordered a sausage egg muffin again and I notice they gave me a egg sandwich with ham so I call McDonald and the manager was rude and was arguing with me about what I had ordered did not want to fix the problem at all but instead was focused on arguing that I was wrong. They messed up my food Monday so I made sure to tell them exactly what I wanted very unprofessional management never going to that McDonald's again read more

I had a very long week at work, and all I wanted to wind down on Friday night was an Oreo McFlurry. I went through the drive through and the lady who helped me was very unpleasant - it was obvious she didn't want to be there. Anyway, I got my McFlurry and went home. Once I chose what I wanted to watch on Netflix, I sat down to eat my McFlurry, and to my surprise none of the Oreo was mixed in. It was just a bunch of Oreo cookies on top of vanilla ice cream. I would have went to yobelle if that's what I wanted. I thought the whole point of the trademark square spoon was to clip it to the special machine that mixes the McFlurry!? Needless to say, I am very disappointed and I don't know if I will ever be back. read more

I went to this location yesterday and got a 10 piece nugget. the staff was extremely rude and wouldn't look at me or talk to me. when i saw they gave me barbecue instead of any other sauces i might have wanted, i was going to ask for more sauces when they just closed the window on me right after i got my food. never going back again. 2/10 read more

One star for the Big Mac, wow they have changed. It is kind of nasty. Think they use a no name brand sweet pickle now instead of the delicious savory dill. Dry parts on the heavily breaded sandwich. "One" slice of processed american cheese even though there are 'two' patties. Now 4 stars for the Quarter Pounder. Yum! Moist, flavorful and a force to be reckon with. The heavenly mushroom swiss burger is back, but its almost $5. Hope they consider putting it in the 2 for $5 like the Quarter Pounders. read more

Terrible terrible terrible I ordered requested fresh fries and somehow ended up with left over fries that had been on the warmer for over a hour. The young lady was nice but the food was terrible. The wait was about 30 mins as if we were at a five star restaurant with no only 4 other people who ordered after me. They need to clean their bathrooms, read more

Cassidy is AMAZING!! Literally the sweetest and she has PHENOMENAL customer service. I've had multiple bad experience with other horrible cashiers at this establishment mainly from the bulky, sweaty, triple necked, nasty looking cashier that's usually at the first window. How've Cassidy has completely changed my mind about this McDonald's and I will be back consistently just for her. read more

DON'T GO!!! I HAD HAIR IN MY FRIES!!! First time in since they remodeled. TERRIBLE EXPERIENCE!!!! This place sucks compared to the one on Imola. First off they couldn't even call out the right order number so we waited about ten minutes. Finally get our order and they screwed the order up. I told the guy we didn't get our fries. He grabbed two fries put in my bag and didn't even say sorry. Halfway through eating I noticed a HAIR in my frenc fries. Gross. Never going there again!!! 11-12-16. Just took my daughter and her friend to go do some shopping. We just happened to be driving by this place. My daughter and I were talking about our experience with this McDonalds to her friend, when she told us almost the exact same story. Her mother found hair in her French fries. DONT GO THERE!! This place needs to be shut down!!!! read more

Love this McDonald's so much faster than the imola one ,Managments awsome, and the blonde haley the hottest McDonald's employee ive ever seen. Keep it up!!! read more

Work for Doordash and its been 3 times now that we've gone around 1140 - 1145 and the restaurant is closed. The sign says opened until 12. Therefore I dont understand why they keep closing before the posted time. Not cool read more

Update: So we have been coming back to this location for a few months and things seemed "ok". Till last night. We order, pay, and proceed to last window where we are told sorry we're out of strawberry topping. Ok fine. Should have said something at first window BEFORE we paid. But ok just refund us. So tonight I run in because it's late and I just got off work and didn't feel like cooking. Order pay and went straight home as I pull the family's order out it's not even close to being right. But hey they can pick the pickles off right? That's not even the worst part! Go to get the fries out and there is a HUGE clump of brown/black hair!!! Ewwwwww. Gross. So I call down and asked for the manager. I talked to "Cynthia". She says rudely "so what do you want me to do about it" I was like really?! You should not be a manager if you have to say that to a customer. This is not only gross, but the fact she didn't care. She is rude and does not care that it was unsanitary and to be honest she acted like it inconvenienced her to have to be replaced. Pictures don't lie and will be attaching one to there yelp review. Won't be back to this location seems like it just keeps going down hill. If I could give this McDonald's 0 Stars I would! We had the worst service I think we have ever had here. The manager is a jerk on a power trip. He needs to be retrained if he is in management. His customer service, and how he speaks to his customers is poor and down right rude. And I'm not the first one to have dealt with this "Manager" and had the same issues. As far as the other employees, most who are working on the line don't speak English, and cant read the screens. 9 times out of 10 are order is always wrong. When you spend $30-$60 each visit for a family of 6 you expect it to be right. Either food is missing or its not made how it is ordered. I'm Starting with my yelp review, Then calling the owner tomorrow to let him know how his so called manager is treating customers. Will also be contacting corporate to report this manager along with poor quality of food served, Cold soggy fries, everyone who got a burger complained it was cold and rubbery. They said it tasted like it had sat in the warmer all day. If you want to eat at a McDonalds make the extra drive across town to the owners other store on Imola. They at least provide good service and get it right 95% of the time. read more

TBH: the food is FAKE you know they just give sugar it's like if they put lipstick on a pig it's still a PIG

So I just stopped down at the new embassy Mcdonalds recently completed construction on, off Jefferson. Got a cheeseburger, fries and a drink, and you know what was not the least bit surprising or strange? The fries and burger tasted good- just like every other cheeseburger and fries I have had at every other McDonalds, ever. I had to review this place after reading all of its other four or five really extreme and odd reviews. For some weird and unexplained reason this place ( and its review space on yelp ) seems to be a lightning rod for these people, its great, I am going to bookmark just this one review like a naturalist searching for a rare and near-extinct animal, setting out motion-activated cameras in desolate parts of the world. Maybe its built over an indian burial ground, or its place on the Yelp server occupies a yet to be discovered digital Bermuda Triangle, whatever I just want to study their habits. I am hoping some of that true lunacy will rub off on me if I can catch a glimpse of an animal of the epoch- Freakdom. What got me was the sincerity of the reviews. I believe them. Their comments are earnest and I feel are not attempts at sarcasm for laughs or with obvious redundancy. I got a bit choked up when I read how hard one reviewer took the harsh reality of this McD's sub-par fish sandwich. So much so that it seems passion clouded his mind, causing him to resort to using just one type of punctuation mark for all grammatical situations...I was taken aback. See what I mean? If I hadn't ever come across this review I would never have known the grace with which one could achieve such a hopeless and forlorn reaction from a reader with just twenty or so periods. Even if I disagree with their over exuberance its just refreshing to see some people out there are still surprised and enthralled with life's more established discoveries. Its a lesson for us all. read more

This is the rudest McDonald's I've been too. The manager doesn't do anything about his rude employees. I see why McDonald's have a bad reputation. I rarely complain about fast food because I don't expect much since it's quick and easy, however this place is rude and doesn't care about their costumers. read more

. I've always loved idea of the Big Mac or mcriddle. That's just the idea . McGriddles don't even take 5 minutes to get to you from inside . Sure that's fast food . . The soda/shake machines are F*ckin dirty as h*ll. It may just be me but it wasn't always like this but every time I eat even just the pancake from a McGriddles it turns to a mcf*ck-up in my stomach less than 10 mins from eating it . Desperate for workers . I would rather have 4 quarters than 100 penny's read more

Worst ever service slow food slow and cold fries burnt I mean I know its McDonalds but still you should get what you pay for

I went to a drive through and the lady who gave me the food didn't even look at me. She gave me the food but her face was looking at the other way, chatting with her fellow employees. Once again, I'm so glad I don't live in Napa. Service around here sucks! read more

Love this place....it is a quick fix for breakfast, lunch and/or dinner! The service is great and the people who work their are fun to talk too! read more

Just had the worst Big Mac I have ever tasted. The two patties were so thin it was shameful but worse they were burnt! French fries were good but that Big Mac was disgusting. read more

Every time I go there they always get my order wrong, forget something, or the wait is unreasonably long. I'm not ever going to this McDonald's again. read more

In my opinion I just personally don't like McDonald's , but if I were you and craving it , this is the one to go to

I ordered no. 8 meal (fish fillet). Order taker asked if medium or large and I said whatever is included in the meal. He kept saying medium or large and so I asked if there is an extra charge for large and he saiid it was the same. If it's the same then of course I'll take the large. When it was time to pay, I was charged extra. I complained and then it showed $7.50. When I gave my payment , they charged $8.08. I asked why and they said it was due to taxes. I complained and they refunded me with cash ($1.00 and change). When I got my meal, the lemonade had ice (I asked for no ice). They removed it and when I got it, it was a good thing I took a sip before leaving the deuce thru and it was just water!!! read more

Can I just say-- this place gives THE BEST ice cream cones. They do not scrimp on the ice cream. I literally make the 40 minute drive for my almost-nightly $1.35 treat. Keep up the good work!! read more

i had an extremely simple order. 20 piece mcnuggets with barbecue sauce. and they forgot the barbecue sauce. is it really that hard? really?

I really dis like McDonalds, it's discussing, gross, and their french fries are sooo greasy.