This location has been hit or miss. For a while they were doing great on breakfast. Then several slips last few visits. Burnt and or undercooked food. Was here 8:25am or so they asked if I was using the McDonald's mobile app. ? Me : yes i am heres my code OH SORRY THE MOBILE APP INTERFACE IS BROKE. NOT WORKING then why ask me if I'm using it?? WTH they refused to honor any discounts kept saying mobile app was broken so i left. Tried another location in town also broken and got bad food. Not mclovin it read more

Inedible fries are unacceptable. Salted so much they were FULLY coated. Please retrain staff working 3/6 6pm read more

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I'm a loyal customer and have come here multiple times a week for years. Today, I placed an order and asked for a cup of water. They told me I would have to pay $2 for that! Apparently this is a new policy the franchise owner has implemented (NOT a corporate policy). That is ABSOLUTELY RIDICULOUS! I'm not some crackhead that never buys anything... I have spent thousands here, and you won't give me a cup of water with my food? Maybe I finally need to grow up and learn how to cook and stop eating here!? read more

8/19/23 I love hot mustard on my chicken nuggets, and some locations claim they no longer serve it? So this location/franchise gets an additional star for supplying me with several for my 10 piece nuggets! We're in Napa & what do we get to eat, yeah, fast food, McDonalds! We were super hungry (my last meal was dinner at Domenico's last night, about 14-15 hrs ago) and I was not going to wait another hour to eat! It's fast, convenient & drive thru was available. Hubby ordered a Quarter Pounder, of course, my chicken nugget meal with french fries & a Diet Coke. It really would've just been 3 stars, my nuggets were pretty good, fries were not piping hot but seasoned well, Hubby's burger also good. Overall not a bad deal, they received an extra star for having hot mustard, not skimp on it, plus ketchup. Believe me, some franchises are super stingy with condiments! It hit the spot, hunger averted...coz I was on the verge of the permanent state of HANGRY read more

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The worst customer service here I felt rushed when i ordered thru the drive thru and on top of ordering i got the wrong meal.

The 5 stars are given due to the perfect presentation. The McDonalds is like any other, but this establishment must make the best looking sandwiches read more

McDonald's - Have you seen a better breakfast muffin? - Fast Food Near Me - Napa, California

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ALWAYS CHECK YOUR BAG IF YOU HAVE MISSING FOOD! Please don't be like me and grab the bag and go. These workers can not read for godsake. Go to the Mcdonald's at Imola Ave. Service is better over there. read more

This is an urgent message to the store Owner/Manager. YOU NEED TO HIRE MORE PEOPLE. I went through the drive through today and ordered 2 McDoubles with extra sauce. Mind you, there was nobody ahead of me NOR behind me when I ordered. When I rolled up to the second window, they take a minute to even open the window to tell me that I need to pull to the side and wait for my order. What? Why!? It's not busy. It's 3:30pm and there's no one in line but me. I waited more than 5 minutes while other people were pulling up and somehow getting their orders without pulling over. I only ordered 2 McDoubles, it's not like I even ordered 2 Big Mac meals. Are you so under staffed that it takes 10 to 15 minutes to make 2 small burgers that aren't even fresh? Or are you just trying to cheat the timer somehow? I don't care if you are getting mobile orders or doordash or whatever. But waiting that long for 2 little burgers like I'm waiting for food at a sit down restaurant is beyond ridiculous and it's unacceptable. I know you are understaffed because the same guy is there taking the orders every single time I have been there...poor guy. I've worked fast food before, and I know it's not easy. But it SHOULD be easy to find someone who put in a resume and hire them. They dont need have masters degree in physics, be a Nobel loret and speak 3 different languages to work there. As long as they aren't a convicted murder/rapist, put them on the clock because something has gone terribly wrong when I'm waiting that long for 2 small and may I say, stale and lukewarm burgers. read more

McDonald's - The burgers wernt even fully warm when I got them...atrocious. - Fast Food Near Me - Napa, California

Horrible Service! They need to have some QC the orders before they get handed out to the customers! My items are always missing, made incorrectly and/or the wrong thing. I just ordered a McCrispy Strips meal, Vanilla milk shake and Plain burger with specific instructions to have nothing but meat and buns! My vanilla Milk shake was missing and burger came with everything on it. i once when inside to have my order corrected and even with instructions from the manager they STILL messed it up! read more

Wow I see why this place gets bad reviews.. The workers totally don't care... Most reviews are them forgetting to complete your order, and I am not surprised to see most of the reviews are what happened to me today. The food I got was good which is why 2 stars but my order wasn't complete. They also don't have the $5 meal deal anymore but the one 10 minutes away by target still does and usually has way better service. Drive to that one, the owner clearly cares about how his store is run. read more

It was good. I always everything order everything in the app. That way I get the best deal for the best prices. The line move very quickly as well. read more

Disgusting- I orderd doordash bcz I wanted nuggets and a MCchicken and I when I took a bite I tasted it weird I work at a burger place so I knew instantly something wasnt right I asked my manager who was woth me whem eating to try it and she was like it has a weird after taste looked inside and the lettuce is all brown and old like its been sitting there for days thats just disgusting read more

McDonald's - Fast Food Near Me - Napa, California

Service is terrible. This location is constantly known for cancelling mobile orders without giving a reason. I placed a mobile order at 8:40pm, drove to pick it up at curbside and found out the order was cancelled. They closed the curbside pick up ordering option at 8:59pm, which means they had time to fulfill the order but for whatever reason chose not to. I tried to pre-order 2x via the mobile app and it wouldn't process. My suspicion is that this particular location, probably per the franchise manager, does not want to accept/will cancel orders that utilize mobile offers. Very annoying and disappointed given that McDonalds' pricing has recently risen to a ridiculous cost and have gotten rid of a lot of in store deals. read more

I was ordering at the drive-thru and the lady cut me off mid-order as I was trying to finish. I told her 3 times that I wasn't done with my order and she said the total and told me to go up to the second window in a very rude tone. I went up to the second speaker and the lady did the same thing and cut me off. I had to finish my order at the drive thru window and the guy kept getting everything wrong. They were being very rude and disrespectful. Do better next time Mcdonald's! read more

Worst service every never got my straws the workers don't know how to do there job clearly never gave me my straws 1 star

Good food. Wanted to give them 5 stars. Yelp requires 85 character minimum. 13 cookies!

Rip off. Friendly ppl 5 Value 2 Correct order 0 Calling and asking to talk to manager minus a Attitude minus 2 If you're going through drive thru. Triple check your order. 3 Mistakes in one small order is ridiculous Be careful when asking for a plain burger. They charged me $3.49 for a party! I asked for a small plain burger. Not difficult one would think. Monday 11:30 am. Today. Won't ever go back. This is one of many many many errors. I don't think the owner cares,so I won't care to eat here. You've been warned. There are better choices. . P. S. At NO time did anyone ever attempt to apologize. Really?! Wow. The age of Reality t. V. Has screwed us all. read more

This location is clean and friendly. A few of the people were hard to understand, but perhaps that's me and not them. My problem is more with McDonald's than this location. At 9 AM I am not always in the mood for breakfast. I work nights so at 9 AM it's dinner time for me. Every other fast food place doesn't cut their menu to breakfast only. They don't even do shakes at this time. Jack in the Box full menu all day every day. read more

Worst experience ever, I was given a mcchicken in a quarter pounder box. And they forgot my 10 piece. Never coming back

I'm getting tired of getting someone else's order and not what I paid for. Sure I should have checked all the bags for the correct order. It was pouring down rain and had to wait in space 1. You'd think that with the money they're getting paid now they could get their shit together. Wife called to get refunded for app order only to be denied and ridiculed by the employee on the phone. Corporate will hear about the lousy customer service and rude employee and supervisor. No stars if I could read more

This is the best McDonald's I have ever been to. The line is never long and it moves quick, I've never had them make any sort of mistake to my order, and the food is as good as McDonald's can be. Plus the staff is very friendly and helpful. read more

Breakfast yesterday morning was a bit lukewarm. Staff a bit unfriendly. Not a very welcoming nor pleasant experience.

7:50 march 21 i forgot my mcchicken n only got the dance they made me wait more than 30 minutes for literally just a mchicken n they got everyone else what slow uncaring workers read more

Standard McDonalds food. Poor service. Expensive. $7 for Big Mac. $13 for dbl quarter pounder. Go somewhere better for there prices.

Worst service in Napa for a giant fast food chain. They can't even make one single cheese burger without making you pull out of the drive-through and park and wait in your car. Isn't that what they are making all day? Poor management! What is the point of this corporation having a drive-through if it fails to service it's customers and can't run it properly. One cheese burger can meltdown the whole restaurant. Go to In-and-Out. They know how to manage their staff, pay them enough so they will show up to work, and run a business successfully. Better food, too! Again, I will emphasize, my order was one cheeseburger and Macdonald's staff on Imola Avenue wanted me to park and wait for it! Not worth it. I left the burger behind. I don't think they get what "fast food" is or "customer service" for that matter. I hope the franchise owner enjoys the free money he made off me today. read more

This place need a 3rd window for when they screw up your order. This McDonald's food is fine. It's just that they almost always mess up your order. So, 2 years ago (exactly 24 mo) I began tallying how often they got our order correct. Here's the results: *Number of restaurant visits: 22 *How often they got it 100% right: 36.36% (8 out of 22) *Most common mistake: put pickles & onion on burgers (requested ketchup only)- 44.44% (8 out of 18) *2nd most common mistake: forgot dipping sauce- 37.5% (6 out of (16) *3rd most common mistake: forgot our drinks- 31.81 % (7 out of 22) read more

Wish I could give this place 0 stars! Walked in to pick up and order and the 2 females working there were talking to each other totally ignoring the customers. For all I know I could've grabbed all the orders sitting on the counter and no one would've cared! Definitely the worst customer service!! read more

The night manager has horrible customer service and will blame the customers when given the wrong order. She won't correct the issues and is very miserable when dealing with customers. She will talk about you too. I believe her name is Olga, she needs to go. Worse place! I wanted the two cheeseburger combo meal and I was told I don't think we have that. Then everything was individual and I saw the coffee on the sign out front was a $1.00. My meal was $8.67 and the cheeseburgers were smashed. My coffee was almost $3.00. The workers here don't care when you bring their mistakes to their attention. I used to work at McDonald's in high school and we had work ethics. The employees at the counter were talking shit about the customers right in front of them. This place turned Ghetto. Please get better workers and trained your workers. It's not rocket science. read more

Took the kids here to grab breakfast for Dad for Father's Day after all the doughnut shops were sold out of his favorite Apple Fritters. We got him a sausage McMuffin with egg and opted for the new Australian Cheesy Bacon fries instead of a hash brown and we were sorely disappointed. They looked nothing like the picture and the blob of cheap canned cheese sauce made their normally crunchy fries soggy and gross. Oh and there were a few bacon crumbs underneath the blob. This is definitely a McDonald's fail. We have actually ate at McDonalds in other countries and Hawaii & many tines the food is both delicious and healthy unlike the menu items here in the mainland US. Please stop trying to get all fancy with the menu and stick to the nostalgic crappy food, or actually offer the real menu items from other countries. I've done my research and Australia doesn't even offer these fries. read more

McDonald's - This is what was advertised. - Fast Food Near Me - Napa, California

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I'm thankful there's a McDonalds nearby to get breakfast. However, if you can avoid this location pls do so. It took the cashier clerk 3 times to get my order right. I ordered the big breakfast and complained that I did not get the sausage. The manager said it's under the scrambled eggs. I had to open the tray to in front of them to make sure. Manager was not remorseful of not plating the order correctly. Did not provide napkins, sugar and creamers for coffee. Bad service overall. read more

End cuts from about 4 tomatos were what I got on my chicken mozzarella sandwich. When I worked in food service we threw that part away. read more

McDonald's - I got all of the end cuts from the tomatoes on my mozzarella chicken sandwich. And to add insult to injury I didn't get any napkins. - Fast Food Near Me - Napa, California

Racist an rude I won't be returning I really wanted my money back but I just got off a ten hour shift simply because she got upset because I wanted to pay on my phone read more

MacDonald's had 2 prices for coffee. regular menu shows med. coffee 1.70, daily value shows coffer @1 all day. brew: sm coffee (1) -quick service, in & out in minutes... -coffee pretty smooth..... read more

Unbelievable! At the drive thru, forgot to order a bottled water, ask to have one added to my order at pick-up window and they said they couldn't do it!?! read more

It's in Napa, but we ordered before noticing In-N-Out was not store. Mcdonald's is Mcdonald's. Refill is behind the counter now. Not sure if this is normal practice now. I rarely ever eat at this chain anymore. read more

I never leave reviews for places especially not McDonald's bc the bar is already so low but if you are in napa do not go to this McDonald's! Go to the one on Imola! This place will mess up your order every. single. time. Even after they have made you park and wait for your food in one of their parking spots!! I got food today and asked for a cheeseBURGER plain. I don't get how this is hard to understand but they DIDNT PUT THE MEAT ON MY BURGER....yet I had pickles and ketchup and mustard?? They don't care about it or try to make sure the food your paying for is correct. And if you go in to ask for a correction the manager is rude and disrespectful. She'a yelled at my father after we were parked waiting for out food for over 15 minutes! He went in to ask and she was extremely unprofessional towards him. 0/10 recommend and that's hard to say bc it's literally McDonald's. read more

BRING BACK THE MCRIB. For those who don't know, the legendary McRib sandwich is a seasonal offering, but each franchise decides for themselves whether or not to offer it. For instance, when I was down in Southern California a few weeks ago, I saw the McRib being offered everywhere. But the two McDonalds locations in Napa are not offering it, and they haven't in a few years. BRING BACK THE MCRIB. read more

McDonald's - A picture is worth a thousand words. - Fast Food Near Me - Napa, California

What has happened to the quality in our fast food? I remember a time food was hot and people were friendly I imagine them days are long gone and it's unfortunate. The absorbent amount of tourism here you'd think Napa would do better. Customer service is lacking to say the very least and the food not much better when your on a 30 minute lunch and try to be quick. I order a milk shake got cold milk and a cheese burger that was cold . When I asked why I was told it was freshly made if that's fresh then I'm the Duke of Earl. With the rising cost of everything and everyone wanting hazardous pay make it worth it this McDonalds and the one on Socsol are poor to put it politely. Sad to say I'll go elsewhere from now on. read more

Best Mickey D's in Napa. No negatives yet. Ask for the sausage mcmuffin with fresh made eggs. Hack yo' lifeee

The manager Olga is horrible, when she made my families sundaes incorrectly, I said something. So, instead of setting them to the side, I watched her take the lid off and use it to scoop the sundae into another cup and then add to it what was missing, because she was irritated, she dropped one and then had to make a new one anyways to which she still made it wrong! The customer service was horrible, I don't even eat McDonald's but went there for desserts for my family. I don't understand how she can be a manager. If I pay for a service then I expect it to be correct! Get a new manager y'all! Oh and Danielle (Olga's boss) I hope you read this and explain To your staff that it isn't ok for them to tell me "what do you expect, we can't just waste it". Hmmm, funny, considering I am the customer and my order was not right that I PAID FOR!! read more