Terrible service from the Trancas napa staff 8/2/25 6:32pm. Store was empty and the 2 younger staff members ZACHARY would not honor my VALID offer on the jamba app. He kept offering to increase my order instead of just taking care of the problem. I have to escalate it to corporate when they are open. Check #83 Update, contacted jamba corporate thru their website nothing happened, no reply. it took 6 days to get through on the phone. Super cold generic uncaring response. They eventually admitted they did get my email but didnt do anything and would take 36 hours for a callback. And nothing was resolved. No response from whoever manages this location either read more

Jamba - Juice Bars & Smoothies Near Me - Napa, California

Amazing drinks , fast service , I love how the girls just know what they are doing!!! I appreciate the girls working as a team. They are So nice !! the Ambiance of the place is so calm ! read more

Great Jamba juice location! I am lazy and like to order acai bowls for breakfast, so have used both uber eats and pickup here. They have a few choices for acai and its always really good, and I get the flatbread pizza sometimes as well (SO GOOD). They are consistent and friendly and would definitely recommend to anyone! read more

Orange dream machine is the best! I can't order anything else. Maybe a tester would incent me to try something else. We will be back. read more

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So today I go to the trancas street Jamba Juice and order my usual Orange dream machine with real Orange juice and have always been charged a minimal upgrade for the fresh Orange but today the cashier charges me 75 cents times 14 which brought my order to $22 for my drink with 3 waffles so I questioned the cashier who inform me that his owner advised him to charge 75 cents for every 2 oz of fresh Orange juice. I thought maybe he would see his error and correct it but he stood behind the charge so I ended up getting a regular drink. I cant believe this store can seriously charge $16 for a drink. Horrible service and attitude read more

Baylee was soo awesome she went above and beyond to help us in a time of need . 5star customer service all day! We're not going anywhere else! Thank you bailee . read more

I went to Jamba Juice today with a friend and the service was terrible. I don't do Yelp but this was really bad. There's a woman who works there named Roberta and she is extremely rude. She snapped at me 2 times. I also asked for a savory and a sweet pretzel because that's what the menu said and when I said that she yelled " WE DONT HAVE THAT" like b I'm just reading off the menu . Anyways the food and drinks were good, the service ruined my morning. read more

Brenda and her team are super awesome! There was a slight hiccup with my order and Brenda went above and beyond to fix it. What really made me happy was the smile and genuine graciousness behind it all. I felt bad speaking up, but she made me feel heard and appreciated. Fabulous customer service and delicious drinks. I will definitely be returning. Big thank you to Brenda and her crew! read more

Smoothie was good, but they took way too long to make it. Three people in front of me got there drinks before I did. read more

Jamba - Working hard? Or hardly working? - Juice Bars & Smoothies Near Me - Napa, California

I stopped in here while running errands and ordered the island pitaya bowl. It was really yummy and fresh! The serving is quite large and the price is reasonable. The store has just a few tables inside but plenty of tables on the front patio outside. The employees were very friendly and I enjoyed a nice chat with the girl making my bowl. Overall I have no complaints and left satisfied. Pictures of the pitaya bowl attached! read more

Jamba - Island Pitaya bowl - Juice Bars & Smoothies Near Me - Napa, California

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Easy ordering on the app allowed for a quick pick up of breakfast acai bowls which were delicious! read more

Jamba - Acai bowl - Juice Bars & Smoothies Near Me - Napa, California

OK, how different can a corporate chain be from store to store.. well I usually go to the other one because its closer to my house, but I hit up this one when im on my way to work. Ive been in probably 5 or 6 times in the last few weeks now that im on a Jamba Juice kick, and its usually pretty good.. the only complaint I have it the staff. Last time I was in here, there were 3 kids working (yes I say KIDS because they were all young, and not acting professional AT ALL!) and no other customers. after all giving each other looks to see who would have to help me, they finally took my order. After the kid pretty much threw my change back at me, they all went back to just chatting with each other. Hello, is anyone gonna make my smoothie?! I seriously almost said that to them. Luckily, one of the girls asked the other, "are u gonna make that"? The girl said "psh, no" Girl #1 says "ughhhh fineeee, ill do it." All of this taking place right in front of their customer, me. WTF?!?! I think this girl Shoshanna is the manager and she is great whenever im there. If she was there, im sure they wouldnt have been acting that way. Ill be back, because its convinient for me, but please kids, your being PAID to work.. ur easily replaceable. *** updated*** Ok so said "kid" who threw my change at me that one day.. well I frequent this Jamba Juice and hes there EVERY TIME.. can u say workaholic. Well I think his mgr mustve seen this or something because since then he has been very polite to me every time! Glad to notice the change, now I like to come see him! read more

Jamba Juice, just like the other one. Difference is this one is in a Plaza with more foot traffic during lunch due to the High School getting let out. Place is usually pretty quiet but very small. Good place to use to get your drink from instead of plain old soda. Some reason there is a wooden beam inconveniently placed near the registers, probably was there when it was built. read more

This Napa Jamba Juice has a pleasant location- it's on a courtyard, and is a short walk from a riverfront trail. The service is pretty fast... go when there aren't many people there, like the early afternoon. The people are friendly. They make a delicious strawberry smoothie. One can also do people watching, and there are other restaurants nearby. read more

Roberta is always super nice great customer service so she is the one that deserves the 5 stars! The lady that was working with her I didn't catch her name but she was working with her this Monday morning is very rude she was speaking to Roberta as if she was a child and that's very disrespectful especially in front of a customer and you could tell that she was very bothered by Roberta. read more

Normal Jamba Juice - but location is nice because it's in a small shopping plaza that has everything you need .... grocercies, pharmacy, great card shop, lunch opportunities, etc. read more

So I just went in there this afternoon and bought a chocolate PB moon with a friend of mine. We had been looking forward to these all day at work and so I was super excited when our order was done. Well as soon as I took a sip it was just a plain chocolate milkshake. No oats and definitely no peanut butter. This pretty much ruined my afternoon by disappointing me. Whoever made my drink did not pay attention. read more

Brenda the manager is the bomb! All their employees are super nice and always make my drink perfectly. Clean business and they make the experience the best! read more

The best Jamba Juice in town! I live in South Napa and I'll go out of my way to come to the Trancas location because the customer service at Soscol is horrendous. Coming to Trancas is always a pleasure. Hannah and Venesa are always warm and friendly, and other associates like Daniel or Michaela will strike up conversation while making my drink. The team at Trancas has definitely made me into a lifetime customer! read more

Just stood at the register for 10 minutes without even being acknowledged. Four people working, cleaning a hundred more pitchers clean (there were already a bunch clean on the shelf) and stocking straws is apparently more important than live customers. read more

I love this location- they all know me and greet me with smiles. It's a great way to start the day. Service is way better than South Napa

So they let a trainee make my drinks, he did them wrong the first time, the second time the Smoothies were watered down, I wasted over10 bucks on nothing, whats sad is that the guy that made them just laughed like it was funny my drinks were ruined. lost a customer for sure. read more

Don't ever go here on lunch hour! The place is over packed with high school students and the employees loose their customer service skills! Was told u can call in an order and pick it up..when I did a lady working named patti got her panties in a bunch and said " just because u call in ur order doesn't give u the right to skip the whole line" ? I'm sorry patti did u not see me standing in line until ur employee called out my phone order and almost have it to me without having me pay??? I wasn't skipping the line jackass my order was called out! Save urself the trip of running into a cashier with a stank a** attitude go to the soscol one! read more

This is the WORST customer service experience I have ever had. The craziest part about it, is that it was an interaction with the MANAGER, can you believe that?! The manager being BRENDA WHEELER. I'll start off by saying her behavior was completely inappropriate and inhumane. I was so appalled, no manager should at all act in the way she displayed. In front of multiple customers she was yelling and ignoring me and had NO shame. As a viewer of this situation I would've been at a loss for words. Situation: I called to place an order for 2 small drinks, Brenda immediately had an aggressive attitude informing me that jamba juice rather we order online (but she'll take my order THIS time) , I was definitely thrown off by her tone and her statement, I've been calling my order in for over a year, so I asked her why? She responded with an attitude, ignored my many questions, and ended the phone call while I was still talking. I spoke in a very direct tone towards her. I don't care if it came off as an attitude or not she was being completely inappropriate over the phone, I had all the right to have an attitude. Picking up my order, I already had it in my mind that I was going to ask whoever I spoke with on the phone for the manager but when I walked in and asked who took my order she walked up in all black so I knew she was the manager. i asked her if she was then asked her for her bosses contact information. She said "Why", I said I need to speak to them about you. She went on to yell about how I was attacking her and being on the phone. I told her regardless of how I was acting, she is the manager and should in no way EVER interact with a customer how she did with me. When I asked for the number again she ignored me and walked away, and started talking to another customer instead of me. So I stepped away from the register and asked an employee for her name, I called her name and asked her could I speak with her she told me to "hold on I'm busy." I waited and proceeded to call my friend she walked over (while I'm on the phone) and said "you wanted to talk to me" me clearly holding a phone to my ear I told her "you can hold on just a moment" she said " you know what I'm not going to talk to you if you're going to treat me like that, you can leave" I don't know who she thought she was speaking to. A customer walked over to me and said he's been listening to the situation and he's so sorry that Brenda is acting in this way as a manager it is outrageous. All in all, I feel completely disrespected and treated inhumane, I am disgusted by her behavior towards me especially with customers viewing this scene. If I was as inhumane I would have literally opened my drink and threw it on her. But I didn't, I hope you all find this review helpful and I hope Brenda gets her act together :) read more

Great way to start off the Sunny Weather. Especially at the Trancas Location!!! Vanessa and Michaela are an amazing team! These girls demonstrated the best customer service I have seen in a very long time. read more

They were out of peaches and pineapple which is just dumb to me. The guy named Joshua was very friendly and subbed out our fruit. Napa crapa

Always check in here and get an orange juice or lemonade. Mmm yummy. Then the Pizza place and Starbucks are right next door. :) love going here and the other places too when I can. read more

This Jamba Juice is just the best! Brenda and her staff make each visit special! Great customer service, friendly smiles and a nice "local" feel keeps me coming back! Plus the drinks are always great! read more