My wife was in the mood for some ice cream after our wonderful meal from next door. We entered the parlor to lots of smiling faces having ice cream, including the ones that were serving the ice cream. We were served quickly and kindly, with little to no wait time. The ice cream was delicious and just what we needed to finish the day. The parlor is a smaller space, but there is sufficient seating if you get there to find some. The staff is welcoming and there are few that can stand up to Ben & Jerry's! We look forward to coming back again some time soon. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Napa, California

Visited Ben and Jerry's in Napa and had a wonderful experience! I visited during the week on Tuesday, April 28th and was greeted by the nice and lovely gentleman. He had amazing customer service and welcomed everyone in with a smile. It wasn't the busiest day but no matter what he would always try to find something to do, whether it was cleaning or making waffle cones. He also had some of the best conversations with customers which is something that I rarely see whenever I go out to places. I 100% recommend and I will for sure be returning soon!! read more

Walked into the downtown Napa Ben and Jerry's with no line and no wait for service! Ordered out two ice creams in a cup and walked through downtown to enjoy it! What a treat! It's so hard to find a Ben and Jerry's these days and this was just what we needed as a little sweet treat after a day of indulging. Also one of the only places in Napa that we didn't have to wait for our food! The building is small inside but cute with brick walls and classic mellow vibes that you get from good ol' B and J's. Enjoy! read more

Ben & Jerry’s - Menu - Ice Cream & Frozen Yogurt Near Me - Napa, California

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We came by here yesterday for some cold treats on the hot day. It was nice to walk into the cute store that was kept very cool perfectly on a hot day. The workers were friendly and very quick to help us. I decided to have a scoop of salted caramel blondie on a small sugar cone and hubby got a butter pecan shake. Hubby said the shake was good but on the thin side as he likes a thicker shake. I loved my ice cream and would get it again but maybe two scoops LOL. There are seats inside and outside too. Overall it was my first time here and having their ice cream and I enjoyed the flavor and place. I would come back again when I am in the area. read more

Ben & Jerry’s - Menu board - Ice Cream & Frozen Yogurt Near Me - Napa, California

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Me and my cousin had dessert on the brain and Ben and Jerry's came in for the win. Unfortunately we had to get there before they closed at 9:00. We were able to make it however there was an influx of people there. The service was limited and a bit Snappy. My cousin asked to order next and the staff let her know she would get to her in a minute. I understand that it might have been a long day however customer service always wins in the end. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Napa, California

This is the first location that we have been to. On a Friday or Saturday night the service was pretty quick and the ice cream was delicious.

Sooo good! We buy pints of Ben and Jerry's at the grocery store often, but getting a custom cone hits different! Service is fair - they are busy making lots of special desserts. Ambiance is what you'd expect of an ice cream store. read more

This place is the real deal. Stopped by for some midday dessert and it was a great choice. The staff were nice and warm and welcoming and the core cream was top notch and fresh. I ordered cherries Garcia with a scoop of chocolate brownie and it was a solid choice. Ice cream was delicious and tastes just like the one in the grocery store. The ice cream was a bit pricey but it was wor read more

Suuuuuper creamy and delicious ice cream! They gave us two samples each, and we selected to share a small cup. One scoop of Chocolate Therapy and one scoop of The Tonight Dough. The combo was terrific and just enough for my husband and I to share. I really wanted to try the Salted Caramel Brookie, but they said it would take too long to get from the back, so that was a bummer. The outside seating was really nice. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Napa, California

The perfect post-lunch sweet treat. SO MUCH ICE CREAM -- so maybe size down or embrace the filled to the brim cone! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Napa, California

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So many flavors and each one that I try is better than the last! My granddaughter says that their ice cream is the creamiest in town.

Cherry Garcia is very good. The milkshake is too thin. It's located close to First and Main. I tried it a second time and thicker it's okay. read more

Stopped here as we came into Napa and wanted a quick bit of something sweet. Have to say always happy to see one of these places for the mint chip chunk! The establishment is well kept up , good variety and has seating for about 10-12. The staff was friendly and helpful with question a friend had about flavors. The location is nice and free parking right across the street. Only little down side was the pre packs were limited but always have the option of hand pack , so not bad. Give this one a try and let us know what you think ! read more

Poorly run shop. Only one worker present with a long line that kept growing. She was also waiting on each customer as they tried different flavors, compared to most ice cream places that allow you to try but then the individual helps the next customer while you decide. I ordered a waffle cone with two scoops. One of Cherry Garcia and one of The Tonight Dough. Ice cream itself was solid, but I got the world's tiniest scoops. Total was $8.75, and I felt entirely ripped off. read more

Ben & Jerry’s - "Two Scoops" for $8.75. Rip off - Ice Cream & Frozen Yogurt Near Me - Napa, California

Went for Dessert Food - 5/5. Ice cream was creamy and decadently rich. Sweetness was strong, but not overpowering making you crave the next bite every time. Bits of cookies and brownies added a nice bite to what is a completely smooth texture and the flavors were a perfect match for the ice cream. Service - 4/5. The line moved fast and service was friendly. Value - 4/5. The ice cream is delicious with plenty of flavors to choose from. Portion sizes are nice with two full scoops for a small. These days, the prices are what they are but $7.25 for ice cream still stings on the wallet. Parking - Street/Municipal Lot (Free) read more

Ben & Jerry’s - Chocolate Fudge Brownie, Sweet Cream & Cookies - Ice Cream & Frozen Yogurt Near Me - Napa, California

Great customer service and of course a tried and true product. The store is not that big but its fun to get icecream and walk around outside anyways. Staff were very friendly and offer samples read more

Very small shop, only 1 staff getting orders . Got a scoop of strawberry cheesecake on chocolate dipped waffle cone. Ice cream is creamy but not so much a flavor big cheesecake or strawberry. read more

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Took my family here for birthday ice cream, it was a cold day, so it wasn't busy. Got excellent service, sampled some new flavors. The ice cream was delicious, just as you'd expect from Ben and Jerry's! Clean and welcoming. read more

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Friendly staff and lots of ice cream! The shop is clean with easy, free parking (across the street). They always offer free samples if you can't decide. read more

Has all the great Ben & Jerry's favorite flavors! When you're looking for my father-in-law calls "real ice cream" that your kids can also enjoy, this is the place to go! read more

I was expecting that getting Ben & Jerry's at the retail store would taste different or better than the pints from grocery stores, but they really tasted the same: good, but in a chemically processed way (1 star off). I also was expecting that there would be more unique flavors at the retail store than the grocery stores, but they were similar too (1 star off). I might as well pick up a pint in a local grocery store, for less the cost too! FYI The flavor list on the menu is not comprehensive; there are more flavors in the display cases. It would be great if customers can view all the flavors (and descriptions) while in line. The descriptions are written in small fonts on the display cases, so customers can't decide what they want until they reach the front of the line, which really slows down the line (1 star off). I would opt for other ice cream options in the area. Perhaps grocery stores even provide a better experience. read more

Great location Not the nicest staff but whatever. We just wanted some ice cream. Eight people allowed inside at a time during covid times so we had to wait outside until some customers exit. It was just the way one of the employees said to wait outside was a little rude. Tone makes a big difference and we didn't appreciate the tone. I know we could've left and got boba drinks instead elsewhere LoL! but we opted to wait. We entered the store as soon as we were able to. We waited patiently again for our turn to be assisted. I wanted chocolate chip but I guess they didn't have it because I was given chocolate chip cookie dough instead. I'm not too fond of cookie dough flavor. My hubby couldn't find a flavor he liked so he just made a choice... I can't recall the name. The scoops were small. Anyway, that was it. Paid cash and left. I love Ben & Jerry's but was not too thrilled about this particular one. The store is in a great location right in the downtown area near Cole's Chop House. There are bistro tables setup outside. Review #2198 read more

Ben & Jerry’s - 04.18.21 max 8 people inside at one time - Ice Cream & Frozen Yogurt Near Me - Napa, California

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the girl who helped us was incredibly sweet! there's plenty of seating indoors and out if you need. i got a small scoop of their non-dairy strawberry cheesecake - creamy, sweet, and love that there's thick ribbons of graham cracker! just wish it was more strawberry-forward. a small scoop (in a cup) will run you a little over $7 - you're probably better off going to the store and buying a pint, but this is one of the better options if you're downtown and in need of a sweet treat! read more

Ben & Jerry’s - Strawberry Cheesecake (Non-Dairy) - Ice Cream & Frozen Yogurt Near Me - Napa, California

I mean, come on, you can't go wrong with Ben & Jerry's ice cream. I follow them on Instagram and they are very political and I love supporting them. I love what they stand for and they love community. Oh, and the ice cream is really good too read more

Ben & Jerry’s - A enjoyable time outside eating good ice cream, all is right in the world, even if for a small moment. - Ice Cream & Frozen Yogurt Near Me - Napa, California

Lydia provided the best customer service. We came in after a Fridate to get our daughter a treat. Lydia was super sweet and knowledgeable. She went above and beyond when we asked her for a bandaid. My husband. The (amateur) wore vans with no socks. After a couple miles of waking, he got a boo boo. She's graciously gave us a bandaid. Thanks Lydia! read more

I was craving something sweet after dinner and was excited to learn that there was a Ben & Jerry's nearby! The gals working there on Saturday were all very friendly and sweet. read more

My husband and I came here on Sunday April 16 at around 4:50 pm. I have celiac disease, meaning I cannot eat anything that has gluten in it. Ben & Jerry's as a company has branded itself as being inclusive of food allergies and restrictions, but our experience at this store did not match the main company's values. There is literally a sign inside the store saying "tell us if you have an allergy, and we will accommodate you." So I had asked them if they can open a fresh ice cream bin with a fresh scooper, and was told that they could not do this because the ones out on display were the only ones that were thawed out. So, I have an allergy but they did not accommodate me. The employees also seemed blindsided by this request and annoyed at me for asking, which tells me they were not trained in any type of allergy protocol. If this is the case, that is very concerning to have that sign inside the store displayed. Go ahead and replace it by saying you will not accommodate allergies, as that is the actual truth. Needless to say I will never be coming back to this store again after this very poor customer service, being made to feel like a nuisance and being denied just for trying to follow my diet that I have to for my lifelong health. I'll add this to the list of establishments that have made me feel small. read more

I always buy anything chocolate or caramel in any ice cream shop because I am not a color or fruity person.. But when after a year of not visiting B&J, as I walked in here, there was one color of ice cream that got my attention, The Marshmallow Sky... I got 2 scoops of that in a medium cup.. Holy cow, not too sweet but the delight was there, it was creamy, soft and the taste of it with some solid chocolate and marshmallow was interesting... If I am not watching my food intake I would love a second round of this one.. I hope my next visit , this flavor is still available... read more

Ben & Jerry’s - I love this flavor - Ice Cream & Frozen Yogurt Near Me - Napa, California

First time coming here. I usually buy Ben & Jerry's ice creams in the stores. But today I decided to try it out the ice cream shop. We both came inside. The line was quick. The employee was nice with me. I order two ice creams. I ordered the chunky money and another flavor I forgot the name of. But I was so good. read more

Ben & Jerry’s - Ice cream - Ice Cream & Frozen Yogurt Near Me - Napa, California

Stopped in here yesterday afternoon with my bf with his suggestion, for me it was my first time, I had only tried their pint sizes they sell at the grocery store, so I was excited! We just had a big meal, so we split 2 scoops of their Coconut Seven Layer Bar after trying a sample and it was delicious! Immediately after trying my first bite I tasted notes of toasted coconut, my favorite, then rich butterscotch mm! I was in heaven and it felt good having dessert again, ha ha goodbye diet, hello sweets! I would highly recommend stopping into this well known ice cream shop next time your in Napa and try it for yourself, you won't be disappointed! They sell smoothies, shakes, ice cream bars, sundaes, cones, pints, waffle bowls and they make cakes as well! I know we'll definitely be back, maybe try their waffle bowl next time! read more

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Milk shake was ok, just ice cream and milk of course (a bit too much milk). Manager wouldn't provide my wife with a cup of water, only an option to purchase a bottle. Really?? A paying customer can't have a cup of water. read more

Cute and friendly ice cream shop, was so excited to go since we don't have one in Sacramento. All the flavors i've grown up to know and samples of others that I haven't bought because a pint is a big commitment. The palor was clean and neat, menu was easy to read. I enjoyed my ice cream on the patio enjoying the view of downtown Napa. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Napa, California

Came here on a Monday afternoon and there was no line at all so we took our time picking the flavors. The staff there was very patient and was very nice to point out some of the flavors we were looking for. There are 2 tables at the store front for outdoor dinning. The tables are clean and the side walk wasn't crowded at all so we enjoyed our time there. read more

Ben & Jerry’s - Small cup with 2 flavors - Ice Cream & Frozen Yogurt Near Me - Napa, California

Good ice cream lots of flavors and exotic ones gelato ice and Italian snow ice cream

We did NOT eat here, this review is for disappointment over the unclear hours. Per Yelp, they're open until 9pm daily. My sister and I drove here from Fairfield, been planning this for over a week because we were craving non-dairy Ben & Jerry's scoops so badly. Walked up at 7:06pm and they were closed - so disappointed. The sign says they're open 1-7 daily. I get it with COVID, no hard feelings for closing early, but definitely hard feelings for keeping the Yelp & online hours posted incorrectly. Obviously going back another day to actually get a scoop, but seriously bummed. read more

Ben & Jerry’s - Hours: 1pm-7pmISH - Ice Cream & Frozen Yogurt Near Me - Napa, California

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Ambiance: poor Service: Spotty Ice Cream: Just OK I'll be experimenting with other flavors in the future. read more

I was very upset and taken back by the rude service my daughter and I received today at Ben and Jerry shop. We came for a nice daughter mother date and was treated as we we an inconvenience. We were waiting in line when a couple cut in front of us and instead male server of asking them to wait he proceeded to take their orders and even when I spoke up that we were actually ready. The male server stared at me rudely and treated me as if I was trying to cut the line. He then ignored me and paid more attention to the other couple. The female server however was very kind and attentive. Ben and Jerry management train your employees better. We should not have to be rudely ignored or look down upon and have our experience there be ruined. Would have given this zero star review had it not been for the kind female server read more

The ice-cream was great, however the ice-cream list on the sign is different than the ice cream in the case. It would be great if we didn't have to weave between people who are ordering to see what the flavors are and what is in them. Also, I asked for a small and somehow got talked into a large without realizing it and didn't finish it. read more

10/10 experience! Ice cream was incredible as always, portion sizes were large, and the music was awesome (s/o to the incredibly kind employee playing LOTRs and other movie soundtracks, give her a raise)! read more

Best ice cream in town, at least close to where I reside. I love the variety of changing flavors and the location of this one. My only one off star deal is that when there's a long line, there's no extra employees that are also there... Especially on a weekend, does it not make sense. Even Yo-belle, Cream and Baskin Robins has extra help. Wish there was a Cold Stone out here too! read more