I ASKED FOR A FILET O FISH WITHOUT TARTAR SAUCE AND ASKED FOR BIGMAC SAUCE AND THEY SAID IT WOULD COST AN EXTRA $2.35 and the drive thru person couldn't find a side of BIGMAC sauce on her register Then you have a Happy Meal that's $2.00 more then the McDonald's in Ewa Beach ‍ Whoever is the franchise owner is ripping Kapolei customers off so come to Ewa Beach!!! read more

Really bad and long wait. This is considered a franchise store so they are corporate owned which means they do their own thing without recourse. And so if you leave it up to humans without good leadership and rules, then it's chaos and food is below average. Without a vision, people perish read more

I love McDonald's but this one by far is terrible. Everytime I order fries, it's half full. That's why I specifically order a large BUT I NOTICE THEY BEVER FILL IT UP. Another thing is that a lot of the female workers are very rude, especially this one worker who handles the drive thru in the mornings - NOT THE FILIPINO ONES! They also tend to forget things like sauce ALL THE TIME... I always come home to disappointment because they always forget something and my fries are always half full read more

i'm normally a McDonalds fan however was there today at 1 pm i waited almost 15 minutes at the counter for someone to take my order . no one even said "hello we'll be with you in a moment" the most unprofessional group on non customer service oriented team i've never we came across at McDonalds . I would suggest retraining not to ignore the customer at the counter . I went to the Burger King on Fort Weaver love those charcoal burgers read more

Came to McDonalds and went through drive through... it was around 1145am, kind of busy, the people taking orders and taking payment were rude. They rushed us along and my husband felt that he couldn't even order. He tried to add his order at the payment window and the girl gave him such attitude he said forget it. This was not the first time we experienced rude people at this location. Will not be back. Would rather go to Wendy's or Burger King next time. read more

I only came for the taro pies and they acutally got my order wrong and gave me apple pies instead. However, the manager was great at fixing the order and I got my taro pies without too much trouble. You never know what to expect from McDonalds but i'm impressed that they fixed my order quickly. The taro pies are 5 star delicious. read more

3 stars for the amazing customer service at the drive thru! Early morning and these ladies were having a great day!!! Speedy service and super friendly!!! Our order was correct and food was the usual ... but food was sloppy ... we got breakfast sandwiches and it was very messy! read more

Order from our hotel via DoorDash 2 combos. I requested ketchup and ranch for the nuggets. I received no sauce, only 1 soda and only 1 order of Fries. For some reason they put in there an apple pie I didn't order. Tried to call them. Phone sounds busy at all times. How are you going to eat your meal plain dry. I feel sorry for the DoorDash driver because of COVID they get the bag close and can not check the order before. When She handed the bad to me I open the bag and show her because I had the feeling the order was going to be wrong. She told me to contact DoorDash. read more

McDonald's - Mc Donald's received - Fast Food Near Me - Kapolei, Hawaii

Service is really slow. 20 minutes for a curbside pick up. And the person was confused when they even came out. Didn't know which car to go to. Food was cold too. read more

Hair in eggs at kapolei location definitely won't be coming to this location again couldn't even go back to return cause it's a 15 min drive from where I was staying super disappointed. I also did get sick right after eating from this location read more

McDonald's - Hair in eggs at this location - Fast Food Near Me - Kapolei, Hawaii

Prices for all items are much higher than other locations! Probably will not be returning here.

Slow service. Shake machine always down. Drive through server not wearing gloves while checking if all items are in the bag

It's rare for me to go to a McDonald's but I went here today, and the service was great. Every employee smiled and was kind. They happily brewed fresh coffee for me. Best McDonald's I have been to in a long time! read more

Terrible manager on duty, I'm a manager myself and idk what happened with a customer that came in but she started yelling and swearing to the customer. What kind of manager does that??? Even if the customer is wrong!!!! I was having a nice breakfast till this incident. This was so different from my experience with the manager last week. She needs to be talked to read more

McDonald's - Great Customer Service - Fast Food Near Me - Kapolei, Hawaii

So I was in the drive thru, the guy in front of me moved up. (He has a modified exhaust so while I wasnt directly looking I could hear him go). I set the cash down and put my car in first gear when the shift manager Jennie sticks her head out the window , waves her hands and says, "yoo hoo!" Completely surprised at the time it took for someone for stick their head out of the restaurant window and wave me down to move forward...I pull up to the window and I make the comment to her: the guy literally just moved forward ... like Literally? She doesn't say anything. This is where things go south. I look at her confused and ask sorry??? She says no. I ask her if she thought it was even a little rude what she did. She said no. she could have said something other than no I won't apologize for being rude. It's rude. I wasn't sitting there for 30 seconds before she waved me down to move. After she said that I said wow ok. Then she apologized. What are you teaching your management?? Do better. When you see someone isn't happy with your actions explain or apologize. Never again will I go there. Great management skills read more

Location/Parking: They are located in the same shopping center as Home Depot, Starbucks, Jamba Juice and Navy Federal. They are directly across from Costco. There are tons of parking at this shopping center. Food: MISTAKES GALORE!!! There is always a mistake in my order! On my most recent visit, I ordered a 6 piece chicken McNugget Happy Meal and I received 5 McNuggets. My husband has ordered double quarter pounder and received a single quarter pounder. My daughter also did not receive apples on one of the visits and was terribly disappointed since she knows apples come with the Happy Meal. Price: The restaurant is affordable for most people and the specials help people stretch their money further. Overall, the restaurant is conveniently located and offers daily specials that is advertised on the front of the restaurant. I prefer NOT to come to this location because of all the mistakes made in the past on our previous orders. read more

Yea service non existant please don't ever go to this McDonalds they got 0 part of my order right I've never seen anything this bad in my entire life please please drop this rating to a 0 please!!!!!! read more

Food: what you would expect from a fast food restaurant. Fries are either fresh or old. Sandwiches are either up to par or rushed. Mcflurries are the big problems. They're either mixed or not. Parking: you're in competition with other businesses. But McDonald's has their own little parking lot as well. Drive thru: rush hour or not, you'll be in line for 20-30 minutes. Sometime they even make you wait longer if you've ordered anything "freshly cooked." Although you waited 10-15 minutes to get from the order kiosk to the pay kiosk, your fresh French fries are not yet ready. It would've been reasonable if rushed through the order and pay station in less than 5 minutes. In store: same deal with the drive thru. Rush hour or not. The wait is ridiculous. Service: the staff are friendly and assertive to their customers. read more

In all of My 48 years of life, I have never experienced a terrible, good for nothing, piece of SHIT McDonald's until now!!! The McDonald's at the Kapolei Park Way is the ABSOLUTE WORST McDonald's EVER!!! In service, in manners, in taking your orders correctly, and in the quality of the food‍ Avoid eating here at ALL COST!!! read more

Went to eat my sandwich at home and it tasted a little funny. Got about half way through and started noticing the skin fall off. It was under cooked and I was sick to my stomach. Upon calling the restaurant the first person hung up on us. Then called again and the manager wasn't concerned at all. Tried offering a mcchicken when it was a buttermilk chicken sandwich. Then said "yeah come back and get a new one". Poor service. read more

McDonald's - Buttermilk chicken Sandwich - Fast Food Near Me - Kapolei, Hawaii

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I figure I try the curb side pickup. Maybe it will be better than drive thru. Nope. It took so long. I think if I went drive thru and did a walk in order, I've would be still waiting at curb side pickup. I guess their is no sense of urgency for the curb side pickup. Poor thing, they only have 1 person doing the drive thru pickup and curbside pickup. Ok. It's 20 minutes. I'm gonna walk in. This is not right. read more

SO a few days ago, i decided to treat my son to some ice cream... i usually hate to come to this location because their service is so slow. I can see why they only have 2 stars overall. Anyway i ordered a snack mcflurry and i swear they're supppsed to be mixed into it already.... hence the stick spoon that mixes it all together. Uhm hello instead of a mcflurry i got vanilla ice cream with oreo topping ... smh. What in the world!? I mean mcdonalds is the go to but come on, dont be lazy. read more

McDonald's - Mcflurry... NOT. The vanillia ice cream with oreo topping. Smh. - Fast Food Near Me - Kapolei, Hawaii

Besides horrible service I could not believe how much more expensive it is vs. Hawaii Kai McDonald's. This all started in the drive thru placed my order for the following 2c- quarter pounder deluxe/large size 7- cheeseburger meal/large size Then when I got to the payment window I paid and then last minute I wanted a 20pc. Chkn nuggets. Now paid for that. Went to the second window for my order the guy handed me my 2 drinks and was told to park in any stall you need to wait for fresh hot fries. I parked and waited and waited. There was about 10 cars that went thru before the employee came out with the food. She came out with 1 bag. I asked if the nuggets were inside she stated it should be on the bottom. I looked and nothing was inside. I then reached for the receipt to show proof of the purchase and she said she'll be right back. As we waited still no show of the employee. It is now 5:11pm about 20 minutes after my order was placed(According to the receipt) I walk inside the restaurant and the same employee sees me and I ask about my chkn nuggets with both of my receipts and her response was "oh the nuggets". She then mentions it to the supervisor/lead and then tells the back and then boxes it less than a minute! As she hands me the bag the employee tells me "I added extra napkins"!Wtheck? I could not believe this experience here at this McDonald's! This was just uncalled for and why is McDonald's Kapolei charging so much to the people of the west side. read more

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The dining room was busy, but it was very clean. I walked in unsure of what I wanted, but the cashier at the front was very patient in letting me decide on what I wanted, his name was Keoni. Keoni took my order exactly how I wanted, he was very nice, such a comfortable, people person. The wait was not long at all, given how busy the restaurant was inside and out. The food was nice and hot, like perfect. As I enjoyed my food in the dining room, Keoni stuck out to me because I noticed him being such a dedicated worker. To supplying the machines, to cashiering, doing the fries, and then wiping and cleaning the tables in the dining room right after a large group of teens had just left, he caught my attention and I felt the need to share this experience. read more

This McDonalds is straight up TRASH!!! We placed a big order so it was understandable that we'd have to wait a while. But we waited nearly 45 mins and when they brought our order to our car they forgot a few things. So we asked if the missing items were being brought out and the lady straight gave me a nasty look and then shouted "STUPID JENNY!" And then walked away lol we waited another 5 mins and she came out with one more item and we said to her again, we also ordered 3 coffees and then she stared at me again and said "well they said the don't know". We couldn't believe the service lol she the. Walked away again without saying anything. So this time my man decided to walk in and get the rest of our items lol. We finally headed home almost an hour later. Got to the house and saw a random sausage patty just laying in the bag and we were still missing our bacon McMuffin. The only friendly person was the woman at the drive thru lol the rest of the staff was terrible. Honestly go find another job that will make you happy because they clearly hated their job. The only reason why I gave it one star is because of the drive thru cashier lady. read more

Wish I read the reviews. They prioritize drive thru. Asking them to walk and do curbside is a no no. Not sure if counter service is better. The place could be kept a bit tidier. It's dirty. As for food well it's McDonald's but it doesn't taste the same. read more

This place always runs out of stuff and never mcflurries their McFlurrys! I still go here cuz they're close, but a little part of me dies every time I go. Lol. read more

McDonald's - Supposed to be a McFlurry. Just ice cream with the Oreo dumped on it lol - Fast Food Near Me - Kapolei, Hawaii

Not really a Fast Food yelp type of guy.. But I needed a quick lunch and my options where slim so I stopped to sit down and have a burger at McDs anyway wanted to shout out Justin M for being a Pro for Customer service. Thanks bud. read more

This McDonald's needs to shut down. Don't know if you guys noticed, but this is the only McDonald's with higher prices than the rest. They charge $6 for a McFlurry and $2 for ranch dip. Stay away and don't get ripped off read more

Customer service needs to be improved. Stood at the window for 15 minutes, clerks saw me and did not even acknowledge or greet me. I understand that the drive thru was busy, but shouldn't someone be at working the counter? read more

Worst drive thru! 13 minutes to place order, and another 8 to receive it. I went through the drive thru, as I had chocolates in my car, and I didn't want them to melt. I think it'd be faster to have gone into the restaurant. read more

If I could give 0 stars I would. It took 20 minutes to get my order and I had to walk inside to ask. Even then the order wasn't right and was missing items. This isn't the first time at this location. The service is slow, and they always mess up the order if you order any thing more than 2 meals. Just waste money read more

I love going through the mobile app to order since most of the time I order the same thing and it saves my previous order so I can just click that and send. But they need to work on the delivery time. 15 minutes is too long I'm sure I could have walked in faster read more

McDonald's - Curbside order - Fast Food Near Me - Kapolei, Hawaii

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So I went to McDonald's Kapolei the restaurant next to Home Depot and my daughter wanted #1 (Big Mac meal) and we received a #0.5 that comes with only 1 patty that's why you guys only got 1 star I wouldn't have left this review if you guys had answered the phone to correct the problem but ahhh it is what it is answer your phone next time read more

McDonald's - Half Mac not Big Mac - Fast Food Near Me - Kapolei, Hawaii

This is not fast food. Our order took way longer than it needed to be (30 minutes for 2 orders of nuggets, 3 fries & pie) and we had a missing nuggets to boot. We didn't realize until we got back to the hotel only to have to trek back. They don't pick up the phone and they do not provide refunds on online orders. 20 minutes after we ordered McFlurry, we had to check on order only to find out machine was broken. We had to wait further for a substitute since they can't provide refund. We will NEVER go back again. read more

Stood in line because I figured it would be faster on my lunch break then the long drive thru line. After I waited for nearly 25 minutes of my lunch to order and get my meal I ask the manager who give me the bag and tries to walk away (because their busy) " is there ketchup in the bag?" He responds with no you have to ask for it. OMG isn't that what I just did. And the girl who took my order instead of asking can I help you pointed her fingers at me then curled them back towards her to say come here. I understand being short handed but there's no reason to RUDE!! Higher prices and poor service , way to go McDonalds! read more

Watched employee come out of restroom stall and not wash hands, questioned her if she was going to wash her hands and she walked out without saying anything reported to management whom said she "washed in back of store" either way... gross!!!! read more

Went to get coffee. Standing in line. Some ladies were smiling and just finished their shift. The Manager, Kiani said.. " Bye. And thank you for coming into work." She was a young manager and very kind. I made sure I told her. In a world where people forgot how to be kind and say nice things. It was very refreshing to see. Happy Bday Kala read more

Close to Home Works are very polite Food always comes out fresh Very convenient especially if your shopping at homedepot. The inside is always clean The outside area where you can sit is clean. Also the bathroom is clean and that's awesome been to places where the insides are nasty read more

The customer service is decent, and they're usually fine on drive thru orders. But, today they messed up three different times and still didn't get my order right. Asked for Dr. Pepper and got Coke, I used a deal that included free fries and the fries were missing. And the crispy chicken sandwich was dry as hell lol with nothing but a pickle. Maybe it's the deal I used...granted it's cheap McDonald's food...but at least put the fries in the bag :'( oh and the smoothie/frappe machine is never running read more