Came at lunch time and ate inside. There was only 1 person in line, but service was slow, although staff was friendly and got our order correct! We used the coupon deals from the Midweek paper to save some $. A line built up behind us and the drive thru was busy so looks like they do ok! It surprised me that there was a nice self serve fountain area showing what drinks are available, but they actually make the drinks behind the counter. I didn't ask why, but assumed either they don't wanna give free refills or people have taken advantage too much filling their own cups with drinks...hmmm... Food was good & fresh! The establishment is nice & modern. It's very handicap friendly (see pics) & there are men and women's restrooms that need a code to enter (didn't check it out). Besides maybe them being understaffed in front!, everything was all good! read more

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Friday May 22, 2026 I decided to come here for breakfast as I haven't been to Burger King in a while. Plus, normally I bring home lunch for my breakfast and lunch for the work day. Amazingly, the drive thru was empty. Service was fast as I was the only 1 in line. Lol. The Whopper was neatly made and wrapped nicely too. Someone takes pride in assembling the food. The Whopper tasted good as always. The French Fries was hot and good. Ambiance looks casual and comfortable inside while looking through the window. I will be back when I want another Whopper combo meal or a Big Fish combo meal. Lol. read more

Burger King - Breakfast! Friday May 22, 2026 - Fast Food Near Me - Kapolei, Hawaii

I was so excited to try their tots from here. I was expecting the kind like sonic but instead I got one like Stars which made it even better because it was nice and cheesy inside! Also, I've always loved their chicken fingers. Always such a great snack when visiting Burger King, which I don't do as often. Five out of five would order this combo again! read more

Burger King - Fast Food Near Me - Kapolei, Hawaii

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Quite possibly the slowest and worst customer service location ever! I waited 23 minutes, before I got to the counter, only to be totally ignored. Mind you there was only 4 people ahead of me. I watched them go back and forth getting confused between the take out orders and the drive through orders. I only wanted to ask a question, but I couldn't even do that. They also did not answer their phone after I called about 5 times before I went in. I also couldn't leave to go to the drive through because a Handi-Van was blocking me in consequently waiting for a customer who was waiting for her Burger King order in the restaurant. Seems like they prioritize the drive- through here. Nevertheless, the crew here is less than adequate and should not be working at a fast food restaurant. read more

Haven't had Burger King in a while. Read about their reviews on Yelp but decided to try them for myself. We went at the peak of Lunchtime. There were a few cars ahead of us but the line moved quickly. Prices were inline, specials were good. Associate at the Drive Thru was on point and helpful. We tried the Whopper Meal and the Original Chicken Sandwich. Food was hot and delicious . They did a great job . read more

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Terrible service!! Make it your way pfft! They messed up my order. It was simple, plain chicken sandwich, no mayo just lettuce!! Ugh! And their fries, soggy as if it was just sitting there!! Never again. I've been to many BK locations and they've been great! Plus I repeated my order like 3 times ugh. Again Terrible service! read more

You open at 6 am or you don't open at 6 am? Go into the drive thru just after 6 am, see the screens are off. Woops. Maybe not open. So, I reverse out, and as I'm about to leave, the screens turn on. Oh, ok, was open, just a slight delay. No problem. Drive up. Nobody asking to take my order. Wait around. Wait around. Wait around. I think I hear someone say something very faint, so I place my small order. 2 croissants and hashbrowns. Wait around. Wait around. Wait around. Is anybody going to acknowledge my order? Or did they and there's something wrong with the voice box? Ok, I'm just going to drive on thru. Nobody gonna be at the window to clear all this confusion up? Ok, then I'm going to just keep driving thru and off the property. Get it together people. I actually like Burger King, but this morning reeks of unprofessionalism. Maybe I can't trust you anymore? read more

Usually, this Burger King is not too bad, but this is what I encountered. I felt compelled to write this review because it was out of the ordinary what I'm usually accustomed to. Inability to Handle Lunch Rush: Despite not being crowded, they struggled to manage orders efficiently. This suggests that the issue was not due to an overwhelming number of customers but rather internal operational challenges. Customer Frustration: Multiple patrons were visibly irritated, likely due to the slow service. This frustration could be exacerbated by the fact that many people have limited time for lunch, and delays can impact their schedules. Staff Performance: The workers appeared flustered, indicating that they were under pressure and possibly overwhelmed by the situation. This could be due to inadequate training, understaffing, or poor management. It appeared that they didn't work well with the manager that was there. It doesn't appear as if the manager knows how to lead the team effectively during the busy rush. Food Quality: My chicken nuggets were cold and hot, fresh fries - weird. read more

Thee worse!!! It is literally 22 minutes no food(breakfast) 1023a.m and I ordered just 1 breakfast meal at at 1007??? What's up with these workers! No service just literally standing at the counter and just your usually type of workers walk pass and dont ask i for im ready to order!! Just a couple eating inside and literally no line!!! This is so sad! The workers and this location!!! read more

We stopped by for dinner in late May, my son, and two of his children. They were having a Mandalorian/Grogu promotion for glasses, but they did not have any in stock. That is why we stopped by. There was a fountain drink machine, but it was not in use. My son and I got a Whopper Meal Deal, and we sorely disappointed that it came with the smallest drink cup and NO refills. This looked like a cup for a child. Really, no refills?? The food was fine, but we were disappointed with the service. My son plans NOT to eat at Burger King again! read more

No refills on drinks at this BK. The other BKs on Oahu happily give refills. I was surprised - I double checked that this their policy. I notice that they don't get much business - and they have 2 of 5 on yelp. I wonder if the owners are paying any attention to the customer experience. I would mach rather patronize places that have the spirit of Aloha and value their customers. read more

Burger King deserves 5 stars. Anyway absolutely the best shake I have ever tasted here on Earth this Shakespeare is the most tastiest and delicious I think I might pass out its amazing the Cookies and cream shake Mandalorian. We'll done Burger King I may not have tasted the spongebob Burger but even the how tp train your dragon flame cheese sticks my dream came true Thank you. Always the best food no matter what you make. read more

The soda machine in the lobby is broken and they will NOT refill any drinks at this location, even for dine in customers. Take your business elsewhere. Several tables needed cleaning despite there being nobody in the sit down area except for me. Very disappointing policies and this location. read more

One star is for the soda fountains being broke/out of service. They no longer offer free refills. They charge 26¢ for zesty sauce. Dining room was dirty and we were the only two customers in the establishment with four cars in the drive thru. Whoppers were still good though. read more

Food good y'all tripping, it's a fast food industry not your typical dine in restaurant experience. Ladies were nice to me read more

Burger King - How to train your dragon fire mozzarella and whopper - Fast Food Near Me - Kapolei, Hawaii

#23 for 2020 When the kids say they wanted to eat at Burger King, I thought to myself this is the perfect opportunity to try an Impossible Whopper. A plant based whopper complete with iceberg lettuce, onions, tomato, and light mayo. Don't need any cheese because taste is very filling. Patty seemed too perfect in formation. I personally enjoyed it as a clean tasting burger without the fat, grease and oil. One in quantity was sufficient for my appetite. Great to taste once out of curiosity. Not enough to persuade me in spending $7.99 in the future. read more

Burger King - Impossible Whopper - Fast Food Near Me - Kapolei, Hawaii

Good luck! It's a 50/50 risk with this place! To include the receipt does not give correct info to do survey! I will certain go to others in the area before I return for my 50/50 order on accuracy an taste value read more

DON'T spend extra $$$ ordering the sourdough sandwich. Just go to Jack in the Box where they properly cook things. I went to the drive-thru and ordered the crispy chicken sourdough sandwich. When I got home this is what I opened up, the bread was cold or buttered or even grilled. The cheese wasn't melted or anything. I don't live nearby and I was so disgusted with this that I threw it away. I called the Burger King Customer Service number and they told me to call this location. When I spoke with the BK employee Miller, he informed me they didn't receive an email from corporate regarding a complaint and therefore I'm lying about what happened. I'm boycotting Burger King because of the terrible customer service accusing me of lying. That's not how to attract or retain customers. For this particular location, I wish you could put negative stars read more

Burger King - Fast Food Near Me - Kapolei, Hawaii

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A whopper can always make anyone happy, especially if it's paired with onion rings! As we walked in this location was empty, very clean and staff was very attentive to their customers. The cashier helped us make a decision on what to eat because they had a lot of deals going on that day. If you haven't tried the whopper made out of plants, you must try! It actually taste like a real whopper!! Amazing. read more

Just like other customers, the customer service sucks here. No wonder there is no line . . . BK really down grades when they got rid of the $1 whoppers read more

they don't refill sodas!! Every fast food place does free refills but for some reason this one asks you to buy a whole new drink lol. crazy!!!!! read more

The only reason we came here was to try the new Impossible Whopper that's 0% beef. It looked and smelt like the real thing to be honest. The issue I had was my bun, the top sesame half was falling apart and the bottom flat bun was kinda on the harder side. Normally I get rid of my bun all together although I used maybe half of the bottom bun for support haha!! The taste of the actual patty was quite meat passable to be honest. It wasn't too moist like a real beef burger would've been but to me it was fine. I would definitely order this again before they discontinue. The place was clean and empty. Staff were prompt and friendly. I had no problems. If you're into trying new things, I'd recommend trying the Impossible Whopper, maybe hemo the bun or make sure it's warmed and soft=) read more

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Burger King has adds on TV with 2 for $5 Whoppers! I know Hawaii always pays more but come on 2 for $9!!! What kind of savings is that. Covid or not you are ripping off people in Hawaii. How sad! You want people to eat out and help restaurants during Covid and yet you rip people off. To make matters worse our order was wrong! Very disturbing and disappointing. read more

Very very bad service. They took forever all there focus was on the drive thru. I should've went to Waimalu they're faster with friendly service read more

Today we drove to Kapolei burger king just to try the impossible burger. I will say, it was actually good, little on the dry side but still good. The reason for the three stars is because the bottom bun was hard so I asked for a fresh burger. The cashier was alright she had like a dull attitude. The restaurant was empty but clean. I'd eat that burger again but I'll order in the drive thru next time. read more

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Now I know why they have only 2 yellow stars, this location sucks! Order taker and cashier were not friendly, more like I was bothering them by coming through the drive thru. There was only 1 car in front of me and inside was closed, so not busy and they still couldn't get my order right. It was only a burger and unsweet tea, the cup even had abig U written in it but that's not what I got. read more

Burgers are really good, but what the hell $18 ??!! For a meal. Guess I won't be eating there anytime soon.

Based on reviews you would think they only served moldy food. My impossible burger was fine and the lettuce wasn't brown. Fries were a little light on salt but that's not a real issue since you can always add more. The reason for 4 stars is the 'temporarily' but I suspect permanent cancel of drink refills. Also suspect that some sizes are missing from the menu. My 'large' fries were more like a medium. Food was as expected for a Burger King. Price reflects the Hawaii premium, but really isn't that bad IMO. read more

This location thinks it's not important to be able to serve the full advertised menu. Went in the morning and they were unable to take my order because they didn't bother to turn on the broiler. I don't expect to get a great burger or even a good burger at BK but I should be able to get a whopper. 1 star til you don't suck. read more

They have a limited time only Lucky Charms shake, it was to early in the morning to try sweets but I will definitely head back in the afternoon to try it. Love that my order comes out fresh it's always good to mention it ahead of time so that food does not get wasted if they give you something your not satisfied with. I always politely ask and they don't mind. Thank you read more

Terrible Burger King location. I tried this location today, but what a waste. I ordered the original chicken sandwich, but it was so salty it was inedible. It tasted like a smoker that can't taste anymore seasoned the sandwich. If we had deer in Hawaii, I could use the sandwich as a salt lick, but the sandwich was impossible to eat with the amount of salt it had. Avoid the BK location. read more

Stopped in for a quick bite. No customers in the restaurant and no cars in the drive thru. However, with about 5-6 employees working (just standing around) the store was discusting. Filthy tables, sticky floors, dirty windows. read more

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Just went to Burger King in Kapolei last night to try their soft serve. It was great except that while we were enjoying our food, I noticed that one of the employees was picking fries from warmer.....AND EATING IT!! At first I thought she was cleaning the bits that had fallen on the sides but then I saw her pop them in her mouth and eat it. She did it so many times that I was able to catch her with my camera phone. Look at the 2nd pic posted!!!!!!! Don't know how they got certified as a food establishment. Not sure I'll be going back here...and I don't think you should either. Unless you want to share fries with the employees. read more

Burger King - Yes, that's an employee eating the fries while she's working!!! - Fast Food Near Me - Kapolei, Hawaii

I'll Probably never go to any Burger King establishments ever again the food sucks and is pricey for fast food... the workers hate their job always rude and never got my order right not once and can barely speak and understand English I avoid most fast food joints especially Burger King! read more

Food taste like every other Burger King I guess don't eat here often. But I don't get the covid 19 proceduresyou have me place my debit card in a bucket thing. Then the worker proceeds to pick up the card with her hands to run it. Then gives it back in the same bucket bowl thing. All without changing gloves from the last customer. I get it your protecting against the coronavirus cool. But only protecting yourself. What about the customer? Just spreading from one customer to the next. But I have to wear a mask in the drive thu or no service. Mmm sounds fishy. The policy is about as useless as governor Ige and mayor Caldwell. read more

I when i was gone giving my food order to the cashier my total was $14.34 and I give them $20 but the cashier use the counterfeit pen to confirm it was real cash but im like to myself saying its a real 20 dollar money so why do you have too do that infront of me im 24 years old man and not a teenage kid also the food was good and all so poor cashier female in kapolei burger King. read more

The popularity of franchised fast food outlets is generally not their gourmet offerings, instead it is their consistency of product. Theoretically, you should be able to have identical or at least similar food items from the same name brand outlet. The Burger King in Kapolei is no exception in this regard. However, what will cause me to return to "my local" Burger King is cleanliness. As easy at it may seem to achieve, few fast food establishments seem to be able to maintain clean tables or even better, a clean kitchen. Thank you for keeping it clean. read more

Unfortunately I ordered $43 of food last week and had brown lettuce in my sandwiches. Wasn't going to say nothing but a friend of mine posted on fb yesterday and she had brown lettuce on her sandwich as well. Please consider better qc on your produce. The prices we pay warrant FRESH produce. read more

Unfortunately this location doesn't serve FRINGS fries/onion rings that's on their secret menu.

I decided I wanted a burger with the grilled flavor as I hadn't bought one in quite some time. This location was close and although I hadn't been there in quite some time, I remember the Whopper with cheese and fries as being good sized and filling. Boy, was I wrong! After placing my order for a double Cheeseburger with bacon, along with a regular cheeseburger with bacon and fries, I paid and was handed a bag so small I thought they had given me a child's order. I looked in the bag and saw two small burgers, of which could fit in one hand. Couldn't find the bacon although there was some flavor but this wasn't what I was expecting. The Burger King brand is a scam pure and simple. To make matters worse, I get home and one of the top news stories is that Burger King is being sued in a class action lawsuit for false advertising. Burger King tried to get the lawsuit dismissed however, the judge ruled the lawsuit has merit and it is moving forward. I'm done with them and will never spend another dollar at any of their outlets. I've heard McDonalds is taking the same path, shrinking their burgers, I don't know if this is a path with Wendy's however, for now I'm done with by these fast food burger joints, a huge waste of money. I'll pay for a good size quality burger, not a problem, but these thieves ( their corporate owners) they can go pound sand. No wonder this location looks deserted most times I drive by. I used to get my burger fix at HI''s Steaks @ Foodland Farms and the burgers were pretty filling but cost more, so I'll have to shell out more money but at least I won't be disappointed and still hungry like I was after eating here. Stay away from Burger King, the pictures online and inside their restaurants are bogus and I hope they lose big in the class action lawsuit. One thing though, the fries were pretty good. read more