No refills on drinks at this BK. The other BKs on Oahu happily give refills. I was surprised - I double checked that this their policy. I notice that they don't get much business - and they have 2 of 5 on yelp. I wonder if the owners are paying any attention to the customer experience. I would mach rather patronize places that have the spirit of Aloha and value their customers. read more

Haven't had Burger King in a while. Read about their reviews on Yelp but decided to try them for myself. We went at the peak of Lunchtime. There were a few cars ahead of us but the line moved quickly. Prices were inline, specials were good. Associate at the Drive Thru was on point and helpful. We tried the Whopper Meal and the Original Chicken Sandwich. Food was hot and delicious . They did a great job . read more

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Burger King deserves 5 stars. Anyway absolutely the best shake I have ever tasted here on Earth this Shakespeare is the most tastiest and delicious I think I might pass out its amazing the Cookies and cream shake Mandalorian. We'll done Burger King I may not have tasted the spongebob Burger but even the how tp train your dragon flame cheese sticks my dream came true Thank you. Always the best food no matter what you make. read more

Usually, this Burger King is not too bad, but this is what I encountered. I felt compelled to write this review because it was out of the ordinary what I'm usually accustomed to. Inability to Handle Lunch Rush: Despite not being crowded, they struggled to manage orders efficiently. This suggests that the issue was not due to an overwhelming number of customers but rather internal operational challenges. Customer Frustration: Multiple patrons were visibly irritated, likely due to the slow service. This frustration could be exacerbated by the fact that many people have limited time for lunch, and delays can impact their schedules. Staff Performance: The workers appeared flustered, indicating that they were under pressure and possibly overwhelmed by the situation. This could be due to inadequate training, understaffing, or poor management. It appeared that they didn't work well with the manager that was there. It doesn't appear as if the manager knows how to lead the team effectively during the busy rush. Food Quality: My chicken nuggets were cold and hot, fresh fries - weird. read more

The soda machine in the lobby is broken and they will NOT refill any drinks at this location, even for dine in customers. Take your business elsewhere. Several tables needed cleaning despite there being nobody in the sit down area except for me. Very disappointing policies and this location. read more

My partner and I are whopper fans. We love whoppers. So the frustration we face is everytime we go through the drive thru, we order two whoppers, one with cheese no mayo. One as is. We get our order and it's two whoppers, no cheese and extra mayo on both. So we decided to keep track March 13th 6.46pm two whoppers ordered one with cheese, no mayo other as is. We got two whoppers no cheese mayo on both April 7th 9:12pm two whoppers ordered one with cheese, no mayo, other as is. We got two whoppers no cheese mayo on both. We pulled over brought our order in and politely asked for it to be fixed. At 9:34pm we were given two whoppers no cheese mayo on both. Asked for refund. At 9:51pm after matching our receipt to theirs, they processed a refund. The manager who helped us was polite and professional, but her staff does not listen to orders. She apologized and asked if there was anything she could do to make it right. We both thanked her for refunding our money. read more

One star is for the soda fountains being broke/out of service. They no longer offer free refills. They charge 26¢ for zesty sauce. Dining room was dirty and we were the only two customers in the establishment with four cars in the drive thru. Whoppers were still good though. read more

Food good y'all tripping, it's a fast food industry not your typical dine in restaurant experience. Ladies were nice to me read more

Burger King - How to train your dragon fire mozzarella and whopper - Fast Food Near Me - Kapolei, Hawaii

Good luck! It's a 50/50 risk with this place! To include the receipt does not give correct info to do survey! I will certain go to others in the area before I return for my 50/50 order on accuracy an taste value read more

#23 for 2020 When the kids say they wanted to eat at Burger King, I thought to myself this is the perfect opportunity to try an Impossible Whopper. A plant based whopper complete with iceberg lettuce, onions, tomato, and light mayo. Don't need any cheese because taste is very filling. Patty seemed too perfect in formation. I personally enjoyed it as a clean tasting burger without the fat, grease and oil. One in quantity was sufficient for my appetite. Great to taste once out of curiosity. Not enough to persuade me in spending $7.99 in the future. read more

Burger King - Impossible Whopper - Fast Food Near Me - Kapolei, Hawaii

they don't refill sodas!! Every fast food place does free refills but for some reason this one asks you to buy a whole new drink lol. crazy!!!!! read more

Just like other customers, the customer service sucks here. No wonder there is no line . . . BK really down grades when they got rid of the $1 whoppers read more

DON'T spend extra $$$ ordering the sourdough sandwich. Just go to Jack in the Box where they properly cook things. I went to the drive-thru and ordered the crispy chicken sourdough sandwich. When I got home this is what I opened up, the bread was cold or buttered or even grilled. The cheese wasn't melted or anything. I don't live nearby and I was so disgusted with this that I threw it away. I called the Burger King Customer Service number and they told me to call this location. When I spoke with the BK employee Miller, he informed me they didn't receive an email from corporate regarding a complaint and therefore I'm lying about what happened. I'm boycotting Burger King because of the terrible customer service accusing me of lying. That's not how to attract or retain customers. For this particular location, I wish you could put negative stars read more

Burger King - Fast Food Near Me - Kapolei, Hawaii

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A whopper can always make anyone happy, especially if it's paired with onion rings! As we walked in this location was empty, very clean and staff was very attentive to their customers. The cashier helped us make a decision on what to eat because they had a lot of deals going on that day. If you haven't tried the whopper made out of plants, you must try! It actually taste like a real whopper!! Amazing. read more

The only reason we came here was to try the new Impossible Whopper that's 0% beef. It looked and smelt like the real thing to be honest. The issue I had was my bun, the top sesame half was falling apart and the bottom flat bun was kinda on the harder side. Normally I get rid of my bun all together although I used maybe half of the bottom bun for support haha!! The taste of the actual patty was quite meat passable to be honest. It wasn't too moist like a real beef burger would've been but to me it was fine. I would definitely order this again before they discontinue. The place was clean and empty. Staff were prompt and friendly. I had no problems. If you're into trying new things, I'd recommend trying the Impossible Whopper, maybe hemo the bun or make sure it's warmed and soft=) read more

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Burger King has adds on TV with 2 for $5 Whoppers! I know Hawaii always pays more but come on 2 for $9!!! What kind of savings is that. Covid or not you are ripping off people in Hawaii. How sad! You want people to eat out and help restaurants during Covid and yet you rip people off. To make matters worse our order was wrong! Very disturbing and disappointing. read more

Now I know why they have only 2 yellow stars, this location sucks! Order taker and cashier were not friendly, more like I was bothering them by coming through the drive thru. There was only 1 car in front of me and inside was closed, so not busy and they still couldn't get my order right. It was only a burger and unsweet tea, the cup even had abig U written in it but that's not what I got. read more

Very very bad service. They took forever all there focus was on the drive thru. I should've went to Waimalu they're faster with friendly service read more

Burgers are really good, but what the hell $18 ??!! For a meal. Guess I won't be eating there anytime soon.

Today we drove to Kapolei burger king just to try the impossible burger. I will say, it was actually good, little on the dry side but still good. The reason for the three stars is because the bottom bun was hard so I asked for a fresh burger. The cashier was alright she had like a dull attitude. The restaurant was empty but clean. I'd eat that burger again but I'll order in the drive thru next time. read more

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Based on reviews you would think they only served moldy food. My impossible burger was fine and the lettuce wasn't brown. Fries were a little light on salt but that's not a real issue since you can always add more. The reason for 4 stars is the 'temporarily' but I suspect permanent cancel of drink refills. Also suspect that some sizes are missing from the menu. My 'large' fries were more like a medium. Food was as expected for a Burger King. Price reflects the Hawaii premium, but really isn't that bad IMO. read more

This location thinks it's not important to be able to serve the full advertised menu. Went in the morning and they were unable to take my order because they didn't bother to turn on the broiler. I don't expect to get a great burger or even a good burger at BK but I should be able to get a whopper. 1 star til you don't suck. read more

They have a limited time only Lucky Charms shake, it was to early in the morning to try sweets but I will definitely head back in the afternoon to try it. Love that my order comes out fresh it's always good to mention it ahead of time so that food does not get wasted if they give you something your not satisfied with. I always politely ask and they don't mind. Thank you read more

Stopped in for a quick bite. No customers in the restaurant and no cars in the drive thru. However, with about 5-6 employees working (just standing around) the store was discusting. Filthy tables, sticky floors, dirty windows. read more

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Terrible Burger King location. I tried this location today, but what a waste. I ordered the original chicken sandwich, but it was so salty it was inedible. It tasted like a smoker that can't taste anymore seasoned the sandwich. If we had deer in Hawaii, I could use the sandwich as a salt lick, but the sandwich was impossible to eat with the amount of salt it had. Avoid the BK location. read more

I'll Probably never go to any Burger King establishments ever again the food sucks and is pricey for fast food... the workers hate their job always rude and never got my order right not once and can barely speak and understand English I avoid most fast food joints especially Burger King! read more

I decided I wanted a burger with the grilled flavor as I hadn't bought one in quite some time. This location was close and although I hadn't been there in quite some time, I remember the Whopper with cheese and fries as being good sized and filling. Boy, was I wrong! After placing my order for a double Cheeseburger with bacon, along with a regular cheeseburger with bacon and fries, I paid and was handed a bag so small I thought they had given me a child's order. I looked in the bag and saw two small burgers, of which could fit in one hand. Couldn't find the bacon although there was some flavor but this wasn't what I was expecting. The Burger King brand is a scam pure and simple. To make matters worse, I get home and one of the top news stories is that Burger King is being sued in a class action lawsuit for false advertising. Burger King tried to get the lawsuit dismissed however, the judge ruled the lawsuit has merit and it is moving forward. I'm done with them and will never spend another dollar at any of their outlets. I've heard McDonalds is taking the same path, shrinking their burgers, I don't know if this is a path with Wendy's however, for now I'm done with by these fast food burger joints, a huge waste of money. I'll pay for a good size quality burger, not a problem, but these thieves ( their corporate owners) they can go pound sand. No wonder this location looks deserted most times I drive by. I used to get my burger fix at HI''s Steaks @ Foodland Farms and the burgers were pretty filling but cost more, so I'll have to shell out more money but at least I won't be disappointed and still hungry like I was after eating here. Stay away from Burger King, the pictures online and inside their restaurants are bogus and I hope they lose big in the class action lawsuit. One thing though, the fries were pretty good. read more

Food taste like every other Burger King I guess don't eat here often. But I don't get the covid 19 proceduresyou have me place my debit card in a bucket thing. Then the worker proceeds to pick up the card with her hands to run it. Then gives it back in the same bucket bowl thing. All without changing gloves from the last customer. I get it your protecting against the coronavirus cool. But only protecting yourself. What about the customer? Just spreading from one customer to the next. But I have to wear a mask in the drive thu or no service. Mmm sounds fishy. The policy is about as useless as governor Ige and mayor Caldwell. read more

I when i was gone giving my food order to the cashier my total was $14.34 and I give them $20 but the cashier use the counterfeit pen to confirm it was real cash but im like to myself saying its a real 20 dollar money so why do you have too do that infront of me im 24 years old man and not a teenage kid also the food was good and all so poor cashier female in kapolei burger King. read more

The popularity of franchised fast food outlets is generally not their gourmet offerings, instead it is their consistency of product. Theoretically, you should be able to have identical or at least similar food items from the same name brand outlet. The Burger King in Kapolei is no exception in this regard. However, what will cause me to return to "my local" Burger King is cleanliness. As easy at it may seem to achieve, few fast food establishments seem to be able to maintain clean tables or even better, a clean kitchen. Thank you for keeping it clean. read more

Unfortunately I ordered $43 of food last week and had brown lettuce in my sandwiches. Wasn't going to say nothing but a friend of mine posted on fb yesterday and she had brown lettuce on her sandwich as well. Please consider better qc on your produce. The prices we pay warrant FRESH produce. read more

Just went to Burger King in Kapolei last night to try their soft serve. It was great except that while we were enjoying our food, I noticed that one of the employees was picking fries from warmer.....AND EATING IT!! At first I thought she was cleaning the bits that had fallen on the sides but then I saw her pop them in her mouth and eat it. She did it so many times that I was able to catch her with my camera phone. Look at the 2nd pic posted!!!!!!! Don't know how they got certified as a food establishment. Not sure I'll be going back here...and I don't think you should either. Unless you want to share fries with the employees. read more

Burger King - Yes, that's an employee eating the fries while she's working!!! - Fast Food Near Me - Kapolei, Hawaii

VERY RUDE YOUNG GIRL AT DRIVE THRU SPEAKER!!! Very bad customer service!!! I Pulled up to the drive thru, the car before me order was still on the screen. So I sat and waited patiently a minute and no one said anything so I say hello? Rude young girl on the other end sounding sassy like I'm bothering her. Anyway, I put in my order, everything was correct on the screen. Got to the window, handed my debit card to worker (it wasn't same girl that took my order over the speaker because this was a much older woman), on top of that she didn't repeat my total cost or order or anything for that matter. I received my card back with the receipt rolled around it. I was asked to go park on the side to wait for fries and onion rings. Waited for around 10 minutes or so. A different lady came out with my order, she repeated my order although this time she said five whoppers instead of the 3 I ordered. I told her it was incorrect. She said, I'd have to go back in and talk to the manager. I was wet being just coming from the beach, my grandkids were in the car wet as well. I told the nice lady, it's ok I'll just take the extra whoppers. I should have looked at my receipt at that time. When I got home I looked at my receipt. I was charged for 8 whoppers of which there were 5 in the bag. Mind you I only ordered 3!!! The fries and onion rings that I supposedly were waiting for were very cold!!! When I got home I checked the receipt, it was all messed up the way everything was charged on it. In total, I was charged $67 when my order on the screen read $45. Someone trying to pocket extra money?? I absolutely called the manager! She was polite although not understanding me and not speaking English very well. She did ask me to go back for a refund and took my name down. I have other opinions about this place that are not very nice so I'll keep them to myself. Bottom line, food was cold and the service was awful!! Will NOT be returning!! read more

Unfortunately this location doesn't serve FRINGS fries/onion rings that's on their secret menu.

Either Kapolei Park Plaza is oblivious or they have a racket going on with VIP Towing. Poorly placed misleading 30-Minute Parking Signs placed on the side of the Burger King building not facing the said 30 minute parking spots and faster than the speed of light arrival of the VIP tow trucks clearly smells of something suspicious. With a system this unscrupulous there's clearly something illegal going on. To all you who have been victimized you can report all of this to the Department of Commerce and Consumer Affairs, or go to small claims court and file your case for $35. The owner of this shopping plaza is: Kapolei Shopping Mall Development Inc 555 Farrington Hwy, Kapolei, HI 96707 (808) 674-2664 Make your voice heard! read more

I like their double whoppers, they're huge and packed with veggies, they don't skimp on them like the other fast food places. This place doesn't get crowded inside or drive thru so I like coming to this location. Customer service can use a little more training but for the most part, I haven't had many issues here. read more

Irked! If I could rate them ZERO, I would. What's so hard about; Double cheeseburger kids meal with a Barq's and onion rings 10 pcs nuggets w/bbq and ranch sauce Nooo they gave me diet. First off, HOW RUDE!!! Second they gave me fries. I mean I wouldn't complain had it been nice and hot fries but these were stale hard fries. Disappointing fries. Like "I don't care about it being fresh because I'm too lazy to drop another batch" fries. So irritating. This is the only fast food joint I order onion rings from. Tonight I was craving it bad since where I am doesn't have a Burger King. On top of all that, they didn't even ask if it was for a boy or a girl. Wth am I supposed to do with a toy car? I can't even play with that!!! ‍ UPDATE: I called them 8 times to let them know tonight, NO ANSWER. How's that? Who's running this joint? read more

Came here for a midnight snack and don't know where to start and end. Overall worst experience, missing food, and bad service. read more

Too much ads on sports channels My bf kept on saying for us to try the all new Impossible 100% no meat Whopper. All I can say is that it's "INCREDIBLY" terrible in my opinion. Others may disagree but I like the taste that only comes from REAL meat. Sorry BK but I am a carnivore more than an omnivore! Just my personal choice! :) read more

I stopped by Burger King tonight around 10:30 Thursday the 19because Taco Bell and jack n box and lines wrapped around figure I give you guys a try. And the lady at the window was nothing but rude. I work in customer service food and i have never seen someone act that disrespectful as for I was kind. She rolled her eyes when I had asked nicely for the sauce that I ordered. Now I know why no one was in line and everyone else was at Taco Bell and jack n the box read more