I like how there are kiosk to place orders now. It's so easy to navigate and pay, all you have to do is wait till they call out your order. I like how nice and cold it was in there and there are lots of seating available. Nuggets, fries, and tenders were so dry as if it was sitting out. On the plus side the baked potato and frosty was the best things we ordered. read more

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They are quick. That's it. We had a limited time for lunch so we stopped at the first fast food restaurant we saw. We should have kept driving. The burger wasn't the greatest and I also got the saucy BBQ nuggets. Let's just say they were lukewarm at best. At least the fries were slightly warmer. But they got the self service soda machine that can to those crazy combos. Overall 1 star. M read more

So I came here with my grandchildren to get them a snack. So I forgot to tell them I have the app BUT they told me I couldn't get the points, sadly it was very rude & it was the manager!! I even asked can I use the receipt to get it & she was even ruder, saying "no"! At least Jack n box, Burger King & McDonald's will give you the points if you don't have your phone. Last time I'm coming here. So rude!! It made my experience terrible but the other workers were nice! read more

Happy New Year, gang!!! I've been a BIG FAN of Wendy's since my high school dayz, and I used to get a kick out of watching the "Where's the Beef" commercials in the 80's, as well as seeing the Dave Thomas commercials. My new years started off a bit rough as I had to stay up a bit later than normal (3:30 AM to be exact), and when the morning came, I was the poor unlucky sap who had to be "on-call", so I ended up having to go to work on the very 1st day of 2024. Ugh! Lol! While working, I somehow ended up in the Kapolei area, and upon finishing up a job, I realized it was already almost 3:00 p.m., and I hadn't had anything to eat all day long. Unfortunately, a lot of places were closed for the new year, but luckily for me, Wendy's was opened for business! As a long-time fan of Wendy's food, my goto back-in-da-dayz would be those hamburgers with them square hamburger patties, chili, and of course the Vanilla Frosty Dairy Dessert! Yum! Truthfully, I haven't eaten a hamburger or steak in 8 years, since my doc suggested I make some dietary changes - (so I no longer eat red meat.....old people problems! Lol!), but luckily for me Wendy's does do some chicken, so I ended up getting the Grilled Chicken Wrap combo which came with some fries, and a drink. What can I say about my Grilled Chicken Wrap? Man! That Grilled Chicken Wrap sure looked like a burrito! Lol! And that's what my Yelp buddy - Kathy A. said that, too! Lol! Truthfully, the Grill Chicken Wrap was a bit dry........maybe it could have used a bit more sauce as the wrap supposedly had some ranch dressing in it (which I did not see) The fries were good.........and the cool Cola-Cola fountain machine, where you can make/dispense endless concoctions of drinks, was pretty mind-blowing, cool!!! The restaurant was very clean & some of their holiday/Christmas decorations were still up............glad I was able to get some food into me, but wished I had the day off instead! Buwahahahahahaha! read more

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First time using yelp! And currently here at this location. But had to make sure people know to be careful when coming here. Literally just Seen two of the workers (Fry cook & person preparing sandwiches) in the back working with no gloves. Rubbing their nose, cloths, and door handles, all while touching all the food with their bare hands. Also not a hair net in sight. Spoke directly to the works, and they just brushed me off. read more

It our 1st at this location.We were surprised that the worker greeted us when we entered!.We didn't expect that!.She was friendly..So we came for breakfast and luckily they still were serving breakfast.It was a little over 10:00 when we came.So we placed our orders.My girlfriend ordered the Sausage egg and cheese croissant combo and I ordered the sausage egg n cheese English muffin combo with a side order of the honey chicken biscuit sandwich.I won't get into detail's but,the food hit the spot!.So good!.Especially we had a long day ahead of us.Every time we travel no matter where?I need to stop at Wendy's at least once.Its one of my fast food places.Unfortunately where I'm from our Wendy's closed A while ago.. read more

Wendy's - Sausage and egg sandwich,Honey butter biscuit Bacon Double Stack - Fast Food Near Me - Kapolei, Hawaii

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Shout out to the young girl working the counter tonight. She was polite, helpful, and overall made my experience a 10 out of 10! I live near another Wendy's but would definitely take a drive out to Kapolei again just to get the best service! I didn't catch her name, but I hope her manager sees this and gives her the recognition she deserves. read more

Worst customer service, not coming next time. Went to drive thru, got meal deal and asked for 2 dreamsicle shake. I see on the screen my meal and 1 dreamsicle. I again ask for 2, male days drive to last window! So I proceed to last window. I ask the girl if she got 2 of my drinks? Girl smirked and says yes. I pay and wait for my order, you can tell they wish they were someone else. Girl asks if I need drink tray? I say yes, and the girl has 1 dreamsicle and my drink for meal. I do not know if they understand, I was to tired to even go back and complain. They all looked tired, and seemed like I was bothering them. Never going back to this wendys, better at ka makana ali'i. I use to work fast food, I know how it is. Disappointed in the crappy service, never spending my money here! ! If I could put zero stars , I would!!! read more

They advertised bacon cheese burger meal for 8 dollars and went to the drive thru and the price is 10 dollars ? isn't that false advertisement ? read more

Food was fine, service was great!! Been coming to this Wendy's for a few years now and the food is exactly what you expect from Wendy's.... Decent square burgers and cold frostys. But what I always love is the staff here. They're always friendly and take good care of everyone. Tonight was no different as Ahmad was ready to talk story about the new Don Quijote that opened up next door. Took our order correctly and when he gave it to us made sure again that all was correct. I heard him interact with a few other people and all sounded like great service. Great job Wendy's Kapolei management team. I'd hire any of you guys! read more

Shout out to the Kamokila Wendy's Salad Makers! 1. For going outta ur way 2. For making it so damn yummy Keep it up!! read more

Took 20 mins foour orde of 2 grilled chicken wraps and medium drink. They need to hire faster workers who actually want a job

Terrible. I didn't get to order because no one was taking anyone's order at the drive-thru, and this was around 9:30 p.m. I had two other cars ahead, and I had been waiting for a while. The car ahead of me just drove off left, so I assumed they were closed and called to ask if they were open. They picked up. I asked if they were open, and she said yes, but I was like, do you guys not see us in line, cause we've been waiting and no one has taken anybody's order? The lady was like I didn't see anyone with a rude tone and attitude, said whatever, and hung up. I've been coming to this area a bunch of times, and the employees are either playing around or taking their sweet time. This is at the top of the tier, the worst service. read more

Ordered 2 apple pecan salads at drive thru. Got to the beach to find no dressing for either and only one package of pecans. Thanks for ruining our lunch! read more

Food is cold, don't know what is wrong with this brand now, went to one at Tucson, Hawaii and back to Pomona. All of them are not served the food well read more

i came here after my program for a snack while on my walk home, i got the oreo brownie frost or ice cream thing, from the walk in and order, it was kinda disappointing..there was oreos broken up but no brownies in there whatsoever, i guess she added some sauce for the "brownie". the lady who served me made the ice cream right there so i was watching her over the counter..the ice cream was spilt. she licked her fingers after wiping it off my cup..with no gloves on..then tried moving to the side so i wouldn't be able to see her. the place was really empty and quiet. mind you i never tried it before, and a worker was on their phone side eyeing me for some reason, im a minor, don't know what i did but yeah. ALSO when i went here with my grandma..we went through the drive thru, no one was there. all the food looked like it got thrown in there like there was a whole long line and there was no time to get it at least presentable, im not a person to pick on every single thing but this..this shocked me, oil leaking through the bag too. overall..i ate the oreo brownie frost thingy anyway, i was too exhausted to complain, thanks anyway. read more

My favorite fast food place to go to when I'm at work and need something fast to eat. They have the biggie bags which are $7 now but still a good deal. And we also had a coupon for a free small chili with any purchase so it was a good amount of food for two people. I like that the restaurant is clean and the staff is friendly. The best is during the summers when they have my favorite strawberry salad & strawberry frosty! Love the breakfast wedges. read more

I go there only when they have they have the pretzel burger on there menu ... i haven't really tried anything else there. I usually drive through an haven't had any problems with my orders. I've eaten inside the dining room lots of tables an booths to sit in . The staff is welcoming an helpful when I have a menu question ( so no complaints on this visit ) Oh the parking lot has lots of parking as well read more

This is THE WORST Wendy's!!!!! I gave them chances time and time again, for rude service or missing items in order. But this is the LAST time I will be going to this Wendy's! There were two tables of people sitting inside eating but door was locked. They are not closed. Girl inside made hand motion to drive thru. So we drove thru and order our frostys. OHHHHHH frosty machines are broken!?!?! BOTH OF THEM!?!?! Put a damn sign up!!! DINING ROOM CLOSED FROSTY MACHINE BROKEN Both would have saved me time. I was stuck in the drive thru line for 4 cars in front of me!! read more

Service at this location had always been good. Ordered a single and medium fries with a senior drink. Senior drinks are still free. Decided to try a sugar cookie. Well its the soft kine and taste was missing something. Oh well be safe and support local. read more

Wendy's - Fast Food Near Me - Kapolei, Hawaii

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Wendy's claim to have crispy French fries, all the times I've stopped by it's always soft. This time I asked for well done or extra crispy, still soft lol. I keep trying with this place but it's never what people say. The burger is good tho. I will take French fries from any other place. read more

I loooove this Wendy's and I'm a really BIG FAN of it. The food is super good. The service is really good and quick and kind. The seating is inside is really clean and spotless. I would go to this Wendy's over and over again. read more

Wendy's - Inside of Wendy's seating. - Fast Food Near Me - Kapolei, Hawaii

There isn't enough nice things I can say about the young staff that work the registers who are properly trained to be friendly and so patient. Alexis one of the Managers there seem to always wear a beautiful smile even from afar and when I had a problem with my order-she quickly fixed it without any questions. Top customer service. Only gripe I have ie Students over running the establishment after school. I don't mind as, they are off the street but maybe an allotted time and Not for 2-4 hours ? read more

As recent previous reviewers have said, this Wendy's is a flaming hot mess. First the "ambiance..." with K-Mart being closed, the parking lot has become overrun with homeless who oftentimes are congregating near the drive thru. For the most part, they do not bother anyone, but on a recent ill planned visit, there was a whole melee involving homemade weapons which caused me to nope my way the hell home. Then lets get to the illustrious customer service. There is ONE employee there who is wonderful, they're friendly on drive thru when taking your order and you get that same personable experience if they're taking your payment at the drive thru window. The other employees are hit or miss and some scowl at you like you put shi shi in their soda. Then there's the comedy of errors that comes to your orders. On a recent visit, I was given ICE COLD chicken nuggets. I was too lazy to go back, but needless to say, I did not eat the nuggets that had likely been sitting out since morning. Last night, I was given part of my order and then a bag with someone else's order in it. When I advised that it was not in fact my food, they seemed annoyed that I wanted to not take something someone else had ordered (and I had not paid for) and annoyed at the fact that I still in fact wanted the rest of my order. When I got home, I comically found that they did not pack any chili oil or crackers with the chili, but instead gave me three forks to eat it with. The pinto beans in the chili were all also undercooked and were al dente which makes me wonder if they're not actually using canned beans.... Then there was a time I ordered a sour cream and chive potato only to find the sour creams had all expired. Yuck. The next time I'm craving cheap and easy dinner, I'll likely drive an extra mile and go to Kamakana where although out of the way, none of these errors seem to occur. read more

The worst service. The drive thru person Jeli could only take one order. Cars had to wait until the car in front paid and got their food before she would take your order at the drive thru menu. Basically your order was not being prepared while in line. She heard me say this is stupid... then she said I am not going to serve you when I got to the window after sitting there for 9 minutes. Sorry Jeli... but your service was being handled stupid! And SHE is their manager! read more

Went through drive thru and it was quick. Each time we went it was easy to understand the drive thru worker. They were very pleasant. One thing is I wish there was a earlier menu to look at outside before getting to the speaker box I hated having to tell the person to hold on while I still look. Overall great service food was great. ESPECIALLY THOSE GARLIC FRIES!!!!! YUMMY! Baconator three sizes and flavor was better than McDonald's. read more

Be warned: I went to this place at 11:44 pm since the website stated they close at 12. We got there and the drive thru said it was closed. Can you please modify your website schedule as I was really hoping to eat some food but I guess employees wanted to leave early? read more

Wendy's - Fast Food Near Me - Kapolei, Hawaii

i love the baconator fries but like the one i just got the bacon is literally black lol read more

Wendy's - Baconator Fries - Fast Food Near Me - Kapolei, Hawaii

Though the staff was polite. They looked at me like why are you still here when I had not received my drinks or my credit card back. Then I had to ask for a receipt. Then the ultimate negative, they put SPICY nuggets in my kids meal. I only discovered it on the way home and my poor son immediately through down his chicken nugget. He already is a picky eater, I don't need him hating chicken nuggets too. Not happy! read more

Wendy's - Spicy nuggets in the kids meal. - Fast Food Near Me - Kapolei, Hawaii

Food is great. Came quickly hot and fresh asked for everything I needed. However, the lady taking my order was clueless and had no self-awareness of her surroundings when I was using the mobile app. Didn't bother to check the dashboard when I placed a second order leading to a not-optimal wait time. Will not return to this location. read more

soft drink machine had many unavailable flavors. and the drink i chose had no flavor just carbonated water. Food wasn't Fresh and hot besides the french fries. Service was fast though. I love Wendy's but maybe it was just a bad day to go eat there. read more

Covid is no excuse yelp... missing food items. Sauce opened in the bag and spilled all over my food. Junk service. I'll never go back. I'd do a survey online if they gave me a receipt. read more

Wendy's - Nasty way to get your food. - Fast Food Near Me - Kapolei, Hawaii

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Your Oahu, Hawaii locations are horrible!!! More specifically the Kamakana Auli'i mall location. Food is always disgusting, cold, and stale, the employees and managers lack any type of customer service exhibit horrible infection control and lack any pride in their appearance. They prioritize the drive thru orders and keep the walk-in customers waiting 20-30 minutes. I'm very disappointed and feel there needs to be some kind of quality improvement. My family and I ordered food tonight and it was horrible, the wait was long and we had to hear the manager constantly stating she can't take this anymore while serving our food. Your Hawaii customers pay more for their food and then add to that we have to deal with poor service is just insulting. read more

Cold, dry burger & fries everytime. Don't go after 9p apparently. Management shouldn't allow this.

This Wendy's is located near the old K-Mart store. Once a month they have a hot rod car cruise in their parking lot. The cruise organizers and car enthusiast all keep the first row open for those only going to Wendy's. My husband and I got the 4 items for $5. Plus 50 Cent Frosty which was very very good. Our friends just settled for the 50 Cent Frosty. The place was packed with a lot of the hot rod Cruisers but the staff at Wendy's we're very friendly and accommodating. They answered questions and got everyone's food out in a very timely manner. read more

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This locations drive thru tends to get busy especially during nights where people decide to eat Wendy's after the gym (lol me). I've recently discovered that I am in love with dipping their fries with their vanilla frosty. I decided to to try a new salad which was the Parmesan Chicken Caesar salad (half). When I got home I realized the packet of Parmesan crisps they gave was expired. I didn't try to taste it yet alone call the store to let them know. I hope they notice it :( read more

Wendy's - Expired Parmesan crisps :( - Fast Food Near Me - Kapolei, Hawaii

Went to this location a while ago and i ordered chicken caesar salad and there was no chicken!!! The bread for the salad was expired August 2023! Trying to call them but they were not answering. read more

Worst location ever. Ordered online, took ten minutes to get there. Checked in with an employee, waited over 15 minutes more. Customers all mad, service is the worst I've ever seen. Asked for a refund. Got it in small bills ($35 bucks) my kids were hungry, that's why we went there. They handed me the money with no apology as well and that's coming from the manager on duty. She needs to be fired, re-trained or replaced immediately. read more

Kalei was so awesome! We just travelled a 12 hour flight and I had a mobile order and an item was out of stock! I was so tired and she totally made it right by providing another better option. She was super friendly and apologetic! I think her quick thinking to make a wrong into right was amazing customer service! Thank you! read more

Just made it on my list as worst burger ever. I am including all fast burger places I have eaten at in the last 20 years. Fries were good, but that $7 bacon burger I just had was sketchy! read more