This store has 0 people skills and terrible customer service I'd rather recommend not eating to be honest

Welcome to the place on earth where time stands still. Drive Through is approaching 30 minutes and they got the order wrong. If you are even thinking of stopping, good luck!!! read more

Service is trash, person in the window is rude when you're getting your order. Completely lacks social skills or any knowledge of customer service. Food is mid people back out of the drive through with no line because they are taking so long. read more

New construction new McDonalds and employees so rude. U can tell they don't wanna be there they don't wanna work. So Lazy rude. Throwing money. Coffee cups dirty and they don't care. Just give me money and get the F from here. Drive thru slow that u need full tank to make it to the window. Chocolate chip frappe just liquid. Right by university and they have sad reputation. read more

I did an Uber eats pickup there today. Walked in and there was one lady waiting at the counter and 3 people eating. Every employee (at least 5) we're paying attention to everything but the lady at the counter and I. After about 5 min a lady yells "you Ubah"? I was like, yeah. She sent a guy to get the drink that looked like he'd rather walk out the door. They didn't review the order and the lack of enthusiasm or lack of caring was in overdrive. Sad part is it's brand new and a beautiful place. I'd fire every person there though read more

They wouldn't let me order everything I asked for because they didn't have enough people working. Also got 6 burgers and they messed them all up asked for 4 plain and got 4 with ketchup and pickles, asked for 2 cheeseburgers with no onions and they couldn't get that right either. read more

Went through the drive-through to pick up lunch on a busy day. They were quick and got my order correct. The food was McDonald's food so it tasted as expected. And the staff was very very nice to me. Side note they probably have the best paper straw I've used since gainesville banned plastic ones. read more

Just walked in to order food not realizing it was bring your child to work day as the first thing we see is a little girl in the back. Then while trying to order on the menu the screen kept not working - a very sweet employee tried to help as well. Once it came to check out it asked for a tablet code- the lady trying to help asked another employee what to do to which the employee started screaming just press any number how hard is that. When she and my husband tried with no success two ladies behind the counter started getting upset yelling at us. HORRIBLE HORRIBLE WOMEN! Despicable service. Walked out without ordering. Thank you for making our visit and trying to feed our 2yr old so miserable. Hope your young child at least ate well back with the employees. You service a negative 5stars! #dobetter read more

This McDonald's is the best! In and out in a couple of minutes. The people who leave one star are just mad because they get here when clubs and bars close so of course it's going to be busy. Every other experience has been phenomenal. read more

The building is less than a year old so it's pretty new and clean on the inside. On this visit, the employees were very unprofessional and did not display good customer service. In fact, one employee said "she can't work for McDonalds her entire life" while I was waiting at the window. I mean I understand your desire to grow, but you shouldn't have said that about your job that you are currently working at in front of your customers. I only order chicken nuggets from McDonald's and it frustrates me that THEY FORGET MY SAUCE EVERY TIME. Why ask what type of sauce I would like if you aren't going to give it to me? Doesn't the sauce show up on the screen when you are preparing the order? This is why I suggest checking your bag before leaving the window to make sure all of your items are in there. read more

I was asked to leave after entering the building with my service animal. Even after informing employees that my dog was a registered service animal, I was harshly asked to leave. Will never spend money at this establishment again. I felt incredibly embarrassed. Just because my service animal was not wearing a vest does not mean that I can be forcibly removed. Terrible business that does not care about customers at all. read more

This McDonald's sucks! Every time I've been there I've been treated with the utmost disrespect. I'm the customer order food and I'm being nice yet all the workers feel the need to have an article and be rude. read more

I am highly disappointed in this particular McDonald's restaurant. I almost always have problems with the employees getting my order correct and on this particular day, I had to leave because it got so bad. I ordered the buttermilk chicken tenders for myself and another meal in addition to that. After paying, they asked me to pull up to the 3rd window where they would bring my food. I pulled up, they handed me a bag then left. I open the bag to find that they had not included my second order even though I paid for it. On top of that, I open my box of chicken tenders to find what is pictured below... tenders that seem to have a bite taken out of them. I began knocking on the window, but no one ever came and because it was heavily raining, I did not go inside. I waited for 10 additional minutes for someone to come to the window but no one ever did. I often have issues with the customer service at this particular McDonald's. If you plan on going here I would not recommend going through the drive through, but if you do.. I would wait at the second window and not pull up to the 3rd to receive your food. read more

McDonald's - Burgers Near Me - Gainesville, Florida

This location was terrible. The drive through was slow to even get to place our order. Then we got to the window and the guy took the money and then left the window without saying anything to us. We pulled forward to second window, but apparently they don't use it. We then waited about 5-7 minutes for them to compile our order. A female brought our drinks up. Then later our food, but she just handed it to us and told us to check the bag to make sure it was there. Isn't that what they are supposed to do?? Just oy. Not a good experience. read more

Terrible addition to the campus community. Never seen a McDonald's run out of so many things at once. And they barely post signs to let you know in the drive thru so you're STUCK waiting in the line either way, (happened to me twice now.) For a restaurant serving the campus, you'd think they better prepare their stock but that haven't learned or don't care. Never attempting to visit here again. read more

This McDonalds is one of the slowest I've seen. Ugh, but the food is still real good. Also, really nice inside! Very new and modern.

This is quite literally the worst McDonald's I've ever been to. No reason to be in a drive thru line for 30 minutes. Some of the dumbest and least motivated employees I've ever seen. Stay away from this god forsaken place read more

This has to be the worst McDonald's I've ever seen. First of all, I was in a rush and this the nearest McDonald's I saw on the maps. And the speaker was so rude and disrespectful. It took 20 minutes just to get meal for me. So I asked for my money back and left. If your looking for nearest McDonald's do not go to this one unless you want bad service. read more

This is the worst McDonalds of all time, wait time is ridiculous, staff is rude, awful experience

By far the worst McDonalds in Gainesville. Terrible staff and service that doesn't get along and makes it apparent when they scream their conversations about quitting the job while preparing orders is only proof of that. Go to any other McDonalds than this one. read more

Seriously guys! "Being busy" is not an excuse! If I order fries, the least you can do is offer catchup, you gave me a bag and there was no catchup! Therefore, you suck! read more

I've been to probably hundreds of Mcdonals across major cities in America and this was the worst experience I've ever had. I arrive and there's instantly no parking (it was 10:30am on a Sunday so I guess there's that) so I opt to go through the drive thru. At least a 15 minutes wait from order to getting to the window. As soon as I get to pay the lady confirmed my order and it was the correct one and I paid. As any other person would I proceeded to the next window as she watched me. About 5 minutes later I hear 'nooooooo, I didn't tell you to do that did I?' And proceeded to shame me until I told her to calm down. I waited 5 more minutes and eventually she came out with my food at the window behind me. (The car in front of me was leaving.. why couldn't I just get my food there???) I had to get out of my car to get my food. She then apologized finally saying I didn't know if you could hear me and I thanked her. I thought my horrible experience was over but then I discovered there to be no fork and knife for my hot cakes and no butter! So I had to go into the dine in area and proceeded to wait another 3-4 minutes for someone to get me what I needed. The employees name was Dominique. Thank you for nothing, will never return. read more

I will start this by saying that I am not one to post negative reviews or even reviews at all but my experience at this McDonald's was so bad that I made a yelp account just to post this review. The troubles started when I pulled up to the speaker and the worker couldn't mumble loudly enough for me to understand. When I ordered, the wrong thing showed on the screen. Despite being assured that this was not a problem when I made it to the window what seemed to be an eternity later, it turned out to be a problem. The worker at the window could not find my order in the computer and needed the assistance of two others to find it. After paying for my meal and being handed a receipt I was asked multiple times by different workers what my orders was before they even made it and the gave it to me. Total trip time: 40 minutes. read more

If they could get no stars they should. Against our better judgement we decided on McDonald's because that's what the kids wanted. Gross dried out food and only 1/2 filled fries. Never again. So gross. read more

All those young employees seem to have a attitude problem every time I order something they would not respond in a good way you all have a bad attitude unprofessional I really don't like that and I would not really want to recommend anyone else to be there if you want to be in McDonald'scompany for a meal at that place they all is really rude. I'm ashamed of McDonald's read more

Disgusting, slow, and should be shut down immediately. This is not the first time I've been disappointed but it is defiantly the last straw. If undercover boss doesn't come to transform this restaurant then this establishment NEEDS to be shut down. Disgusting. read more

McDonald's - COCKROACH FOUND FRIED IN FRENCH FRIES - Burgers Near Me - Gainesville, Florida

This is by far the most disrespectful and unorganized McDonald's I've ever been too. The management here is rude and unprofessional. One time at around 1:15 am I ordered with the app to avoid the line. I understand they were busy and swamped. I go on to tell the manager that I have been waiting for over 30 minutes so she tells me "you should have spoke up we can't read minds" I go on to tell her that she is using very poor customer service and she then calls me a "f*ck ass"..... that was a manager they hired read more

Worst location I've ever been to. Staff are rude, confrontational with customers, and very very slow service. They consistently mess up your order and are extremely rude if you order, or heaven forbid you ask them to correct your order after they mess it up. Beautiful building, but incompetent staff is enough to suggest avoiding this store at all costs. read more

Need to be more on point with the CustomerService,just keeps going downhill. A simple "sorry we or out of stock" or "sorry for the wait " would go a long way to helping with this. read more

Was at a restaurant nearby so walked in to see the new place w/ plans to return in the future should I ever feel the need to cheat & eat the wonderful hot fries. The natural light emanating from the large windows was wonderful, but the shock from realizing machines have replaced human beings (in a city that could use more jobs) was an unwelcomed surprise. I only wish our educated youth were more conscious of how this new, convenient technology impacts the futures of area residents. This downtown location appeared clean, only the drive thru was very busy (as this was between the normal lunch & dinner hours), & the food appeared to be the standard fare. Will not return for the obvious reasons of convenience & corporate $$$ over area jobs. Shameful. read more

McDonald's - Burgers Near Me - Gainesville, Florida

If i could give no stars. Then they would get no stars. All new staff, no order, playing rap music while cooking. Several people complaining of late food at once. It took twenty minutes for a single order of a sausage egg n cheese McGriddle. The manager yelling at all he employees. No cashier, missing a button to press for meals on the cash register. Pretty much chaos. McChaos. read more

Do not go to this McDonald's lobby for a pickup or for a delivery past 11pm. You will likely be ignored and made to wait / or have cold food from delivery. The underpaid staff will likely ignore you as they have to tend to the torrential flood of high - students, because their business model is currently based mainly on drive thru orders and they couldn't care less about lobby. Not recommended. read more

It's obvious that the people who work there don't wanna be there. So it is to be expected that the service and food is going to be bad. And it is, I stopped going there years ago because I got really sick. If your smart, just stay away. This place sucks! read more

The worst! So rude, was singing in between asking my order. Needs serious training on how to be polite. TRASH

This has got to be the slowest fast food ever.... Cold fries, hard as a rock nuggets, a medium fry in a happy meal, and poor attitudes all the way around. The district manager wouldn't even take our order, let alone talk to us.... The paying customers!!!! And using their customer service line was a waste of time. Not ever coming back here!!!! read more

McDonald's - Burgers Near Me - Gainesville, Florida

This is THE worst McDonald's in the entire city of Gainesville! I've been to all of them. Do yourself a favor and do not go inside and order. Go through the drive-through, pick up your order, then go inside and eat if that is what you'd like to do. I just spent 25 minutes waiting for my food! Needless to say, it is cold. I will NEVER go there again. I will drive across town if I have to. read more

35 min for a burger!! Can't print a receipt and the staff can't smile for the life of them. After waiting they inform me that there is no sauce and I need to choose something else. Worst and slowest McDonalds I have ever been too. read more

This is the most fucked up McDonalds I have ever been too. The service is horrible, it's hood and ghetto. There's no customer services and all the employees have no manners. I waited in line for almost 40 minutes. The girl at the window saying or this is fucked up and stopped taking my order. I will never be back to this store. When you have that many black people working at a store on the same shift the service will suck ass. And I am black. read more

Service workers as well as I think the GM refused take my order at the counter instead asked me to use the machines which I'm not sure if they even work I just hope I get my food soon this is ridiculous I'm afraid to even ask for a manager read more

Do not do drive thru, ridiculously slow. Took 20 minutes just to order and the line was barely moving.