Awesome service. Food was as ordered and delicious as expected. The floors were clean, tables spotless, and the staff were very nice and professional. Great job to all. read more

What could improve? What couldn't improve, am I right? Ordered two large iced coffees from McCafe on the app. Took about 20 minutes to get these two coffees. They were probably half cream. Blech. Another person asked for the money back, it was taking so long. Fast food? More like slow food, am I right. Husband used restroom. He takes forever but his extended bathroom use had nothing on the McCafé dawdling. Would not McCafe again. read more

Painfully slow. Waited 5 minutes at drive through then waited ten minutes for coffee, before 8am. Oddly bad service for McDonald's

Not sure why this McDonald's has a low rating because it was great. The place was clean and the service was good. The food came out on time and everything tasted fresh. The nuggets were solid, and the fries were even better. Do not let the ratings stop you from giving this location a try. Overall, good service and a good experience. read more

One of the best McDonald's I've been to! Had it twice in two days as it was very close to my hotel and I was very satisfied with my meal! The workers were especially nice to me and help me out when I was trying to get in and out of the restaurant with my Wheelchair! Five out for my spicy McChicken with tomato and large fry!! read more

Friendly employees, convenient location. Service could be faster - took 10+ minutes to receive my order.

The absolute best and most thoughtful staff. They were very busy, but still took time to be helpful.

This location should be embarrassed on how long it takes them to serve a customer. Unless you have 15-30 minutes to wait for your food - DONT GO HERE! Their excuse is inability to get help - but we are in many restaurants the week we visited and had no issues. They need to stop blaming their help and fix their management and ownership issues. read more

I'm not sure what I witnessed tonight at the peak of Christmas season as I waited 20 mins inside for an order. First of all they seem to completely prioritize drive thru orders over walk up I stood there and watched several kitchen Employees texting away as we are waiting, then continuing to touch the food. I see employees moving like snails some seem to be clearly under influence. But worst of all is watched their own Manager walk into the kitchen with his pullover covered in white pet hair, then yanked it off whipping hair all over the food. I gasped lol does corporate McDonald's even give a stink anymore about how their stores are run? The parking lot/area had a smell too Oh yeah and no baby changing tables available. read more

I came to McDonald's about an hour ago to order some food to realize I took 30 minutes for me to me and also I ordered a large gave me like a half a medium as well as the fries are not I'm pretty sure they came my bull crap and like to give him this review. read more

Kayla the manager at this McDonald's is such a detriment to this fast food restaurant. First time I have had a manager ask for the breakfast sandwich I ordered back, which they made wrong to throw it away since she said it was considered "waste." It was food thrown away which could have gone to the customer who had the bad service or someone instead of the trash bin. Don't want to believe it had racial intent but would recommend people who are minorities such as myself to order somewhere else. Such a bad leader to have in pla read more

Holy shit, we order 2 sau egg ch McGriddles, 1 sau egg biscuit, 2 egg McMuffins NO Canadian bacon 2 large caramel frappe. We asked for a bacon McMuffin and received a sausage instead wait time 20 minutes for McDonalds, they bring the wrong drink, don't remove the bacon and have us the wrong sandwich read more

McDonald's - Fuck this place do not go - Fast Food Near Me - Durango, Colorado

It would be nice to visit a small town, and not see the golden arches, but in this case it was like comforts of home. Just before we arrived in Durango I learned of one of the local restaurants having problems with the local authorities about closing their doors to inside dining. Do we still go? Of course we do. So we did. When we arrived in Durango it was apparent that the whole town was in lockdown. Strict Covid restrictions. Restaurants were open until 8 with takeout only. This lockdown kinda ruined our trip in a way that most everything was closed. It looked like a ghost town. BUT McDonald's is always open. Tried and True. Drive thru was the only way to get your food, which was fine for us, as our hotel was right next door. We did want to experience more of Durango other than eating at McDonald's, but I was grateful I could get my large black coffee to go... read more

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I decided that I would have some McDonald's after so many years away. Boy oh boy, what a mistake. I went at dinner rush and had to wait for the kitchen to fulfill my order. I figured that was a sure sign I would receive cooked to order food. No such luck. Every thing in my order was cold: the sandwiches, the fries, and the soda. They literally took precooked meat, cold from the AC in the building, slapped some cold cheese on it and made me wait 10 minutes before handing it off to me. The more unfortunate outcome of this transaction is that this McDonald's will not change its output. It will always make money and never correct their lackluster approach to preparing their products. This franchise had enough money to close down last year and remodel just to return and be consistent in their inability to make hot food. Buyer beware. You're going to be disappointed. read more

I got chicken nuggets and fries and it tasted like any other McDonald's! However, the service was incredibly slow and the drive through line often goes into the road so even if you want to eat in you have to wait in that incredibly long line. I would think with more staff it would be greatly improved. read more

McDonald's - Chicken nuggets and French fries - Fast Food Near Me - Durango, Colorado

What you'd expect and want! In a moment of weakness we stopped here for a quick mid day snack. Feeling tired from our travels we opted for drive thru. There was a line and it didn't move for a good few minutes. We thought, oh boy here we go. But then they started taking orders and cranked all of us through. As soon as we ordered, we paid and it was ready. A surprise to be sure but a welcome one. Our meals were well put together. No complaints here! read more

Love the design that looks like a dimmed out Wells Fargo, the grey tones and 3 foot rock wall work perfectly as a nice view while I eat and a great way to work off calories afterwards . My food never fails to leave out all the moisture as the employees understand that watered down tea is the best source , management makes great eye contact but they move kinda slow after staring at you for 15 minutes , love the view of the dirt parking lot across the way too! Really beats that god awful historic train station , can't wait to return again because it's the only location available!! read more

As I went thru the drive thru i thought "very efficient, quick". Of course they are since they don't pay attention. Cashier got it right. But that's it BTW I asked for unsweetened iced tea. Nope. Of course not. I've been here 2x since moving here snd never again. read more

McDonald's - Hmmm. Only onion? - Fast Food Near Me - Durango, Colorado

In three months I've been to McDonald's, Durango four times. Three of those took :20-:30 from ordering to receiving my take-away order. Today was quick but when I asked for a handful of hot picante sauces, I was told that I already had a few in the bag (along with 8 ketchups I didn't ask for) and I could only have two more. My order included six burritos for four of us and we initially received a total four packets but six after I got my extra. I explained to the woman that the hot picante is the reason I drove down the mountain for breakfast at McDonalds which is when she told me that I already had a few in the bag. Middle aged woman, gray hair half way down her back and when I asked for her name, she turned around and walked away. When I sipped my coffee on my way home, I was glad that I didn't receive grief when I ordered five shots of cream in my large coffee but also wasn't thrilled at paying $.79/half slice of cheese on the two sausage and egg biscuits that I ordered for when I only get one slice of cheese on my quarter pounder with cheese instead of two, they do not deduct $.79 indicating that there's no quid pro quo when holding back on an item I know it's difficult to find and hire good help but I had an issue with McDonald's, Pagosa two years prior (same family owns both stores) and because I had my dog, I went through the drive through and ate in the parking lot. After finishing my large Coke that was all ice, I went back in to refill my Coke and the pretentious manager shoed me away because I hadn't purchased my Coke inside. I showed him my receipt and he said that refills weren't available when purchased at the drive through. His female assistant backed him up (like her counterpart, she was late 20's or early 30's and equally as rude (she subsequently got transferred to Durango and seemed a little more pleasant indicating that maybe the gay guy that was her counterpart was the rude one and she was a product of her environment). Annoyed but still wanting more Coke, I went to my car, put my dog's "SERVICE DOG" vest on and went back in the store where the male manager quickly told me that "DOGS ARE NOT ALLOWED" in the same rude manner but loud enough for the entire restaurant to hear. I calmly stated that she was a service dog and waved my epipen as I went to the counter and ordered a small Coke. This was the first time during our two exchanges where I offered up a dirty look to the young man. The place was crowded and very busy but I brought in my computer and in spite of my hurried schedule returning to Durango, I spent the next six hours completing paperwork and drinking 11 glasses of Coke. I intended to write to the owners about this experience but I should not have had to. I was busy having closed on four Durango homes that week but I did recognize the female asst. mgr when she was transferred to the Durango Store and seemingly nicer. Finally, today trying to scratch up some hot picante's, I was reminded of my Pagosa experience and felt the need to author this review. The same woman denied extra sauce to a gentleman and his large family of six stating that [Corporate/Distribution put strict quota's on their sauces and they would run out]. It was between her transaction with his and my order that I noticed that if I had wanted ketchup, I could have helped myself to about 100 packets off the self-serve counter and quite frankly, I was tempted to take them all. MCDONALD'S MANAGEMENT: Your hot picante sauce is the absolute best I've ever had. Between my request for more and hearing the gentleman that proceeded me, I would think that - that is the ultimate form of flattery. I cannot purchase McDonald's sauces in the grocery otherwise I would (like Chick-fil-a, the best restaurant chain in the world and one that has never denied me a few extra sauces) and it seems to me that a providing extra sauce, a few at a time, might complete an eating experience for a customer. In hindsight, I wish I told the gentleman before me to send up his kids, one at a time to request more sauce. I simply asked for a manager who was extremely kind but I kid you not, although I'm not proud to admit that my two boys were a little hungover - but the burrito and hot picante sauce is the only reason I ventured off of the mountain to get us breakfast. The only reason I mentioned the Pagosa manager was gay was to better identify him because like the employee at the Durango store, I wasn't able to get the managers name as he mumbled it while walking away from me in a dismissive manner. One packet picante was less than 1/2 TBSP. I wish Durango had a Chick-fil-a and a Chipotle. I'm uncertain if I've ever given a restaurant a one star for after all, my order didn't take 20-30 minutes like it has in the past and the manager that gave me a half dozen picante sauces was very nice but take that all with a grain of salt --- something else that's VERY plentiful at McDonald's. I'm Don and I'm done read more

If you order with the machine inside, you should be fine, but the drive through is another story. They couldn't get an order right if their lives depended on it and they're rude on top of that. read more

So sad love McD's iced tea but 4 out of 5 tries they have gotten the order wrong. Easy order unsweetened tea no ice. We have received sweetened all but one time and tonight had to wait almost ten minutes while they brewed "fresh" Unfortunately they ran it through the coffee machine so it was gross I'm done. Durango Joe's it is from here on out! read more

Worst McDonald's I've ever been to. It took 20 minutes for my food order in the drive through. Pulled up to the window to get my food and it was a pile of kids goofing off, playing on cell phones and pushing and shoving each other around in front of customers. This is a must location for Undercover Boss. This place also needs a visit from the Public Health Department/Inspector...several health code violations. read more

Me and my friends starved ourselves just for today, thirsting for a phattttt McDonalds milkshake. When we arrived, we politely asked for another second to decide what we wanted to eat and after this, the woman did not answer us for 10 MINUTES! We were constantly saying hello and if she was there. She did not respond at all. This is ridiculous and we were very disappointed by the woman at the window, she was very rude. I can't believe me and my friends starved ourselves for this terrible service. After asking her one more time politely if she could hear us she said, if you guys continue with this attitude I will not serve you. We were in disbelief! We had no attitude at all and we were refused service? This was ridiculous and we will not be returning with our service! You just lost 4 customers. read more

Manager at this location is horrible!! Employees are kids complaining and messing up the food orders. Drive through ppl are so rude "is that all", "is that it", who answers that way. Who knows what they do to your food. Cooks don't wear gloves, don't wear hair nets n don't clean the animal hair of themselves. Horrible service. read more

Friendly but somewhat slow service. There are no electrical outlets for plugging in a laptop.

My Burger was still bloody!! Make sure everything is in your bag too !! You need to do there job !! read more

McDonald's - My burger was still bloody !! - Fast Food Near Me - Durango, Colorado

Awful service. Fries were cold and borderline burnt, super crusty and very unpleasant. Didn't receive any sauce for nuggets. I didn't receive any ketchup either for that matter even when I specifically requested to have them. Additionally, my drinks were pretty much warm with maybe 2 ice cubes in each drink. And if that wasn't bad enough, we didn't receive my son's Happy Meal. You can imagine how frustrating the entire situation was. Would give 0 stars if I could. read more

Rate 0 waited 25 minutes for a refill just for them to tell me it would take a while for a refill because there are other order drinks in front of me.. as if you have to cook a drink and serve it.. takes seconds to refill. smh.. read more

SLOWEST FAST FOOD RESTAURANT IN TOWN. I'm a local, and I always give myself 15-30min to come here. Yes, you read that right. The drive thru staff has never completed an order correctly in the past 3 months of me living here. They are also extremely rude when u ask for extra sauces even when you offer to pay. The FOH staff is nicer but also extremely SLOW. I've seen the managers on multiple occasions doing NOTHING to help the rush. This is FAST FOOD and 1 of the only fast food restaurants in Durango and it's the slowest place in town. The entire staff needs to lay off the Indica and learn Time Management and decent Customer Service. read more

SAUCE. I have tried this location sooooo many times.today I decided to give it another chance so I order 20 NUGGETS, as well as drinks and fries. After getting my order I realize there is not a singular dip. Pay attention. I worked at Applebees's for 5 years, you can manage. Don't even. Try drive through. I've lived here 8 years and every time I try it's horrible. read more

Was feeling the big sad tonight and I just wanted a large fry and it was like half full:( they also forgot my bbq, but it was still yummy read more

McDonald's - a hand holding a basket of french fries - Fast Food Near Me - Durango, Colorado

food is always cold old and nasty, even if you special order. The daytime management is usually great, night not so great!!

Kathy is amazing and hands down is one of the nicest ladies ever. It's recently been renovated to a more modern cleaner style. Never had any issues ordering inside, haven't been through drive through yet. Food was pretty good for a McDonald's read more

McDonald's - empty tables and chairs in a restaurant - Fast Food Near Me - Durango, Colorado

Ordered two $3 bundles which include fries paid for two bundles and got my order with zero fries what a joke guess I should check myself next time 3/5 items that I paid for what a joke. No one else was even in line... read more

Worthless! Picked up some food and took it back to the hotel. Order was wrong. I called to talk to someone and got no answer in the three attempt that I made. How hard is it to put food in the proper containers and hand it out. They also messed up the two orders in front of ours, so I checked the packaging. Had the right packaging, but wrong items inside. Guess they were so busy with other calls/complaints that they stopped answering the phone or all packed it up and went home where they belong. read more

I ate at restaurant today! Ate inside instead of usually doing drive thru and then sitting in car eating! I did not know what I had been missing!! There is a employee named Kathy that is an absolute gem to this location!! She greeted everyone with a pleasant greeting and a bright smile ! It makes you feel welcome ! As with other McDonald's locations there is a bunch of teenagers or young managers who really don't care who you are !! But this is an exception!! Keep up the smiling Kathy ! You make this location an A + grade !! read more

Best Mc Donald's I've ever been too. Granted I've only been here three times, food has always been hot and the staff is unbelievably nice. Very different for a Mc Donald's read more

Was it busy?! Of course, it was July 4th and for some reason McDonalds was hoppin'! They worked hard to move the inside line (can't talk about the drive thru) and really did their best. My salad was good, as fresh as can be expected for McDonalds. No one in my group complained, well except for someone that ordered the BBQ hamburger? Sick. I do think they should've scheduled more employees because the seating area wasn't so clean. I wiped off our table and most other tables were dirty also. But overall, for a McDonald's is was okay. read more

McDonald's - Ranch, bacon, & grilled chicken salad. - Fast Food Near Me - Durango, Colorado

I've never had old hard fries from a McDonald's before. This one also comes first in dry as a bone cheeseburgers. They also forgot to add the Mcnugget sauce and napkins when going through the drive through. I never expect much from McDonald's but this particular one was especially awful. read more

McDonald's - Fast Food Near Me - Durango, Colorado

Never had a problem with this location. Just felt like I needed to do a shout out to "Kathy". She is soooo polite, professional, pleasant, and friendly. I don't know if she's a manager but she should be and if she is a manager then McDonald's lucked out. She's awesome! read more