Will start with the good. Once the orders were in, the food was out in about 15+ minutes and it was tasty. Ordered the double smash burger. Menu says 2 4oz patties, but honestly they looked to be a bit bigger. Seasoned house fries were tasty as well.
It is a smaller venue with about 5 tables inside and looked like 2 outside on the deck. Large groups could be a problem .
We have a family of 5, I sat at the bar while the family sat at a table (not a big deal, just a claim to enforce that large groups could be a problem).
We got there, waited a few minutes before the barback got us seated. After about 20 minutes, we grabbed a couple menus off the 'check in station', 5-10 minutes later one of the staff said they would get our drink orders. About 5 minutes after that, we placed drink orders. Another 10 minutes and the drinks arrived and we ordered food. So about 40+ minutes before even getting drinks.
Between us ordering drinks and receiving them, a group of golfers had arrived, got seated and had beers delivered.
After about an hour since we arrived, food came out and was delivered. Utensils and napkins were recieved after being requested. Also noticed 2 other gentlemen who ordered food while seated at opposite ends of the bar also werent given utensils or napkins until after they had eaten and needed something to wipe off their hands with. Through our time there, I only saw a table get offered refills
This place wasnt exactly busy (maybe 16 customers), 2 servers and who I think was a manager helping out, but the service was extremely slow and the inattentiveness was some of the worse. The staff acknowledged the slowness a couple times through the experience and when we paid the tab.
The kicker for me was the bill had a 20% gratuity added to it. What was worth the 20%???? I felt slapped in the face afterwards.
2 stars because the food was good and other plates coming out looked pretty good as well. read more