Normally three stars, good burger(not great but good enough), unlike other McD's, they put a lot of extras (more than I expected on my burger when I requested extra, specifically mayonnaise, pickles, and slivered onions on my deluxe qpc. And doing this very crowded(took quite a while for my order to get to me), I really admired the service at this location. At the time of writing. read more

McDonald's - My order - Burgers Near Me - Danville, California

i came for a coffee and a pastry. i got myself a macchiato hot coffee and a chocolate chip cookie. the ambiance was smooth and service was quick read more

McDonald's - M - Burgers Near Me - Danville, California

I usually order via their mobile app. The staff are always friendly and my meals are ready quickly! This location can get busy during peak times but they're fast and convenient. Food is always consistently fresh and hot. read more

Yesterday when I got home from going through the McDonald's Drive thru I was very disappointed with this, I ordered one cheeseburger with extra ketchup and no lettuce and one McChicken as it comes and it was not near normal I then had to take out more than half of the lettuce, but luckily I had my special Indian curry sauce that made up for it and made the burger and McChicken taste OK but the stuff by itself from McDonald's end was absolutely horrible and I haven't even started on the fries. My fries were halfway empty and I was like oh it's OK let me just grab them out of the bag. There was absolutely zero fries in the bag. Super disappointing. I will never go back. DO NOT GO! read more

got my OEder wrong TWICE! the food was terrible when we got it too! when we got the bag we could CLEARLY see that it said 2 nuggets instead of 1, which means the service is terrible. it was doordash so no ambiance. read more

McDonald's - Clearly states 2 - Burgers Near Me - Danville, California

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I've had everything from breakfast to burgers and pies from here, and their food is always FRESH HOT PERFECTLY COOKED AND DELICIOUS. This is one of the best McDonald's around!!! The staff is wonderfully trained!!! Great location!!! Super easy in and out from the Chevron lot. I don't know what's wrong with everyone whining!!!! MY guess is they have a lot to whine about all the time!!!! (Wahhhhhh Wahhhhhh). Like babies do. Spoiled ones. This is a five star Mickey D's!! read more

One of the employees ate my whole burger and then called me a fatass when I tried to complain this was a horrible experience. I will not be coming back until next week. Highly not recommend. read more

McDonald's - Ate my whole burger didnt see before I got in the car - Burgers Near Me - Danville, California

First off, I am not looking to get any employee in trouble. I just want managment to fix their soda machine. I asked for "Light Ice" which means I don't want more ice than drink. This drink is 90% ice. When I pointed this out to the employee, I was told this is automatically the amount of ice when they press "Light Ice" on the machine. To try and nickel and dime customers on the most marked up item on the menu is unacceptable. Please fix your machine. If I come back and the ice level is what I asked for, I'll give you all the stars. But please fix this. read more

McDonald's - I was told that this was light ice. This drink is 90% ice. - Burgers Near Me - Danville, California

McD's sure gets a lot of bad press, but honestly it is a decent standard of fast food and one thing for sure: the quality is the same every time and well above average. Their problems are giving a wrong item or leaving something out, but the food is always as it should be, not spoiled, not cold, not burnt. I have had inedible food from the "King" but that is a different review. In particular the new big Arch is a good burger, if you like this type. The Arch is good with two big patties, soft, sticky cheese, lots of onion and fresh bread. I'm undecided on the sauce, it resembles big mac sauce but not as sweet. I would clearly get it again. The mobile app is pretty cool. You can do all your deciding ahead of time and skip the payment window and get free stuff like fries... read more

This five star review is for Vanessa who went far and beyond when it comes to customer service! My kids and I will definitely be coming back here. Thanks Vanessa! read more

The weakest Carmel frappes I've ever gotten. I payed for extra Carmel and barely got a strip. read more

McDonald's - Barely any extra Carmel - Burgers Near Me - Danville, California

This has to be the best customer service I've ever experienced at a McDonald's! The employees were incredibly friendly and thoughtful. When my order was ready, they offered a cup holder and gave me straws without me even asking -- something I usually have to request at other locations. Big thanks to the team at this location -- you all were amazing! read more

McDonald's - Burgers Near Me - Danville, California

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November 20th, 2025. My co-worker and I stopped in for some breakfast to dine-in. The manager on duty was busy working on drive through orders and seemed to ignore me standing at the register. My coworker used the kiosk to place his order. I had my phone to my ear. The manager seemed to believe because of this I must not be ready to order and continued to ignore me. He seemed angry about something and gave me several mean looks. Finally came up to take my order with a bad attitude. No smile, no thank you for coming in. He did not ask if I was dining in or taking to go. It was packed to go even though we dined in. No-thank you. Just the mad dog looks. I considered asking him what his problem was but I was wearing a company uniform and do not want to represent my company in such a way. I will not go there again and will let all my friends know of my bad experience. read more

Super quick and easy service! I did a mobile app order and it was seamless. I didn't really interact with workers so can't really say much. Food is standard as you'd expect :) all around great place for convenience on a budget. The burger and sandwiches were assembled wonderfully than other McD I been too, read more

McDonald's - Burgers Near Me - Danville, California

Everything needs improvement but overall more than anything it seems to be the Customer service crew at night. Every time I order food through the drive thru ,mistakes start popping up on their side once i adjust a custom meal my way for example deleting some of their ingredients out or adding something else. It is hard to get something done correctly, just because of the inconvenience that People that work there have a bad temperament, which makes my stomach upset , I think they don't care how the food looks afterwards. It's like you'll ask them a simple question and they'll give you a grumpy grudgingly answer about it and deny any wrongdoing , that what I order is what I get every time.. it seems like they don't pay special attention to the microphone orders from the drive thru.. I've had bad ordering experiences already and think they don't care for the concern about making food right every time and have in fact gotten some sinister laughs from them after I start complaining to them. The restaurant environment changes from being a Happy McDonalds during the day to being Evil McDonalds at night, just be aware of this change.. read more

The employees at this McDonald's are seriously some of the nicest people. We bring our child here once a month or so and the employees are so kind and friendly. I keep telling myself to write a review. Whether you are going through the drive thru or eating in, awesome location. read more

I actually 100% found the service here outstanding. I haven't been frequenting fast food these past few years but I fully expected way less from McDonald's. The kiosks are nice and the people are friendly and efficient. I don't know what I was expecting but this was definitely beyond my expectations! It's even Christmas Day! I was driving for Uber and realized that most places are closed today, so I ended up here (driving from SFO, currently staying in San Ramon for winter break). Juice Zone, which I frequent, was closed, as well as Starbucks. This is the only restaurant that appeared to be running in the complex. The deals are insane and the food was better than I thought it would be. I got some BOGO McDoubles for really cheap. I'm sitting out here in my car in the rain in the parking lot and I just noticed that the manager and the workers are coming out to give curbside orders. They are in no rush, not running or anything like that. I think even making sure the customers are satisfied, even as it rains relatively heavily and is pretty cold, below 50 degrees. Truly beyond stellar, in my opinion. They're wearing T-shirts in the rain, which honestly I'm doing right now too, but I park as close to the door as I can and book it into the restaurant (in other words, run!) I might be biased because I'm a young adult also working in the service industry but these people are truly heroes in society - to be working on Christmas Day is something a lot of people would refuse to do and these people are doing just that! I understand that some people wouldn't consider getting McDonald's on Christmas Day but it's actually really common. I mean, they're drive through pretty much always has at least 1 car present! It's pretty busy, possibly because other places are closed so there are admittedly less options but that just proves how necessary they are to society especially on holidays! read more

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Manager is Rude orders are not processed in order tells customers they can cancel their order do not go to Blackhawk McDonald's read more

McDonald's - Rude restaurant - Burgers Near Me - Danville, California

Avoid this location at all costs. The store manager will try to steal from you sometimes. Such as, place a mobile order, apple pay.. he will try to get you to come inside and pay a second time and refuse to give you your food. When you show him the receipt showing its clearly paid for, he will get rude and tell you "your phone isnt my problem". So now ive had to back charge the order amount that clearly went through. This guy and his store are shady. Not sure why, maybe he turned to theft due to down economy. read more

McDonald's - Proof of purchase he claims didnt happen. Dont let them steal from you. - Burgers Near Me - Danville, California

I come here in the mornings before work, the morning crew are always so energetic and friendly! They always are so swift, and accommodating ! Honestly after leaving them I leave with a smile. Love coming to this McDonald's read more

McDonald's - Burgers Near Me - Danville, California

It was extremely crowded when I went in, so I'll give them some leeway for this. But first, I asked for my mustard, and I love mustard and I need extra mustard on my burgers. When ordering my burger, I also requested extra mustard and when I looked inside my burger, one didn't have mustard at all, and the other had a little speck of mustard. I then asked them for 12 mustard packets, which I know that I exactly need 12 to match my burgers. The worker then lied to me and said there was only four mustard packets. I asked another worker for mustard packets and he gave me 2 more, so I know the worker was lying to me because they were not out of mustard packets. I'm a paying customer and my friends and I spent a total of $60 at McDonald's that day, me spending $20. I would expect to get the mustard I asked for because that is what I need to eat. And finally, after all of that, I get home to go eat my burger and see that they put ketchup on my burger. I've specifically requested no ketchup as I'm deathly allergic to tomatoes. I'm so disappointed in the service and I will not be going here again. Now I have no food, no mustard, no happiness. read more

McDonald's - my "mustard only" burger and a picture of the receipt saying no ketchup mustard only - Burgers Near Me - Danville, California

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Quick take: COVID-19 protocol We used the Mc Donald's app for the first time. Ordered and paid for our food before we left the house. The options for pick up were curbside pickup or drive thru. We opted to go through the drive thru since there was only one person ahead of us. It's much more efficient just pulling into the drive thru and ordering. I don't think I will utilize the app again. During the COVID-19 social distancing shelter in place order period all employees are wearing a mask. Drinks and food are handing to customers by plastic trays. We requested sauce for the chicken nuggets. Drive thru employee asked us which sauce we wanted and gave us the wrong ones. Almost forgot to review my bf's monstrosity of a burger. He ordered the Double Big Mac. The ratio of beef patties is too much and drowns out the sauce, buns, and toppings. I prefer the classic Big Mac. Thank you to all of the essential workers during this time. Stay safe. read more

McDonald's - The bf ordered this Double Big Mac. Am I impressed or overwhelmed by beef patties? Goodness. - Burgers Near Me - Danville, California

Where do I even start... There have been two incidents here. Starting with I was coming back from a concert and it was 9:55 at night when we got there (they close at 10) and the front two people in my group walk in the doors and the janitor locked out me and the other half of my group and stared and laughed at us and meanwhile our friends inside were telling the workers that we are with them and they continued to laugh and then the lady came outside and told me to do curbside pickup and she herself would bring me my food (mind you they weren't closed yet) and i gave her the benefit of the doubt and decided not to complain and just do curbside pickup. Once my order goes through they were not giving me my food that i paid for and continued to stare and laugh and then i walked up to the window to talk to someone and they closed it and locked it. I ended up having to find someone in the parking lot to go retrieve my food and it was a huge waste of time, they weren't even closed yet and let half the group in so they should either let no one in or let the whole group in not split in half. The second incident was with the same group of people working and I ordered through the machine and after i paid i waited 15 minutes as everyone who ordered after me has gotten their food and i went up to ask the same lady who locked me out the other night to ask where my food is and she asked me if i ordered the exact food i ordered and i said yes and she claimed that it didn't go through as i can see my order on her screen and have already paid and she refused to give me my food and to refund me. I will never be coming back here again and i hope everyone becomes aware of this situation and hope and pray that these workers (they work the night shift Saturday night) rather get fired or learn to fix up their attitude or realize how wrong their actions are. (i'm not trying to accuse them of racism but they only let in my white friends and locked out me an asian and my African american friend and again when they "didn't get my order" it was just me and my African american friend and believe it or not i can speak Spanish and i can understand these workers when they gossip and say rude and racist things about me and my pears out loud in Spanish) -thank you, hope this problem gets taken care of and be careful when you go to order Saturday nights! p.s to the janitor eating people's leftovers isn't the best and healthiest idea (watched him eat my friends leftovers) read more

My friend was craving chicken nuggets and fries. So, I swooped her up and came to this location. This place is a bit smaller than other locations. Using the kiosk was pretty easy tho I prefer interaction with a real person. We ordered ourselves chicken nuggets, fries, and iced coffees. Picked a table # topper and took a table. Waited a bit and an employee brought our order to our table which was nice. Food was freshly hot and we had our cravings satisfied. All in all, the experience was all good. read more

McDonald's - Burgers Near Me - Danville, California

Conveniently located McDonald's in the Blackhawk area. Great consistent food for a McDonald's and has curb side as well as drive through pick up. Good service from the team there as well. read more

The service was the worst out of any restaurant that I have experienced in my life. My friend had to wait over an hour for her food and the manager had to step in and give it to her once I started recording the employees, who continuously said "Just a moment" for over an hour. Food is average, and very chaotic atmosphere. This guy named Waseem was the worst, continuously ignoring us. However there was this one older lady cleaning up the tables that was really nice to us. read more

Random story but I grew up in San Ramon and when I was a teenager in high school, I went to this McDonald's on a date with my high school boo many many years ago haha I hadn't been back in years, but recently went to their drive-thru for a hot chocolate on Christmas Eve since the Starbucks in the plaza was already closed for the day. Their hot chocolate was actually better tasting than I thought it would be. My sister tried out their McRib and didn't like it haha. Sweet memories at the place haha read more

Ok when you work out for 3 hours, an old woman deserves some unhealthy food like the number 1 Big Mac meal. Love my drive through workers! I can get my lunch in under 2 minutes with a smile, scalding hot salty fries yummy yum yum. Please Mr Trump have a heart! amnesty for any McDonald employees everywhere that have issues! Even you have a Diet Coke button! read more

I try to make it a rare occasion when i go to McDonalds. Once in a while i crave a filetofish and fries. When i go, i expect at least a full sandwich with cheese as ordered. I sent this picture to corporate and corporate sent me back to the franchise. Franchise doesn't care because they make so much money. I always have a choice to not come to this one again. You're not the only McDonald's. read more

McDonald's - Seriously? How hard is it to put the cheese on the sandwich itself? - Burgers Near Me - Danville, California

Not gonna lie I like McDonald's ice cream. A few months back I went through the drive thru and ordered a cone. As the guy handed it to me below the covid 19 plexi glass, the top of the cone scraped the bottom of the plastic leaving a little of the ice cream on the panel. He still handed it to me!! And was shocked when I didn't want to take it. I had to ask for another one to be made. Today I went and ordered a plain sundae. I pulled around and was handed this this pictures. So the prices go up but the amount of ice cream goes down. The ice cream used to be sticking out of the top now it bearly reaches the bottom of the lid! read more

McDonald's - The incredible shrinking ice cream.. - Burgers Near Me - Danville, California

We love coming here! There's always nice open and clean space to sit. The staff is great! The one less star is because they messed up one of our orders by giving us apples instead of more fries. read more

If I could rate my experience lower i would. We purchased items on the online app which accepted and took my money we go to pick it up and notice 4 employees in the McDonalds. All lights on doesn't look closed right???? Nobody is answering at the screen though so we go to the window they see us pull up and completely ignored us ... I start getting alittle frustrated because spent like 65$ as well as used reward points for a big Mac and that was already taken out of my account. So i officially get out of the car to knock on the window to figure out what's going on why are they ignoring us . So I knock on the window the woman working looks straight at me and just turns around I knock again they guy at the sink looks at us then talks to the woman and continues to ignore us at this point we don't know what's going on eventually after 20 mins I just want my money back they come out 15 mins later to say they are closed but they still charged us !!! The reason I was furious wasn't that they were closed because it happens it was more of the fact they couldn't just acknowledge us and be like hey! I'm so sorry we're closed but we'll refund you ... something anything this woman was so disrespectful and rude about it that I said that to her and she just slammed the door closed and turned off all the light in the store but the problem was the screens were still on making the place online still able to purchase online so haven't received my money back yet . Let alone horrible customer service as well . read more

This Macdonald's customer service is truly bad , on top of that this macdonald's charges different price for coffee on the weekend than the weekday , as a customer I had not been informed by any sign saying this is our weekend price and that's our weekday price , so Monday to Friday Macdonald charges $1.69 plus tax and Saturday and Sunday it charges $1.89 plus tax so today I asked the cashier how come yesterday Sunday you charged me 0.20 more than today Monday? The cashiers reply was have you heard about inflation and have you seen how gas prices fluctuate day to day so that's how our coffee prices are , so I asked him is Macdonald in competition with gas stations now ? He had no answer. So this is really robbing their customers without informing the customer. read more

No wonder the level of customers has gone down here since they tripled their food prices, but kept the same employees that keep making order mistakes and don't care about their job, even when they passed on the minimum wage to their customers. McDonald and Burger King, both franchise have double and tripled their junk food prices while inNout and Habit have maintained their prices! You can get freshly cooked meat at any local restaurant for the prices they are charging you now. Their tiny little 3" breakfast burrito on their breakfast meal is $9, it used to be only $4. Don't waste your money, a family of 3 can easily expect to pay over $40 here! Think other places raised their prices like these greedy corporate aHoles? No. read more

Let me start by saying that I frequent this McDonald's too much then my wife and my diet would like. I'm not sure why I'm asked to wait in parking stall number one or number two every time I go there. I go to this location due to convenience as I live just down the street next to Diablo Vista Middle School. My food is usually hot, but I always wait at least 10 minutes. So much so that I plan it into my schedule when needing to be somewhere. My drink is usually wrong, 25 to 30% of the time. I got to think that the local management team here can do better. So I'm giving you three stars but I think that's generous read more

Food is normal but the service is sub or every time. They forget Ranch in my kids happy meal 75% of the time. If you ask they look at you your dumb, even if they forgot it. About 25% of the time we get 4 chicken nuggets not 6. Oh ya don't try to call them, they never pick up the phone. read more

Says drive through is open until 12:30 but every time I go they say they are closed. Get it together. Genuinely cannot stand this Mcdonald's they always do something wrong. And the employees do not know how to speak up. You cannot whisper while working at the drive through. read more

This review is specifically about the particular manager that was on duty tonight, 10/16/19. 10/16/19 at around 9:50pm. Tried to place an order on mobile app, but it kept failing. Per the instructions from their employee, went up to the window so that they can manually honor the deal they have on the app. She didn't know how, so she brought in the manager who was not only clueless, but apathetic and combative at the same time. I finally gave up, tried to order something else and asked for his name so I can file a complaint. He refused, and refused to serve me food as well. Extremely poor customer service, and this "manager" needs to be terminated. read more

McDonald's - The clueless "manager" - Burgers Near Me - Danville, California

I did a drive thru order 20 minutes before a arrived to pick it up and they claimed to be slammed with customers (only 3 people inside and none in the drive thru) and they told me to wait in a car pick-up zone. They brought me my food promptly, but forgot about my drinks and I sat there for an extra 15 minutes. I finally went in and got my drinks, but that's not it. They gave me the wrong drink, and the chicken nuggets were stale and cold. Maybe it was just a bad day but there have been many similar happenings, whether it's the wrong order or just bad food. read more

They refused to cook anything on the menu because they were closing soon. Sorry ass McDonald's. Get your shit right Ronald.