Best burger I've ever had Really good sprite Can't wait for the nuggets! If I could give this restaurant 10 stars I would! read more

DEVIN, the overweight employee who apparently can't do his job. I went through the drive-thru today for fries and a drink. My girlfriend asked for ketchup when ordering and again at the pickup window. After being told to pull forward, we got our food--but no ketchup. My girlfriend politely asked DEVIN for it again, even though we'd already asked twice. Instead of handing us ketchup, he told her to come inside and get it because he was already heading in. I've worked at McDonald's before, and that's not how customers should be treated, especially after asking multiple times. I went inside and asked for DEVIN's name so management could address both his attitude and the poor customer service. I reminded him we'd already asked twice, and he still insisted we come inside. So if you visit this McDonald's, be ready to walk inside for ketchup and get some extra steps in that DEVIN clearly doesn't want to take. read more

Got their at 8pm and the inside was closed. It says the inside closes at 10pm so it was very aggravating wanting to get a medium fry and having a good time with friends, only to find out we can't go in. read more

It wasn't horrible, it's just food was super slow, they messed up my order. And then some bigger guy with glasses and a beared was staring at us. It was scary but I've had worse read more

Ordered a Big Mac here today and got food poisoning instead. I know it's McDonald's but this is insane.

I've been here a couple of times and there will be employees walking around inside but nobody answering the drive thru or taking orders

I need zero stars to be an option for this location. Placed an order online. Food was delivered to my car. Drinks were correct. Look inside the bag and the food was wrong. Walked inside to get my correct food and was told it was 11:01 and they were now serving lunch and would not be able to make my breakfast that I actually ordered. Horrible customer service. They screwed it up and we're unwilling to fix it. 10/10 would not recommend this place. read more

This was the best mcdonald's i ever had. I was scared to come here at first because of the area but i was blown away by the amazing service. The workers were so kind and the food was better than any mcdonalds ive ever had. The wait time was not that long either! read more

Service is inconsistent. The staff are either really friendly or really rude. You never know what you're going to get on a particular day. Service is always slow, both in the drive through and inside. There is usually something wrong with the order. I've stopped coming here and drive an extra 5 minutes to the Grafton location where they are somewhat more competent. read more

Got order out very quickly event though they were very busy, very friendly people took my order and the food was hot and well made, didn't look like they just slapped stuff on a bun, made with care. Very fun and friendly mood and atmosphere in the restaurant. Would recommend! :) read more

I took my kids there for some ice cream. What I saw inside was completely disgusting. One of the employees was coughing a lot by the napkins and by the food that was ready to go out to waiting customers In drive thru. Then another employee walking out in the lobby with one of his hands in his pants as well as play fighting with a different employee before returning to the back, without washing his hands. Just very unprofessional and not trained. I definitely would not recommend going there. Management never said anything to either employee. read more

Avoid avoid avoid. This location is by far the worse. Not only do they mess up my order but I caught this person texting while I was waiting for a damn drink. I will not give them business ever again! read more

McDonald's - Lazy employee. - Burgers Near Me - Cedarburg, Wisconsin

It's a McDonald's. Exactly what you'd expect. The service can be shoddy. The ice cream machine is always broken. But if it's 11 pm and you want a cheap burger with some blessed sweet tea, this is the place for you. read more

This is a terrible Mc Donald's. 3 times in a row since September we have had a failed experience here. One time we waited 10 minutes in the drive thru and when we got to the order menu the employee came on after a five minute pause to tell us they can't take orders at 11am on a Sunday because they have no manager on site. Next time we waited 20 minutes in the drive thru and never got to pay. They had big orders in front of us but failed to park anyone while my $2 order never got filled. We complained to Corporate after these 2 incidents and they answered and said they are working to improve things at this store which used to be good. Tonight we tried again and got a Big Mac with no meat. Found out at home on the first bite. How do you forget the meat? Don't visit here even if you have time. Go to Jackson or Grafton instead. read more

McDonald's - This is what a meatless Big Mac looks like. How do you forget the two all beef patties? - Burgers Near Me - Cedarburg, Wisconsin

just horrible...person taking orders not qualified to do so....poor management staff...15 yrs ago top notch service and product....young people either not wishing to work or no skills....did I mention poor management? But they took my money any way...what a surprise.Franchise owners with money to burn...they couldnt care less!!! read more

Just terrible. Slow incompetent counter & drive thru service. The food is not fresh or hot. They frequently get my order wrong. Inept.

The service here has been really good since Covid hit. I appreciate the extra training to keep contact at a minimum. Sometimes I just need a Diet Coke. read more

This place has gone downhill so fast it's not funny. Dirty, rude, lazy workers and managers. You'll wait a nonsensical amount of time if you go in as their focus is mainly on the drive through. Waiting in line recently with three others...two workers standing watching, doing nothing to help while an off duty worker goes behind the counter, pulls money from the register and gets food for himself and friends who are behind me, also waiting. Typical, clueless, no -critical thinking youngsters untrained and poorly supervised. The place is usually filthy. The only bright spot is Kate in the morning. She's a machine, consistent and efficient. Recommend avoiding this dump. read more

Since my last review I've been here a few times on account I had little time to eat so unfortunately this is the fastest easy option usually. I went in the afternoon as opposed to later at night and recognized some more veteran employees that have worked there for years. The experience was much better. Food was okay, service was okay, but still on the slower side if there's some drive-thru orders ahead of you. Still a big improvement though. read more

Try ordering a yogurt parfait! If you like to wait 10 minutes so they can add frozen fruit to yogurt, then you find out you can't eat it because the fruit is a frozen clump in the middle of the yogurt, then this is the place to go! Horrible McDonalds! The woman taking the order is very nice, but that's all that's good at this McDonalds. Try the McDonalds in Grafton, can't be any worse! read more

Service here sucks so much. It's vary slow. Employees are, for the most part, not polite and mean. I went in yesterday and the women who took my order was short and mean. read more

If I could give it zero stars I would. I don't typically write bad reviews but this place should be shit down. I once waited in the drive through parking spot for food and they forgot about me. Mind you I was the only customer. And one time when we pulled up to the drive through they asked us to go somewhere else. I heard it was under new management so I drove up thinking it would be better. In the large front window you could see someone laying across the big booth, they were probably sleeping. So we drove right through. Looks like the same employees too. Went to Culver's better food and service. So unprofessional here. read more

I agree with the previous writer (Gus) this location has the slowest service. It's almost better to drive the 4 miles to Grafton and be treated by friendly people. Just ordered a big breakfast with hot cakes and got no syrup, salt or pepper. When I pulled up to the window they said I had to go to spot one and wait. SORRY I WON'T DO THAT ANYMORE. I asked for my money back and just like that my food was there. RUDE RUDE Person at the window. read more

Never have high expectations for McDonalds, but this one is by far the worst one. Drive thru orders never correct and always have to pull up and wait 5-10 minutes,fries are brown and usually cold, most of the time my burger patty is old and dry and bun stale. I live less then 5 minutes away from this location and will drive to Grafton if I want McDonald's read more

The service is often very slow at the drive thru. Food is often not hot and not very fresh( for example, fries wilted and lukewarm). My son will drive to the Grafton McDonald's to get better food even though we live 1/2 mile from the Cedarburg location. The young lady who is at the drive thru window most mornings is very friendly. read more

If i could give it 0 stars i would was rushed into urgent care after eating here couldn't stop throwing up this was on Monday it is wensday as of now my doctor has suspended all my food onto clear liquids i popped the blood vessels in my face from throwing up so much my doc has medicine to help with nausea and vomiting mind you am 5 months pregnant didn't have a choice as i was going near by for my child's appointment people please don't just eat any where Without reading it's as simple as McDonald's.. being monitored to make sure my unborn child doesn't have any affects from the food poisoning read more

always barley warm food. old sloppy fries, cold burgers, just bad food at full price. I have never gotten hot food at his location. Always luke warm sloppy fries. Ok for a coffee not much else maybe a soda, how do you screw up that. The owner of this MC needs to get on his game because I am done with this place. If I want cold sloppy food I dont want to pay full price. Make it a thrift MCD where you know you are paying for cold garbage slop. The franchise should kick this place to the curb cause the owner clearly does not care. Either way will waste my money elsewhere, culvers sucks but at least your food is hot. read more

Mcdanalds is usually known for its not so 5 star performance but this one tops it all. The fries are never warm, they get orders wrong regularly. It's terrible. I had an experience with one of the employees, he was unintelligent, he got my order wrong, he gave me the wrong change and he was sitting on top of the drive through window. If you want to regain your faith in McDonald's go to the one in grafton it's a 5 star experience there. read more

By far one of the worst fast food experiences EVER! The associate could not handle a 4 meal order and 3 single items. We received 3 drinks. What about the 4th? After a bit of back and forth over the order, my husband got frustrated as did I. He repeated the order and the associate said that wasnt what she had entered. 35 bucks for 3 cokes and 1 big mac? Wow! Up to this point we hadn't paid yet, so my husband returned the drink tray and said forget the whole thing and drove off. This stores staff needs to be trained much better. This is not the first bad incident I, we have had at this Cedarburg store but have continued to give them the benefit of the doubt. But this person clearly did not care about her job. This store has lost a customer forever. Graftons McDonald's is only 1/4 mile further away from me.... read more

McDonalds is known for fast service and a clean well run operation. The one in Cedarburg has some work to do to come up to McDonalds standard. The service is slooooow. I have been there on numerous occasions where people have walked out. I have seen people in the drive in line get out of line and leave. I walked out and went to the one in Grafton. Wash rags laying around etc. On the plus side the person at the counter was polite, orgainized and doing everything she could to keep the place going. The rest of the crew was certainly not with it. read more

Ever time I go there they don't seem to get my order right that not cool win ever there McDonald seems to get it right but not that one this time thay forgot half my order to put in the bag read more

Easily the worst McDonald's I've ever been to. This place doesn't appear to have been remodeled or cleaned since the early 90's. There were very few people there and it still took forever to get our food. Our fries were brown and cold, my fish sandwich tasted dry like it was sitting out all day, and my son's chocolate milk smelled funny and had a horrible taste to it. I dumped it out for fear of it making him sick on the car ride home. Dairy Queen down the street looked really nice as we drove by full on regret! read more

Cold fries, stale buns on breakfast sandwiches, and drive through orders being wrong more than half the time is why I don't go here anymore.

I like their food, it's just a little unclean though. People make it sound way worse than it is though, I agree that the service could be better but still give them a break! read more