If I could leave 0 stars I would. It's Thursday, May 15 and it's 10:28pm. They close at 11pm. I've been sitting at the ordering window through the drive through as I type this review and not a single employee has reached out to me. Horrible service since they're still open but they choose to not take orders way before they close. read more

Really friendly workers here. I get my food fast and it's almost always hot and fresh. They work hard to make the service enjoyable for all. It's nice inside and comfortable to dine in. read more

Never any sense of urgency. Orders typical wrong. You can sit to order at the drive thru for 5 minutes. Who, if anyone, is managing this place. Have to be missing out on a ton of revenue. This is my last time here until something changes. read more

The service is always rude, and this is the slowest McDonald's location that I've encountered. Even at off-peak times I end up waiting 10-15 minutes minimum in the drive through. read more

I really just a Middle restaurant. You know your average McDonald's occasionally that you get your order wrong but the fries make up for it. We have forgotten the sauce a few times in the whole interior of the place is a little tacky but it's McDonald's. What can I say? read more

McDonald's - Number five meal and Dr Pepper - Coffee & Tea Near Me - Grafton, Wisconsin

So dirty, all trash overflowing, floors full of food, no working water in bathroom. Tried to tell employees about the water and they didn't even care. Do not recommend read more

I literally just got home from here and when I opened my quarter pounder with cheese box, there was a chicken sandwich in it..?? Trash. I wanted the burger and got some janky chicken sandwich. Thanks. Also the fries sucked and the chicken nuggets tasted like crap too. read more

McDonald's - What's in this photo?? NOT the quarter pounder with cheese and bacon that I ordered!! - Coffee & Tea Near Me - Grafton, Wisconsin

The food is always great, my order is always accurate ! They've increased their prices though just like everybody else !! So why the one star? The young man working there This morning September 4, 2022 around 8 am was super unfriendly, did not smile or answer me when I said good morning and thank you to him when he brought my order to the table ! Unacceptable! I do love their Mcgriddles and lattes though! read more

No one was in drive thru but US! Worker told us to hold on, another car pulled up to the other drive thru and the worker took their order before us! We definitely left. read more

This place needs to be SHUT DOWN! Doors locked at 830pm on a Friday night. Dining area had patrons and there were people ordering food inside, as well as, the drive thru - manager ignored us and finally answered the door and yelled at us that there was only 1 person working - yet I could see at least 4 people working. Not to mention it is against the law to have doors locked from the inside when patrons are inside in case of an emergency. How are the patrons suppose to know the doors are locked when trying to leave if there is a fire or something else? Maybe if there are not enough people working to support counter work and the drive thru - they should shut one down and mange the patrons from one or the other. I have seen plenty of places with signs in their door saying dining room is closed, but drive thru is open or visa versa. (Isn't that how we were led during the pandemic - closed dining areas and kept a drive thru open). Hummm guess we didn't learn anything except let's pay people more to do less and not think. The owner/manager of this location may want to take a close look at what is going on in this McDonald's. I would be ashamed of the behavior of the employee who locked the doors and then proceeded to bark at people who were unsure of what was going on inside the store during business hours. Next time maybe I just call the police and tell them I think there is a situation as there are people inside the dining room and the doors are locked and no one is answering our knock on the door and people look completely stressed out. read more

Ever spend 15 minutes in the drive thru AFTER paying, waiting for a simple order, you try to get going after being delayed, just to find out your order is STILL missing stuff? Yeah. This place. Oh, yeah, the soda cup leaked. Instead of tossing it and pouring into a new cup, she wipes it down with a rag. Seriously, what is with this workforce? I have really soured on Grafton businesses right by I-43. I sure hope that the BBQ place further in isn't as bad. read more

Higher than the rest ? my wife and i went to the drive thru in grafton wi and not to mention the price was outragious she ordered two filet ofish and one med fry total price 13.35 . need i say wtf do we live in nyc or what. somebodys pulling our leg i guess read more

I came in for coffee and I walked out without making a purchase. I understand the worker shortage post pandemic but this was terrible. I waited to place my order but there were no employees at the counter. The worse part was the yelling and complaining from the employees in the rear. If you're that unhappy, stay home. read more

Food did not taste bad however they did not use Romaine lettuce for my fish sandwich but used iceberg lettuce. There is a sign that indicates there is a staff shortage, but with that being said, you should be able to afford romaine lettuce. Seriously read more

Traveling for work and needed some coffee. This is my second and last time stopping here. The staff is incredibly rude and I had that experience on both visits. Do yourself a favor and spend your money where people will be nicer. read more

Wow.. it's such a shame when you have a great experience the first time and then BAM, they pretty much destroy your outlook on them completely. First off, this mcdonalds was completely empty (6pm) excluding another family dining in. We ordered our food and it was just slopped together as if it was peak lunch rush hour. Behind the counter was DISGUSTING! Bags, French fries and a damn chicken nugget were all over the floor. Garbage can was over flowing and I witnessed an employee throw a pair of disposable gloves on the floor and walk away, because why the hell not?! We ordered a peppermint mocha and it was completely bland.. not peppermint to be found. We go back and tell them it was wrong... took about 10 mins to make... lol what a joke. read more

McDonald's - Completely disgusting. - Coffee & Tea Near Me - Grafton, Wisconsin

This is hands down the nicest McDonalds I've ever been to. It was super modern and there was a lot of seating. They had the touch screen Coke machines which I've never seen at a McDonalds before. The service was pretty good. The kid at the register seemed a bit unsure with what he was doing but he wasn't too slow. All of the food was fresh and it almost tasted like it came from a different supplier because it seemed better than the usual McDonalds food. Overall this was a good McDonalds location. read more

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This store has improved DRASTICALLY! After seeing the pictures from a couple of years ago I was hesitant of coming here... But decided to go anyway. I was pleasantly surprised to see how clean the store was. Even the bathrooms looked spotless. After a new set of night crew employees I've noticed a huge change. read more

McDonald's - Ordering area - Coffee & Tea Near Me - Grafton, Wisconsin

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Go here if you're not on any timeframe. I drove through the drive thru around 11am sat at the speaker for 10mins (I did yell hello) until someone acknowledged me. The staff is rude they seem more focused on each other than customers. My soda was leaking probably had a hole punched in it from the employees long glittery fingernails. read more

The cashier that served us was incompetent and very rude. I ordered two icee drinks and a medium order of fries. The order took at least 10 minutes, and I had to ask another employee for my order before we received anything. When we finally got our order, the icee drinks were half melted. Also, the cashier gave us four dollars without even telling us what it was for. When we asked, she rudely replied that it was a refund. The cashier obviously should not have been working at any customer service job whatsoever. read more

gosh first visit, . parking lot a mess of confusion no one knew how to navigate the weird parking lot. After a long wait in drive through on a not so busy day we get to order then told for our small simple order to pull into a wait slot along with several others waiting for food. Seems drive through is wait through kinda like culvers. the difference is at Culvers your food is hot. After the long drive through and sitting in the parking lot like several others are food got to us.. what it must be fresh with the long wait. Uhh no just luke warm food, long wait, horrid parking lot. This place is a mess. Will never go there again. What a waste of time and money for not even hot food. read more

One word description: dirty. Not a clean surface in the entire restaurant. Could not find a clean table to sit down even though they were not busy. Tried not to touch anything. read more

This is one of the worst McDonald's I've ever been to. The employees are rude. I sat in the drive thru for almost 10 minutes at 10:30am! My english muffin was burnt. Have gotten my order wrong every single time. Will not be returning. read more

ok gave it one star but should have given it a minus 2. Afterposting my review got a threatening email telling me I needed to retract my bad review per yelp. So me not stupid but what does that say? so where did they get my email? So yeah you have bad reviews so fix it, owner. This MD sucks. They have all gotten bad but what does that say about us as consumers? What happened to that good quarter pounder that got us hooked back up then turned back into the garbage quarter pounder they always had. I try to avoid all of them but this one is really bad. The quality of all of them have gotten bad.. so stop giving them money for piss poor food. read more

The contactless delivery is a great idea for people! However it is useless when the employee takes off their masks. Don't want to get anyone in trouble but in this time masks need to be worn at all times and over the nose! read more

decided to try this location for the first time to see if it was any better than the other locations in grafton and cedarburg. i ordered the bacon smokehouse crispy chicken sandwich with large coke and large fries. i was given a medium coke (didn't bother arguing this because i didn't get charged for the large fries and drink) and told to park in a spot to wait for my food. finally, 17 minutes after i placed my order at the speaker i received my food. get home and the sandwich is soggy, underdressed (very little sauce or toppings), and room temperature. the fries were fresh so that's the only reason they don't get a 1 star review. this was during peak dinner hours, but they were by no means getting slammed with orders at the time. parking lot was sparse, only two cars ahead of me in the drive-thru. don't waste your time. it might be right off of i-43 but there's better options nearby. read more

This McDonald's location has always disappointed me whether it's the service or the quality of the food. The only reason why it got 2 starts is because today when I went a man named Chris was super friendly and nice. He got us our food on time. It was the best experience I had there yet. I still don't suggest eating at this McDonald's the food is cold and the service is awful and usually rude. read more

Stopped by around 1:30pm on a weekday, during early May of the Pandemic of 2020. Dining Room is closed per state order, so I did curbside pickup ordering off the McD App. Order was brought out timely, however, I was expecting more from McDonald's in terms of providing a sanitary and protective pick up experience. The employee that brought the food out was not wearing gloves and was using her bare hand to carry the soda cup with her hand and fingers fully over the top of the cup. If she is a carrier of the virus, I probably just caught it from her contaminating the entire top of the cup. To top it off, she never delivered a straw. I attempted to use hand sanitizer on the lid and wipe down the exterior of the cup, but I know it was almost impossible to clean properly. The food itself was very average and not very fresh tasting. I've been to this McDonald's many times and I would have to say this is probably the worst one in Ozaukee County without question. I would compare this one to probably the one on Brown Deer Rd in Milwaukee or Green Bay Rd in Brown Deer (which I believe may now be closed). If you're in Ozaukee County, I would recommend the Grafton McDonald's on Falls Rd. read more

This McDonalds was okay our service was fast but when we placed our order we got one cup and was supposed to come with 2 cups I placed an order of 2 large mochas 1 smoothie and a kids cup along with a large sweet tea I did not receive my sweet tea cause it was behind the counter I did not get my kids cup instead I got 2 smoothies and when I let our cashier know he said " it's alright" and did not give us a kids cup and charged us extra for the smoothie. Also the fries were not hot or warm. Very disappointed read more

They put no salt on the fries and terrible quality food. Not that good of food al all really bad.

I went to this mcdonalds on 7/26/18 at 10:12am. This was my first time at this mcdonald's. I ordered a breakfast sandwich and an iced coffee. When i got up to the window to pay and receive my food, the window was wide open but nobody greeted me for a good 10 minutes. Seems ridiculous right? Ive worked at a mcdonald's before when i was 14. Drive times are crucial. When i received my order the lady never said "hi how are you" instead she said " Lord help me i knew i should have called in today". no "have a good day" after getting out of the drive thru lane i opened my bag to find a sandwich i did not order and an iced coffee that tasted appalling. Unfortunately the cashiers name is not on my receipt and I was not about to turn around and go through that awful experience all over again. There are several mcdonalds in the area... i suggest choosing wisely. read more