Let me start by saying I don't leave bad reviews unless it was a pretty bad experience. I've worked in the service industry. It's not an easy job, so I tend to be pretty forgiving, but this was the worst Chipotle experience I've had.
First, the place was a mess. Every table in the place had food and crud on it. Every surface was unwiped. No clean place to sit, but my wife and I we're on a long car ride and needed food, so we decided to just deal with it.
I wanted to order a carnitas burrito with brown rice, but they were out of a few ingredients. No brown rice, no carnitas. In fact, they were completely out of all proteins except chicken and steak. They were also out of chips, just like another reviewer experienced. A Chipotle without chips is like a Five Guys without peanuts or a Taco Bell with no hot sauce. It's not the main attraction, but it's supposed to always be there.
So we gave the most approximately clean table a napkin wipe, and I sat down to eat my white rice chicken burrito. But apparently it wasn't very expertly folded, because it unraveled on the second bite and lost all it's filling. And trust me, I know how to eat a danged burrito. There was something structurally wrong here.
Also, the bathrooms were not clean and the men's room was out of towels.
I don't know if they had a couple no-shows or if this store is just poorly run, but c'mon man, if you're gonna charge 13 bucks for a burrito, I want you to do better. Not mad, just disappointed.
At the risk of sounding like a Karen, we won't be back to this location. read more