Service here is abysmal. Today, they asked us to wait in our car more than 15 minutes for drive through service. We have not been given our full order, and they will frequently get our condiments wrong. read more

We ordered via kiosk and took a table number. Waited patiently but staff didn't deliver. Had to go up to counter to ask about order. The order was left out and was cold by the time we received it. Big Macs and fries are NOT great cold. They were busy and probably understaffed. Their drink dispenser also had no carbonation. Bought a soda cup but can't even enjoy soda. What a shame. Low carb soda. Find another McDonald's somewhere else. read more

Terrible service, terrible restroom policy, terrible everything from reading other reviews. There's plenty of McDonalds in the area so I would recommend avoiding this one. read more

I never thought I would find myself writing a review on McDonald's but everyone was so sweet here. Especially that tall guy Daniel. So energetic and full of life! Thanks Daniel! read more

Bad service, takes forever to get food, we waited 30 minutes for food and another 10 for our drinks

The manager there she's probably no older then 18 has me waiting for 30 minutes in the front brings me my order after 10 cars got there order behind me and tells me sorry for the wait we put some fresh fries in the bag for you bull shit And all I ordered was two McDouble two regular hamburgers and a Big Mac 30 minutes and 10 cars later to have the manager bull shit me read more

after gettin a nice/shaded parking space, we walked 2wards McDONALDS, only ; their doors 2b locked; upon a closer look, it seemed like they only took drive thrus, which was odd ~ shoulda had a big visible sign out so peeps know in advance + i asked 4 extra napkins 4 our burgers, lady said OK but when we opened up da bag, there were exactly 2 lil napkins :/ read more

Wife went inside to use the restroom, our son is 1 and is sleeping in the car so we were going to use the drive thru. Manager refused to give code, said we had to buy something. Which we were going to do! I work in the food industry and I've never even assumed a customer was lying! Very rude. read more

Total disaster. Ordered and paid at Kiosk and took a seat at the assigned table. waited 10 minutes and still no order. Went to the counter and explained that I was still waiting and they had an order like mine but it had a coffee instead of a Diet Coke and they said they would change it to correct the drink I waited another five minutes. Nobody showed up with my order again and after paying and getting no food I left. What a disaster. read more

Placed a mobile order prior to parking, parked my car and started charging it then walked over to McDonald's. I received a notification that my order was complete. While sitting in front of the registers. My order number did not come up. It took 10 mins for an employee to acknowledge me asking for help. Once i explained the situation she looked at the board and said oh yeah it says we're working on it. The place was not busy but the people ordering since I had been waiting continued to receive their orders. After another 20 mins of waiting I was told they gave the order away to another customer. I was informed via the mobile app my order was ready at 0859, I did not receive any food until 0935 without an apology or anything in regards to the terrible service. Luckily I was too tired to argue or make a scene as waiting 45 mins for a fast food order of 2 breakfast sandwiches is ridiculous. The manager even tried to tell me she called the number out until I informed her I had been sitting in front of the orders for 30 minutes and another employee confirmed that I had. Prices appear to be going up and customer service is going down. Please do better! read more

I asked the employee for her name she said they are not allowed to give her name ! They are very unorganized!! They made a mistake with my order! The food is horrible here ! I don't recommend this awful!! I asked for the manager they said she is on her break! I don't know who can help me ?? This is very unacceptable! I have been waiting 20 minutes!!! read more

We enjoy McDonald's with their meals and service but this McDonald's by Desert Hill Premium outlet was slow and enough worker to get the order done. We order two HiC orange drink it tasted no flavor just water down then wife went back it took a longer time instead she got two coke. They need to improve their service. read more

Took one hour for three meals in the drive-through. Terrible customer service.. the staff did nothing to reconcile our concerns.

I came here one hour before clocking in to my shift. I can't believe it's taken them for more than an hour to give me my food. I came to drive thru. Who's the manager running this place ?! I hate how they make the cars park on the other side of the restaurant so that they can deliver the food. This is ridiculous!!! Don't come to this place ! read more

Unfortunately every time I come to charge my Tesla I'm usually hungry and needing to kill some time. Also unfortunately is McDonald's is closed until 11am every day (maybe a way to skip breakfast costs or labor costs) I have no clue. But I can say that I personally would have enjoyed eating here at least 5 times already. I can't understand why a company is closed until 11am daily and closed, I mean actually closed on Monday and Thursday! read more

This McDonald's is a little bit more pricier than most because it is right next to a pretty popular mall. The food here is great and it's pretty fast on what they do service friendly and respectful and if you're not a fan of Mall food and over pricing for things and just need a quick bite this is the place. read more

OK So I'm updating this review. It turns out they are horribly understaffed, and it's not their fault, it's just the times we're in right now. So go, but expect a wait. And be nice to them, they're doing the best they can. Original review below: "Horrendous service. They didn't have orange juice and then they totally ducked up our order. You don't go to McDonald's for great food you go for convenience. They ducking failed on both counts. Skip the annoyance." read more

Very busy restaurant, they were short staffed, but clearly the workers were trying their best.

This place is a terrible mess. Dont waste ur time. U will get stuck in drive thru food is cold and the wait is over 20 min. Horrible!!!

So reviews here say this location is closed, but it is open now. I came after leaving Morongo less than a month ago. Big mistake. I had a terrible experience here. I came for drive thru breakfast and my boyfriend and I got 2 sausage McMuffins one with no cheese and one with no egg and 2 hash browns. When we pulled forward a little to check the order, there was 3 sandwiches in there with Canadian bacon and an Apple pie, no hashbrowns. Completely wrong order. So I try to go inside to tell them, but their doors are locked and it's drive thru only, but we had already pulled forward. So I had to awkwardly walk back up to the drive thru window, hand him the bag, and explain my order all over again. He apologizes, goes in and brings me back a bag a few minutes later(while I wait standing at the window). I walk back to the car, check the bag again, THE ORDER IS WRONG AGAIN. The sandwiches were STILL with Canadian bacon, and there was 1 hash brown in there. So I had to walk BACK to the window AGAIN and explain my order AGAIN. They had me wait at my car and finally brought me my right order a few minutes later. I was exhausted and it was hot so standing outside and walking back and forth up to the drive in window was not only super inconvenient and annoying but also unsafe. read more

The only reason I am Giving this one star is because Yelp won't let you do less than one! You can't even get McDonald's breakfast since they don't open until 11am and they close at 8pm on a Saturday what a joke don't even keep this location open if your not going to fully function. read more

they don't open till 11 and the lobby is still closed this must be a franchise i won't be back ever!

So I got the cheeseburger with large fries instead of chicken mcnuggets, and my mom got a sprite and I got a coke with it. read more

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It is very very busy here, so there is a wait inside and outside. Never been to a location so packed. Then again it is right by the outlet mall so Idk. The food was fresh, but messy. They have a lot on their plate. It is also a holiday so that may play a roll. No paper towels and no mirror in bathroom and only one sink. Guys bathroom just one toilet and only one standing unit. read more

McDonald's - Fast Food Near Me - Cabazon, California

Always closed, literally never open. Their hours will say open but don't honor their own hours lol. Don't waste your time here.

This mcdonalds has a long wait through drive thru. Drive thru is suppose to be fast, not expect to wait in the parking lot another 20 mins and all for them to get our order incorrect, as well as forgetting the sauces we asked for. I won't be returning to this location. read more

This McDonald's has the worst customer service and the rudest people at their takeout window and they did not give no receipts and they forget your food and when you ask them about the food they say that we didn't order it even though we did pay for it. read more

McDonald's - Cheeseburger - Fast Food Near Me - Cabazon, California

This place is completely ass backwards. The employees take stupidity to cliche levels, there is no way to order other than drive thru (the lobby is closed and the mobile orders/app says the store is closed even though it isnt) and they try to blame all the of inefficiencies on lack of staff, which we all know is bs corporate speak for "we don't want to pay or hire more people so we use the pandemic to blame all of our bad service on people not wanting to work." read more

I visited this site Mac today, Oct 3rd. We ordered a double burger , no mustard, no ketchup. Wouldn't substitute with Big Mac sauce, she said it would be .89 cents extra. Wow, no Mayo, no ketchup, no mustard and they won't give you a spoonful of 1000 isle instead! They charge for Mayo so I asked if they had packets, yes and no charge! Imagine that. The burger order finally was filled after a 15-20 minute wait. Guess what the burger was slathered in ? mustard and ketchup and the burger was so well done that the edges were crispy! I asked when I ordered if they could cut the burger in half. She said we can't do that as we don't have knives! I asked if they had plastic knives, and lo and behold they do. So I asked for a knife so I could cut it myself. Order finally came out to which I had to go to the counter and ask what happened to our order. It was sitting on the counter top getting cold! We scraped as much of the mustard and ketchup off and ate about half of this disaster! Won't return! People in line coming in and complaining too! How does this Macdonalds franchisee keep his store! Corporate needs to dump this place! No wonder in and out has lines out the door! Stay away you'll be happy! read more

Horrible customer service. Fucked my food up back to back. Gross place. Wouldn't recommend this McDonald's to anyone. When I took the manager the burger that was wrong, I showed her by opening the box. I touched it already so I knew she wouldn't resell it. She then grabs the bun and says "do you still want it? ". Of course not. You probably just rubbed your ass cheeks. Fuck this place. And they want 20/hr. FOH. read more

Unfortunately store was closed at 7:45 instead of 8 as listed in their website. Wasted time because I thought it was open.

The perfect place for a husband to wait while his wife shops the outlets. Staff is always friendly and the dining area is clean and modern.

Huge lines inside, not enough employees. Dinning area is not the cleanest, tables not wiped down. Trash on floor

Stopped by here twice to supercharge and grab quick lunch... and both times they were closed during normal business hours. All other places are open but apparently McDonald's can't keep their business open. Stop by In and Out or other drive through first if you're gonna supercharge to make things easier, otherwise it's a long walk to the Cabazon food court. read more

I never thought I'd review a McDonald's but they deserve it. We travel through this area often but this was our first time stopping here. It was 9:45 on a Saturday morning, so they weren't terribly busy (probably since the outlets weren't open yet.) We grabbed two Sausage McMuffin with egg combos and were pleasantly surprised. The food was fresh and hot - especially the hash browns - and the OJ was cold. Both staff members we encountered at the drive-through windows were super friendly and upbeat. We'd definitely stop here again! read more

No lounge or restroom. Messed up my order and the trucks behind me and then have to wait outside for someone to eventually come out since their store is closed. read more

Let me paint the picture for you: It was a dark and stormy afternoon.... walking through the Desert Hills outlets had been exhausting and unfruitful. Your stomach is gnawing at you and it's been 7 hours since your last meal. The roads are slick and the wind is blowing. And the drive thru is 10+ deep. No problem! I was in and out of the line in 10 minutes with my Big Mac and fries. I scarfed it down in less than 5 minutes like I had never seen food before. It was amazing. read more

On the way to Palm Springs Village Fest (AGAINNNN) and you know I had to stop by at McDonalds! Thanks Karina for my yummy M&M mcflurry and your awesome service! :) read more

McDonald's - Craving m&m mcflurry and some iced coffee! - Fast Food Near Me - Cabazon, California

Very good customer service love the cashier with a great attitude his male don't know his name really clean very happy enjoy my food read more

McDonald's - Fast Food Near Me - Cabazon, California

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This bathroom is disgusting. More frequent check ups on the bathroom is a MUST. That is not what I expected since it looks so clean on the outside, I don't want to feel deceived. Just please clean your bathrooms more often. WAIT. I had to edit this. Because I changed my mind on not getting food and my wife and I decided to get some dessert... My wife ordered a chocolate dipped cone. The lady took our order. Then later on proceeds to give my wife a normal ice cream cone. I asked her if she can dip it in chocolate like I asked... she said "we don't do that here." My wife just didn't want any issues, so she asked for a strawberry sundae instead. The lady said "we're going to have to charge you for the difference."?!?!? I told the lady she shouldn't be charging us for the difference since it was her mistake and she told me it wasn't her mistake and that she said they didn't do chocolate dipped cones in the first place?!!!!??!!! I said "you're gonna lie to my wife and I and say you told us you don't?! That's fine I don't mind paying the difference." This is where I was thrown overboard... I look at the receipt where I "paid the difference" and the item I paid for was "extra sauce packet"!!!!!! I told the manager that they're doing shady business because HE instructed the lady to do it that way. He told me that he wanted to save me time and I told him "saving my time would've been being honest in the first place, your employee not talking back, and not charging me the difference as an accommodation." Their ending resolve was charging me the difference the correct, integral way and sending us on our way.. I'm so disappointed in this McDonalds. My wife and I will NEVER go here again. This does not represent any McDonalds I've ever been to. I've been to every type of McDonalds from the ghetto to the suburbs and this is definitely the worst. I'm sorry that I wasted my and my wife's time for such a horrid experience from the bathroom to interacting with the employees and the manager :/ read more