I went to ACE HARDWARE/Breed and Company (290 and close to Nutty Brown Rd). I was meeting up with a…read moregirlfriend. They have the MOST gorgeous Easter display of any store, along with a sweet selection of merchandise! I enjoy just walking around this store and seeing what unique items they have for your home. Sure wish the people were friendlier and cared more about helping the customer. Oh well that's kind of the way the world is these days! I bought a good amount of merchandise but something i took home did not work and had to return it. This return didn't work in my favor, turns out the customer is not as important as that extra dollar even if you are the one inconvenienced. That being said I still enjoy walking around the inside of this store.

I love Breed and Company and so grateful one is located close to my home. I come here regularly and…read morepurchase gifts and hardware supplies for my home. Right now they are decorated for Christmas and the store looks amazing. There are some great decorating ideas here and the products are high quality. I have noticed some things go really fast, so if you see something you like ... grab it. One half of the store are hardware items where carry items not found at the big box stores like the Big Green Egg. The other half is home essentials and changed out for all the seasons. The back has a small gardening area. The whole store was very clean and organized. The staff is super friendly and helpful. If you sign up for Ace Rewards then some nice perks.

Good convenient hardware store, and they have most everything although they're quite expensive. But…read moreI quit going there, last time as I was checking out the old cashier dude couldn't help but makes nasty comments about our president insulting him and repeating lies. So I won't go back as long as he work there. Canceling goes both ways.

Great service and had the lawn supplies needed. Nice to have a hardware store close to home.read more

My Ace Hardware has more than quality brands, it has gift ideas, plants, yard supplies, jewelry,…read morecards, outdoor chimes. It's a place to browse-- finding nails or bulbs or lawnmowers is easy--

The folks here really are helpful and I had a great experience, selecting Benjamin Moore paint for…read moremy downstairs room. They have the color matching technology and I got a great deal on paints since the packaging had changed. Cute seasonal selection of items and I am really looking forward to the fall festival and other community events Ace Hardware sponsors. Some items are a little pricey. Always ask to see the clearance!

Be aware - Zero Refund policy. I purchased a Craftsman leaf blower in Galveston and got home to…read moreAustin from our vacation only to experience a defective battery that wouldn't recharge. I brought it back to Ace to get a refund and they won't refund $139.64. I explained that I already purchased a new one but that didn't matter. I think it's absolutely ridiculous that they don't and wouldn't refund a brand like Craftsman. Horrible customer service in my opinion.

Wow - needed help and advice on paint ing over rust- They…read morehad 3-4 staff working - quickly answered my questions and suggested the best product- I spent more time exploring the diverse and extensive inventory- They've got everything and staff the can be helpful.

Ordered a Milwaukee tool online. Website said it would be available in as little as 15 minutes…read more said to wait for confirming email. 2 days later, no email. Went to store, order was in computer, but my order not ready. Multiple units of same tool in stock. Cashiers stood around dumbfounded as to what to do. Also wanted a trio of canvas tool pouches that were advertised for $18. They would not honor their price. Ended up taking my business elsewhere. It was only $250 but, still. "Ace used to be the place"! Not so much anymore. same lazy, clueless employees every other store has. This Ace has been getting consistently worse over the years imo. I'm a local but don't think I'll be back. Easier to go into San Marcos to shop. Traffic is horrible. Only thing to find in Wimberley are overpriced boutiques and "antique"'shops dabbled with $30 craft burger joints!

Always helpful! And they usually have the right stuff for almost any project. This year I had…read morethem assemble and deliver a brand new Weber Grill so that was another great experience. They are working on repairing one of my screen doors right now.

Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I…read moreknow this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.

AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!…read more Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!! AVOID!!! Use a payment method that will support you when you have to escalate!!! *and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?

Horrible service. Lazy people wanting to stand at the door and will not help you. Go to Home Depot…read more Even if inconvenient going to the this store will only waste more time.

This ACE is hands down the best ACE I've ever been too in a while. Great service and it looks…read morebeautiful inside.

There was a guy that worked in the paint department he was extremely helpful. I just with many…read moreother customers very interactive and respectful with customers, which is very important in a business. If I'm not mistaken, his name with Cody. Experience Was awesome. I will return and I will recommend to others

Joe Taylor has been absolutely outstanding throughout the entire process of getting our…read morerefrigerator replaced. After several unsuccessful attempts to repair the ice maker, Joe stepped in and made all the difference. He went above and beyond by calling me every single day to provide updates and check on the progress with the extended warranty company. His persistence, communication, and commitment to follow-through are truly exceptional. Quite honestly, this replacement would not have happened without Joe's dedication and advocacy on our behalf. It's rare to find someone so proactive and genuinely invested in helping their customers. I'm incredibly grateful for his support and highly recommend working with him. Thank you! James and Bettina

Hands down the worst customer service at any Lowe's I've ever been to. Their store Assistant…read moreManager (Jennifer) has the worst attitude. Confusing how she would still have a job when she treats customers horribly. I'm sure there are more customer service friendly employees that would love the opportunity to be a good Store Manager. She gives this store a bad name. Will never shop here again.

I live closest to the Shoal Creek location, but I drive all the way just to see Tyler H. I had such…read morenegative customer service experiences at Brodie Lane and Shoal Creek that I switched to Bee Cave for Tyler H.'s white glove service. Tyler gave me his personal cell phone number even though he's now in the flooring department. Re: Windows Tyler assigned me to Brandon of Lowe's Marble Falls, who has the best customer service reviews. He's got higher reviews than any other in home consultants in Austin. Tyler texted that both Brandon and him really enjoyed working with me. My bids were as follows for four windows: 1. Lowes Pella Architect (including octagon w/ gray tint and sidelight tempered & frosted and Austin city permit) = $7000 However, they do not paint trim for free if dinged or damaged. 2. Wilco Windows Pella Impervia (including octagon of alleged Impervia and sidelight tempered & obscure) = $7300 I say alleged because Laura, the Pella Austin Regional Sales Rep said Impervia didn't come in octagon. I'm not sure if the octagon was vinyl, custom fiberglass, or wood. 3. Marvin Replacement Infinity (including octagon and sidelight tempered & frosted) = $9200 Does not include white glove service of removing & reinstalling roller shades for free.