Mr. G. Was fabulous!! His customer service was way beyond greatness.. he was patient with me and helped me decide the best way to order for a group.... And the food was amazing as always!!! read more

Good and fast and hopefully it will stay like this And now I will fest like a fat boy

Great food and amazing service! I always enjoy brining my family and friends here to enjoy their food. food is great , also the Managers are amazing :) read more

Great food and amazing service! I always enjoy brining my family and friends here to enjoy their food.

It was very clean.... Not very inviting... sitting waiting for our food sitting by the wall where the food comes out and a girl was like just clock me the fuck out already and not quietly... and then the same rude girl asked where someone went or got off and two girls answered at 2. And this is at 2:40 and she said um well I didn't tell her she could go... WTH... if she's scheduled to be off at 2 and was told to clock out at 2:10-2:15 I wouldn't stay and work for free. Like whoever this rude lady is needs to grow up your above no wonder the environment is not welcoming cause the management isn't nice and a b to work for read more

Oh. My. We got our food to go. Big mistake. Going back to return the food wasn't an option. Club sandwich with hard, not dry, hard bread. Bread that has set out uncovered for far too long. A salad with so much slimy lettuce it went in the trash. We get it. Bulk lettuce is bound to have a few bad pieces but this was absolutely gross. How does this establishment stay open? When was the last health inspection? Go elsewhere. read more

I think I may have posted a review during the virus years, but I can't find it to update it. We hadn't been to this store since 2020 due to a string of incidents and the store never being open. We had heard from some family who live in GT that it's greatly improved and worth another visit, so we stopped back by for tea day and lunch. I was very impressed with the number and quality of staff, the speediness and quality of food and I must also mention the woman who walked around asking if she could get you anything. This is a 100% improvement and I'm so glad because it's my closest McAlister's location. Whomever helped turn it around, thank you!! read more

Wow. Let me just say I've had a lot of bad experiences from this location with delivery, but I think the dine in just took the cake. I went into this location thinking it would be good. I've had a good experience every time with the location on Milwaukee, so why not. I placed my order, got my drinks and waited. The lobby was a little loud, other people were getting their orders, cool, food is going out. Then I started to notice people that were coming in after me were getting their food, but that's okay, I'll wait. Over an hour later, I go up to the front. Most of the dining has thinned out and there shouldn't be a reason it took so long. They inform me they don't have my order. Wow. I had the tag on the end of my table just waiting. 15 more minutes and they bring some food to the table, all of it was wrong. They go back, 15 more minutes and it comes back. I'll probably never go back to this location, I refuse delivery orders from here and now I won't go inside. Crazy! read more

Trash service, ladies in there were quite rude and impolite. Came in for a pickup order and it wasn't quite done yet so I went and sat down to wait. 15 minutes goes by and I don't hear anything so I went to ask if my food was about done and instead of handing it me they threw it on the door dash rack and let it sit there for 10 minutes. 10/10 wouldn't go to that McAlister's ever again. For it being on the nice side of town it was one of the most disgusting McAllister I've ever been in. read more

This was nothing but disappointing. We ordered to go. Two people. We ordered half a potato and choose two with a salad and soup. We also tried the mini pretzel dogs because they were advertising them. Firstly, they took 20 mins for our small order and there were literally no other customers. When we opened our meal, we discovered there was no dressing for the salad, they gave us three spoons for a salad, potato and soup. No forks. They didn't put any dressing for the salad. They didn't put any mustard even though we ordered corn dogs. And, our food was missing toppings that should have been included according to the menu description. Also, the baked potato was so old and dry there may have been two tablespoons of potato to dig out of the dry potato carcass. Just terrible. Tasted terrible. Packed with no concern.....or napkins. Ugh. read more

McAlister's Deli - Dry potato carcass that was at least a day old. - Sandwiches Near Me - Lubbock, Texas

Time after time, I have given this location a chance to get it right. I have had to make double trips to get food corrected. Items have been left off my lunch order, and have had to wait additional time to get food that should have been on the original order. I am done. So far, 40 minutes without my completed order. read more

BEWARE OF TOOTHPICKS!!!! First of all, I am giving this location a 2 star. Not the restaurant chain. I have had two to-go orders with broken toothpicks in the sandwiches. The first time, I bit into a toothpick. Tonight my son did, twice!!! The quality of items you stick in food needs to be top, or else you can really hurt someone. Next I will talk about the food. I love the food. Great quality and flavor. I would choose this chain over Jason's. The food feels higher quality and fresher. However, I would choose a different location. read more

McAlister's Deli - Beware this of toothpicks in your sandwiches - Sandwiches Near Me - Lubbock, Texas

Double, triple check your to-go orders!! I don't understand how stuff gets left off an order, especially when it's something as simple as a ssoup This has happened multiple times at this location and when you walk in the place is basically empty so I'm not really sure what's going on in the kitchen. They forgot my pregnant wife's soup too many times to visit this location again which is a shame because we USED to really like this location. They also tell you that your order will be ready in 20 minutes but that's also a lie, more like 40+ minutes. Save the hassle and spend your money somewhere else! TL;DR they will forget stuff off of your to-go order and they NEVER have your order ready when they say they will. read more

I go to McAlister's at least once a week . I can say that I am happy with my order 95% of the time, but today not so much. I ordered a chopped salad. I would say the about 1/3 or more was the salad was the part of the greens you would put in the garbage. The greens were not finely chopped. If I had wanted a regular salad I would have ordered it. A $9.00 salad needs to be Right! read more

McAlister's Deli - Sandwiches Near Me - Lubbock, Texas

I like these guys. My family likes Jason's Deli. So, we switch off eating at one then the other. I love the Reubens and the soups, here. $5 is a little high for a bowl of soup, but it better than a can of Chunky. Chicken and Dumplings is very good. read more

I was very dissatisfied with the service and interactions I had with a couple of cashiers and after receiving a couple of subpar sandwiches for a third time, I decided to call. Tee the manager has amazing leadership and an approach to take direct action, he replaced our order and restored our faith in his restaurant. He was so thorough and responded perfectly. We will support him as long as we can for leaving us satisfied and fixing the mistakes of his staff. read more

We ordered for pick up early Saturday evening. We ordered a Horseradish, Roast Beef and Cheddar ion Ciabatta, it was supposed to have all of these ingredients plus caramelized onions, we also ordered a pecan Berry Salad. The less than one star experience began when we walked in. There was trash everywhere, half full drinks on the counter and behind, counter was not wiped downWe were told our food would be ready in15-20 minutes when we ordered, we got there in 20 minutes and there were several people waiting and no employees in sight. Twice while we were waiting a young man came up front from the kitchen, looked around, said nothing and turned and walked back out. The 3rd time he walked in he filled some cups and walked back out. There was one couple that said they had been waiting close to an hour. Meanwhile, a female would come in to counter area, put food in the counter and walk out. After about 15 minutes of waiting she came out and said order for Michael and walked out. She came back in a bit and said here's your sandwich, my husband said " Where's the salad?" She said what salad, he said you tell me. She checked and said, oh yeah, I'll get you one. We finally paid and got home to eat and we're further disappointed. The sandwich, which is described above had some cold roast beef slapped in a pile on one edge of the bread, there was NO CHEESE, no carmelized onions and a smear of what might have been horseradish the size of a nickel. It was completely disgusting considering the mess in the store. I am guessing the salad was pre-made so it was as advertised and tasty. We will not be back to this store and we will spread the word about this experience. read more

McAlister's Deli - Sandwich as pictured on menu. - Sandwiches Near Me - Lubbock, Texas

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The last three call in orders have been messed up. After we drive home, we don't want to drive back up there. So we just don't. It shouldn't be hard to read a ticket and put it in the bag. Once. Ok. Three times? No. read more

Ordered the justspud to day. I received a small potato not the size you usually receive. About a third of the size they normally give you. But the price was the same. When I got my order they had even left out the fruit cup that was ordered. Prices go up and quality of food goes down. read more

This location needs help bad! Went back tonight to give them another chance to redeem themselves from the last visit and a burnt sandwich. This time was even worse - ordered a BLT-A and got two piece of white bread from a loaf you'd get at the grocery store, one slice of tomato cut in half for each side of the sandwich, one sliver of avocado for the entire sandwich and bacon crumbles not even one full strip of bacon - and this is suppose to be a BLT. $7.79 for a sandwich that was made for a buck fifty in product. Wish I could post a picture. Staff was more interested with playing on their phone than taking care of business. Bet the franchisee would be happy to know his/her business is being run like this... Too many options in this town to waste my money here ever again! read more

McAlister's Deli - Shitty sandwich... BLT /A - Sandwiches Near Me - Lubbock, Texas

We order from this location a lot but after today we won't be. Ordered through their website for delivery, which goes to door dash. I received a text from the door dash driver that the restaurant ran out of one of the ordered items and that she would contact door dash and I should receive a refund. Thank you to the awesome door dash driver that let me know we would not be receiving all of our food. Why did the restaurant not contact us to let us know about the issue and see if we wanted something different? We ordered for 3 people and because the restaurant apparently can't use a phone, one of us (me) just went without lunch. Thanks for nothing. read more

The bottom line is the food at McAlister's is pretty good. I could go to McAlister's just to drink there ice tea and eat there sugar cookies. I don't know what they do to make these, but it about the best things ever made! This store is laid out a little weird with a spread out counter that lets people who walk in well behind you walk to the front of (one of the) lines. It seems like there are more tables at this location then they have on 19th street but the layout is completely different so who knows. Everything I have here is good go I think you'll do pretty well picking out something. I am a huge suck er for sourdough bread so I usually get the ham and cheese on sourdough with chicken tortilla soup. Another favorite is the baked potatoes because of all the different meats that you can order with them. Again, whatever you order as a meal make sure you get a sugar cookie and ice tea! Usually they run out of (good) cookies at lunch so if you go in for dinner you'll probably miss out. read more

McAlister's Deli - McAlister's is on the west end of King's Gate North - Sandwiches Near Me - Lubbock, Texas

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I called in an order and went to pick it up 25 minutes later. I went to the to go counter to pick up my to go order waited at the counter for 15 minutes. Then the lady said that I need to get in line over here so I continue to wait another seven or eight minutes. Very dissatisfied I will not come to McAlister's again I will start going to Jason's deli instead. I ordered two spuds broccoli and cheese. One of the potatoes was so hard I could not eat it half of it. other potato was completely fine. Very very dissatisfied with this place read more

A family favorite for many years due to the wide variety of sandwiches, wraps, salads and spuds and awesome sweet tea. However, this location has gotten very slow as of late...today, we wanted for our food for 20-25 minutes after waiting in line to order for 10 minutes. The chain decided to change the King Club, my favorite sandwich, about 6 months ago by replacing the ciabatta bun with regular sandwich bread. Thankfully, I can still request the old style. Lastly, the chain ditched their loyalty program which allowed me to earn discounts and free sweet teas. So now, McAlisters only earns a 3. read more

This is a good place to go for a party with mixed ages. There are options that are good for those who need soft food and plenty of kid friendly options. My current favorites are the Chicken Tortilla soup and the Sweet Chipotle Chicken sandwich. Pro tip, they serve coffee. read more

Not very good. The club sandwich was very dry and boring. Don't recommend that sandwich. But the mushroom soup was the bomb. Great soup thank you read more

I like the food here, I order and pay ahead so I don't have to wait. But every time I go to wait at the To-Go counter to pick up my food they make me get in the regular line and wait behind all the people that haven't ordered yet.. what is the point of ordering and paying online if I still have to wait? This is not the case with other McAlisters I have been to.. please prioritize those of us that ordered ahead.. read more

I feel like I got ripped off. I paid $8 for a piece of bread and cool soup. Waited 20 mins for my to go order watched several dine in customers that can in 10 minutes after me eating their food. I finally had to go ask and they brought my order to me. Guess it had been sitting for a while cause my sandwich was cold soup was cool. My wife's potato was hard and not made correctly. We paid $20 for our meal and honestly I think it would have cost the same to go to Texas Roadhouse and I would have had a decent meal. read more

McAlister's Deli - Sandwiches Near Me - Lubbock, Texas

I decided to have McAlisters Deli today for lunch like I do once or twice a week. Service at this location is hit and miss, but the food is usually pretty good. Today, the service missed the mark completely. I walked into the restaurant a few minutes before noon. There were only a couple of people in line in front of me, and only one cashier. While I waited in line several more customers got in line behind me and it didn't take long before the line was substantial. Another cashier came from the kitchen, and instead of waiting on the next person in line, he pointed to someone that was several spots behind me and waited on them. As I stood 3rd in line I watched while 3 people behind me were helped and so I decided to leave without ordering. I love the food here, and it is a very convenient location for me, but I'm fed up with the poor service. read more

This place has gone downhill. Dirty bathrooms and the food is just throw together. Staff acts like they hate working here. Will not come back to this location! read more

My husband & I took our 17-month-old granddaughter to McAlister's on 82nd. I had my hungry toddler in my arms, and my husband was carrying the drinks and child's backpack (diapers, bib, etc). We had no idea where the high chairs were located, so we asked a woman wearing a blue McAlister's t-shirt (it matched the shirts of those that worked in the food prep area), about the chairs. She pointed to the back of the restaurant and said they always keep them at back. I'm sure she saw my facial expression and asked if we wanted her to get one. I said yes, and my husband said he'd get it. He too, was disgusted with the female's lack of initiative. She begrudgingly brought the high chair to our table, and and left it turned backwards. Guess it was not in job duties to be polite and help the customers. read more

I love croissants and their toasted ham croissant sandwich is great (when it's not burnt). Yes it's horrible for you. And yes it may mean you need to go to the gym for 2 hours to work it off but it's worth it. Their tea is to die for. I used to go just pick up a tea, almost everyday, at the one on 19th. The 82nd location is a bit larger, a bit better maintained, and just better service overall. read more

Maybe I'm crazy... but I can never find anything that I want to continually order at McAllister's. I'm the kind of person who finds what I love and orders it over and over and over again every time I go back to that restaurant. I have lived in Lubbock and been trying to find something at McAllister's for seven years now. It seems like everyone in Lubbock wants to go to McAllister's and I'm the only one who ever objects. I have tried soups, salads, sandwiches, potatoes. Nothing has been outstanding to me. It's not that I think any of it is necessarily bad... I just don't love any of it. To me... I could make a baked potato a soup and salad or sandwich that's just as good at my own house for way cheaper. I know I may be the odd man out here...but I just don't see what's so awesome about it. I will say that the cookies are pretty awesome. Three stars because it's not terrible but I don't love it. read more

This McAlisters is clean and friendly! They have fast service even during a lunch rush. The staff was courteous and checked on us frequently. Parking lot is the only downside as it's shared with so many businesses. read more

McAlister's Deli - Turkey sandwich and baked potato - Sandwiches Near Me - Lubbock, Texas

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We have been to McAllister's Deli in several cities across the nation. They are pretty consistent all over. Good food, good service & clean stores. This one is no exception. My favorite is The New Yorker. Corned beef, pastrami, piled high, Swiss and spicy brown mustard on toasted rye. They don't skimp on this sandwich. Its great. We will continue coming here. read more

McAlister's Deli - The New Yorker with a side of chicken dumplings. - Sandwiches Near Me - Lubbock, Texas

I wish I could give them zero stars. My dad ordered a french dip and his meal was the only meal that didn't come out when the rest of ours did. We waited 10 more minutes and asked about the french dip, they said they would bring it out. We waited 20 more min, where it just sat in the window and was never brought out to us while the kid working that area sat and talking with people in a booth. I went up again and the french dip was finally given to us. The french dip was dry and cold with hardly any meat on it. Will not be coming back to this location. read more

We eat at this McAlister's often. I love the healthier "fast food" choices & .99 kids meals. Today I ordered takeout using the order form on my mobile phone. I like that you can add & take away exactly what you want. That said, my husband got all the way home with his food when we realized they didn't give either of us our sides of potatoe salad. He was frustrated because we were already eating lunch late & he had to drive back. He hoped they'd at least offer us some extra. Instead, the manager gave him a full refund on our complete meal, & gave us some cookies too! I haven't had good customer service like that at a food place in a LONG time. It was a really nice surprise. We will continue to eat at this McAlisters as always. read more

I went here twice for lunch while back in Lubbock. Apparently it's a chain, but I had never heard of it before. The Good: The food is fantastic. I ordered a sandwich/salad combo and it was cheap. Their sweet tea worth the hype. The Bad: Their service is a bit odd. It seems like everything runs a bit slower there. They have a funky system of giving you a number, letting you sit wherever you want in a huge divided dining room, and then bringing the food to you. I saw waiters and waitresses ambling around trying to find numbers. I swear the girl with our food passed by us multiple times before she stopped and asked if she, in fact, had our order. Overall: They'd get 4 stars because of the backwards way they serve. It'd all be much easier if they simply called your number and you picked it up. read more

Food is great, service is good. Clean and kept nice. Been here twice when in town, will be returning!

We got food to go after church on a Sunday. The place was packed, and from what I hear, it always is. They have a great selection of sandwiches and loaded baked potatoes. The bread is great and the ingredients seemed fresh. The best sandwich of my group was the New Yorker. I do have to say that the other group I was with had a big order and upon arriving home discovered many errors and missing items - but mine was all good! read more