I like my McAlister's so southwest chicken sandwich and the sweet tea too. It was very yummy. Keep up the great work.

Received a phone call to come in for an interview at a specific time. Attended scheduled time for an interview, waited 15 minutes of neglect, finally asked if I had an interview set up or not, and was refused for no reason. Awful service and every customer attended was refused service and neglected They weren't busy either and had about 4-5 employees visible. I was instructed to sit and wait at a table, I figured I could wait to meet and shake the hand of the interviewer, but all tables were dirty read more

I believe their problem is upper management is lacking. Does not appear to be (every) employees fault for this store being so miserable. Lunch took about an hour to order and eat. Bathrooms weren't working. There was no soap in the bathroom. There wasn't a trash can in the bathroom. There one person taking orders. And I can imagine she's paid hourly, no rush whatsoever. Do NOT order a fruit cup. Fruit had to be no less than 10 days old. Blackberries were mushy, pineapple was rotten, and strawberries were WHITE. They had no water pressure so you couldn't get a water to drink but you could get a tea, somehow. They left my order on the window, when I went to retrieve they said they'd bring it to me. Just defeats the whole purpose of ever coming back here. Cannot believe what I witnessed at such an expensive sandwhich shop. read more

McAlister's Deli - Roach - Delis Near Me - Lubbock, Texas

Delicious! We loved our mobile order tonight. Sunday night so I was worried it would take too long. Great food and ready at the appointed time. We had a Southwest salad, French dip, and Memphisian. WOW! Everything was great. Reastaurant was clean. The only thing I wish was better...maybe if a worker could have asked those in line if anyone was there to pickup mobile order. I'm not from here...didn't know how pick-up ordering works. read more

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The food is pretty good, but they are severely understaffed. I ordered ahead on the app, but when I got there I still had to wait 35 minutes. Not because they hadn't prepared it, but because of the line in front of me. My food had been sitting on the shelf, but I had to wait for no reason. This is not the first time this has happened, either. read more

This McAllisters was a pleasure to eat at. The manager was amazing and cared about us as soon as we walked in. She also cares about her team there! I didn't catch her name but she was awesome! 2:15p on July 14th! Amazing service. I will be back to this one! read more

NEVER order from this restaurant online. We recently placed an order online only for someone else to pick up the order. The restaurant did not want to replace the food, nor give us a refund. They even tried to throw DoorDash under the bus. Don't recommend this restaurant at all. If I could, I would give this place 0 stars. In addition, the manager with whom the delivery lady spoke to was very rude. This is actually the second time this has happened to us, and this restaurant is known for trying to throw DoorDash under the bus despite the restaurant being the one that engages in anti-consumer activities. Find a sandwich place that will actually take care of their customers. read more

Came in Sunday & they said. heater was not working. It was cold & they said it'd been broke for a couple of days! They need to fix it! Food good though..... read more

The food was nothing special, it was just kind of bland and it just didn't taste amazing. The lady at the front was nice, but got a asked to leave a tip for a cashier which doesn't make sense to me. The ambiance was decent it had some chill music playing and the interior was nice. Would probably not go back even if it was a decent price at 10 dollars. read more

McAlister's Deli - This is the McAlister's Club - Delis Near Me - Lubbock, Texas

Ordered chicken tortilla soup and when I received it there was no tortilla chips! So dumb! It's not that difficult! read more

Overall this place was pretty good. They had pretty clean bathrooms and tables. The only thing was it took a pretty long time for our food to come out. Well and also we got two kids pizzas and they were both cold in the center. This one guy employee was SUPER helpful and nice. Didn't catch his name but he was great! read more

Just finished half of my spud and then found a long black hair in the other half. I feel sick to my stomach. This is certainly the kind of thing that makes me never want to go back to a restaurant. Sweet tea was still really good, but jeez my stomach turned. I mean it was like a 8-12" hair. blegh! gross! edit: went back for a refund. that was easy, but out of curiosity I looked back to the kitchen. 2/3 guys preparing the food had long hair and beards. They were wearing hats but no hairnets or anything. yuck. read more

The service here is horrifically slow! And the place does not look clean. I love McAlister's but this location fails.

I just want to highly recommend to not order online from this store. I had placed a quick mobile order on July 6th. Unfortunately, when I drove up to the window a young man had greeted me and said that they did not have the item I was ordering. When I had asked if I could refund it or replace it he said he would have to talk to the manager. He stood away from the window for a few minutes and came back telling me their manager was out for a few days. He said I would have to call back on Monday the 8th to ask about my refund if not received. As if I was going to call back for $6 bucks. Just don't waste your money or time surely it will be taken or useless in the end here. read more

They have no name tags. Balding old lady in black shirt was a raging beotch. I attended the restaurant with an acquaintance, she has a few allergies, which isn't the end of the world. We asked what products didn't contain what she was allergic to and she just pointed to the menu and said they're marked. We explained how some of her allergies weren't on the menu, then she pulled out a book of nutrition facts. She told us we were wasting her time, but afterwards she just stood in front of the soda machine while no sodas were being ordered, doing nothing. The food here is great, but she really ruined the experience :( read more

McAlister's Deli - Delis Near Me - Lubbock, Texas

Chasity bean is a ray of sunshine, as soon as you walk you in you're met with amazing customer service! She made my day brighter :)

I normally don't write bad reviews but thought this should be said. I ordered the French dip from a call. They told me to pick up in 15 minutes and so I was there in that time. When I got home and open package I noticed that my meat and cheese was primarily on only one side of the sandwich. alternatively the meat and cheese were cold. I called back and asked if they could help, they gladly said that they would remake the sandwich. I drove back up and picked up a new one and when I opened it it looked good hot and fresh. Unfortunately as I begin eating the sandwich there were two large chunks of fat in the new sandwich. I would assume that after remix and a sandwich they would have taken better care to make sure that this one would be a carefully put together sandwich that would not have any issues, none the less I still found myself picking it apart and pulling out thick chunks of roast beef. The customer service was good but the sandwich was not. I'll probably give them another try but I'm disappointed from this visit.. read more

McAlister's Deli - the chunks I pulled from the "new" sandwich - Delis Near Me - Lubbock, Texas

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I asked for a spicy turkey melt and ordered and my receipt was correct but my sandwich came out wrong. I asked for it to be fixed and when they told the cook I heard the cook, a young, short lady with black hair, get mad and say some choice words. She even called me stupid to her coworker for asking for the fix. Other than that the restaurant was clean and nice. Bathrooms were pretty clean read more

The service here is so bad, the employees never remember what you want even when reminded multiple times.

Went to drive through but was told they DON'T take orders at Drive Through ! Wtf ?? Lol Apparently you have to go around & park & get off & go inside & order or go back around park & place order online then go back around to drive through AGAIN & pick up - Dumbest thing ever ! I will never go back !! I was only doing a friend a favor read more

McAlister's Deli - Chef Salad - Delis Near Me - Lubbock, Texas

I can excuse the slow service. I guess you take care of those in the dining room first before preparing take out orders? But let me remind you it was takeout orders that kept you afloat during the pandemic. But the place is filthy too.. read more

McAlister's Deli - a checkered floor - Delis Near Me - Lubbock, Texas

If I could rate this McAlister's -5 stars I would. Phenomenal when they first opened and like so many restaurants in Lubbock horrible management has continued to allow this location to fall further and further into dismay. Gave them yet another chance tonight with something as simple as a half sandwich and a cup of soup. I get home and open the box to my sandwich and the bread is so stale it's hard. Looks like the kid who made it took a fist full of lettuce and just slammed it down on the minimal amount of meat they placed in it. Felt lucky there was any meat on the sandwich at all. Given this location plenty of chances. Do yourself a favor and try Firehouse or just stay at home and eat a PB&J, you'll only be disappointed with this McAlister's location again and again. read more

McAlister's Deli - Not what I ordered and missing mustard and the ham. - Delis Near Me - Lubbock, Texas

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If you're in a rush, DO NOT come to this location. The lack of sense of urgency was ridiculous and the unfriendly, slow staff was a major turnoff. The food was less than average when compared to other locations, and I wasn't surprised when they got my order wrong. You're better off going pretty much anywhere else for lunch. read more

left after being told I couldn't order food at the drive through window. they told me I have to call in or order online and then pointed to a piece of paper on the window as though I should have read the sign before driving up to the window. I'm only going to be in Lubbock for a few days but I won't be back to this restaurant for a while. every place I've been to in Lubbock has had good service so far, they need to get with the program read more

Possibly the worst managed store I've ever been to. Just don't go here. Terrible food and worse service.

Best Mcalister's in the world! Justin the manager is funny and the workers are so hard working. Prices are cheap and the food is good! What more can you ask for?! I recommend the Cobb club with a side of Mac and cheese. I promise I cannot lead you in the wrong direction! Thanks again guys! read more

McAlister's consistently remains a guilty pleasure of mine. Not guilty in the sense that the food is bad for you, but guilty in that I want to swan dive into a pool of their ice tea and float around in it for awhile. This McAlister's is centrally located though not close to my office. For some reason, this never bothers me and I always find a way to get there. In fact, I can get there so often you may say I am stuck in a rut, you can say that but I definitely do not mind! To me, this location is preferable over the 82nd street location because I think the employees are nicer and the facilities are cleaner. I like McAlister's for a number of reasons and I have a very difficult time ranking them. The sandwiches (Sweet Chipotle Chicken Sandwich) are consistently good, the salads (Savannah Chopped Salad) are great, the (Unsweet) Tea is delicious, the desserts (Lemon Poppy Seed Pound Cake) taste like heaven, and people here are great. The main down side is that you and I are not the only ones who love McAlister's so a big crowd is guaranteed if you go during typical meal times. The parking is sometimes a challenge but usually manageable. I would suggest not forgetting your tea and meal punch cards; after ten purchases, you get a freebie - and there other thing better than delicious food is FREE delicious food! read more

McAlister's Deli - Best salad on menu is the Savannah Chopped Salad... And don't forget the awesome tea! - Delis Near Me - Lubbock, Texas

Food was good. Service was not as friendly as to past experiences. Fixtures in between tables we dusty. I was disappointed this visit. read more

McAlister's Deli - Delis Near Me - Lubbock, Texas

I stopped in here for lunch while I was in Lubbock, and it hit the spot! I ordered a choose 2 special: half a sandwich and a cup of soup. I had the broccoli cheddar soup and turkey cranberry sandwich. Both choices were delicious! I enjoyed my lunch there and even recommended it to a few locals who had never been! read more

McAlister's Deli - Delis Near Me - Lubbock, Texas

Passing through and stopped. First thing I said to my hubs was it smells like sewer. Clearly there is a sewer problem. Like my head almost exploded from the nasty smell. Disgusting. We ate outside. Would never go back. No place that serves food sh smell like that. read more

Worst manager in the industry. Food is usually cold, there is poor service, and there is zero sense of urgency! My friend order a bowl of soup and received 2 half cups! read more

I have been a die-hard McAlister's regular since I was 16 years old - I'm now 23. I am an Arlington, Texas native and frequented the locations nearby my home there. When I came to Texas Tech in 2013, I was thrilled to find this location right near campus and continued to visit the restaurant often. Starting last fall and through this spring, I was visiting this McAlister's location at least once a week - no exaggeration. Service at this location has never been particularly speedy, but it was never unbearable and orders came out correctly. I always had the impression that the staff was competent and the restaurant well-manned. Then, at some point over the past few months, this location was renovated and with the new look came an era of slow, inaccurate, infuriating food and customer service. The store never seems to have more than one person manning the counter, even during the ever-impressive lunch rush during which the store is packed. The store's new layout means this mass of people has no logical way to queue as people just stand in a clump getting more and more frustrated. Eating in store, food takes no less than 20 minutes to reach your table as this location seems to be perpetually understaffed. That's already unacceptable for a quick-service restaurant, but then it is taken a step further. It is not uncommon to wait 45+ minutes for food, only to have to go ask them to pack it to go since you've run out of time to eat in store. I was a big fan of call-in or online ordering. My first time returning to the store after the renovation to pick up a call-in, I was lectured on how I really should use the new drive-thru setup for call-in/online ordering. After fighting the mass of people and waiting 15+ minutes before I got to the register to even let them know I had arrived to pick up my food, I certainly noted the drive thru and obliged the next time I visited. That was no great experience either. Even when I'm the only one in the drive thru, it takes at least five minutes for an employee to pop back and realize I'm there. I'm sure you can imagine by this point what the wait is like when there's two or more cars ahead of you. Oh - and in all of these scenarios, you are considered lucky if you receive your order without anything missing. The food quality remains one of the better options in this area of Lubbock, so I will miss it dearly, but I cannot subject myself to the inadequate service anymore. I have given it several extra chances in hopes it would straighten out, but something has gone seriously wrong with this location. read more

The 19th street location is the one I go to most but have been to the other. Always busy but quick. Yummy Tea. All of the food I've tasted has tasted good and was healthy, not always something that correlates. The potatoes are easily shareable, recommended for date night. Soups are hearty and full of flavor. Portions are adequate if not more than you can finish. read more

Got my meal Togo. The bread was stale on my sandwich and there was barely any chicken or sauce on it. Soup was barely warm. Not impressed.

Called at 8:45 to place an order for pick up for a simple McAllister club and they said they "already turned their machines off" and could not make the order and were closed for the night... a whole 15 min before actually being closed... for a cold sandwich. Not to forget that this location constantly takes 5 years to make a small order. It makes driving 15 min to the other location well worth it because this location is absolutely the worst read more

Horrible place, if you want to enjoy a meal, simply do NOT come here. I want to give it 0 stars but 1 is the least. Meal was an hour behind for a sandwich just for the main protein to not even be on it. Establishment also is awkwardly humid and stinks, overall just a bad option if you want a meal to enjoy read more

The bathroom in this place is nasty. There is water pooled up all over the floors and no soap or paper towels. I got a fruit cup and all the fruit tastes like dirt. The only decent thing was the ham a cheese sandwich which is very hard to ruin. read more

This is by far the worse McAlister's Deli! The slowest as well! I did an online order thinking it'll be faster and more convenient. I was wrong!! I arrived right at pick up time there were 5 vehicles ahead. Slowly each vehicle went forward. 5 mins for each vehicle so I called asking if my order was ready, yes it was.I asked if I can go in and pick it up. I was told it'll be faster through drive thru. Should've gone with my better judgment and walked in to pick up. I was in line for another 15 mins. Got to the window and had to wait for another 3 mins for them to give me my tea. I didn't even get an apology for the wait. Need less to say, I won't be coming back to this location. First thing I read on reviews was a complaint of waiting 40 mins. I figured it being a couple of months back they had fixed the situation on wait time. Guess not. There's a couple of other locations I suggest you go to. Unless you have time to waste lol. read more

This place is so terribly managed. Surely to go out of business soon. Totally understaffed and orders take over 30 minutes to get. I get my food faster at a steak house. I am not trying to wait 30 minutes for a little sandwich. read more

The iced tea is always super. However the last baked potato I had was only about half cooked. So quite a disappointment. My Angus club was OK but not super. Can't say why the McAlister's on 19th is not so great as used to be! Just fair, that's all. read more