I wasn't a fan before as service was not very great years when I was new in the area. Recently,…read moreservice on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores.

Upon first glance the center of the store looks crowded with clothes. However, stepping in it…read morebecomes clear that there is excellent organization of items and brands. There's a large shoe section, with a good focus on children's shoes. I noted a large accessories department with name brand handbag designers. However both times I've visited the store, the handbags were fairly disorganized. Also, and I'm not sure why I was surprised, there was a section with linens, pet items, luggage, and other typical department store sections. They were exceptionally small, but being the Rack and not the main branch, it makes sense.

Staff were very helpful. This is large store with a large stock of boots. They helped us find what…read morewe needed and I was happy with price. Store was very clean and easy to look around. Will return for our next pair.

So, nice store. I found everything I was looking for. The place is clean with a lot of selection. I…read morewill say the customer service was mixed. I did have two employees ask me if I needed help which was great. At other times, staff would walk right by me and not even acknowledge me. I was on a time crunch and just needed my hat cleaned. Only one guy back there, Holden, and it was busy. He had to manage a phone and customers. Three other employees right there. One was stocking items nearby. The other was a young lady folding clothes at the hat counter. Maybe she isn't qualified to work on hats. The third seemed like a supervisor but she was just running around the area and Holden had to manage everything else going on. I give him a thumbs up. Not only did he take care of the hat I brought in but he found a new Stetson I wanted and made sure I had everything I needed. I would go here again.

I had a 2:15 PM appointment and carefully planned this shoot because my daughter was visiting and…read morehad a limited window before needing to catch her flight. We coordinated outfits and paid for professional makeup in advance to be fully prepared. When we arrived, we were told the studio was over an hour behind schedule because one employee arrived late and another did not show up. Due to the delay, we were forced to cancel the appointment, as my daughter would not have been able to complete the shoot before leaving for the airport. All we received was an apology. There was no accommodation, rescheduling priority, or compensation, despite the inconvenience and financial loss. The cost of the makeup alone exceeded the price of the photo shoot, making this experience especially frustrating. Scheduling and staffing issues happen, but when clients invest time, money, and careful coordination for a meaningful moment, better accountability and customer care are expected.

I hated JCP as a kid, and today I decided I still hate it as an adult. This particular location…read moreseems like it's going down the drain and might be closed for good soon, except that they're doing renovations on only the middle of the store for sephora. Disgusting changing rooms featuring trash, clothing tags, and glitter from prom dresses littered all over the floor. There were stains on the carpet and chairs, and the wallpaper was peeling off. Weird smell. I felt like I couldn't peruse at my leisure because there were so many employees around talking to each other. There was a female employee staring at me as I walked into her bra section, and only after I said hi did she say hi back. I didn't feel comfortable there, and then a male employee came over ~to the bra section~ and they started laughing and talking together. I just left. I did find 2 pairs of pants that were on such a hefty sale that I only spent $20 for both, but I really don't think it was worth the terrible experience.

I never leave bad reviews, but my experience here yesterday was a nightmare. The staff at this…read morelocation are usually high school kids, and the customer service usually isn't the best, but yesterday was a completely new level of bad. I ordered some jeans online for in store pickup. When I got there to pick them up I couldn't get help from any of the employees. Finally I waved a young guy down at the dressing room, but the young kid walked up to me, said hold on and pulled out his phone and started scrolling on his phone. I finally said " Excuse me I just need to pick up an order. He goes " Oh..." and just stood there continuing to scroll a bit longer before finally walking back to get my order. When he finally brought it back a few minutes later I told him I did need to try them on before I left, and asked for a dressing room. He said ok you're gonna have to wait. Mind you there was a cluster of people in line behind me waiting. I told him there was an empty dressing room right behind him, to which he just moved out of the way and stood there, before another girl finally walked up and opened the door for me before she rolled her eyes and walked away. I tried the jeans on, but sizing was way off. When I tried them on they fit like they were 2 sizes too big. The was the beginning of the teenage staff being beyond rude. While still in the dressing room I asked the same girl that let me in the dressing room if they had the jeans in stock in a smaller size. She asked zero questions, disappeared for a minute, came back and asked which ones they were again. Then stood there and stared at me like I was speaking a foreign language. I asked if she wanted to see the picture, and she said "sure" then proceeded to look it up on a tablet type thing. She didn't ask what size I needed and walked off again. Came back literally 10 seconds later and said " we don't have them..also you can't switch them out today you will have to come back tomorrow or something during another shift." When I asked why I needed to come all the way back another day she said " because we need 24 hours before we can switch them out for you they don't even show them in our system." Rolled her eyes again and walked away. Not sure how she looked them up in my size without asking for my size. I then proceeded to find them myself in my size. When I got to the front counter a different girl proceeded to check me out. I cannot explain how many times she just stared at me blankly after asking me a question and getting an answer or being asked a question. At one point I asked her about the 24 hour thing and she just stared at me for a very uncomfortably long time before shrugging her shoulders and saying idk but I can switch them. My encounter at this store was not only uncomfortable, and awkward but whoever is hiring the employees needs to reconsider the age requirement in which they are seeking out their employees. These kids obviously don't want to work, have no respect for anyone, and don't know how to provide customer service. The Gen Z stare I received from 2 employees yesterday was so uncomfortable I thought about asking both of them if they were ok. Definitely don't recommend this store until they get new employees, not to mention the store is always a mess in the front. Not sure what any of the employees actually do.

Located in the Round Rock Premium Outlet mall, this American Eagle Outfitters is quite large,…read morewell-stocked (i.e., has a lot of inventory in ALL sizes; not just XXS or XL) for both ladies and gents, and actually always has really good sales and clearance items available (unlike many other "outlet" stores). Cute, decent quality clothes, from boxer and socks all the way to accessories galore, and even fragrances, AEO offers a lot to choose from - all in one convenient spot. The young employees are friendly, helpful, and knowledgeable, and do their best to keep the store well-organized. AEO must employ good managers and provide adequate training. Very impressed with the service! ***Sign up for the AEREWARDS program for free. Benefits include earning points towards rewards, member only sales and events invites, and a 15% off birthday coupon that can be used in outlet and retail stores, as well as online. [132 in 2015]

I hate giving this review but truthfully I walked out of the store with such a weird feeling. I…read morelove Loft and have had great experiences at other locations. Stopped in here and selection seemed limited from what I am used to seeing. But really the kicker was that no one spoke to me the entire time I looked around. They helped the other person shopping- told her about the sale, started a dressing room, etc, but I felt invisible. It was just so odd because I typically have the opposite experience at Loft stores. Prices are higher than I like but quality is amazing and there are usually some great sales. I am sure I'll be back but maybe not to this location.

I typically love in store shopping. The Loft has been my go to store for more than a decade but my…read morelast few visits to this location have changed my mind. I went today to buy my Spring wardrobe and walked out with nothing entirely based on the service. I was in the store a total of 20 minutes and picked out a few items. Both salespeople were behind the counter talking. After waiting for awhile to interject on the 2 sales people's loud conversation about whether skinny jeans were for older women & out of style I asked about a specific item I saw online. They did not have it in store and started to offer to order it for me. Instead of following through with the order they went on a tangent amongst themselves about how THEY didn't even get their discount on that particular (Beach) line. I stood there about few minutes listening to them talk about the discount percentages they got on everything else. As a customer I should not hear this conversation, nor do I care one bit about their discount when I'm paying full price for items. I set my items down and walked away, thinking one of them would snap back to the task at hand which was helping me, as a customer. As I walked out I heard one of them say robotically, "have a nice day". I went back in and told them both exactly why I would never spend money in that location again to help them achieve their daily sales goals. As a customer we have options where & how we spend our money. Sadly, I will stick to online to avoid crap in store service.

JCPenney used to be a staple shopping experience when I was younger...wrapping up last minute…read moreEaster Sunday accessories and popped in here to find a fun game and activities to celebrate! The employees all over the store were so friendly and kept asking if we needed help with anything. My girls enjoyed the Easter activities and the prizes they won. Something as simple as small activities for children are so appreciated at least from me. Thank you for reaching out to the community right from your store lobby. We also purchased a few items and were shocked by all the sales they had going. The clearance section didn't disappoint either. The store was also very well organized. We will def be adding JC to our rotation.

I defy you to tell the difference between a JC Penney and a Kohl's…read more They're both laid out the same. They both have similar markup to markdown merchandise and zero help. One notable difference is that there's Kohl's cash to help ease the pain. JC doesn't even give up a Penney. And when you find a live human that could help, they avoid eye contact. If you do manage to make contact, they give nonsensical answers to straightforward questions, like "What sizes do you stock in men's suits?" and "Why do certain sizes show online as being in store?" I'm done. I love some of their products but shopping in store is not worth it.

I am absolutely hooked on the amazing customer service at this store! The Manager greeted me warmly…read moreas soon as I walked in, and Bri now knows me by name. She goes above and beyond every visit--my granddaughter, Tori Rain, adores all the items Bri picks out for her, especially anything Cinnamoroll (her favorite!). I can't say enough about Bri's service and her personal attention to my needs. She makes me feel so welcome that I've joked about wanting to adopt her as my own. All of the reps in the store are beautiful, caring, and consistently make my visits more and more incredible. Hot Topic Round Rock has truly set the bar for customer service. Thank you for making shopping such a joyful experience! Lori Ann

I normally really like going to the outlet mall, but this time it was different, I was going…read moreshopping with a trans friend, one of the employees at hot topic decided to purposely use the wrong pronouns multiple times. My friends is not noticeably trans until someone takes a really good look. I still find it quite sad that people can't just leave other alone. Please should feel safe no matter what. Especially at hot topic

Interesting. Kind of different. Has a very modern vibe to it. Was walking by and it caught my eye…read more Lots of deals mixed in with regular priced clothing. Jewelry is cheap. Prices are resonable. Probably a good spot for them at the outlet mall.

I love this store! Almost everything is on sale, and you can find really good deals. A lot of times…read morethey put the older inventory behind the newer stuff, so make sure you look at the back of all the racks. The only thing I really don't like about this store are the dressing rooms-- they are TINY. And there's no return rack. I specifically asked if they wanted me to put back the clothes I didn't want, and they said they preferred I give it to them to put back. But any time I do that I feel like a huge inconvenience to the employees... definitely my least favorite part about shopping there. But other than that, the selection is good, deals are good, and the staff is semi-friendly. Definitely recommend it!