I was just on facetime with my son during pick up at Matson. We had shipped our car over from the port of Long Beach in SoCal. Look, each company is only as good the culture created and the people executing it and sometime mistakes happen. But I have to say, I read a lot about Matson's process and now that I have experienced it, it went flawlessly. We were treated with upmost respect super friendly and helpful staff. I can't imagine this company not being helpful if things don't go smoothly if you have reasonable person expectations. I would not hesitate to use Matson again. I am a very satisfied customer. read more

Just picked up my car that was shipped from Long Beach, and the process could not have been easier. I arrived at the Matson office Tuesday morning at 8:30 AM, checked in at the front desk with my booking number, and sat down. About five minutes later, I was escorted to the lot to pick up my vehicle. No joke, I was out of there in under 10 minutes total. Google Maps directions were straightforward and easy to follow, there's really no way to get lost. My car was spotless and clearly well taken care of during transport. They even provided a free car wash coupon and give you 30 days to register your vehicle. Overall, an extremely smooth and efficient experience. Highly recommend. read more

Matson - In and Out in less than 15minutes - Shipping Centers Near Me - Honolulu, Hawaii

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They were so nice helping us get it all together girl in front was super helpful I would use this service again for sure to ship a car again read more

Matson is a U.S.-owned and -operated transportation services company that's headquartered in Honolulu - We had to ship a vehicle, and the staff here were all very friendly, kind, informative, as well as thorough. The whole process was efficient and painless, and they were great in communicating with us, every step of the way. Their waiting area is large and spacious, and there are also restrooms available. +friendly service! +shipping services read more

Matson - Shipping Centers Near Me - Honolulu, Hawaii

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Car shipping from Honolulu to Long Beach. This is the 2nd time using there shipping service. Staff is kind and helpful. Instructions clear. Car arrived without any damage. The first time my car arrived early, so I ended up having to pay storage fees. The next time 2 days late, so I ended up having to stay another night in a Long Beach hotel. It would be helpful if they gave more than 4 days of free parking (there after $15/day). They really shouldn't start the clock until estimated car arrival day. I would use their services again. read more

How do you get a vehicle from Utah to Hawaii? Well Matson gets it part of the way, the important part....across the Pacific Ocean. Their website is user friendly and easy to find instructions about booking a car shipment to Honolulu from the West Coast. Since Matson doesn't have a car transport service from Utah to their port in California, we had to hire another company to handle that part because we did not feel like driving 10 hours from Salt Lake City to Long Beach. Back to Matson, once my car reached Long Beach, California, we were notified that the vehicle made it safely and was waiting on the container to ship across the Pacific Ocean. As soon as it arrived in Honolulu, I was alerted to it being safely at Sand Island. My car was delivered in perfect condition. Thankful that nothing happened in transport....just dust and salty air :) They graciously provided a free car wash coupon and handy instructions on registering my car in Honolulu. Thank you Matson, I appreciate the quality service. read more

Matson - Car wash coupon and handy instructions to register my vehicle. - Shipping Centers Near Me - Honolulu, Hawaii

Shipped SUV from Long Beach to Honolulu. Staff at both LB and Honolulu were great: personable, professional. Cost was $1000 less, many drop off dates and more convenient locations than the other company. No damage to car. We would use Matson again. read more

DO NOT SHIP your vehicle (or anything) with this company. They damage your vehicle and ignore your claims. Very unprofessional. Bad business practices. Very shady business. Taking them to court would be your only option, so save yourself the headache. read more

Two employees here absolutely saved me. It was a terrible day for me, I couldn't take anymore challenges in moving to Hawaii from California but they helped me more than they needed to, more than what they were required to do to help me, truly I am grateful and so appreciative of their actions and support. The cost to ship my vehicle from Long Beach to Honolulu, Hawaii and cost about $1,600. It took 3 weeks and was picked up without difficulty. read more

I really like coming to Matson to pick up containers. The turnaround for your customers is so much easier than other parts so organized so fast highly recommended. read more

Matson - Shipping Centers Near Me - Honolulu, Hawaii

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POOR CUSTOMER SERVICE from their customer service department. Handling of the vehicle during port and shipping: 5 stars. Customer service when something goes wrong on Matson's side: 0 stars. Matson customer service will place blame on anything, except them. When our vehicle paperwork was being processed, we were told to track the vehicle on their website. When the vehicle was inspected, we were told to track the vehicle on their website, but to WAIT for an email stating the vehicle is ready for pick up. We tracked online, and it stated the vehicle was scheduled for pick up on June 21. We then received an email with the later pick up date (one week later), so flight arrangements were made to pick up within the allotted days to avoid storage fees (we live two states away from the port). To our surprise, we then received an email stating that the vehicle is currently ready for pick up and must be picked up within the allotted days to avoid charges. We quickly changed our flight to pick up the vehicle. When we arrived at the port, the vehicle was not on the dock. We had to book a return flight back home, and another flight for the following week, times two as we had two cars to pick up. $$$ We were provided the customer service 1-800 number, as well as the supervisor's name to discuss. We called, and have been completely ignored by supervisor Shannon McCandless. We were told that the emails were not Matson's fault as it was IT's fault. Matson customer service agent actually said the words to me that it was not Matson's fault that the wrong email was sent by Matson! We did not go to the port on the first available day as we had to make flight arrangements to pick up our vehicles. Matson was aware of the incorrect email having been sent for over 24 hours, and did nothing to correct this issue. Also, when we were at the port, there was another customer there who drove 4.5 hours to pick up her car, and had to scramble to rearrange schedules for herself and her driver to make it to the port for the earlier pick up. As you can imagine, we are beyond frustrated because of Matson's lack of communication. We also left a message for Matson's Director of Customer Service, Claire Hasl, and she too has not reached out to us. The port agent who handled our pick up, Catherine (or maybe Katherine?) was very helpful and responsive. She went over and above to make sure we were taken care of at the port. She provided us with the information to contact customer service, and then we hear crickets from customer service. This fiasco occurred June 21 and as of today (July 11), we have not heard a peep from Matson. read more

Overall the process was smooth and my car arrived at Honolulu from Long Beach earlier than the estimated date! Car arrived in one piece too, which was good news lol. They also would give you a few days to check if there's any damage for claims. It cost $1500 to ship one way. After picking up the car, they also gave me a coupon for a Free car wash any selected Hele gas station car wash. (Nothing close to town. The closest one was 25 mins away in Pearl city though.) I knocked one star off because the pickup process took quite a long time, more than half an hour, and I was the only one. I'm not sure if it's because it's toward the end of day or it's understaffed or for whatever reason. But good thing they had a shaded outdoor area for waiting. The drop off at Long Beach was very pleasant too. I went with my son and the lady who checked me in and as also a mom too so she could related how hectic it was. she was helping me out a lot during the process. And she's just a generally nice lady I could tell. Overall smooth and pleasant experience. I don't know what else I can compare to but I think if I were to ship a car to another place, I would use matson again. read more

Matson - Shipping Centers Near Me - Honolulu, Hawaii

Port of Oahu great for shipping goods and vehicles for personal needs. Especially containers keeping the goods safe to reach its destination. Amazing food on ship and great pay for MTI employees read more

Can't even reach a human on the phone to ask an important question that's not on the recording. All numbers and recordings lead you in circles to other recordings. Where did good human communication and real human customer service disappear to now days? read more

Ship your vehicle with Matson at your own risk. My vehicle windows were damaged during Matson's transport of my vehicle to California where the trucking company was to pick up my vehicle. Trucking company photographed the damage BEFORE picking up my vehicle for delivery. When Matson Shipping was notified of the damage and that a claim was going to be filed. The senior cargo claims examiner, Roxanne Wicks stated a claim for damages would be denied. Matson did not photograph my vehicle upon arrival and tried to say that the trucking company had damaged my vehicle. read more

amazing and responsive is all there needs to be said customer service is super appreciated especially in this day and age where things feel expensive , matsons delivered !!! and quick!!! and not grossly over priced like so much these days... kudos team read more

Matson - yasssss THANKYOU FOR BEING LEGENDARY MOVERS!! - Shipping Centers Near Me - Honolulu, Hawaii

I shipped my car from the Oakland port to the Honolulu port and it took way less time that I had originally expected. Upon arriving at the Oakland port they estimated my car to get to Hawaii in 10 days, which was already so much shorter than I had originally assumed. Then the car actually came 4 days early, so in total it only took 6 days to ship which I thought was pretty amazing. Total shipping cost was around $1600 - they more recently upped their prices from $1500 to $1600. Once you are notified that your car arrived, you have 4 BUSINESS days to store it at the lot for free. After that they will start charging you per day (including weekend days) and the fee increases the longer it is there. This worked out well for me because I had a rental car when my car arrived and no extra spot to park my car at the same time, so I had to leave my car at the port for 3 business days until my rental was done. Pickup was super easy. I got a Lyft to Matson Auto Receiving and Delivery: 51 Pier, Honolulu, HI 96819 (DO NOT go to the 1411 Sand Island Parkway address they provide online - it will send you to the wrong building down the street). Then I just had to give them my booking number and ID. I waited for maybe 10 minutes and then they called my name and walked me to my car. They let me do an initial inspection, but everything looked just fine except for a few cobwebs in the front passenger foot area. Finally they provide you with the Bill of Landing and instructions on how to register the car in Hawaii and also a free car wash voucher! Also not to mention everyone working at the Honolulu office was so nice and friendly! Will definitely probably use Matson again if I ever have to ship my car back to the mainland. read more

Very friendly staff and able to help me to pick up my car from Texas. read more

Matson - Reception area - Shipping Centers Near Me - Honolulu, Hawaii

We shipped two vehicles from Oakland CA to Honolulu. It took exactly one month. They were late by one day on unloading side. We counted on that day. This is why not five stars. However, they did the job well. Thanks. read more

Dropped off the car in California, the process is fairly easy just follow instructions. It arrived on time but my daughter couldn't pick up until the following day and after she picked it up she drove it home and realized her spare tire was missing. Wish she would've checked first, even then don't know if they would've done anything about it. read more

TL:DR - Shipped out of Oakland, picked up in Honolulu. Did all my paperwork online. Straightforward easy process. I wish they would have updated the Maston website with information pertaining to picking up the car and COVID. I'll keep this short and sweet since there wasn't much face to face interaction. I needed to ship my car to Oahu, and there are basically two choices: Matson and Pasha. From the other yelp reviews, Matson is the better option. They both have terrible reviews and they both have stellar reviews. I think it's just luck of the draw. Things to keep in mind before beginning the process of sending your car over. If you're moving all your stuff too, it might be worth it to rent out a shipping container. You basically have to empty your car out before shipping it, so don't think you can hide the heavier stuff you need to send over. Also, keep in mind what port you're shipping your car out from. This will change the date you have to drop your car off and when it will arrive in Hawaii. Go to the Matson website and there you'll be able to book your car and pay for it. Take your car to the designated port and drop off your car. IMPORTANT: make sure to properly clean the inside and outside of your car. When you drop off your car, the matson employees will do a once over of your car, but they are not the ones who determine if it will go on the ship or not, another agency, probably the agriculture officer, will determine whether or not you can ship it. If your car is dirty and/or doesn't pass the inspection, then your car won't ship until it's cleaned. Also of note: when I dropped my car off, they had me drive through a tent with video cameras on all sides. I imagine this is to record your car from all angles if any issues of shipping damage are raised. Lastly, when I picked up my car in Hawaii, even if you have been vaccinated and got a negative COVID test, you still need to wait 10 days before picking up your car --OR-- you have to email matson your vaccination record, negative covid test, identification materials, and shipping number before picking up your car. This wasn't made apparent in any of the documentation before I went to the port to pick up my car. So definitely get that taken care of before heading to get your car, or else you'll be turned away. Good luck! read more

You have to go through numerous steps from registration to checkin to inspection of your car but the process was easy and the people are very friendly and helpful. Everyone seems happy to be working there! Good job! read more

Showed up 10 mins before lunch and these guys told me I gotta wait till they open back up cuz there's too many cars in front of mine. Lazy workers .. read more

They damaged my wife's 4Runner. Both left and right front end. We paid them $2,000.00 to let our car sit around for a month and then damaged our car without telling us. Shitty, dishonest, unprofessional. They don't have any competition so they don't give a shit. Horrible company. If you see good reviews, they are all fake. read more

I have had the worst experience. Matson has had my vehicle two months. Shipping from Hawaii to the mainland has been a complete nightmare. Not only when I call do I not receive any customer service but the price of my vehicle drop off went up $300 for my ground transport from Long Beach because they had mechanical issues with one of their boats. I'll never move a vehicle with them again! read more

How are you suppose to talk to someone? I had an emergency and all the number does is give you information. You can't talk to anyone.

First time coming here with my wife. We had to drop off my in-laws vehicles to be shipped off to the Mainland. Anyways, this was an experience for us. My in-laws rushed outta Hawaii to be a mainlander for life and in doing so, they didn't read Matsons fine print about making sure your vehicle has only a 1/4 tank of gas, buuut of course they decided to fill their tank full hence why we have them. Whatevers, it's free gas. Anyways, we really had no idea what to do, but they did a great job setting up easy-to-follow instructions for us during these COVID times. There's a guy who checks your temperature as you enter their parking lot so make sure you bring your face mask too. The vehicle drop off is to your right side after the temperature guy. Make sure you have your vehicle receipt to enter. After dropping off ur vehicle, you'll be guided into their main office where we were assisted. The whole process dropping off 2 vehicles took less than 15 minutes. The price to ship your vehicle I think, depends on the weight of your vehicle. Each vehicle was about less than $900 with the biggest vehicle being a Nissan Frontier shipping to California. The staff are very friendly and quick. The parking lot is huge. They have a pretty good setup for COVID to keep everyone as safe as possible while keeping social distancing. read more

Matson was very professional, efficient and on top of everything. They were the only part of my move that was not stressful. The staff there are very friendly and helpful. Would highly recommended! read more

Honestly i'm very disappointed. My vehicle was picked up in december and today it because available for pick up here in Honolulu. Upon pick up the front end of my car is scratched down to the plastic, my registration was taken out of my vehicle and was NOT in my vehicle when it arrived to island. the 2 gallons of gas that was in the vehicle when i gave it to them was gone, before i shipped the car out i called to verify that i can leave a quart of unopened oil in my car. I go open my trunk and even my oil is gone, whether they had to put it in the car is unknown to me. Behind my driver seat was soaked, you can see the color difference in the carpets. My vehicle was completely empty, there's no reason my floor should be soaked especially if it was in a container. I will not be using this company again. Not worth the $3K. read more

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I used a third party company to coordinate the shipping of my cars from Las Vegas to Honolulu as this is all new to me. As far as I understand, there are two companies that ship to HI. Lucky for me, they chose Matson, very sentimental for me as this is the company my father-in-law worked for man years before retiring. I was told that shipping from Long Beach,CA to HI only occurs every other week compared to two months ago where shipping occurred once a week. Luckily, when I scheduled my cars to be picked up, shipping was occurring the next day. If I missed it, my cars would have to wait another 2-weeks. Matson provides its customers the ability to track their order once it is marked received by them. It is super easy to use and a link was provided to me by the shipping coordinator company. An Order Number was provided to me for each car. On the tracking page, all I had to do was enter in that Order Number. Initially, the tracker said that my cars were being loaded onto the specific ship and estimated to arrive in Honolulu on 11/5/2019. Once it was in the water, the status updates to "Shipping" and estimated arrival was 10/28. Surprisingly faster since my cars were picked up on 10/17. I also had my household items picked up by PODS on 10/9, but it's estimated arrival is 11/25! What I was hoping to see was a picture of where exactly the ship was in the Pacific Ocean and how far out it was, like when flying, but no such luck. Last weekend 10/27, the status changed to arrived and my estimated pickup was changed to 10/29. One of the things I was worried about was the amount of time I had to pick up the cars and what the storage fees would be if i couldn't pick them up on time. If you have ever had your car towed, lot fees are expensive. The email I received that notified me that my cars are ready for pickup included this information - I was allowed 4-days to pickup beginning the day after the noted pick up date. Since I was notified on the 29th, the 4-day count started on the 30th. If this time is exceeded, they daily charge is $6.94 for the next 4-days and $9 everyday thereafter, no extra fees for weekends. Relief that the lot fees are far less expensive than when your car is towed. On the 29th my sister and I ubered over to Matson's receiving office as there is a different office, next door, that you go to to drop off. The address provided and following GPS will take you to a lot for all other shipping companies. Luckily, my uber driver has been to Matson's receiving office a few times so he knew to make a left at the next gate. Pickup times are limited to M - F, excluding holidays, from 8:30 am to 11:30am and from 1 pm to 3 pm. It is recommended to be in the office to pickup by 2:30 for processing. My sister and I arrived at 12:50 pm but the office was open and we signed in as instructed by the super nice lady. While waiting and glancing around the office, it's huge and spacious. When you first walk in, you sign in at the first desk. Not sure what the other desk area in the back part was for, but also a huge space. The waiting area is large as well with plenty of seating. It reminded me of the DMV in CA and Las Vegas, but with a lot less people in the seats. The office is older with the older linoleum floors but the office as a whole is very clean. Once 1 pm came around, the employees quickly went through the list. By 1:05 pm, they allowed me, one person per car, to go to the lot to ensure both cars are in the same condition as it was delivered to them. As I walked out the back door, the Matson employee used an electronic badge key to get into the lot. So happy to see the area is secured. And there were my two cars sitting side-by-side. I had butterflies in my stomach. I was expecting a lot of water spots from overseas but it wasn't too bad. They even offer to put in a gallon of gas in each car as I was required to deliver the cars with less than 1/4 tank of gas. Once back inside to fill out some paperwork, I was given a coupon for free carwash and paperwork for car registration. Quick and painless. I was outta there by 1:15pm. Additional security measure is in place when you leave the lot to ensure you're leaving with the right cars. You're probably wondering how much was it to ship ... $1497 each car. Had I shipped the car two months earlier, it would have been $500 less. Both shipping companies that ship from Long Beach to HI had just raised their prices in September. Going through this whole process makes me think about HI's own sustainability and why costs of goods are high, as well as appreciate the process itself, but that's a whole different discussion. 5-stars for Matson for their experience in exceeding all my expectations with time and delivery, knowledgable employees when it comes to car registration, super clean facility and lot. And most of all, making this process so much easier than I thought it would be. read more

Im at Matson on sand Island Oahu, dropping my cars off to be shipped to California. Rules for shipping car from Hawaii to mainland is that the car has to be empty , that means nothing insid vehicles. So im here dropping my car when someone pulls up next to me to shipped her car to California, fully loaded with all her belongings as she is moving back to California. Im from Hawaii and really dont like to see how the rules only apply some of us but not all. A loaded VW Bug. 1/9/24 Went to take pictures but car was put out of site fast. After they heard they heard me asking questions... read more

You might want to look at another shipping company that will either take care of your vehicle or claim responsibility for their mistakes. I shipped my vehicle from Hawaii at the beginning of June with a scheduled pickup date of 26 June in California. Vessel arrived, but when the truck driver arrived to pick-up my car, they were told it wasn't ready yet. Then, Matson sends an email, on 30 June, saying that my vehicle "is difficult to start and dies when it's started." This caused my vehicle to be labeled as "in-op." Now, when I dropped off my vehicle, there were no issues with it starting or the vehicle running. It made it through the inspection area, was driven to the port, parked for a few days, and then driven onto the vessel with no issues. I had to pay an additional $600 and wait an additional 3 weeks to have my vehicle delivered, due to Matson saying my vehicle was in-op and having to find a driver that could winch my vehicle on and off the trailer. When the driver arrived with my vehicle, he told me that the battery was dead. He jumped it, and drove it off the truck, with no issues at all. He also handed me my key, broken and wrapped in packing tape, saying that's how the key was handed to him. Opened up my car and the entire interior is covered in dirt and dust, which leads me to believe that the stevedores didn't shut my car door all the way, which is what caused my battery to die. I sent Matson claims an email 20 days ago, showing the receipt for the increased cost I had to pay for the "in-op" vehicle, and the cost for a replacement key. I am asking for reimbursement for $600 and for them to pay the $168 dollars it will cost for a new key fob. I haven't received a response to my initial email, nor my follow up email. read more

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I picked up my car today. I have to admit, I blew through their doors like a cyclone full of energy...not in a rude or bad way, just more LA than HI. They were so chill and calm that it took me a second and I had to consciously adjust. There's nothing greater than the gentle reminder to live aloha. Super easy. Super fast. Super professional and all with the spirit that reminds you that you're home now, so calm down. Haha!. Mahalo Nui to the entire crew at Matson Honolulu. read more

I used Coastal Auto Shipping to send my car to California. They use Matson and I have to say the process to get the car shipped is right on!....Thank you Matson for a great job! Delivering the car to the dock is a very smooth process and everyone was very polite and well informed! Car arrived safely! Thank you! read more

They built up Hawaii. Need to take 2,000 old containers and make them homeless condos... Sand Island homeless commune grow own food desalinate ocean get off my lawn. Common Matson make it happen clean up Hawaii is you have taken now give read more

Matson - Ships sailors wahine - Shipping Centers Near Me - Honolulu, Hawaii

From Honolulu to the mainland. One week late from original the original drop off. And asking for more money on drop off .

With all my car issues prior to coming they were very patient with me and helped me figure out what was needed great staff!

I am normally not a reviewer, but this situation has me very frustrated with Matson. I shipped my car to Honolulu nine months ago no problem. Then shipping it back to Long Beach I picked up my car yesterday after it arrived early and the car is INFESTED with roaches. I reached out to their claim team to try and get a partial reimbursement to bomb and detail the car and there response was absurd. They claim to not do an interior inspection on the vehicle before shipping so they cannot confirm this is not a previous condition in the vehicle. Yet when shipping from Hawaii to the mainland and I quote from their booking email they state: "PLEASE NOTE - Vehicles shipping from HAWAII to the MAINLAND UNITED STATES are subject to stringent inspections by the USDA prior to shipping. It is the responsibility of the shipper to have the interior and exterior of the vehicle thoroughly cleaned. Example: The USDA looks for clumps of mud in wheel wells or under the vehicle's carriage, under the hood of vehicles is also inspected, the USDA also looks for dirt, grasses, plant seeds in the interior as well as the exterior and for anything that they consider invasive to the U.S Continent. If you fail the USDA inspection Matson will be unable to ship your vehicle until the vehicle has been properly cleaned and re-inspected by the USDA." Because of this I got the car detailed before shipping to Hawaii and it was spotless. They claim to do stringent inspections but now say they don't? Seems like a lack of responsibility. I will continue to fight this with Matson and involve my bank if necessary but Matson's inability to do what's right by the customer is appalling. I am terrified of roaches and wont be able to use the vehicle until this is resolved, especially as I bought the vehicle two months prior to shipping. Won't use them again. read more

Matson shipped my parents car. They were fast and everything was smooth until we found that the spade tire and Jack was stolen out of the trunk. We used them before and have been happy but this was a little frustrating because we don't know if the crooks were here on island or in the mainland. Just double check everything when you use these services. read more

Shipped to Hawaii. When picking up my car, they demanded I email them a photo copy of my license along with proof of vaccination. They wouldn't even take the Safe Travels Hawaii QR code. For military members, they want your orders too, so they can have your SSN on record too. If you send them this information, you are complicit in the likely and potential theft of your personal information. This is a terrible practice for any private business. read more

Matson - Expect to see this when you pick up your car in Hawaii. - Shipping Centers Near Me - Honolulu, Hawaii