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    Matson

    3.2 (201 reviews)
    Closed • 8:00 am - 11:30 AM, 1:00 pm - 3:30 PM
    Updated 2 months ago

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    Reviews With Photos

    Hannah H.

    Matson is a U.S.-owned and -operated transportation services company that's headquartered in Honolulu - We had to ship a vehicle, and the staff here were all very friendly, kind, informative, as well as thorough. The whole process was efficient and painless, and they were great in communicating with us, every step of the way. Their waiting area is large and spacious, and there are also restrooms available. +friendly service! +shipping services

    Car wash coupon and handy instructions to register my vehicle.
    Jolene L.

    How do you get a vehicle from Utah to Hawaii? Well Matson gets it part of the way, the important part....across the Pacific Ocean. Their website is user friendly and easy to find instructions about booking a car shipment to Honolulu from the West Coast. Since Matson doesn't have a car transport service from Utah to their port in California, we had to hire another company to handle that part because we did not feel like driving 10 hours from Salt Lake City to Long Beach. Back to Matson, once my car reached Long Beach, California, we were notified that the vehicle made it safely and was waiting on the container to ship across the Pacific Ocean. As soon as it arrived in Honolulu, I was alerted to it being safely at Sand Island. My car was delivered in perfect condition. Thankful that nothing happened in transport....just dust and salty air :) They graciously provided a free car wash coupon and handy instructions on registering my car in Honolulu. Thank you Matson, I appreciate the quality service.

    Richard D.

    I really like coming to Matson to pick up containers. The turnaround for your customers is so much easier than other parts so organized so fast highly recommended.

    Rebecca T.

    Overall the process was smooth and my car arrived at Honolulu from Long Beach earlier than the estimated date! Car arrived in one piece too, which was good news lol. They also would give you a few days to check if there's any damage for claims. It cost $1500 to ship one way. After picking up the car, they also gave me a coupon for a Free car wash any selected Hele gas station car wash. (Nothing close to town. The closest one was 25 mins away in Pearl city though.) I knocked one star off because the pickup process took quite a long time, more than half an hour, and I was the only one. I'm not sure if it's because it's toward the end of day or it's understaffed or for whatever reason. But good thing they had a shaded outdoor area for waiting. The drop off at Long Beach was very pleasant too. I went with my son and the lady who checked me in and as also a mom too so she could related how hectic it was. she was helping me out a lot during the process. And she's just a generally nice lady I could tell. Overall smooth and pleasant experience. I don't know what else I can compare to but I think if I were to ship a car to another place, I would use matson again.

    yasssss THANKYOU FOR BEING LEGENDARY MOVERS!!
    Adrian S.

    amazing and responsive is all there needs to be said customer service is super appreciated especially in this day and age where things feel expensive , matsons delivered !!! and quick!!! and not grossly over priced like so much these days... kudos team

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    4 years ago

    Just sent my car back to CA from HI and it was as smooth this time as it was 3 years ago. Highly recommend.

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    4 years ago

    Seriously Great service every time! I've shipped with them 3x now and not once had any complaints!

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    Page 2 of 6

    Matson Reviews in Other Languages

    Ask the Community - Matson

    Can any tell me what app or site is good to keep track of the vessel I saw some of you guys post pictures of the actual voyage?

    Marine vessel tracker dot com is excellent. When you track your car on matson's website you will see what ship name your car is on then you will be able to enter that ship name into the tracker and you will get real time updates. 🤙🏼

    Does the vehicle have to be "just out of the car wash clean" clean or can there be dust on it when delivering it for shipment?

    It was to be cleaned in and out. Vaccumed on the inside with the door jams cleaned as well. The outside has to be just washed as well. I know Matson was easier than another place we went to who were maticulous. We had to wash our car three times… 

    Vehicle is owned by the bank. Does the letter authorizing shipment from Hawaii have to be notarized?

    Yes usually the bank has a notary and will take care of all this for you when you request the letter.

    Vehicle is owned by the bank. Does the letter authorizing shipment from Hawaii have to be notarized?

    From my experience no, the letter with authorization from the bank to ship the vehicle was all that was needed.

    What type of information from your vehicle will they need?

    They only needed the vin number, year, make, model, and license plate number and state.

    Do they ship from Hawaii to east coast?

    No they don't. Go with automobile transporter who will arrange shipping shipping from Hawaii to the West Coast and then have it trucked from the West to the East.

    View All 7 Questions

    Review Highlights - Matson

    “Just picked up my car that was shipped from Long Beach, and the process could not have been easier.”

    Mentioned in 42 reviews

    Read more highlights

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    Coastal auto shipping satisfied all my needs on a recent transport of a car from the port of…read moreHonolulu to my new residence in Maryland. They took care of of all the leg work and worked with me to align on a solid price that meet both our needs. I was assigned an individual rep that helped me through the process, assisted in assigning a secondary drop off driver in Honolulu and kept me updated throughout the process. They are responsive and even have an after hours line for times when things come up outside business hours. Very satisfied and highly recommend for anyone, especially those shipping from Hawaii to mainland.

    I can't lie, I was a little worried through the whole process. I am a control freak and I was…read morealready in Hawaii during the process. We had already shipped our Jeep through the military and that was the most stressful and unnecessarily painful journey from start to finish. It made me more nervous about shipping our Tesla especially since we weren't on mainland anymore. I contacted Coastal Auto Shipping after reading multiple reviews and thumbing through many different shippers profiles. Richard was so helpful, he asked a few questions via text and then helped me finish up by giving me a call. He answered quickly and I was never unable to reach him. There is a small time difference because we are on island time but that was never an issue and he was there for the entire process which made me feel better as well. My parents had our Tesla in Arizona and it was picked up from their house. They said the driver was helpful, quick and efficient. So easy! I was actually jealous that they had it so easy because when we dropped our Jeep off we were picking small hairs one by one out of a 2012 Jeep Jk just to drop it off. While it was free through the military, I will NEVER go through them again. We will be shipping our cars back through Coastal Auto Shipping. Our car got here in record time and faster than we expected which was a great surprise because sharing one car wasn't hard but wasn't all that convenient either. We got an email it had arrived, our name wasn't connected to the car so we talked to Richard and then were quickly back on track to grab our car. We were in and out faster than you could name the 7 dwarfs! If I could give them more stars I'd absolutely do it! We will be back in a few years to do this the other direction for both our cars, it wasn't overpriced and we were overall extremely happy with our service from start to finish!! Mahalo, we appreciate you all!

    Matson - shipping_centers - Updated September 2026

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