I got my car shipped from the Big Island to Las Vegas. It did take longer than we expected and there wasn't a lot of accurate updates on the Transport Tracker (It took about a week longer than expected to deliver). I will say, I was able to reach someone every time I called for an update or had a question, and the woman I spoke with was extremely nice and had great customer service. I don't know if this is a problem with the delivery company or with Hawaii Car Transport but we were told someone would call to schedule the drop off. I got a call in the morning when the driver was outside of my house! Luckily, I took a sick day and was able to get it. But if I was at the office, I don't know what would've happened. Overall, my family and I wanted to support a local business and we understand that it is a long process shipping a car from Hawaii to the Mainland so expect delays! We paid the amount we were quoted for, no hidden fees/overcharging, car came in great condition, a little dusty, but that's to be expected. read more

Military members. Do NOT use this company. Let me explain - I continuously kept in contact from over a month, to weeks, to days before to make sure they would be able to pick up my vehicle before my flight. The day before pickup, I called and they confirmed they'd be there at 9am to pick up the vehicle. By 2pm that day, I called and the lady said, "it appears this order was forgotten and no one is scheduled to pick up your vehicle. We can pick it up next week." My flight was 6am the next morning.. When I explained this, she said there was nothing they could do. I had to scramble, find another company, and ask a friend to hold the vehicle for me until it could be picked up. . . Seriously. WTF? Do NOT use this company. This is the pinnacle of unprofessionalism, complete disregard for your time and needs, and unreliable service. Do not buy into the fake reviews. 01/02/2024 read more

My car arrived extremely scratched and my left window is broken. Someone from management to contact me like now on how you guys are going to fix this. I did not pay $2700 for you guys to ruin my brand new car. I am beyond LIVID read more

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Aggressive and responsive but angry when denied. Sean has repeatedly emailed and called, my plans changed and instead of being professional about it, he hung up on me. HAHA imagine if I chose to ship with them. :/ Go directly to Matson or Pasha. Skip the 3rd party nonsense. Value: zero. Service requested: happy I did NOT choose HCT. read more

Hawaii Car Transport - Repeatedly trying. - Vehicle Shipping Near Me

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Our car shipped from Oakland, Ca and supposed to arrive Hilo Port 5/8. It arrived in Honolulu on 4/25 and is still sitting there on 5/9. Nobody able to give estimate. In meantime we are having to rent a car. read more

Would not recommend to anyone. This is my second time shipping with HCT. The first time was easy enough but this last time was a nightmare. I spent 15+ hours trying to coordinate a drop off time so we could align our flights with when the car needed to be dropped off. The rep told us the wrong dates multiple times and I had to play phone tag between HCT and Pasha. I then wanted to look into having HCT transport my vehicle directly to my door upon shipment arrival after receiving multiple marketing emails advertising the service. I spoke with a rep and was sent a quote only to have that quote become 4 times the amount once I was ready to proceed. They said it was a "quoting error" and the manager made no effort to make it right. What you see is what you should get with a quote. Especially when it comes from a rep and not an online calculator. Because of this I had to book a last minute flight to go get the car which cost me more than I would have paid originally. TL;DR - Stay far away from this company and just book directly with pasha or another shipping company. They are a broker so they provide no value outside of a fee to coordinate the shipment. Save yourself the headache and hours of having to deal with this awful service. read more

The agent originally told me payment was due upon completion of shipment. I asked multiple times to make sure this was correct. To my surprise, I was later given a call from Lana stating that payment needed to be submitted in full before my car was shipped. I spoke with an agent who confirmed my car wouldn't ship, and I told them it's fine. I would be picking up my car from the port and going with a different company. To my surprise, they shipped the car anyway and are now trying to hold my vehicle for ransom and threatening to leave it in California. They are also refusing to send me information on my car now. I have had to get legal involved. Stay far away from this company. read more

I was quoted one price, and after payment, the price suddenly changed. Conner was annoying and Rude on the phone, NOT helpful whatsoever. Lanna, "the manager" didn't seem to care about my experience or complaint. Not a great experience with this company and it's employees. read more

Avoid if you need an accurate timeline. I used Hawaii Car Transport to ship a vehicle from Aurora, CO, to Hilo, HI. While the initial process seemed straightforward, the communication regarding delivery has been incredibly frustrating. According to the tracking data provided by the company, the vehicle arrived at the destination port in Honolulu on January 22, 2026. The "Est Available Date" was listed as January 29, 2026. However, it is now February 12--two weeks past that estimate and over a month since the car was picked up--and I still do not have a firm ETA for actual delivery. The timelines provided by this company feel like pure fiction. If you are planning a move or need your vehicle by a specific date, be aware that the estimates shown on their tracker may not reflect reality. I am still waiting for a clear answer on when I will actually receive my car. read more

Super efficient, very responsive, and great communication. Even when I called, each support person I spoke with was patient and informative and answered all the questions. We had the car picked up at a dealership in Palo Alto, moved to Oakland, and shipped to Honolulu. Car arrived way ahead of schedule in the same condition as when it left. Yes it was dirty, but what do you expect. They do give you a car wash coupon so that was unexpectedly nice. Pickup at the dock was a breeze too. I would use them again for sure. Car ended up costing less than what we would have paid in Hawaii even with the shipping. read more

I'm shipping my car to Hawaii. After speaking with Jordan I told her I'd call back when I was ready to book. I called back and got "the owner". After getting more information, I said I'd need to call back to book after checking some info. I WAS NEVER ABLE TO REACH THEM AGAIN. I called and left messages several times (3-4?), responded to a text message they sent me. They never called me back! They emailed me with an "Aloha Friday special", I called on Friday, NO ANSWER, did not respond to my message. I don't know what's going on with these people or why I was apparently black balled or they didn't need more customers that week. I was always polite and friendly. Personally, I wouldn't trust my money OR my car with a company that can't return a phone call (or three). read more

BEWARE!!! Terrible customer service and they no showed twice after advising a delivery date and time. No call to advise and when I contacted them the representative was rude. They said my vehicle would arrive on Oct 7th anytime between 8am and 9pm and would only provide a 1-2 hour call ahead of time. I received a call at 7pm advising that the driver was still a 8-10 hour drive away and wasn't coming that day. Obviously they knew that prior to 7pm. The driver advised that he would be there the next day promptly at 1030am. After waiting I called the driver at 11am ( he had provided me his number when calling the day before). The driver said he wouldn't be there until 3pm. Terrible service and couldn't care less about their customers. It also was very expensive. I was fine paying extra for a premium service which this definitely was not! read more

I didn't think to check the reviews since I used their service a few years back and it went fine. But now, IT'S TRASH Once they get you to commit to a booking, customer service is nonexistent. Estimated delivery got pushed back a week with NO courtesy call to let us know the car wouldn't be delivered that day. Not once... but TWICE. Leaving my parents to have their plans on hold for 2 whole days waiting for a car that still hasn't showed. Both me and my mom tried to get in contact with Blake, the guy that booked the service, to get any updates. He was great during the booking process (actually upcharged me when it was time to book and gave me 'tude when I asked about it, so we'll call him mediocre). But I guess once the sale is made they don't care about you anymore. Definitely recommend avoiding this business like the plague read more

UPDATE: we discovered that in a bottom compartment in our trunk, they also stole the jumper cables, jack, and first aide kit that came with our car. I do NOT recommend anyone use Hawaii Car Transport to transfer their vehicle to the mainland. They have horrendous communication and your car will arrive a month late. They also let whoever is in possession of your car steal whatever they can and then take your car for a joyride as many miles as they want with their kids in the backseat. They told us there would be "no problem" getting our car delivered to us from Hawaii to Utah Dec 20th-23rd. We knew that was just an estimate and that it would probably take longer because of the holidays. Our car arrived at port in California on Dec 17th and on Dec 23rd we called and were told that the carrier cancelled on transporting the car and that it wouldn't get to us until after Christmas. We were disappointed but not surprised since we were shipping our car during the holidays and people take work off. On Dec 27th we called again and didn't receive an answer. We didn't hear anything from the company again until January 3rd when they told us that our car still had not been assigned a carrier and that they had no estimated date at all to give us. The woman on the phone was rude and unhelpful and gave us no peace of mind. We asked if we could fly to California and drive our car ourselves but she said that they had been paying a port holding fee since Dec 26th and that WE would be responsible to pay the fee it if we tried to pick up our own car. Ridiculous. So we waited with no idea when our car would arrive. 5 days later they called and said they finally found a carrier. The truck driver was very nice and had better communication than the actual company did. He called us to update us on where he was and gave us an idea of when our car would get to us. The car finally arrived January 14th, 26 DAYS PAST THE ESTIMATED ARRIVAL DATE. When we inspected our car the outside was in perfect condition thank heavens, but when we looked inside we found signs that our car had been being driven by someone with a child. Our odometer had about 100 more miles than what it had when we dropped it off at the port in Hawaii, our car charger was STOLEN, the interface settings for the car screen were totally changed, there were greasy fingerprints staining the visor on the driver's side, and there was A CHILD'S TOY left in our back seat. A child has NEVER ridden in this car. I assume someone had been driving our car around with a small child in the back seat and that is super concerning to me. No where in the contract we signed said anyone would be driving our car around let alone with children in the car. At this point I'm just grateful our car even made it to us without any damage and I would NEVER recommend them to anyone to transport their car. read more

Hawaii Car Transport - The child's toy that was left in our back seat - Vehicle Shipping Near Me

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They shipped my car a month past their "estimated"shipping date. I had to pay thousands of more dollars to have my vehicle driven across country because I was on a tight schedule and could not be at the port where my car was being shipped to. There was no heads up that my car never got shipped. I don't think this company is located in Hawaii. I believe it's based out of New York or something like that. They're almost impossible to get a hold of via phone. They pretty much suck and I don't recommend them. read more

Overall wasn't super happy with multiple things that happened during the shipping process of my motorcycle. I was moving from Hawaii to Virginia. There was a motorcycle skid shortage which almost delayed my drop off date until after I was flying out, they offered no back up plan whatsoever. They literally just said you'll be out of luck if there isn't a skid available before you fly out. That was after they took the money out of my account. A skid became available last minute and I was able to drop it off right before I flew out. That was really stressful. HCT and Pasha have to have a backup plan for customers if shipping is delayed for whatever reason. Have a storage lot where vehicles can be received and stored until they can be shipped. I was pretty unhappy about that situation. Additionally, my motorcycle was delivered over a week after I was told it would arrive. I had planned a trip around that date (a week after). I had to get my in-laws to receive shipment for me cause it arrived after I flew out, and there were additional stressful factors involved with that. There were a handful of other little details that I wasn't super happy about, this is already a long review so I won't go into too many details. Customer service was about half and half, half of the people I talked to were nice and helpful and half seemed like they didn't care. It gets two stars instead of one because in the end it did arrive safe and undamaged. read more

Hawaii Car Transport - Delivery of my motorcycle. Picture taken by my mother in law who had to receive shipment for me. - Vehicle Shipping Near Me

I booked our car shipment before reading these reviews and you could say I had a mini anxiety attack after I did. Our experience was NOTHING like these reviews! None of the shipping companies I reached out to could ship my car before the end of the year, Hawai'i Car Transport was somehow able to get my car on a boat over to Hawaii almost right away. From the very start every person I dealt with on the phone was super nice. They always answered the phones and my questions right away, not once did I have a hard time contacting anyone within the company. The tracking worked and detailed where my car was. I actually got my car 11 days earlier than the estimated day they told me it would be ready for pickup. The guys at the shipping yard were so super friendly and nice. My car (besides being a little dirty from her sea voyage) was in the same shape I left it in. The whole experience was totally an A+, I hope that more people have the same experience I did or maybe aren't as curmudgeonly as some of the people who left negative reviews before me. read more

HORRIBLE costumer service! Will, from costumer service department is rude and unprofessional. If you can't do your job and do it right, QUIT! You should probably work somewhere else. Costumer service my a**. You've got no heart for it. In addition, it takes foreverrrrrr just to require ONE document from them. I'm 4 days away from my drop-off and i still don't have the document i need prior! I've been dealing with this for a little over a week now! ONE DOCUMENT!!! I'm on hold with them right now and i thought "let me check yelp how their reviews are" and im not surprised! If i can give 0 stars, i would! DISGUSTING company read more

Deceptive quotes-they gave me in impossible pick up date knowing the transfer shipping company (young brothers) never sets sale to a neighboring island earlier than the pick up date I was quoted. This is not estimation as you can't have a vehicle delivered prior to its sailing date. read more

We booked with Hawaii Car Transport, and they originally told us our car would be delivered to the mainland on a specific date. After booking, they kept changing and pushing the date back. We also paid for door-to-door service, but later they said they couldn't deliver to the base and that someone had to meet them off base. When booking, I made sure to confirm they could deliver on base. How do you expect someone with no transportation to meet you when you have their car? Very frustrating experience and poor communication overall. read more

No customer service whatsoever! No one answers their phones and the Manager could care less what the customer is saying. Worst experience ever. read more

wish I would have read reviews before I booked with them. Vehicle has been sitting on Oahu for 23 days and hasn't moved...of course, they blame Young Brothers. Other vehicle was scheduled, then they changed shippers and there were no updates for 18 days after it was picked up. Now, it's supposedly on it's way to Oahu...where I'm guessing it will sit just like the other one for weeks with zero communication unless you call them. I hope people realize they are just a broker and not a shipper. Not sure when, if ever, I will get my vehicle. I'll never use them again. read more

September 1, 2024-WORST SERVICE EVER Hawaii Car Transport is NOT accredited by the Better Business Bureau- the first red flag I was not aware of. This review focuses on the lack of communication, truth in selling, promises for a service that was NOT upheld. 1. I purchased services from this company that would allow me to have Hawaii Car Transport to handle the coordination of logistics in shipping my car from Honolulu to California. 2. I found out directly from PASHA NOT Hawaii Car Transport, that the delivery transport service did not come to pick up my car. I related to Pasha that I had contracted with Hawaii Car Service to provide the delivery service and why they were not calling them. They shared my contact number was listed as the point of contact, not theirs. I was advised I would need to call Hawaii Car Transport myself. 3. I phoned them at 4:33 pm on 9/6/24 to advise their customer service and ask why. After a 5-7 minute hold, I was was told the transport truck broke down. I asked why I never a got a call and why Pasha was calling me and not them. i was told a reschedule would be made and to please hold. Agent came back on phone and advised the car would be delivered on Tuesday, 9/10. 4. I extend my car rental for additional days from Friday to Tuesday (4 days) 5. Tuesday, 9/10/24 I phone Hawaii Car Transport at 8 am PST to confirm delivery of car. Agent confirms vehicle is getting picked up and delivered. Vehicle is not delivered. I'm told I have to call car service myself. 6. I get in touch with car service. Driver shares with me me vehicle is in Los Angeles port not Oakland as stated on my contract. Driver went to Pasha but Hawaii Car Transport did NOT schedule a new appointment for pick up. He made the appointment on my behalf. They will pick it up for me on Wednesday but unable to deliver until Thursday. 7. I extend my rental car for another 2 days. 8. I paid Hawaii Car Transport $1,990 for the worst service I could ever imagine! This review is not about the vehicle shopping time- it is about everything else and how I ended up coordinating the logistics MYSELF. DO NOT WASTE YOUR TIME OR MONEY. Work directly with Pasha of Matson. For me- NO STAR, NO PADDLE. I will continue to share my experience on every possible platform and word of mouth to as many consumers as I possibly can. read more

!!!!!DO NOT USE!!!!! I rarely leave reviews, but my experience with Hawaii Car Transport was so disappointing. They called me multiple times to discuss quotes before payment, but once I paid, communication was nonexistent. I never received a straight answer about the whereabouts of my car and had to bypass them to contact the shippers directly. They acted as a useless middleman, taking my money while I still had to deal directly with the original shipper. If you're shipping to Hawaii, I strongly recommend using Matson instead. They actually keep you informed about your vehicle's status. Hawaii Car Transport initially promised 4 weeks but delivered in 13 weeks !!!!!DO NOT USE!!!!! read more

When I booked with William Lopez I chose Hawaii Car Transport because he told me the cars would go from maui to Oahu to Oakland directly. He stated they did not need to go to Long Beach. I informed him that Pasha had wanted over 300 less per car, and that I was fine with paying the higher price to have the vehicles go straight to Oakland. I didn't find out that they were put on a boat to Long Beach and then trucked to Oakland until the port of Oakland called me to say they were ready for pick up. So basically I was lied to to go After reviewing my contracts they all say Port to Port, Kahului to Oakland, there is no wording about going to Long Beach and being trucked to Oakland. Also told they couldn't be ready early. Yet got a call that they would be and had to pay 6 days storage instead of 2 Therefore, I overpaid 600 dollars due to employee being completely dishonest with me in order to make a sale. When you add this on top of facts, tracking was never available and I had drop off the vehicles in a junk yard on maui. I am requested 600 refund for the difference they ripped me off for. They have not responded. Or apologized for all of the lies. read more

So today, I saw my car moved when I was waiting at the airport gate for my biz trip out of country, immediately called HCA and has been confirmed that car has been picked up finally after 34 days of drop off at HI and ubering for full 3 weeks, endless delays. Staff on the phone confirmed that it will be delivered 2 days later and I asked for double confirmation since I have to cancel my biz trip if that is true, then the answer turns into it can be 3 days. I cancelled tkt and came home, exhausted. Now I am getting sympathetic for these staffs for responding to all customers in painful situation like this over and over again. Its the owner who really needs to apologize for poor service before hiding behind terms and conditions excuses. This company should never serve customers with the title of Hawaii, which doesnt truly care for ohana and keep repeating its outdated process. Shame to the owner and feel pathetic to those who responsible. read more

I booked about 30 days out (in summer prime time) and sales guy was nice and got me booked in about 10-15 minutes. Car was picked up by a nice guy while I was already in Hawaii and it was a simple easy process for my friend who gave driver my car, (it was even easy for me to change my friend who was getting my car picked up) pick-up driver was a couple days later than expected (communicated to my friend) but my car was going to be at the port waiting for the boat anyways so I didn't mind it having less time at the port. Got to the port in CA from FL in like 3 days or less. Got on the boat they told me it would be on and it got to Hawaii earlier than expected anyways. Matson was very easy to pick up from and SO friendly, even offering me free gas to leave the lot, and a free car wash. Easy and car came in great condition. Appreciate the simplicity. Thanks Hawaii car transport for getting the job done right :) read more

Becareful when using this company, they mess up the top of my car and when I file a claim they don't want to pay for the damage. I am very disappointed with their service and will make sure my family don't used their service. read more

Horrible experience! Would never recommend this business, there is no communication!! Our truck was supposed to arrive on the 17th... no one answers! we are flabbergasted. read more

If you don't like wasting your time and your money, please take some time to read this. I don't even know where to start. Everything about this service was disappointing to say the least. I needed to get my car shipped from Las Vegas to Oahu, as I was moving back home. I needed this vehicle on time to be able to go to work, so I figured I would get started ahead of time. The service costed around $2,400, a substantial amount, but I figured because they took care of the door-to-port process and shipping, it would be saving me the hassle. First off, they completely messed up my order. They called me demanding I pay the full amount of around $2,800 (how did it get higher??) because they claimed they did not receive my payment. My bank confirmed the full amount had already been charged, but this did not matter to them. She said they have not received it, so they would not move forward with the process until I paid again. They then cancelled my order altogether through email. I called (PO'd) AGAIN, to ask why the order was cancelled. They told me that they had accidentally created two order accounts, the mistake account was the one they looked up and tried to charge me again for. If I had not called, they probably would not have ever let me know about what was going on and what their mistake was. We are dealing with a lot of money and an expensive vehicle, so I don't think I am asking for much to be kept in the loop about this. Mistakes happen, I get it, but I think it is rather unprofessional to make moves like this without the client knowing about what happened or why. On top of that, my shipment date was delayed two times. The original estimated arrival date was May 12, not bad considering the pickup date in Vegas was April 25. The estimated arrival date was delayed to May 26 shortly after the whole double-charge fiasco, two whole weeks. I called to ask about it, but they had no reason, just that it is what it is. Then it was delayed again to June. This was well past my start date for work, so this was upsetting. I had to hitch rides for a couple of weeks while waiting for my car to arrive. Thankfully, it arrived less than a week earlier than the June date. This leads me to wonder, what sort of service is so unorganized to the point where arrival estimates are so off? If there was a reason, I would not be as upset, but there was none. So I was left wondering what the heck is going on. Do not trust this business with your time, your vehicle, or your sanity. Stay as far away from this business as you can. You would be better off driving your car across the ocean, and it would still arrive sooner than their "estimate." After the bill is paid, customer service is non-existent. There are better options for you out there. read more

Horrible service. Manager Lana is more interested in talking over customers to prove her point rather than address the customers concern. I decided to book with them and was assured my card would be on the barge I paid for. Without letting me know they moved me to a different shipment leave two weeks later. I found out the day I was supposed to drop my car because I called to check in. No on reached out to me to inform me or email me. Billing department charged me hundreds of dollars more than what I was quoted. When I called they kept putting me on hold or saying they were unavailable. Save your self time and energy and go with ANYONE ELSE. read more

Believe the low reviews, this company is terrible. They seem to answer calls and ensure that pick-ups will occur, but it was all BS. I had a car set for pick up, and 3 days before pick up I called, and was told it will be picked up on time. On the day of the pick up, no pick up. "It's okay", they said. There was still 2 more days that it can get to the port on time for delivery. I checked up each day and on the last day, I was told that it cant be picked up (still looking for a carrier) and that the next boat leaving will be in 2 weeks. Just avoid them and go with a larger company that has dedicated transporters. I would not have been mad if I was told that they couldn't get the transporter because I had other ones lined up, but they just straight up lied to me. read more

I looked at several car shipping companies to get a quote as I needed to ship my car (2016 Nissan Versa Note) from Maui to Washington state. (*Tacoma port is currently closed*). Hawaii Car Transport was one of the companies I checked and initially they said that it would cost $2895 "with everything included," but when I spoke to one of their agents, William, and he processed a booking/shipment confirmation, it went up to $3131 which includes insurance and a processing fee. I didn't realize that William made a booking confirmation when I simply asked about the final cost. When I got the "Booking Confirmation" email, I called him and said that I am still unsure about which company to choose and asked if I can still cancel. He said, "Yes you can cancel but remember, since Tacoma port is currently closed, we are the only company who will ship your car from Oakland, CA and then take your vehicle by truck to deliver it to Washington. No other company will do this." This is absolutely false! When I checked with another company to see if they would do this for me, (Port to Door delivery), they said yes - they offer that service, and when I said, "Hawaii Car Transport claims that they're the only company who would do this so I just wanted to check," the lady that I spoke with from the other company laughed and said, "Of course they said that. They are lying. I get about 8-10 of their angry customers every day." Now Hawaii Car Transport is sending me an "Action Required" email every single day to agree and sign to their Terms & Conditions: "TO AVOID ANY DELAYS WITH YOUR BOOKING, YOU MUST AGREE TO THE TERMS AND CONDITIONS BY CLICKING THE FOLLOWING LINK." I suggest reading those terms before signing anything if you decide to make business with them. Thank goodness I didn't sign the Terms and Conditions of this company. I trusted my instincts. They seem very sketchy, especially after not answering any of my calls anymore after I said I might want to cancel, and based on their reviews here on Yelp, it appears that a lot of their customers who made business with them are highly dissatisfied. I would say be cautious with making business with them and trust your instincts. Get a quote from other companies first and weigh your options before signing an agreement with them. read more

Hawaii Car Transport - Hidden fees. - Vehicle Shipping Near Me

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I shipped with them earlier this year and the shipment was delayed a week, so I lost a lot of money on hotels waiting in San Diego for a week. On top of that, one of their sales reps, Nick Miluzzo- was rude when I did the online quote for the return trip. Going with another shipper. When you disrespect your customers, they don't come back. read more

Good price. Picked up from my house and transported to Cali, then on a boat to Oahu. Shipped in a timely manner. Good communication. Very satisfied. read more

This company has gone down since we used them 3 years ago for a vehicle shipment from Florida to Hawaii. Once we were notified we were being sent back to Florida, we did our due diligence in looking for car transport companies. Since we had a good experience with Hawaii Car Transport before, and they were giving us a return customer discount, we decided to use them again, even after the numerous calls every week from Anthony while we waited on DOD to tell us when we were leaving and giving us our orders for that date. Since we can only ship one vehicle with DOD, we had to look elsewhere for the spouses' car. Once we paid for the shipment, all contact stopped unless it was to get the paperwork needed for the car shipment. When we shipped from Fl to Hawaii, we did not need a bank letter releasing the vehicle, but now we are sending it from Hawaii to Florida, we all of sudden needed that release. The car was dropped off on 12 March 2025. The vehicle departed on 18 March and got to California on 23 March 2025. That is when crap started. The vehicle supposingly was not released till 28 March 2025. The estimated delivery date was 3 April 2025. We did not get the car on that date. In fact, when we called, we were told the car had not been picked up and that no carrier was even found yet. It took them until 9 April 2025 to pick up the car with a delivery of 14 April 2025. Here we are on the actual new delivery date of 14 April 2025, and no email or call yet. When calling Hawaii Transport, we were told that no information was in their system even showing the car was picked up on 9 April 2025 and that the delivery date may get pushed to later than 14 April 2025. Transit times on their website from Hawaii to Florida are 14-16 days. Here we are on day 22 and still nothing. The company knows when the car will be shipped and supposedly a 5-day hold period and still does not plan a transport company to be prepared for the shipment arrival on exact dates. Arrived on 23 March 2025 at port and then 5 days for release (28 March 2025) and still no transport, until 9 days after that. Looks like piss poor planning and the company has no knowledge of operations and what is going on. So my recommendation is to FIND ANOTHER COMPANY. DO NOT USE HAWAII CAR TRANSPORT. Read other reviews and it seems these actions are a trend. This post will be cross-posted to other review sites, because they will not allow me to post a review on their webpage. Update** Now the car company is saying the car will not be here till 17 or 18 April 2025. DO NOT TRUST ANYTHING THEY SAY. They will lie to get your business. read more

EDIT x2: We actually received a call that our vehicle was ready days before it was scheduled to be ready. We were not in LA yet and had to pay a storage fee, since we planned to be there based on the cars arrival. That's fine. Expected. Upon picking up the vehicle in Los Angeles, we were at Pasha for over 1 hour as they did not have our pick up confirmation on their list. Back and forth calls with Pasha, HCT, and staying on hold was ridiculous. Especially the pick up being right outside of Compton and not the safest area with all our luggage and no other transportation. It was eventually figured out. Not impressed. Still wouldn't recommend shipping with HCT. EDIT: After calling back at a later time to request that my car (that hasn't been dropped off) to be cancelled so I could ship with Matson, Michelle from Hawaii Car Transport asked reasoning. I explained the situation and she put me on hold. When she returned, she let me know that it was a mistake to have been charged $2390 for one vehicle to be shipped off island and that we will be getting a refund for it. I was still hesitant about shipping my vehicle with them after this shady business, but Michelle assured me that it was a mistake on their part and everything has been fixed. I will continue to update this thread as we receive our vehicles in California. My next main concern is actually receiving it on time in California, as we have a tight timeline of pick up, since we are driving to Las Vegas. ORIGINAL REVIEW: Horrible experience with Hawaii Car Transport. I wish we would've done more research and avoided this company. This company is shady. You can hardly get a hold of them, they will charge your card/checking acct for over 100% of what the quote says, and they are blatant liars. I was not told of the hidden 3% credit card fee when they took my credit card information. It was increasingly difficult to get a hold of them to change the card information, or for any reason at all. I decided to just leave my credit card on the account anyway. We got quotes for our vehicles to be shipped off island to Long Beach at $2190 for both vehicles. We dropped off one of the vehicles last week and my fiancé was charged $2390 for ONE vehicle. We have an email from the company clearly stating $2190 for BOTH vehicles. The representative on the phone reported that since he has a truck, it's significantly more expensive. We hung up to verify that the price on our email was correct, called back, waited on hold again, and the same lady answered. She suddenly "didn't recall" talking to us, but it may have been that all the women there have the same sounding voice? They don't answer phone calls with their name, which makes sense since they don't want to be identified after disrespecting their customers. We continued to go around in circles with this lady as she got ruder and ruder. I even requested to just pick the truck back up and ship with another company, in which she told me was not possible (even though the truck isn't on ship yet). Now reading the other reviews, I see that this is a common problem. We also have to deal with the fact that our cars may or may not be shipped on time and arrive on time based on other reviews. I'm truly sickened and frustrated - I do not wish this on anyone and hope that everyone does due diligence research before shipping with this shady company. read more

If I could give less than one star I would! This experience has been complete TRASH!!! 2 days before my car was supposed to arrive at destination port I was advised, after business hours, that my car had not even left the island and would not leave the island for another 3 weeks. My Husband and I specifically planned 2 overseas moves based on these timelines and paid out of pocket to use them based on when they said the car would arrive at it's destination. When I called to advise that I found it unacceptable we were not notified of any delays prior, in fact had been advised the opposite, they did not care whatsoever!! I asked if the could deliver my car to a hotel near the port at no cost once it does arrive given the error on their part and lack of communication. Flat no. Just kept repeating themselves and saying they had no idea there was a delay which is why they did not tell us. Makes zero sense and they give zero F**** about their customers! NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Worst company I've ever dealt with. Ship your car directly with Pasha instead. I NEVER write reviews on companies, that's how awful this company is. When I requested a quote, they'd call pretty often trying to finalize the deal. Cool, they're communicating. Well, the time came when I moved to Hawaii so I rang them back and finalized my details over the phone. They told me where to drop it off, how to track it, etc. Cool so far. Well, my car apparently missed the ship even though I dropped it a whole week prior (on their "At Port" date). I got NO CALL, NO EMAIL, NOTHING. Zero communication. I called them, using multiple numbers, sat in holding for hours combined. Never a single person picked up. I left multiple messages, even with William Lopez, the guy who originally finalized my order. Nothing. Then a few days later I check tracking, and sure enough now my car doesn't leave for 2 more weeks. Well, those 2 weeks go by and I'm writing this the day after it was supposed to ship the second time. Still no courtesy call or email. So now I am not really expecting my car for at least another 3-4 weeks. They will not cover rental costs or anything. They would tell you tough shit if you could even talk to them on the phone. Avoid at all cost. Use Pasha directly. I had a friend use Pasha and ship their car a whole week after I dropped mine off and his is arriving today, on time for him. If you HAVE to use this awful company, use a credit card, and if you experience what I've been experiencing, do a charge back and get your damn car back. read more

Avoid this company for shipping at all cost!! They damage vechiles and do not take responsibility at all! They are extremely unprofessional and rude! We have sent so many cars through them and they damaged our truck this round of shipment and when they were held responsible they stopped replying and answering for the damage claiming it wasn't them when it is clear on paper it was them! read more