Earlier this month I shipped household shelving from Honolulu to kawaihae...when it arrived in kawaihae several days later via mixed cargo containers..I went to pick it up with my little honda civic. I was figuring that I would've had to have made 2 trips from kawaihae to Kailua-kona for sure...in kawaihae, I was assisted by a young man from puna..named "Nalu." Nalu was amazing...he said don't worry..I am sure that I can fit it all in your car...so that you don't have to make 2 trips...He measured...and he did fit it all...Nalu saved me about 70 miles of travel and time...that day ...mahalo nui loa nalu...you are amazing...Virginia schreiner read more

So far nothing is good about them. I'll follow up if/when my shipment arrives. Based on what I was told scheduling it is merely hoping it actually ships. Doesn't guarantee it will. Wish there was competition here so that they were held accountable. read more

I shipped a SUV from Maui to HNL and went to the port to pick it up in an Uber. Easy to get in once we explained what we were doing to the rather gruff security guard and the office is easy to find, and the staff helpful. I paid there and got my paperwork completed. Unfortunately when I went to pick up my vehicle it had a ding in the bumper where someone had backed into it while it was being shipped. Not great to have to deal with, but the ladies in the office and RORO office, and Rochelle who handles the insurance claims, went out of their way to help, were friendly and professional, and made the process a lot easier than I expected. Their friendliness really shone through. Thank you ladies :) Shipping the SUV from the Maui end went well, just book ahead and have the correct papers and drop off on time. They made it easy once I arrived, although they never answer the phone. We filled our car up the windows, with the back seat as far back as it could go and tied it up with a security cable and everything was in place when I picked up. We shipped a dismantled peleton bike and office chair, tools, gym equipment and lithium batteries that we couldn't send over with air cargo. Is is the 3rd time I have used Young Bros to ship a vehicle and the first time one has been damaged. read more

They have no competitor for inter island shipping and that's the only way they stay in business . Customer has no options. They suck big time, customer servise is a mix , some are professional and normal some are rude and extremely incompetent. No one in their sane mind would recommend them but like I said if you have to ship a car , you don't have a choice that's affordable. I hope another company opens up soon who'd be more competent overall . I dropped my vehicle off on 7/22 was supposed to sail 7/27, due to mistakes exclusively on their end they finally shipped it 8/3. No one notifies you of any delays, changes etc etc. They do pick up their phones at least . And then it's a gamble who you gonna speak to and how they will speak to you. Unprofessional is the word best suited to describe this company and they still charge 750$ to ship from Oahu to Maui , which is not cheap considering what you get. read more

Young Brothers went above and beyond when transporting my sister's truck from Honolulu to Kawaihae. I didn't have my license with me, so I couldn't go inside the facility, but the staff kindly allowed me to wait outside the gate--such a relief! Later, we realized my sister had accidentally left her phone in the truck, and it had already left with the barge. The workers quickly notified her and reassured us they would take care of the phone until she could pick it up at the Kawaihae destination. When my sister arrived to retrieve her truck on Hawaii Island, the first thing the attendant did was hand her the well-cared-for phone. That level of thoughtfulness and professionalism is rare and truly appreciated. Mahalo, Young Brothers, for providing not just great service but also peace of mind. Highly recommend them for your transportation needs! read more

Total abuse of power. Just because you drop your equipment off doesn't mean they will ship it. Get to another island and go to pick-up equipment for the job only to find out they changed their minds and decided not to ship. Not for any reason. No notification. A lot goes into making a job happen. It is a big loss of money and time when you can't do the work. YB never refunds you either, and they pull this crap all of the time. They are heavily subsidized by the state, so yes, I think they should be held accountable, but we all know that will never happen. read more

Well Yelp, would I recommend Young Brothers? Just so you know, they are literally the only game in town so recommended or not, you would have to use them. PERIOD Dot. Nuff said? Let me list the skinnies If you are shipping a vehicle either interisland or to the continental us, please know 1) you will need a reservation (do this online) 2) title and insurance need to be in complete and full order 3) vehicle must be shipped empty (not only in content but also in fuel) 4) you will need a photo identification to drop off or pick up 5) and try not to drop off in the mornings because the big shippers and truckers are there... If you are shipping goods my advice to you is to hire the professional movers to get you through the process of shipping.... Pay the fee and save yourself some stress and anxiety Happy Shipping read more

Young Brothers - Shipping Centers Near Me - Honolulu, Hawaii

about the crapieat way to ship inter island, if you could at all avoid young brothers. CustOmer service does the best they can.The shipper as a company is at best full of elitist Sh)theads! who only think bottom line! WE NEED THE SUPER FERRY BACK, so we as local folks can have proper service. this is a @stupid" shipper! and like Hawaiian Air have a monopoly! AVOID IF EVER POSSIBLE YOUNG BROTHERS. I shipped a family car from Maui and was charged a big chunk of cash, I gladly paid because I needed the car. I was told to have car brought to pier a certain day, did that, paid the shipment fee, and was told it would be at the pier on the 12th to wait for a phone call. no phone call by the shipp on that day so I called oy to find the car was ready but the shipper was going to close in a hour which gave me no time to pick it up! now I'll neec to take additional time off to go a get it! this is a stupid company of incompetence! it isn't the customer service folks it's the sh$theads who operated the company. read more

First impression was good. They make your check-in process fairly easy if you pay attention to their color code: Blue is drop off! Yellow is pick up! Visiting their website and being prepared makes this a much smoother process. Today is my second time shipping to Kauai. Inspection process to insure your car is safe and ready to ship was fairly fast and I chose to sign the waver to load my trunk and back seat with personal effects. Dropping off on a Thursday morning at pier in HNL and picking up in Kauai on Monday? Make sure your gas tank is at 1/4 or less! read more

See all

I've been using Young Brothers to ship my car back and forth from Honolulu and Lanai and each time the process has been on point and straight forward and this most recent shipment was no different. To ship a vehicle, you need to go online and book a reservation. Once you send in your reservation request, you get a confirmation email of the day and time you're able to bring in your vehicle to ship. Make sure to print a copy and bring that with you when you bring your car in. Be sure to pay attention to your time because back then, I was actually able to check in my car any time but now it's on a scheduled basis. When I arrived at my designated time slot, the lady confirmed my rsvp and shortly there after, she took in my papers that had all my info of my car and the destination to where my car would be shipped to. This was such a easy process because back then, they would make us fill out everything there. (Sorry when I mean back then, I would say the last time I shipped my car was maybe 10 years ago.) Once my papers were verified the lady then inspected my car just like that, done. I probably was at Young Brothers for less than 10 minutes. Also being that I just shipped my car, I needed to walk back out to the main roads, when the nice lady who checked me in asked if I needed a ride to the entrance. A++ to customer service!! My parents picked my car up on Lanai and they informed me that they also had an easy time getting the car from the barge. The down thing was it was kinda pricey to ship my car this time around then back then, but other than that's, thank you Young Brothers for shipping my car safely to Lanai. read more

What a great experience I had . Shipping vehicle to another island , the whole process was so easy. Everyone I interacted with was super friendly and helpful. Service with aloha at Young Brothers. read more

Interisland car transport went smoothly. Able to fill the trunk and back seat with personal items. Polite staff. Con: $500

I shipped my car from Maui to Oahu. Filled out the form at home, emailed it in. Got a confirmation email 3 days later with a scheduled drop off time on my requested date. Followed all the rules and check in was quick and easy. Picked it up on Oahu after getting a phone call. No damage and everything I packed in the back was in tact. Big read more

Young brothers how long established business adventure island shipping. Their main yard he's located on Alamoana Boulevard, very secure very organized very professional don't have to worry about your stuff getting lost or stolen I ship with him several times including trucks we are happy to say theyNo they doing in the boat arrives on time read more

Young Brothers - Follow the blue that to the car shipping café they even have espresso and donuts - Shipping Centers Near Me - Honolulu, Hawaii

I'll admit, I was apprehensive when taking my car there to be shipped to Kauai. Based on others reviews, I was expecting my experience to be unpleasant. It was exactly the opposite. The person I spoke to over the phone was pleasant and extremely helpful in helping me with directions to their location, and even how early I should leave my home! The person that checked me at the gate and checked my ID was also very pleasant and professional. Finally, the lady that processed my paperwork, and the vehicle inspector were both unbelievably friendly and helpful. They explained to me how they were going to do their inspection, and pointed out the things that they would document regarding existing damage. I would not hesitate using young brothers again when shipping a vehicle to the neighbor islands! read more

Young Brothers - Shipping Centers Near Me - Honolulu, Hawaii

I had a positive experience with Young Brothers (YB) Hawaii. I shipped a vehicle over to my son in Hilo that went smoothly. Here are the steps I made and I hope it helps you: 1st.... Go to their online website. www.htbyb.com and locate ship goods/vehicle. Call number to make reservations. 2nd....Get to YB at the gate 15 minutes before your scheduled appointment time. Stay on the lane to the right. Have your identification and reservation invoice. 3rd....Follow the large blue dots on the roadway. It will take you to the right behind the second building (Customer Service/Cashier Bldg). There will be a parking lot and a two container building. At the desk, there will be a sign in sheet with name and time appointment. A Service Attendant will complete the vehicle intake and clearance. The Attendant was able to give me information of when the ship will be at Hilo and when I will be called to pickup the vehicle. Paperwork was given to me. I went over to the cashier's office to pay for the shipping. 4th....They called my son and he went down to pickup the vehicle at the harbor. He had an easy time getting the vehicle. My experience was positive at YB and I appreciate the service I received. It was my first experience sending something through YB. read more

We needed to ship a mixed container to Kauai. Kim helped us out and was great! She gave us direction and answers all of our questions. Great service! read more

Young Brothers - Mixed container - Shipping Centers Near Me - Honolulu, Hawaii

Why am I so motivated to share that Young Brothers handled my shipping needs in an outstanding way? Because of their people. Great communication by professionals reflects the Young Brother's customer service. They listened in our needs, responded swiftly with clear advice and effectively made our reservations. It's people like Rey Viloria of the Young Brothers Honolulu Reservations Team which you'll enjoy working with. //Eric read more

I am very punctual! I came 20 minutes early than schedule.I observed that the workers taken seems to be there friends who just arrived before me and not in there roster helping them before me. no respect for time and in a way it is discrimination. First come first serve rule is very fair. Maybe they don't have huge competitor and don't care the small amount of customers they they affected with there poor service. The employees seems not friendly and only do what they please they cherry pick who they want to help so this means the rules don't matter anymore. Not so sure how there accountability works but they need retraining of prioritization for there customers not favors and corrupt the system read more

Rude employee!!!! I was trying to do a reservation with them. I called them and spoke with a lady named "Jenny" she is by far the rudest and worst employee of the company. She hanged up on me and barely tried to communicate. She came in too strong while I was being polite. I called again and she transferred me to customer service but found out she was the person that I need to speak with for reservation I was transferred back to her and the first thing she said was "Ya" rudely. read more

I am so sad to have to mark this as a 2 star review. I had honestly started this as a 5 star. Let me say that the whole shipping and paying for our inter island move was perfect. The price was good as well but where we ended up is far from where we started when we went to get our vehicle . All of our belongings arrived very quick and there was no damage. However upon arrival to the Hilo dock for Young brothers, when our vehicle came in we were less than greeted at the front by a very RUDE guard. He asked our business took our license and turned to his work crew and loud enough for us to definitely be heard said "F@$&ing Haoles " Here's the deal. I understand you aren't happy with the influx of "haoles" coming in, but be professional! This is not ALOHA! Keep your personal racist comments to yourself, don't bring to the workplace and say blatantly in front of people. read more

Shipped a vehicle from HNL to ITO. We used the services of Young Brothers in Honolulu. We heard a number of bad service, long wait time feedback from people, but luckily our recent experience was excellent! Follow the instructions provided to you, get your supporting paperwork in order and make sure you have less than 1/4 tank of gas in the vehicle. Have your reservation completed with YB and your booking number on hand. You wanna make sure you arrive early, take a number to hold your spot in line, have your current registration papers, insurance card and less than 1/4 tank of gas in the vehicle. This will save you time and will help you get through the process quickly. Fill out the form provided by YB, have contents in vehicle packed and ready to go and your key ready for their staff. We dropped off vehicle on Monday in HNL, vehicle was picked up in ITO on Friday. Awesome service. Nice and friendly staff. Thank you Michelle & YB. read more

Young Brothers - Check in here to pick up vehicle. - Shipping Centers Near Me - Honolulu, Hawaii

See all

What in the actual hell is the problem with this company?! Sat in a lot for over an hour trying to pick up my car. 3 employees working this section literally disappear for 15+ mins. The reason? They are on a damn break! You have got to be kidding me. So being horribly inefficient warrants a break? What. The. Hell? read more

Update to my previous post. Truck is in the shop getting estimated instead of in Hilo with the hard working family it should be with. No formal apologies from Youngs Brothers to date. read more

See all

Young Brothers is located along Nimitz. When you enter the shipyard, you show your I.D and proceed to the office to fill out paperwork if you didn't do so prior. My man had a number of pieces of bulk items to ship to an outer island. He called a month in advance to coordinate their shipping schedule with our schedule. We were informed that if we wanted to be able to collect the shipped items on the other end at the date we desired, we would have to have the items in the shipping container at the dock by 11:30AM today (Tuesday). Apparently, we were told wrong because the deadline was yesterday... Now, my man has to figure out who will collect his shipped items since he will be back here on Oahu by the time his things arrive. Since Young Brothers is pretty much the only option when shipping to outer islands, my advice is to call multiple times to make sure you get consistent information. I have other friends that use Young Brothers' services for vehicle shipping to outer islands and they seemed to have no complaints. The customer service is very friendly, though. The two women that helped us load our things into the shipping container were extremely pleasant and answered all our questions. read more

I was told that." Mixed Cargo"pick-up was today, Tue. 8/4. Got to pier 39 at 9:30, paidmy bill and am still waiting in li e to get too taken. Meanwhile, they are allowing only one or two vehicles near the containers.. they suppose to close at11:30its now 12:40and there are still20-25 vehicles in font me, with well over 50 still inline... Refund should be happening now, read more

They treat you like a shit ! Especially customer service . Back side of the building here in Honolulu location , I'm not talking about all other islands . I'm the customer , which brings a lot of money every month to them ! My title for vehicle got lost by them and the manager won't help . Her name is Nalani Say . I hope she gave me her real name . She's giving me hard time . Arguing with me , and won't hear me . And I hope that owners of this company see this message.. it's a BIG COMPLAIN read more

If you want to waist your whole day, come here. They don't care about you. They take lunch and leave you baking in the hot sun. Any other business would go bankrupt but these guys are the only show in town. The deserve zero stars after my experience today. read more

Young Brothers - Waiting line for mixed cargo. - Shipping Centers Near Me - Honolulu, Hawaii

I love coming to Young Brothers to do my shipping or receiving of cargo to and from the neighbor islands , they are extremely busy and like all piers and have a lot of moving components and rules and regulations that need to be followed. I know it' seems like a lot to take in when you get hear but it really is not . The people hear as well as most of the customers are really helpful and patient , I must say that it is a finely oiled machine that works really well when its working , I see it as a vital part of our lifestyle and our economy , they are able to take anything from a few oversized boxes to your farm animals and automobiles , they take the utmost care when receiving your items as well as shipping them , the customer service agents are all so friendly and helpful they make my experience every time I come here a positive one read more

Picked up a shipment at YB Oahu. It was a seamless operation. Customer service was excellent as was the person who showed us where the container was. Easy process. Only gripe is that I was in line in my car for an hour. Seems it is one line for drop off and pick up. Separate lines would speed things up. Overall happy with the experience. Lenore in customer service is fabulous. read more

Shipped mixed cargo from Oahu to Kauai. The customer service was excellent and very helpful, walked me through it all and showed me the best way to stack everything. I can't say enough on how grateful I was for her help, I am just sorry I didn't ask her name because she was wonderful and patient. read more

Many years that I been shipping a lots of my product to Neibroer island it never disappoints to the service

Weirdest company ever. No one ever picks up the phone. I've tried calling at least 5 times for two weeks. It just rings and rings during business hours and just goes busy after about 2 minutes of ringing. They said it was some telephone issue with the phone company when I contacted them via Facebook message. A few days later I followed up via Facebook message and asked when they would actually be calling me back. My phone rang a few minutes later. Spoke to a rep who was not particularly helpful but I still went with it and decided to book with them. They transferred me to their sales office in Honolulu and the same thing. The phone just rings and rings and no one picks up. If this is the level of service they provide before I give them my business, I have ZERO faith in the follow through process that they're gonna ship my things. Can't believe I have to chase down a business just to give them my business. This is true sign that it's gonna be a hard pass. Besides, it doesn't look like they want any business so I guess it's a lose-lose situation :) read more

The reason it's so horrible to ship with them is one reason and one reason only. The company gave IPads to a already none efficient process with people that are computer illiterate. They have you get your keys to your car and pay then go sign in for three guys that take a hour to sign you out for no reason. Why do you wait for someone to do nothing when you have a guy at the gate? Have him sign off that nothing was wrong with the car and voids you of any liability and speeds up the process. Come on young brothers get with the times brah! read more

Shipping a vehicle to the outer island? Start planning ahead. We just shipped our son's truck to Hilo and they only ship on Tuesdays and Saturdays. You should make your reservation at least two weeks in advance. Even with the reservation, they can't guarantee it will ship out that day. What's convenient is that they allow you to pack the vehicle. Nothing on the front seat, behind the driver's seat or above window level. If you have a car, you can pack the trunk. Once you get to Young Brothers, there's a guard at the gate. Follow the blue line until you get to a sign. The sign says to wait for check-in, but you do not need to wait. Park your vehicle and you can wait in the small container office. Just need to fill out forms, they inspect your vehicle, then off to the payment office. There's a long line of vehicles so get there early. Although it looks so busy, the process is pretty well organized. The truck shipped on a Tuesday and arrived there in Thursday. As mentioned, we packed the truck with a TV, crock pot, pots, containers, groceries, liquor...all arrived safe & sound! I think the cost is by weight and cost around $490, not too bad. read more

Young Brothers - When you see this sign, you don't have to wait. Park and check-in at office. - Shipping Centers Near Me - Honolulu, Hawaii

See all

F*** Young Brothers. Their customer service sucks. Rude, impatient, and petulant. And my tax dollars are helping to bail these losers out?

Great Customer Service! Friendly Forklift Drivers. Long P/U Lines, boo! read more

Damaged my car and their insurance company isn't responsive on the claim. Young Brothers- your "customer service" includes the whole cycle- including how your insurance company handles damages. read more

Shit company. It's a shame they can get away with it too because they're a monopoly. Had a confirmed res for 11/22, booked it awhile ago. Then I get an email this week stating they can't send it because the dumbass who took the res didn't know YB was closed the next day. (Didn't state anywhere on the site they were closed for Thanksgiving and they would not accept reservation for day before.) Now their soonest isn't until Dec 7th. I wouldn't be too pissed off had they let me know sooner that they couldn't ship, I had to take off work just to work around their schedule. YOUNG BROTHER SUCKS ASS! read more

Trying to ship out a vehicle and i was 5 mins late to my appointment and ive been waiting for over an hour i see the workers inside eating and talking stories while me and another person waiting to get checked in read more