I needed to have an old vehicle removed from my driveway and I didn't know where to start this was my first junk car removal. Came on to yelp and this was the first company to respond , I mean in the first 5 minutes this company called me to tell me they were available and can have my vehicle removed from my driveway in 45 minutes. I asked if there is anything I needed to give them. ( Ex: title , registration) because I had nothing to show or give them. Once they arrived it literally took them 6 minutes to hook up and get out. And it was FREE! Now that's what you call SERVICE! Mahalo Jrock Tows it!! It made this experience a delightful one! I'll be calling again real soon to have another vehicle removed. read more

No answer when I called. Left a voicemail and waited for a call back. After an hour or two I received a message from the office saying they couldn't help because he was booked at "That time". No Date or time was ever given. How are you booked on a Date and time you didn't know about? Very disappointing. read more

My car got stalled right before I reached my home driveway and was blocking the road. Unfortunately there were failed attempts to manually push my vehicle off the road due to the incline of my street. I called my car insurance company who identified Jrock Tows it to tow my vehicle. The ETA was between 75-105 minutes. ETA was subsequently updated via text messages from my insurance company several more times which amounted to nearly 2 more hours from the end of the range from the first ETA. I sat patiently in my driveway playing traffic attendant telling cars not to enter our street and to turnaround. I decided to called Jroc directly to check the status. The dispatcher was very apologetic and said there was only one driver working on Sunday and said the driver was at Sandy Beach and would be in Kaimuki after. I got a subsequent text from my insurance company with an ETA of 30 more minutes. Nearly an hour later from my first call to Jroc, I called to check on status. This is where it went very bad.... The dispatcher was surprised the driver didn't call me yet, said he was going to text the driver and call me back right away. I didn't hear back, after almost 15 minutes of waiting patiently so I called back Jroc and my call went straight to voicemail. I left a message to call me. After nearly 10 more minutes I called my insurance company who was also unsuccessful at reaching the dispatcher and said the multiple calls also went straight to voicemail. It was already about half an hour from when I was promised to get a call back with a status update and now neither I or my insurance agent could get in touch with Jroc. I had no option but to request a new provider. I called Jroc immediately after talking to my insurance company hoping to get the dispatcher but the call still went straight to voicemail. I felt like I got stood up by this company and they were screening their calls because when I called later from another phone, the call was answered and the dispatcher said all jobs were completed for the day. When I identified my vehicle, I was asked if this was through an insurance company cause they probably cancelled the job. I explained it was because I never got a call back and calls were going to voicemail. The dispatcher wasn't apologetic and just said the job was cancelled so we are done and hung up the phone. I was very frustrated and disappointed to say the least with my experience with Jroc and had to wait several more hours for another vendor to be located to finish the job which Jroc abandoned. read more

Communication was amazing! Got my car towed when I needed. He was amazing! Thank you!

What an excellent service! They were able to contact me within minutes after requesting a towing service through yelp. I was handled with care the entire way. I have an Acura 2012 TL and I unfortunately did not want to keep spending money on repairs no longer, so it was decided to give it up. They kept me in the loop with the drivers ETA and he arrived on time. Driver was quick and efficient. All in all, I highly recommend Jrock Tows to anyone in need of towing/road side assistance. They will definitely deliver. read more

Jrock Tows It - Towing Near Me

I recently deleted my account, but this warranted a reinstate. Aloha, Jrock Tows It! You are truly a blessing! Last week, I found myself stranded on the freeway during morning rush hour, stuck in the far-left lane with nowhere to go. While waiting for HPD, cars flew past me. With no safe place to wait, I sat anxiously in my car, fearing that approaching drivers would not see me in time. Then, like a ray of sunshine, a bright yellow Jrock Tows It truck appeared in my rearview mirror. I assumed they would drive right by, but instead, they stopped! Out of kindness, they offered to tow me to a safe location--with no expectation of payment--just two caring people who saw someone in need and chose to help. Professional, calm, and skilled, they had my car hooked up in seconds, and just like that, a dangerous situation was no longer. Chastin and Nevin, from the bottom of my heart, thank you for rescuing me that morning. Your compassion and selflessness are truly appreciated! read more

Jrock turned what could have been a terrible day into a smooth, easy experience. No one wants to deal with a punctured tire, especially at the top of Wilhelmina Rise. Jrock was so quick and professional and made sure we were safe and our car was secured at Lex Brodie for the repair. It could not have gone better !! 100% recommend them, thank God my insurance led me to such a quality company. read more

Jrock Tows It - 100% highly recommend ! - Towing Near Me

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They were the first to answer my inquiry. The time window that was given to retrieve my vehicle was extremely accurate. Not to mention the driver called me to let me know he was present. Payment can be made either with cash or card. When the driver got to the drop site he gave me a call and promptly took payment upon my arrival. If you desire fast and friendly service Jrock Tows it is definitely worth it. I will absolutely use their services again. Mahalo read more

Came in the pouring rain and was stuck in mud and they pulled me out. Very good service.

1. Arrived within 30 minutes - quick and efficient service 2. Reasonably priced - Town to Waipahu -$230 3. Great communication from Yelp # to text message read more

If you're going to drive a company vehicle, you really need to act responsibly on the road. This morning (around 6:50-7:10AM) on the H-1, a yellow tow truck, JRock Tows It, was driving aggressively, speeding, cutting people off, and even creating their own lanes off the shoulder that was not a shoulder lane just to get in front of other vehicles. This person then proceed to turn on their flashing lights as if that behavior is justified? It's not!!! Driving like that doesn't make you "special", it puts everyone else at risk and increases the chance of an accident. If you're in a rush, leave earlier instead of bullying other drivers on the road. If this is how you drive, it seriously hurts trust in your business. I wouldn't feel comfortable using a company that operates this way. Please do better! read more

Very responsive communication on yelp. Tow was on time, pricing was up front and fair with no hidden fees. Our driver was very professional and friendly. Thanks!!! read more

Horrible service. Requested a tow via Progressive roadside app and was delayed for over two hours. After getting no answers we cancelled the tow and the Jrock Tow dispatcher called and laughed at us, saying it would take another 3 hours to get a tow and hung up Not professional at all. Be warned not to use this company read more

Late review but they deserve a shoutout! James was so efficient and friendly. Not only that, he was affordable and he stuck to what he quoted unlike other companies. I would recommend and use his company for future services! He did exactly what the service I requested and no added things to make the quoted price higher which was very much appreciated. read more

Quick response, professional, reasonable price from Waianae to kapahulu and back to my house. Had to get my golf cart Checked at DMV's Vin check so I can make it street legal. read more

Tonight I had the unfortunate luck of getting a flat tire on the H-3 (Tesla Tires suck and so does the DOT for thinking steal plates should be a long term solution to road defects.). By the time I could safely pull over, I had 0 psi and had to pull over right outside the Hirano tunnel. While I was sitting on the side of the road, trying to find a tower who had a flat bed, Jrock Tows It pulled up with a flat bed! The nicest tow truck driver I have ever encountered got out of the truck and walked over to my car. He asked me if I had called for a tow due to a flat tire. I hadn't. The driver was on his way to tow a car about a mile down the road, with the exact same description as mine for the same reason. (Did I mention Tesla and the DOT suck?) The driver explained that he needed to complete the call he was on, but he could come back as soon as he was done. if I wanted, he would take my number and have his boss call me to get my destination and give me a quote. I had called 4 towers before he stopped. None of them had a flat bed on the road, despite advertising they offered this service. So of course i immediately said that I would and have him my number. Within about 3 minutes, I received a call from James, who was just as friendly. He said not to worry, they would be happy to help me. I sent him my destination and I received a prompt quote via text and explained the charges. The quote was surprisingly very fair and reasonable, especially considering the distance i needed to go on a flat bed. I've dealt with a lot of towers on island and have seen some ridiculously high tow bills. When I say this was fair, I am not kidding! It took about an hour for the driver to come back, which was not a long time at all, Considering he had to get to the other call, load it, drop it off in town and come back up the H3. When the driver returned, he took great care while driving my car up the ramp, onto the flat bed, making sure not to scrape the bottom of the front apron. When he arrived at my destination, he was equally as careful. And i don't think this man stopped smiling the whole time he was working. This is a first class operation. James and his team are the definition of exemplary service and value, which seems to be a unicorn in the towing marketplace. I cannot recommend this tow company enough. If you need a tow, call them! read more

I feel compelled to leave this review following the experience my wife and I had with Jrock. Following a debacle with a lost key card for a rented Tesla, Avis sent for a tow truck. Jrock was the only one available at this time of night (21:00), and the response time of about an hour was to be expected. Jrock showed up and promptly prepared the vehicle for towing, and notified us that he would take us in to town so we could Uber back to our hotel, as apparently the vehicle was being towed to their storage facility, not back to Avis, as we had anticipated. If that had been the end of the experience, this would be an easy 5 star review. On the drive into town, the driver made several statements about Hawaiian natives and their rights to the land that my wife and I found quite offensive and racist in nature. When we finally did return to our hotel, my wife put together a 1-star review on Google and outlined our issues with the driver's comments. The following morning, the owner/driver called us, demanding we take down the negative review. He claimed that none of that happened, that there was audio and video recordings of the interaction, and that we needed "serious help". When my wife attempted to discuss this with him, he swore at her, and proceeded to hang up while my wife was talking. As someone who routinely fields complaints about business staff, I found the demeanor and disregard of our concerns highly disrespectful. Regardless of personal beliefs on whether the statements made were racist or not, it was offensive to us, the customer, and a failure to recognize that or apologize in any way, shape, or form was demonstrative of ineptitude in managing a business and poor customer service of the most fundamental nature. I believe, as my wife's review is not active, that Jrock is fighting to erase it from this platform, and will likely attempt the same with my own. It is for this reason that I submit this 1-star review for your consideration. The quality of the tow met expectation, the blatant disregard and disrespect for the customer is deplorable. It is therefore my firm recommendation that you seek business elsewhere. read more

Such a great dude! Showed up in a downpour hooked me up and got me home. If i had to describe the service was professional, timely, and spot on. Would use again! read more

After dealing with CJ Towing, Jrock Tows It was infinitely better. I contacted CJ Towing a week before I needed the service, they never came back with a quote and gave so many excuses why they couldn't. I msged JRock Tows It on Yelp and they answered right away. They came back with a quote and scheduled me in 2 minutes. The driver (sorry, I forgot his name) texted me 30 min before he arrived to let me know where he was, he arrived promptly and quickly took my car to the service center. He also texted to let me know it was dropped off. It was painless and easy. I would 100% recommend JRock Tows It. read more

I had a great experience using Jrock Tows it! I needed the tow asap and he got it done! My car was at my house in about an hour. Service and delivery so great! I will call them every time I need a tow. Thank you James! read more

Towing incident of Tuesday 7/30/24 ~ Detailed experience with "J. Rock Tow IT", the towing company via number (808) 292-0294, recommended by State Farm. J Rock Tow IT, the towing company, definitely did not meet my expectations. -Initiated service request with State Farm on Tuesday afternoon at 1706 HST to pick up my car in Makiki and to tow it to my Honda dealership in Kaneohe. -At 1720, received "Delay" message. -At 1755, received "ETA" message to be "120-150 minutes". -At 1928, received another text stating "ETA" message of "45 minutes". -At 1956, received text that "Driver en route". -At 2023, text read "ETA" to be "25 minutes". -At 2120, driver called me that they were at my address. I told him, "How can that be? I'm here at my residence in my parking lot by my car, still waiting". Evidently, he had the wrong address and was three minutes away. So, I had to repeat my address once again. I had done this on three other occasions earlier, just to make sure. -Finally, at 2125 hours, the tow company finally arrived. Please note, that at 1755, the driver called me that he was finishing a job just then, in Wahiawa, and that I would be the next one on his schedule. When he finally arrived at my home, the driver said that he was flooded with other tow assist calls. That was his excuse as to why he was late. It's contrary to what he had mentioned earlier at 1755. Evidently, he had taken other assist calls while on his way to my home. Such "Poor Service". In summation, J. Rock Tow IT, the towing company, is very unreliable and undependable. They should not be on State Farm's list of tow companies!' Absolutely "0" stars. Don't recommend this company for towing services. Your waiting will be several hours. In my case, it took more than four long hours. Auwe! "Please Note": the business owner, James J, just countered with my YELP review, mentioning that they're all about customer service. Read my detailed review of this company. I listed all of the respective text exchanges, starting at 1706 when I had initiated their services. They finally showed up at 2125 hours, A little over four hours, a lengthy wait. Readers to my YELP review, ask yourself this, is this really customer service at it's best? I don't think so! BTW, all of the text messages and times, is what I had on my iPhone. Absolutely nothing was made up! To you, the business owner, James J. I am not lying, these are exact times of our text exchanges. I am not making this up. You're only embarrassing yourself when you replied to my review. You weren't even there! Get more involved yourself with your workers when they are running behind. Get with the program!!! Would you James J be as frustrated like me if your tow truck showed up a little over four hours later than expected. I don't think so. Get real! ["This latest response is basically directed to James J, the business owner of JRock Tow It. I understand your carefully scripted reply to my YELP review to save face to avoid losing any future prospective customers from using your company. I honestly respect your stance regarding my review. I would have done the same. I stand by my "1" star rating. I would've given you "0" stars if the YELP app would've allowed it. But guess what? Here's something you don't know about my ill experience with your company. I had two family members visiting from the mainland that same evening who waited at my home the whole time. They are witnesses to my predicament that same day. They even had to rent a car for one day since my car was inoperable. Please note, that at 1755, your driver called me that he was finishing a job just then, in Wahiawa, and that I would be the next one on his schedule. When he finally arrived at my home, the driver said that he was flooded with other tow assist calls. That was his excuse as to why he was late. It comes to this, money talks and bullshit walks. Making money is obviously more important to you versus keeping people stranded for four long hours. In ending, before you respond to any negative reviews on YELP regarding your company, please talk to your workers first and investigate. Question your workers before making any rash comments. Otherwise, you'll just be putting your foot in your mouth and needlessly get more embarrassed in pushing your two cents in my past experience with your company. That's all I can say. I'm pretty sure you had negative reviews in the past. Not all experiences are positive. It's just mine that irritated you since I have exposed your company on the YELP app. Just deal with it. End of story. Enough said!"] read more

James was very responsive from start to finish. He came back with the quote right away and made sure to call back once the car was dropped off to let us know it got there okay. Highly recommend to folks who needs a tow truck. read more

I requested a tow twice and cancelled twice. The vehicle would start and then it wouldn't- twice before the scheduled tow. Well now it's fixed and James was very understanding. He didn't tow but his willingness and texts shows he's very flexible and professional. read more

EXCELLENT service HIGHLY recommend!! Quick response and very professional appreciated his service and value!! read more

Called to set up appointment for car towing. Easy setup and very friendly scheduling. They came on time and with service agreed upon. Very professional would recommend and use again. read more

I recommend James and this business without hesitation! I have a Tesla model 3 and the car had an unexpected mechanical malfunction and I was stuck on the side of the road. I was pretty terrified but James responded right away and was able to arrive within 15 minutes (much faster than what others were telling me). He was very experienced and knew exactly exactly what he was doing. He got my car from east Honolulu to the Tesla shop safely and his pricing was very competitive to others I called. His help truly exceeded my expectations during a difficult time and if you have a Tesla, I wouldn't hesitate to call him. Thank you so much and for making sure the car was well taken care of! His experience also put my mental state at ease, 1000% recommend!! read more

They are fast, efficient, and so helpful!! They made the towing experience so easy and stress-free. Truly pros, would highly recommend using Jrock Tows It!!! Mahalo James!!!! read more

Needed service in a hurry, called over 5 other towing companies, some were too busy or just rude. My luck change after calling Jrock Fast, reliable, and very convenient. Thank you. Jrock Tows It . read more

Got immediate quote for my motorcycle. And he dragged all the way from north shore to town. Great service

I had Jrock tow my motorcycle from Blaisdell to cycle city. He was extremely tentative and cautious strapping it down and towing it. Was here in under 30 mins. Thanks so much Jrock! Extra careful and punctual! Will use again if needed (hopefully won't need) Sorry didn't take any pics. read more

Awesome service! Response time was great. I contacted another tow company to remove a "junk" vehicle and kept getting the run around that resulted in a parking ticket. Jrock Tows It got it towed right away!! read more

I needed a tow for my car and I called around everyone told me about , hour half to two hours called jrock tows if he was there in 30 mins and his price was cheaper then the other company's that said two hours! With good service I would highly recommend! read more

terrible company and terrible contractor overall very bad experience with what was requested as well as the meeting times

Reasonable rates. Fast response time. Teriffic service with a friendly attitude. Check it out you won't be disappointed.

The best towing experience i ever had, Easy to set up a quote from my phone.fast response anf answered all mu questions. Took care of my car. read more

My battery died near Diamond head. Jrock Tows it came through in less than 30 min and my truck was up and running 10 min later. Mahalo!

Highly recommended! Very friendly and reliable. We got an answer right away and made the process very easy. read more

I ran into issues with my car at night, and called about ten different places. JRock was the only one who picked up. He went out of his way to help and was kind, reasonable, and extremely competent. Thanks for your help JRock! read more

Friendly guys that showed up timely and made the process easy. Hopefully won't have to, but would use again!

I will give zero stars if possible. Avoid them by all means! They are not honest! They will find a way to rip you off.