I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

Mackenzie "Eh u da Toyota guy" Young was our salesman and his knowledge and expertise was top…read morenotch! Not only did we get the vehicle we wanted but he also made the entire process go as smooth as his bolo head! Quick and efficient with great customer service, and easy to talk to like a long time friend. Highly recommend hitting him up for all your Toyota needs! Yessah!

We can't thank Mackenzie Young enough for making our second car buying experience feel easy and…read moreenjoyable from the beginning til we left the lot. We traded in our old sienna for the newer model and he walked us through all the new features on the van. His honesty, professionalism, and attention to detail gave us complete confidence throughout the entire process. We drove away feeling excited and grateful for such an exceptional experience. If you're looking for someone who will go above and beyond, we wholeheartedly recommend Mackenzie! Him as well as everyone at Servco Windward will take care great care of you and make you a part of their family. Thank you for making this such a memorable and positive experience!

I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

Jay was very informative, professional and thorough. I was dreading the experience and suggest…read morepeople go here before large dealers for a better offer and respectful transaction when selling their cars.

Jon was awesome! It was my first time purchasing a car and he made me feel very comfortable. He…read moreanswered all my questions and made sure I understood what he said. He also helped me when I needed help with insurance. 10/10, 5 Stars. It was like I was dealing with a trustworthy friend. Thank you Jon!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

If you are looking to buy a car from Honda Windward, ASK FOR CLAIRE. This would be the second time…read morethat she has gone way beyond out of her way to help us. She is just awesome! No other words needed! Mahalo Claire for all your help! you too Stanford.

Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

I came to Windward Auto Spa in Kāneʻohe for their great oil change deal for my Honda Civic, and I…read morewas really impressed. The service was quick, efficient, and hassle-free. As a bonus, they even included a complimentary drive-through car wash and wipe-down, which made my car look amazing afterward. Overall, a great experience with solid service and value. I'll definitely be coming back again!

July 25, 2026: My car was super dirty and definitely needed a car wash. Windward auto spa doesn't…read moreservice like it used too. Prices gone up like everything else. I paid 24.00, for the works. Got to the end to ask for a Sep serve vacuum. AND they no longer offer "FREE" use of vacuum! And my car was not wiped down after the wash! Did you know now if you want vacuum (service) which I believe it includes wiping down tte interior, there's an additional fee of $15.00 something (they said) plus the cost of the car wash. So you will be winning nearly $40 for a full package. I think there are places that may not charge this much. I won't be returning. Btw.... I don't think I saw a sign say anything about free self vacuum is no longer available.

Went to get a all wheel drive vehicle was told no vehicle…read moreavailable. While talking to salesman, was told a customer was turning in a rogue vehicle with all wheel drive. Asked why the customer was turning in the vehicle. Salesman said they were purchasing new vehicle. decided to purchase rogue. after sale, when cleaning vehicle to bring in for service, noticed rust where spare tire was stored. to shorten the story, the y refused to do anything,and was told that it was not their responsibility to repair the damage. sales manager walked me through their lot, checked other rogues. found 3 rogues, the same year and one year older that had rust in same area as mine. they still refused to fix the issue. said it's my responsibility. come to find out that the rogue was not being turned in by a customer, but was owned by King Windward. looking forward,like to let people know about bad customer service and support from the dealership

Yeah parta are hard to get. Brought a 2023 GMC truck and had problems the next day. Took it in…read morerhree times until they found the problem. Mind you, it's been almost four months already. I do not fault them for the lack of parts. It's just disappointing to buy a new toy and have it broke the next day. I know auto sales are final, wish they allowed me a full refund and check for another truck.

I was 8 months pregnant & my car was about to fall apart.. I was honestly a little nervous to buy…read morefrom this dealership due to the look of it BUT do not judge a book by its cover. I did end up buying a 2018 Hyundai Elantra w/13k miles on it.. they had actually just got the car & were still in process of fixing a few things. Because I bought the car over a holiday weekend, they were not able to get it into the shop for a few days so they allowed me to take the car home until the shop was open and at that time they gave me a nice reliable motor car while my car was worked on.. they fixed everything. Once I hit my car back I realized it was pulling to the left & seemed like the alignment needed to be done.. with no hesitation they arranged a time for me to drop off the vehicle and get a loaner car so that they could fix the issue.. figured out something in the alignment was bent so they fixed it & in the meantime I gave birth.. this shop is located in Honolulu & I live deep in the west side. My husband is military and works 24/7 therefore I am full-time mom and with a newborn it was stressful thinking about how I was going to get to Honolulu to pick up my car.. no worries.. they sent a driver out to switch cars right at my house. I can not recommend this shop enough.. they are reasonable, reliable & affordable. They are up front & honest. I had a great experience & highly recommend Today Auto!!

Just had another conversation about my key fob with the service man and he is SO BLOODY RUDE!…read more I'm on my 4th or 5th Subaru, but the one before last I brought in for some compressor recall. They replaced the part but 2 weeks later I sold it and there was a problem with that replacement. The friend I sold it to took it to his mechanic who said the problem was Subaru's replacement of the recalled part. I took it back to Subaru and the denied any culpability. My friend took it to another mechanic who agreed with the first one. I took it back to Subaru and they refused to fix the problem. I gave my friend back some money to have it fixed.