This is moreso a review of their Joke of an app. Whoever designed it should be fired. First - we order all the time, they did a update and blew away my favorite order. 2 - my address is in FL for my credit cards - can't use apple pay, it defaults to OHIO, why???? 3. If you try to order and fails (because it never occured to the developers that prople live outside of ohio) then you have to call - the app shuts you down from ordering at all. 4 - we have a Marco's opening soon, so I won't have to deal with this company much longer. 5- the spam to order extras is annoying, the specials are not really special, stuff no one orders. 6- nothing for loyalty or returning customers. read more

Josh and his team are amazing! Our Order is correct every single time, and it's always on time! Thanks to the Masters! read more

Master Pizza - Pizza Near Me - Chagrin Falls, Ohio

Everything is bad about this place. In my experience you will have less than 50-50 chance your order is correct. Tonight I ordered a pep with onion and I got a cup n char pep and sausage. Company response was "Sorry". No refund. No new pizza. Skip this place. read more

Chagrin Falls Location: Burned Bites. Cold pizza. Unskilled manager. My order went to Chagrin Falls instead of Eastlake. Manager refused to send order to Eastlake..... by the time order arrived the order was cold due to driver errors. read more

I have going to Master Pizza locations for over 40 years. Great food and service. People are always pleasant.

Great food and quality of services! Good variety of pizza types to choose from! Location is close read more

I placed an order for delivery and was surprised to be asked how much the tip would be. When I said, I didn't know how the delivery would be handled. I was told that would depend on the tip. I think it should work the other way around. read more

I have been going here for a few years. Yesterday, I was fortunate and met the owner, Michael LeMarco. Very gracious and the pizza was phenomenal. Definitely recommend. And reasonable prices. read more

Never delivered our food and told us they could only issue store credit. Told us to call our bank if we wanted out money back.

Bait and switch - salad is advertised with slices pepperoni, but I received crumbled - fine for the family, however I have an allergy - currently removing tiny pieces of meat from the salad - sell what u say u sell read more

Master pizza is the taste of my youth, as they supplied the sheet pizzas to my middle school decades ago. When they opened in chagrin falls a few years ago, I was thrilled. It's just as good as I remember. Their rewards program is very generous and I've earned quite a few free pizzas in the past few years. The Detroit style pizza is the favorite of my fiancé and delicious if you like sweeter sauce. I stick with the old standby- pepperoni, ordered well done. Updating my review to say that I tried the Big Fold pizza this week and it is AMAZING! My new favorite pizza in all of Cleveland. read more

Popeyes pizza is great but they don't have enough artichokes, spinach, and tomatoes on it. The white sauce is great and not heavy at all.

Tried a different pizza place this past Saturday evening. Master pizza (Mentor & Mayfield) used to make a very pie back in the day. So we ordered from the Chagrin Falls location. Ordered the special - 1 large, 1 topping & a large house salad ($20) along with a medium Manhattan ($17) for pickup. The young man who greeted me & cashed me out, was very friendly. Got home and both pizzas looked good, but flavor/taste was lacking in both. Nothing special, hence the average rating. Probably would have been a 2 star rating if not for the friendly young man. Needless to say we won't try again at this Master Pizza location. read more

I found a few pieces of bacon on my vegan pizza. It was near the edge of the slice, so I assume there was some cross-contamination when the pizza was cut. Incredibly disappointing. I had heard great things about both the gluten-free cauliflower crust and the gluten-free Detroit style crust, but the cauliflower crust was disappointing--it was extremely tough and generally unpleasant to eat. The gf Detroit crust was alright, but there were hardly any toppings on it. And while I understand that gf crusts and vegan cheese are more expensive, the pizzas were ridiculously overpriced. read more

The food was good. The service was great. The ambience was your typical pizza joint. The value was well worth it.

Tried Master's Buffalo chicken, Manhattan white and Popeye (all vegetables) with a large group. Everyone loved these. Comments received were that it was nice to try something new, and not have the same old thing! We had two of each, and they all went quickly. The event was at church. Being a service to the community, we were given a discount on our order. Thank you, Master Pizza, for your kindness. read more

Overcooked cheese, raw crust, not cut through, incorrect toppings. I try this location once per year, and they still can't get it right. Wish they would, I prefer to support Chagrin businesses. I'm done with this one. read more

Honestly some of the best pizza I've ever had is at Master Pizza. The light and happiness on everyone's face whenever we order a pizza from Master's is incredible. The sauce is incredible with Melty cheese. This is a must try for any pizza lover. Would recommend. read more

This is my first review and first time ordering pizza delivery. i think the experience went well and the driver/server followed the directions i put in the comments. the only things that make it a four out of five is the pricing and that it took a while. but then again it's not totally their fault because u have to consider prep, bake, and drive. overall tho i say it was good. read more

The orders are wrong every time and nobody knows how to do anything there. The manager is horribly rude. Eat anywhere else and save your frustrations read more

Master Pizza - Supposedly a pound of wings.... - Pizza Near Me - Chagrin Falls, Ohio

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Hi. Hello. Just wondering what makes the pizza a Detroit Pan Pizza? Is it sauce on top?! My family is from Detroit. So I think it's similar to Louis Pizza?? I am analyzing my food too much. It wasn't bad! Kinda salty. The regular medium pizza we also got was not the best crust. It by no means tasted bad or was cooked poorly, it just didn't WOW me. Kinda fluffy. When it comes down to it, they won't be replacing my go-to local pizza place. For those out there who care: it is not a sweet red sauce. read more

We had an amazing delivery today from Master Pizza! It was right on time, and I had asked for a future time! The food was so good! We had a great pizza, pasta with GF meatballs and garlic bread. Every bite was delicious! We will be back every time we want pizza delivered! read more

We have given this place so many chances to be good again. I can't remember the last time we actually received a well done crispy pizza like we order. I usually expect they will forget the sides of ranch but tonight they forgot the mushrooms on my pizza & the pizza we did get was soggy & undercooked. I loved this place when it was good & sadly we will no longer be giving it any more chances. read more

I can't remember the last time this pizza was on time for delivery. I can't remember when my "pizza points" were accurate (plus they were zeroed recently with no explanation why). It only matters when there is competition. This is one of three that deliver to me, and Master is 150% better in pizza quality, but be prepared to also wait 150% longer for delivery than promised, and while their staff is always greatly polite, helpful and nice, prepare to try and make changes to your loyalty plan and call to see when you may actually get to eat. The pizza is a 7/5, the service is a 5/5, the track record for about the last 8 years is a 1/5: 13 of 15 overall. Eat this incredible pizza before there is competition, because they will disappear when there is. read more

I can't understand all these 5 star reviews... this place is so inconsistent... The first time my family and I ordered three small pizzas... they messed up the toppings on two of the three pizzas and acknowledged it but they were too "busy" too fix the pizzas or the check.. it was really unbelievable.. (i've worked in the service industry my whole life so when I say unbelievable I really mean UNBELIEVABLE) I was always a huge fan of the barbecue chicken pizza... We ordered a large last night (after I raved and talked everyone into it) and I've never had worse pizza... it was awful and out of 7 people it was hardly touched... VERY INCONSISTENT and smothered in BBQ sauce so much that it was soggy.. We also ordered Togo two large house salads and I they gave us enough dressing for a piece of lettuce... literally nobody had dressing for their salads last night!!! totally disappointing I'd find better pizza and service elsewhere read more

Loveeeee master pizza! The pepperoni passion is amazing, cold! Seriously try it! Also the Detroit red top is my absolute new favorite! Pick up time is usually always 20 minutes....even on Friday nights which is very convenient! Great place! read more

The sides were better then the pizza. The bread bights we're great and the pepperoni pizza only had 3 pieces of pepperoni on each slice. I felt like it was a little on the skimpy side of things. Very friendly and would go back but will not get the pepperoni pizza next time. read more

Great pizza that really deserves all of its awards! The staff was also very friendly. We visited from out-of-town but plan on stopping again on our return. read more

Master Pizza - Pepperoni Passion was delicious! - Pizza Near Me - Chagrin Falls, Ohio

The service was super friendly and fast. I had the gluten free Detroit style pizza. It was the best gluten free pizza I have ever eaten ! I will definitely repeat at Master Pizza! read more

Hands down the best pizza spot in Chagrin. The people here are down to earth and make a solid pizza everytime. It's always nice and well done, just how I ask them for it. Don't pass up the side salad, their house dressing here is awesome. read more

Awesome addition to Chagrin! It has become a Friday night staple at our household to order Masters! Best Homeade Pizza!

Truly baffled by all these 5 star reviews and seriously thinking the employees are writing them.... Master pizza is HORRIBLE. Literally the worst place I have ever had the misfortune of ordering food from: It's a bit of a long story, but let me elaborate: I am vegan and the first time I ordered from here I asked if their dough was vegan or if they had vegan cheese. They told me they had vegan dough and cheese. My pizza comes and I eat it, thinking nothing of it. I call back a week or two later to order the same thing, and they inform me that they have never had any vegan options for their pizza. So basically an employee straight up LIED TO ME OVER THE PHONE! I was so unbelievably pissed. The first incident occurred a few months ago. Later tonight I decided to order a build-your-own salad from them because I figured that was be impossible to mess up. Wow was I wrong! Being vegan I obviously ordered a salad with no meat or cheese, and after waiting an hour and a half for my delivery, my pizza was COVERED with pepperoni and cheese.. Never in my life have I dealt with more horrible Customer service. I wish I could give zero stars. Screwing up orders is one thing, but lying to paying customers is absolutely UNACCEPTABLE. read more

Great flavor, but not a lot of toppings on our pizza. First time trying their pizza, will be trying again soon!

If I could give zero stars, I would. They will over charge you, and lie to your face. I ordered and paid for an extra large, got a large. The manager tried to tell me they are the same size. Mathematics will show an extra large has more than 23% more surface area than a large. Unreal how they think their customers are total morons. read more

This is one of the better pizza options in Chagrin Falls. The service is good and the people are friendly. They are a good addition to Chagrin Falls. Sometimes the pizza is pretty greasy, which is the only negative I can say. They also have the real Coke, that has sugar, not High fructose corn syrup, which is almost impossible to find. read more

Pizza is delicious! And very fast delivery...really impressed. Plus it was cold and bad weather out but still managed to deliver earlier than expected time given! Happy customer and will definitely order here again read more

Have been pleasantly surprised at the quality of the pizza at this establishment since moving into the area a couple months ago. The food is made with consistently good quality, and I think even better here than at the Mayfield Heights location, which is very good also. Bravo! read more

Our favorite pizza place! Veggie supreme is my personal favorite. The crust almost has a sweetness to it. Delivery is always sooner than they quote. The price is pretty affordable. For parties or events we order the sheet pizzas always fresh and everyone seems to really enjoy the pizza. read more

great food and great service, huge menu to order from, glad they have moved to Chagrin Falls. read more

Wow. Let me just say that the new GLUTEN FREE DETROIT STYLE PIZZA and CAULIFLOWER PIZZA are THE BEST AROUND. I've been trying to eat healthier while still indulging in pizza and frozen cauliflower pizza has been my "go-to", until now. Master pizza has exceeded my expectations in every way with their cauliflower pizza. It is so flavorful and is crispy without being rock hard. It is amazing. I ordered online and they accidentally gave me a gluten free pizza instead of the cauliflower pizza at first. They let me keep the gluten free pizza anyway. Well let me tell you. BEST GLUTEN FREE CRUST AROUND. When their menu says they have mastered their gluten free crust, they 210% have. You can tell it is gluten free by the slight texture difference if you know how gluten free tastes, however the flavor is unbelievable and the crust is SO FLUFFY. It is essentially a gluten free deep dish and I could not be happier. Even my mom who isn't gluten free loved the gluten free crust more than the regular crust. Master pizza has hit a gold mine with their gluten free crust, and anyone avoiding gluten NEEDS TO TRY BOTH THE CAULIFLOWER(Which is gluten free) AND ORIGINAL GLUTEN FREE DETROIT STYLE PIZZA! Bravo Master Pizza. I will be only buying from you from here on out. Thank you for the pizza and the amazing customer service. Everyone needs to know of you. I am posting this to google and all review platforms that's how much I love it. read more