This review is just for Francisco, Allen and their team of installers. We had 26 windows and a…read moresliding glass door replaced and they were the best people I've ever met. They were here for 3 days. They communicated everything, were always on time and left everything just as they had found it or better. They were so knowledgeable and professional and everything looks so great. It looks like a new house. I just can't say enough about these guys.

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

I loved our experience working with Preferred Glass and Windows! Chris quickly came out for an…read morein-person consultation, and then again to take measurements for our project (10 windows and 2 sliders). Our primary contact was Rachel who guided us through the whole project. The crew came out each day on time - and were professional and thorough. The finished product exceeded our expectations! I recommend Preferred Glass and Windows without reservation!

After paying $350 for a quote, I received my quote, which was significantly higher than two others…read more I had a few questions regarding that quote I paid for, I sent an email to Rachel, no response. I had a call with Chris in which he said he would call me back with some answers, no call back. I called again, no further contact. This is NOT a company I would want to do business with when I can't even get a call back after paying a high quote fee with simple questions on a $30K job. Shameful to do to people. My advice is call around, good companies will come out and give the same type of quote Preferred did for free, and actually give you good business manners and call you back.

Todd is fantastic. He shows up on schedule, is very knowledgeable and efficient, works neatly and…read morecharges fair prices for quality work. He is also friendly and helpful. Our first project completed by Todd was the construction of custom shelves and clothes bars in 3 closets. They are functional as well as sturdy and attractive. Todd returned today to install an extra long curtain rod and hang curtains as well as prepare security bars for our sliders and install a door hinge. Since the screws that came with the curtain rod kit were too small and flimsy to support the weight of the rod, we were fortunate that Todd had the proper screws to complete the installation on his fully stocked truck. He provided helpful suggestions about the most affordable and attractive options for the additional window treatments that we need and answered some additional questions we had about some proactive maintenance issues. We highly recommend him and will definitely be hiring him again for future projects. Thank you Todd!

We've been using Todd's service for a few years. 1 word: Phenomenal! He is professional and the…read moremost knowledgeable handyman you will ever use. He can do your repairs in lightning speed. He always cleans up after each job and can fix pretty much anything you need help with. His prices are always reasonable too. Highly recommend. Thanks again Todd!

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

Lucero's Windows and Doors was very patient and took the time to answer all of my questions…read morethroughout the process. We had four solid core interior doors and two double closet door systems ordered and installed, and the quality of the installation showed that he really knew what he was doing. Everything was completed professionally, and we're happy with the results. Great Job! The only downside was that we had to find a separate contractor for painting. We asked James for a recommendation and were referred to Eddy, but unfortunately, I would not recommend using him.

I have been working with PB Specialized door and windows over a year now…read moreI manage apartments buildings and we do all the windows and doors with them Paul the owner he is very professional, he gets the sizes and order them very quickly for our convenience Also the have the best prices We will Always work with Paul and professional staff that he provides Thank you !

I recommend them for the reason they have everything organized and my door for my office was so…read moremessed up and they remodeled my whole office upgraded my door they went above and beyond . I had the best experience with them they are nice, polite, and very professional . I was highly satisfied with the outcome .if you are looking for a remodel new door or windows you can't miss out on them.

Very happy with the service. We had some wooden sliding doors that were very difficult to open…read more Called and Michael came out the next day. Took a look, explained what was wrong, and I agreed to the work. The price wasn't cheap, but he was very skilled and had a great attitude. I thought the doors weren't good and I might have to replace, but he let us know that they just needed some adjustment and new rollers. Now they are working as good as new. Only took a few hours. One year warranty. And to show what a stand up company they are, a few hours after he left, they called and said they overcharged me and refunded me the difference by Zelle. I mean, they totally could have not done that and I would have been happy - but it says a lot about the company. So, highly recommend.

Incredible customer service. My doors were adjusted in no time. Tom was terrific. I highly…read morerecommend this vendor above all.

I ordered Milgard windows for my ADU, Assaf was super helpful and patient. Answered all my…read morequestions and personally came to check after installation to ensure everything is perfect. Great experience and amazing customer service. Highly recommended!

I have been using Precise Windows and Doors for years. Not only for my home but my commercial…read moreproperties. Assaf is the owner and the best person I have ever worked with. Assaf will come and measure each window and make recommendations. He has found many errors in the plan and had them corrected by calling the architect and verifying. On my last project he recommend taking the windows out of the stairwell and he was correct because there is a code issue with setback. This found mistake eliminated 8 windows with a huge savings that would have had to been covered up after the fact. Assaf cares about his projects and clients. He will save you money and he is the best price by far.

Wow! Ramon from JR Screens installed a beautiful patio sliding screen door for tenant occupied…read more Ramon was very professional, on time, and communicated well through text. I will definitely use them again and highly recommend them for all your screen needs.

No need to look any further, these guys are fantastic and will continue to get my business and…read morerecommendation. Communication throughout the project was clear and timely. Pricing was fair and the service was outstanding, and turnaround was fast. I believe they will stand behind their work and I am looking forward to many years with awesome new screen doors.