My very first visit to Massage Envy was at the Hastings Ranch location about a year ago. Although the place itself was very nice, I was not impressed with my massage. The therapist did not address my specific personal needs and it felt like she was just going through the motions of a massage like a robot. I decided to give Massage Envy another try when my mom got me a giftcard, so I decided to try the Lake locations and i'm so glad I did! Natasha was very knowledgeable about my pain and we were a perfect match since she has worked at chiropractic offices and a lot of my pain is related to spinal issues. She explained to me the best time to get a massage in relationship to my chiropractic adjustments and how combining the two will really help my pain. She followed my lead with regards to talking and recommended natural at home remedies to try for my pain which I really appreciated. I'll definitely be going back regularly! Tracy at the front desk was extremely helpful. She listened and was very caring and knowledgeable. She did not make me feel pressured or too persuasive when talking to me about the monthly membership, but her recommendation was genuine. She was very friendly and personable. I am now a monthly member and look forward to being more proactive about getting rid of my chronic neck & back pain! read more

Therese Z. is incredible! She was so respectful and and kind and SKILLED! Whew, child! I got a 60 minute massage and a 60 minute facial. I was nervous because I'd never been before; it was even better than I could have hoped. She didn't try to sell me any unwanted products or services either. read more

I just visited this location for the first time last week and I had such a wonderful experience. The front desk was super accommodating to my last minute change. Parking was super easy and convenient right next to Trader Joe's and I was stoked I could grab some groceries right after my massage. Sophia was amazing and the massage was so relaxing I fell asleep! Bummer for me, but a testament to her skills. I have a lot problems with a super tight lower back and she was able to make it feel noticeably better after just one session. You can't go wrong with the price either. I get massages quite often and you just can't beat the quality of masseuses at Massage Envy. I will definitely be back to this location for the convenience and wonderful atmosphere. read more

Massage Envy - Massage Envy in Pasadena, near Trader Joe's - Massage Near Me - Pasadena, California

I'm finally getting around to writing this! I love massage Envy & I have visited a few. This location is really nice and conveniently next to Trader Joe's and Macy's. Both my fave's. Awhile back I had a couple of massage's here and I loved them all! Each person was sweet and applied the perfect pressure. I definately recommend them here. My favorite is Maria. I also had a facial by a girl there (I don't remember her name) and that one was really nice...... BUT!!!!! (WARNING!!!!!!!) - there is one girl I had a facial from and she was a nightmare! I feel bad, but I have to warn people. Her name is Angela and she has a very thick accent. I'm not sure if she understood me, but she did a very painful facial! My face was bleeding from her picking at my face. It took her 10 of those minutes to stop the bleeding! She then applied something to my face like a Gel that really hurt and I asked her to take it off, but she didn't understand and waited forever to take it off. With my skin still hurting, she continued to do a very rough massage on my face. She also smelled and I couldn't WAIT for it to be over!!! After I got dressed, she threw all the sheets in the doorway and she hurried me along the hallway. While doing this, she solicited the other clients around. I thought this was so tacky! I HAD TO GET THAT OUT!! Otherwise, this is a nice place and I want to go back for massages and try another facial, but NOT FROM HER!!!! read more

This is, by far, my favorite location as well! I really enjoyed two massages and a facial. The staff were all attentive and caring. There were absolutely no time issues. I've been to various ME locations. Just as different people have different strengths and weaknesses, you are also unique as a client. You have to fine the location that works best for you. read more

This massage envy location is a great addition to the general Pasadena area. Staffs are very nice and they are very knowledgeable about unique styles of each therapists. I asked for therapists that can do massages in the way I desire, and the receptionist successfully recommended someone who was just right for the job. Also, this Massage Envy allows cancellation 4 hours before the appointment instead of the regular 24 hours. I feel that this policy allows much greater flexibility to customers and definitely would recommend this location to my friends. read more

This is a small spa but great location near Trader Joe's. I go in monthly to see Patricia. She gives a great massage, not too firm but not too Swedish. And, she's a sweetheart; it's a delight interacting with her. read more

Love this place! Love it so much that I became a member over 6 months ago and have received all but the best service. Sophia and Jackie give the best massages. The kind of massages that have you sleep 10 minutes in. They pay close attention to your needs and are very professional and kind. I also go to Anna for facials and my skin looks young and refreshed. Ana is very professional and knowledgable. The front office staff always greet me with a smile and by my name. Parking is a little annoying having to share it with their neighbors, but you can always find a space. Plus it is free parking. Go check them out! You will not be dissapointed. read more

This review is for a prenatal massage I had yesterday with DIANA. She. Is. Magic. I have had a lot of massages in my day, and a certain percentage of them is always spent grimacing a little wondering why they're using too much/too little pressure, or wondering if they're on the bone or on a nerve. Diana hit the mark EVERY TIME. I was in heaven, and told her often. I like a quieter massage, and she completely took my lead as far as conversing goes. My needs were met, exceeded, and then some! But the best part was after I left. I was so happy and relaxed all evening, and I finally slept 8 hours last night for the first time this entire third trimester! And when I woke up this morning? I had ZERO PAIN. Again, for someone who is 40 weeks pregnant, this is pretty magical/phenomenal/unheard of! HIGHLY RECOMMEND Diana for a prenatal massage! read more

I HIGHLY recommend Massage Envy to anyone. I was an athlete (played softball for 12 years, including in college) and still have a muscle spasm that sometimes bothers me. I went to massage envy after 3 car accidents in a row. It helped so much! Recently, a friend had given me a gift card for Massage Envy and I couldn't wait to use it. I went to this new location and it was amazing, just like the one on Foothill. Again, I highly recommend Massage Envy to anyone - athletes, spa day, treating yourself, or for regular massages (they have a great deal for monthly massages!). read more

My massage was terrible!!! It felt like the therapist was jabbing me with a stick the entire time. I asked her to use firm pressure, but not poke me and she was unable to accommodate my request. Seriously? Every other massage therapist I've ever had has been able to give me a great massage. Here comes the good part. I recieved a gift card with a $75 value. On their website, it says it's good for a "one-hour massage plus gratuity." Well, I get to the front desk and they say that the massage cost is $98 !!! (because I've gotten a massage at another location 3 years ago and I'm in the system !!!!) So, I had to cough up $29 to receive this "gift" !!! Bad business!!! read more

I pass by Massage Envy everyday when going to the gym and randomly decided to walk in and get a massage. Everyone was so kind, friendly and helpful at the front desk that I decided to sign up for a membership before I even got my first massage from them. I cant recall who gave me my first massage, but it was decent. I remember thinking it was definitely worth the price of the membership but it was nothing spectacular. Two weeks later I made an appointment for my second massage with them. This time my appointment was with Maritza. I have had a lot of massages over the years and I can easily say that this massage was by far the best massage I have ever had. Far better than anything I have had at any of those other fancy high-priced spas. She asked what areas I wanted her to focus on and she made sure that by the time I left they were 100% better. She did an amazing job. It was so good that I made another appointment to come back the next day. I would highly recommend Massage Envy to anyone and although I am sure all their staff is great, I would suggest you ask for Maritza. read more

How could you go wrong with ample parking for no-stress, soon-to-be-had treatments at Massage Envy, by Ms Theresa or Ms Marisa, who are Queens of Effleurage, with Trader Joe's and TJMaxx but a stone's throw away? Best facial yet! Thank you, Theresa. read more

I have been a member for a couple of years now and have been happy with many of the Massage Envy Locations! I make my facial appointments at this location! I love Anna...all the estheticians are great! read more

They are finally getting things right at this location. Today they exceeded expectations by welcoming me by name upon entering the door, followed by an offer of water! That is more like the services one would expect prior to a massage. It only took about 10 visits but I did not give up hope! read more

I do not recommend this place. They require a credit card number just to make a reservation. There are plenty of worthy places that do not require this, even places that charge half the amount of what they are asking for. They will debit your account for the full amount of the massage if you need to cancel or do not like your massage after it has begun. I think this is a horrible business practice, nothing to support and highly pretentious. I do not pay for services not rendered, nor do I stay in a massage that clearly is not doing its job. I resent the imposition of forcing customers upfront to pay. I think it's a nasty thoughtless business practice. I don't care if their masseurs speak English. It's no excuse. They just lost one very reliable massage client with me. I don't care how great they think their massages or facilities are. Unbelievable. No way! read more

When I first started going in to see Angie I was getting shooting pain in my bad an shoulders, and had terrible tension headaches pretty much daily. After working with her for several months, I no longer have shooting pain, my shoulders are staying relatively loose, and I am down to going in once a month. Definitely a high recommendation. read more

Love it! I'm pregnant with my second child and am finally taking care of myself with prenatal massages. I first visited the Hastings Ranch location and wasn't happy with the therapist there. I'm now being seen by Steve at the Lake Ave. location and he is fantastic. I was a bit unnerved by a male massage therapist (especially for a pregnancy massage) but he definitely knows what he's doing and is not afraid to apply pressure. He is also certified to massage up to 90 minutes, which is great because 60 minutes is not enough. (Note that not all locations are permitted to provide prenatal massages more than 60 minutes in length - odd but i speak from experience). Very professional staff, great location. Glad I found it :) read more

When I came in, I was greeted by such a lovely and friendly front desk staff. My massage therapist Angie really focused on my pain areas. I felt so much better so I decided to join the membership. $70 a month for one massage and $50 for extra sessions, which I think is such a steal especially because I needed a lot of work to fix my back pain. So far I've seen such amazing and skilled therapists (Angie, Sofia, Diana, Manny, Lauren, and others) Can't wait to go back(: read more

Love Massage Envy Pasadena. Letty gives a fantastic massage and Anna gives an amazing facial. They are both so nice and professional as is the front office staff. Highly recommend this location! read more

Was told that if I didn't use my six month membership the credits wouldn't expire. Wasn't told that they only don't expire if you continue on a monthly basis. read more

By far my favorite location, great staff from their management to their Therapists. I really enjoyed every Massage and every visit so far.

The best massage therapists in town. I've been going here fir 3 years now. Exceptional value

Great location, super clean facility. Fantastic staff and massage and facial therapists. Plenty of parking and across the way from Trader Joe's to pick up some healthy items after pampering yourself at Massage Envy. :) read more

Receptionist staff is not polite nor member centered. Terrible experience with reception as they indicated that calling for reminder appointments are a courtesy and not mandatory. They are too big of a corporation to not remain focused on member care and satisfaction. They have a very dismissive and disrespectful receptionist. Canceled my membership and glad I did. read more

LOVE! Worth being a member! I am a migraine sufferer, as well as a history of my back going out. Since becoming a member and having regular massages, my migraines and back pain has decreased significantly. I highly recommend becoming a mem read more

First time going to this business and I was disappointed. It was my birthday so I had hoped for a better experience. My rating is both for the location and the therapist. Entry way is tiny and did not exude a spa feeling. The quiet room where you wait for your therapist smelled of B.O. Other spas I have been to (even mom and pops) usually has a nice smell upon entrance so this is more of feedback for this establishment. I arrived 7 minutes early, used the restroom and then waited to sign some waivers. I got into my room and was laying on the bed by 5 minutes after my appt start time. The therapist didnt come in until 5 mins later putting us at 10 minutes past my appt time. She then finishes 5 minutes before the end of my appt time. My therapist was Lerissa. I felt she lacked technique in her massage and towards the end I was cringing because when she massaged my neck her fingernails kept digging into my neck. She also kept doing the same massage over and over (possibly just to finish up the time? Or due to lack of technique/experience?). I also informed her I liked firm pressure but what I got was finger pressures that was uncomfortable on my back. Sigh. I really had higher hopes for this establishment. They provided an introductory rate for new clients which was a nice surprise but also made me feel better that I didnt pay full price for the massage. This place is more expensive than Burke Williams and at BW you actually get a way better experience for the price you pay AND access to their amenities. read more

This location is always clean, friendly and great staff. Request Ben. Great consistent massage every time.

Selma was great - she paid attention to specific areas and her pressure was great. They fit me in an hour within calling! Which is a major plus. read more

Had a great massage. Deep deep tissue, super strong hands and elbow precision by Elizabeth. Takes direction well and also offers great suggestions. She has extensive experience and knowledge. She will find your knots and grind them down. So glad I took the gamble. You never know what you're going to get with someone new. Will be back in a few weeks! read more

I just ended my membership here due to a move, but over nearly five years I never had a bad massage--everyone was great. Having previously been a member of a mediocre Massage Envy in the Bay Area, I know this can't be taken for granted. This location is fantastic: relaxing waiting rooms with refreshing flavored water, a clean and tastefully decorated lavatory, and consistently excellent massage therapists. Highly recommended. read more

I love this place! Ask for Angie, she's incredibly knowledgeable and experienced. I liked the privacy of individual rooms, the professionalism of the staff and how thorough my therapist was during the consultation before we started. read more

For my birthday (and for which I start celebrating several days in advance...) I decided to get a long-overdue massage. As a runner, my upper body had become extra knotted - I'm sure desk work/lifting cases of wine at my day job didn't help. Maritza was my massage therapist, and I booked an hour-long Swedish session. The facility is really nice (for a step below, say, Burke Williams) and the staff was really friendly and professional. I was happy with the massage - Maritza really listened to my preferences and was able to work a lot of the knots out, I'm still feeling loosened up and refreshed. However, it was definitely a session that matched its price - $49 I believe; if it was more expensive, I'm not sure it would have been totally worth it. (This was the introductory price.) The 3-star rating is a result of how the experience ended. I was super relaxed and calm, ready to just pay the bill and enjoy the rest of my day, when the front desk attendant tried to hard-sell me on their monthly membership (something like $60 a month, which gets you a $39 hour massage instead of full price.) I was definitely not interested, which I politely mentioned - I had planned, rather, to visit every few months for a longer massage instead. I insisted I was not in the position to purchase a membership, but she continued explaining the program to me - even after I (once again) politely declined. She then added something about a less expensive/3-month membership (AGAIN, I was *not* interested) which I also politely declined. I left feeling annoyed and frazzled - in hindsight, I had tipped on the promotional cost of the massage and thought I should have tipped on the full price, but I don't ever plan on returning. I absolutely HATE being cornered about memberships/discounts/deals in general, but after a massage? WTH are they thinking? Definitely lost my business. read more

Best massage experience I've ever had. therapist was very kind and knowledgeable. Front desk employees made me feel very welcomed. Special thanks to Gehan and the management staff for always exceeding my expectations read more

The McDonald's of Massage Therapy, but unlike the Golden Arches, you can never count on what you'll get at this franchise. I've had a pretty decent massage here, but the neck rub tonight would be hard to confuse for a massage. Most disturbing--I paid with a credit card once, and learned later that they've kept my credit card number on file--I've not known other businesses to do this, and am not aware that I consented. read more

I love this location! Chelsea and Natasha are terrific massage therapists, and the staff here is always friendly and helpful. Highly recommend! read more

I have been a member for a year and have been happy with each therapist I have seen. I always ask for firm. My review is for Déjà because she is totally saving my back! She's the best massage therapist I've ever seen and I've been to some pretty fancy places. I am a tattoo artist and my job has me sitting bent over people all day and it destroys my back. I have seen Déjà three weeks in a row and have an appointment for next week. For the first time in years I feel like I'm actually healing and not in pain. My posture is already better and my headaches are less often. She's also really sweet and I couldn't be happier to have found her! read more

I've been a massage envy member for about a year so I've been to about four different locations and hands down this was my favorite location. I had a facial and a massage done. The facial was done by Leza. She made me feel so comfortable and educated me about my skin type. Bianca was my massage therapist. From start to finish she was amazing! I told her it was definitely the best massage I've ever gotten. Everyone was so polite and friendly. Thank you!! read more

This is by far my favorite location. Every therapist I've had here has been amazing and thoughtful. I love the sugar foot scrub as a little extra during the massage I recommend you do a 90 min! read more

Massage envy south lake is by far one of the best massage envy's I have been to. I've been a member for a few years now and after changing locations I've finally found a winner. The front desk girls are extremely nice and welcome me with a smile every time. My masseuse Odeny is amazing. I don't even want to try other people because she is the best. read more