This is the workshop and showroom for Martin and MacArthur. After ordering a ring online and it being the wrong size, I had to deal with them for the exchange. Amazing customer service, I would HIGHLY recommend others to check out this company. My story is below: I was in Hawaii back in April with a high school band that I work with on a Spring Break trip and tour. After we sent the kids home, my fiance and I stayed with some local friends for a few days, and when the subject of wedding rings came up, they told us to check out this place. I am so glad they did, this store is gorgeous, the Koa wood stuff is amazing. We walked in, and nearly immediately Anthony was at our service. Anthony was awesome! I looked at a Koa Wood Eternity Ring, but since I still wanted to check out a few other options, I did not buy it that day, After looking at a few other ideas and researching rings in general, I decided I did in fact want the Koa Wood ring, but I did not remember what size I wore. I got sized in a local San Jose jewelry store, and ordered the Koa Wood ring online. It came fast and secure, it was at my house in California, from Hawaii, in two days. Amazing. Unfortunately, due to my own mistake I ordered the wrong size ring. So, I contacted them about exchanging it. I had a GREAT experience with their customer service, and after sending the first ring back, they sent the correct size out, again, in only a couple days. I HIGHLY recommend this store to anyone looking at this style of ring, or any other of their gorgeous, super interesting Koa Wood items. I have had one of the best costumer service experiences, both at the original store and the warehouse that did the exchange. Thank you, Martin and MacArthur, for being wonderful people with awesome products! read more

We went down and met with Simon over a serious inquiry for a custom table for a client. We showed pictures of what they wanted, close approx. size, and the dovetail look they wanted. Simon asked the details of the dovetail sizes and said we could get a custom quote after he we provided that. We emailed the dims to the email address on the card, sent 2 follow up emails and left one voice message. WE NEVER HEARD BACK!!!!!!!! Very embarrassing when you tell a new client you know a great place to get what they want made and you can't even get an acknowledgement after 3 follow ups. We are done here permanently and will no longer recommend them for anything. read more

Who would have thought there would be a hidden treasure of ancient Hawaiian koa wood products in lower Kalihi: Well I found it! You have to see this humongous building that almost blends in with the environment and is almost a block long on Kahai Street. I was met by sales manager Kim who greeted me at the entrance on the Waikiki side of the building. I was interested in koa rocking chairs and I had come to the source. Kim graciously led me up a flight of stairs above the huge workshop to a surprisingly huge showroom of the most beautiful Hawaiian koa furniture all handmade from acacia koa harvested from the Big Island that these eyes have ever seen. Awesome is a good word for this experience. Kim introduced me to Mike the owner. Wow. This showroom was made for local people, in my opinion; just truly beautiful pieces that pleases the senses of being surrounded by Hawaiian koa fashioned with the mana of hands gifted to work the trees into heirloom pieces. Aloha is a good word for this. Mahalo to Mike in highlighting the beauty of raw Hawaiian koa and the finished piece and especially expressing his respect to the master woodcrafters who pride themselves with starting each piece respectively from beginning to finish. Hoomau is good. Mahalo nui loa. read more

I bought a set of 5 coasters and within 90 days they swelled and the surfaces are pealing away on 4!. At $15 a piece... they should last well over 1 season. They're so warped I can't place glasses on them anymore. read more

Martin & MacArthur - Top pealing off. Is seems they are cork with a paper thin sliver of wood glues on. - Furniture Stores Near Me - Honolulu, Hawaii

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We really saved to buy our koa furniture (entry table, TV console, dining room hutch, display cabinet) from Martin and MacArthur. We could only afford one piece at a time because it's pretty pricey. I get goose bumps everytime I look at my furniture. The curly koa, the clean and classic lines and the craftsmanship are unparalleled. It's not just furniture that you get tired of and throw away. These are heirlooms that can be passed on for generations to come Simon, the co-owner is so knowledgeable and kind. I'm still saving money for a chow table. This is my second review, one year later. I was so blessed to select the actual pieces (rockers,arms, seat, and slat backs) for my curly koa rocking chair. It's truly the most gorgeous chair ever. The koa is alive. It changes colors depending on the light. It's also an ergonomically functional chair which gives superior back support. When you rock, you glide and it's very relaxing. I see myself rocking my granddaughter in this chair in two much. Jesse, the manager at the Ala Moana location was very helpful. Thanks to the craftsmen too for the piece of art. read more

Often, fancy stores with high prices fail in follow-up service. Not this store! I bought a koa iPhone cover for my best friend's birthday. (She grew up in Hawaii but lives in Utah now.) She LOVED this gift but accidentally dropped it, and it cracked. She was sick though needn't have been. After ascertaining through emailed pictures that the artists could fix it, she mailed the parts to them. Within a few weeks (maybe less), the repairs were done. The repaired cover is on its way back to her now! All is well. read more

Every time I visit Honolulu, I walk into this shop. I love all the stuff in this place. The problem is it's very expensive. I would love to buy some of the Koa wood items, but I just can't justify spending that much money, so I stick to smaller items when I make purchases here. They have a lot of nice photographic prints that are fairly reasonable. The staff is very friendly and helpful. read more

Bought a carving of the Hawaiian Islands, they send me the wrong one, which is significantly cheaper. Been asking for a return label for four months, and they still can't send me one. Most companies will send you the right item first, and have you return the wrong one. They can't even maintain an email conversation. Just awful customer service. read more

I love my Koa watch band for my Ieatch. Everywhere I go, I receive compliments. Thanks for your quality products.

Bought a milo ukulele from Michael Tam made by luthier Keith Maile. Not only do I buy my koa goodies from M&M but now this superb, one of a kine Milo wood ukulele. Michael and his staff made this transaction so seemless all the way to a timely delivery by Fed Ex. Mahalo Rene and Natalie for your kokua and your true spirit of Aloha to a homesick local girl all the way in California. If you want excellent Hawaiian crafted gifts, shop here at Martin and MacArthur. You will not be disapointed...I promise read more

Martin & MacArthur - Furniture Stores Near Me - Honolulu, Hawaii

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EWW! Recently sold-The new owners do not carry on the tradition. They buy cheap goods and try to sell at M&M prices. Quality is now terrible, but they bought the legacy of M&M and feel they can do what they want. DO NOT BUY from this store! They have fired nearly all the wood staff because they are buying from the orient and passing it off as local. BEWARE. read more

Update...Was asked to give contact information after my review. Sent my email address to Mr. Tam 4 days ago. No response yet. We purchased a KOA wood ring inset in tungsten with a crystal. The crystal fell out within a year, called and was replaced happily and quickly. 1 month later lost another crystal. Completely different experience. Sent all the same information plus a picture of the ring...No response. Disappointing. Paid extra thinking the quality would be better. Ended up gluing a new crystal found at Michael's crafts. Getto but worked. read more

Beautiful, handcrafted Koa wood furniture. John Martin is a master craftsman and designer. Helpful staff. Island living at its best!

Truly a beautiful company carrying the hawaiian legacy of truly made in Hawaii products made by local craftsman. With their recent structure, you can truly see the difference of the merchandise carried are focused in quality. read more

This store is definately worth a closer look. From the outside it looks like another high end furniture store....i assure you that it's anything but. The craftmanship of each piece is truely amazing. The gentleman there took the time to educate us and answer our questions. In addition to furniture they have a lot of locally made soaps, lotions, candles, jewelry, art, butters and jellys. We bought the lilikoi butter.....its delicious. So be brave and explore whats going on inside this store. You wont be disappointed. read more

Last year (2019) my Koa Kamehameha V table was knocked over and broken in several places. I contacted Martin and MacArthur for a repair estimate and provided them with photographs of the table. M&M's response was to tell me that they were having an annual sale on the table and that I should buy a new table rather than fix the one I had. The sale price for the new table was over $3,000. I contacted M&M again and asked that they give me a repair estimate because the top of the table was undamaged, contained beautiful curly Koa figuring, and was personally signed for me by John MacArthur, the last partner of M&M before it was sold to investors in or about 2008. M&M's second response was that it would cost over $3,000 to repair the table. So, I found a furniture repair company locally in Northern California that charged me just $160 to repair and refinish the damaged parts of the table. The table looks like brand new again (it was twelve years old). I agree with other reviewers that M&M makes beautiful wood furniture (That's why I give M&M 2 stars rather than 1). But I disagree with other reviewers who say M&M has great customer service. M&M appears to be only in it for the money. They are a far cry from real craftsmen who stand behind their work. read more